Cancellation Planner 5D: Easy Method

What is Planner 5D

Overview

Planner 5D is a cloud-based design tool for creating 2D and 3D floor plans and interior designs. It runs in browsers and as native apps (iOS, Android, Mac), and uses a subscription and in‑app purchase model.

Main uses

Typical users include homeowners, students, educators and interior-design hobbyists who need quick visualisations. The product offers catalog purchases, render credits and multiple subscription tiers.

How to cancel Planner 5D

Web (Planner 5D website)

• Sign in at Planner 5D website and go to Profile → Subscription or Billing.
• Click “Cancel”. Cancel at least 24 hours before the next billing cycle to prevent renewal.
• Access remains until the end of the paid period; Planner 5D does not refund the last completed payment.
• More details: Web cancellation guide.

iOS (Apple App Store)

• Open iOS Settings or the App Store, go to Subscriptions, select Planner 5D and tap Cancel Subscription.
• Deleting the Planner 5D app does not cancel your subscription.
• Apple controls billing and refunds for App Store purchases; Planner 5D cannot cancel or refund App Store subscriptions directly.
• More details: iOS cancellation guide.

Android (Google Play)

• Open Google Play Store → Menu → Subscriptions → Planner 5D → Cancel.
• Deleting the app does not cancel the subscription.
• Google Play manages refunds and chargebacks for purchases made through Play; Planner 5D cannot process those refunds directly.
• More details: Android cancellation guide.

What happens when you cancel

Access and renewal

When you cancel a subscription it will not renew at the next billing date provided cancellation is completed in time. For web subscriptions you must cancel at least 24 hours before renewal.

You retain full access until the end of the paid period even after cancellation; the subscription simply stops renewing.

Data and projects

Your projects and account data remain associated with your account after cancellation unless you delete the account. Saved designs are generally preserved for later reactivation.

If you delete your account separately, downloadable or export your work beforehand to avoid accidental data loss.

Will I get a refund?

Planner 5D refund policy

Planner 5D states subscriptions and delivered digital content are non‑refundable once delivery has begun. Unused time in a subscription is generally non‑refundable, though access continues until the end of the paid period.

Full policy details: Planner 5D refund page.

Platform store refunds and exceptions

• Purchases via Apple App Store, Google Play or Microsoft Store must follow those platforms’ refund procedures; Planner 5D cannot directly issue those refunds.
• If digital content is defective, report it promptly; Planner 5D may consider exceptions if a defect is proven and reported within 14 days of purchase.

Planner 5D plans and pricing

Pricing table

Notes on prices

These in‑app prices are the Apple App Store listings visible in South Africa (early 2026). Most prices are in ZAR.

Some App Store listings may display inconsistent or seemingly USD values for certain items; verify in the store before purchase.

Your consumer rights in South Africa

Key consumer protections

Under South African consumer law (Consumer Protection Act) you have rights to honest and transparent billing and truthful marketing. Misleading free‑trial promises and unexpected charges may be unlawful.

Remedies and next steps

• If you believe you were misled or charged unfairly, contact your payment provider (bank/card issuer) to dispute the charge.
• You can also lodge a complaint with the National Consumer Commission or seek alternative dispute resolution if Planner 5D does not resolve the issue.

Customer experiences

Positive feedback

Independent review sites indicate many South African users find Planner 5D easy to use and effective for 3D design and education tasks.

See user reviews on Capterra and GetApp: Capterra (ZA) and GetApp (ZA).

Complaints and issues

There are notable complaints about unexpected charges after trials, difficulty cancelling, and refusals of refunds reported on Trustpilot.

Read representative reports: Trustpilot.

Documentation checklist

What to collect

• Account email and username used with Planner 5D.
• Order receipts, screenshots of subscription status, App Store / Play Store purchase history.
• Dates and timestamps of trial start, charge dates, and cancellation attempts.

How to prepare for disputes

• Save correspondence with Planner 5D support and any platform (Apple/Google) responses.
• Note the cancellation confirmation or lack thereof; capture screen evidence if cancellation does not register.

Common mistakes

Cancelling by deleting the app

Many users assume removing the app cancels subscriptions. This does not stop billing through the App Store or Google Play.

Always cancel via the store subscription settings or Planner 5D account page.

Expecting automatic refunds

Assuming unused subscription time will be refunded is a frequent error. Planner 5D typically does not refund unused time once service delivery has begun.

For platform purchases, follow Apple/Google refund routes rather than contacting Planner 5D for a direct refund.

Comparative recap

Table summary

Quick recommendations

• Cancel through the same channel you purchased the subscription from (web, Apple, Google).
• Keep proof of cancellation and receipts for 30 - 90 days in case of billing disputes.

After cancelling

Check access and billing

Confirm your subscription page shows “Cancelled” or equivalent and note the final access end date. Monitor your bank/card statement for any unexpected charges.

Contact and appeals

• If you cancelled via web and need help: refer to the web cancellation guide here.
• For iOS cancellation guidance: iOS guide; for Android: Android guide.
• Refund policy and exceptions: Planner 5D refund page.

Address

Company address

Planner 5D, UAB, Antakalnio g. 17, Vilnius 10312, Lithuania.

Legal notes

The company also uses other office addresses in legal documents (for example Goštauto St. 12A) but the Antakalnio g. 17 address is used for recipient in cancellation templates.