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Cancel PULSETTO
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I hereby notify you of my decision to terminate the contract relating to the Pulsetto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pulsetto: Easy Method
What is Pulsetto
Overview
Pulsetto is a subscription service paired with a wearable wellness device and a companion app that offers guided programs for sleep, stress reduction, and focus. The service includes a Premium app subscription and optional hardware purchases.
Subscription model
Premium access is sold as an in-app subscription on iOS and Android and via Pulsetto's web portal. Hardware devices are available as one-time purchases through third-party resellers.
How to cancel Pulsetto
Cancel on iOS (App Store)
- Open the Pulsetto app and go to account or subscription settings.
- Follow the in-app cancellation flow; you will be offered a choice to pause or proceed to cancel.
- Before final cancellation, Pulsetto may present a retention offer (for example, a “70% off for 3 months” option).
- For details see the official flow: Pulsetto cancel flow (iOS).
Cancel on Android (Google Play) and Web
- Android: Pulsetto uses a unified Premium model; cancellation likely follows the same in-app flow as iOS via the app settings.
- Web: Sign in at Pulsetto web settings and use the subscription controls to pause or cancel. The web interface also offers a pause option and warns that cancelling removes Premium features.
- See the web cancellation page: Pulsetto cancel on web.
What happens when you cancel
Access and renewal
When you cancel a subscription, access to Premium features continues until the end of the paid period in most app-store subscription models.
Auto-renewal will be stopped; you will not be charged for subsequent billing cycles after the current period ends.
Data and features
Cancelling removes Premium features from your account once the paid period ends. Your basic account data and history may remain unless you request deletion.
If you pause the subscription instead of cancelling, Premium access may be temporarily suspended without immediate loss of account data.
Will I get a refund?
Official Pulsetto refund/return statements
Pulsetto’s official Returns Policy states customers may return within 14 days of delivery for a full refund of the item price and taxes in qualifying cases.
See the official policy notes: Pulsetto Returns & medical instructions.
Other published refund variations and exceptions
- A Pulsetto Help article indicates a 21-day risk-free trial for returns within 21 days of receipt: Pulsetto Help - returns.
- Caputron-hosted terms require contacting support within 21 days for refund eligibility and state that refunds for membership purchases may not be provided: Caputron / Pulsetto terms.
Refunds for subscription charges are often governed by the app store (Apple/Google) policies and by whether the charge was authorized. If you believe a charge was unauthorized, contact your payment provider immediately.
Pulsetto plans and pricing
Available plans (India)
Below are published in-app subscription prices for India (iOS) and device one-time prices from reseller listings.
Notes on pricing
App Store subscription prices are the exact INR amounts listed on the Apple App Store. Device prices shown are import/reseller listings and exclude shipping and customs charges.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly In‑App Purchase (India - iOS) | ₹1,999 | Monthly | Premium app subscription |
| 3 Months In‑App Purchase (India - iOS) | ₹3,999 | 3 Months | Premium app subscription |
| 12 Months In‑App Purchase (India - iOS) | ₹9,900 | 12 Months | Premium app subscription |
| 12 Months Xmas 2025 (India - iOS) | ₹3,999 to ₹5,900 | 12 Months (promo) | Holiday promotional Premium subscription |
| Pulsetto Wellness Wearable Device (Ubuy India) | ₹32,352 | One‑time purchase | Pulsetto hardware device |
| Pulsetto FIT Wearable Device (Ubuy India) | ₹37,709 | One‑time purchase | Pulsetto FIT hardware device |
Your consumer rights in India
Return and refund rights
Under Indian e‑commerce regulations and consumer law, consumers generally have a right to a full refund within 14 days of delivery for eligible e‑commerce purchases.
The presence of differing timelines (Pulsetto’s 14-day wording vs. third‑party claims of a 21‑day trial) can cause confusion; keep receipts and timestamps to support any claim.
Complaints and dispute options
- If you face non‑delivery, unauthorized enrolment into subscriptions, or unresponsive support, you may escalate to grievance redressal forums such as the District Consumer Disputes Redressal Commission.
- You may also raise disputes with card issuers or payment providers under the Consumer Protection Act, 2019 and applicable payment dispute procedures.
Customer experiences
Positive reports
Many users report improvements in sleep, stress reduction, and focus after using Pulsetto devices and the app.
Some reviewers describe medical or anxiety‑related benefits, including reduced dizziness and better emotional regulation.
Negative reports and recurring issues
- Frequent complaints about shipping delays, missing tracking, or non‑delivery of devices.
- Reports of unexpected subscription charges or perceived auto‑enrolment into Premium without clear consent.
- Users describe slow or unhelpful customer support responses and difficulties securing refunds or returns.
- App reliability problems such as login failures and connectivity issues are also reported.
Read customer reviews here: Pulsetto reviews (Trustpilot).
For reported subscription charge concerns, see a community discussion: Reddit - charge complaint.
Documentation checklist
Required documents to prepare
- Order number and purchase receipt (email or store receipt).
- Proof of delivery (tracking, delivery confirmation) or proof of non‑delivery.
- Subscription receipts or App Store / Google Play billing statements.
- Device serial number or model and photos if returning for defect.
- All correspondence with Pulsetto support (dates and message copies).
Optional supporting items
- Bank / card statements showing unauthorized charges (if disputing billing).
- Screenshots of app settings showing subscription status or cancellation attempts.
Common mistakes
Not checking the billing source
Users often contact Pulsetto support when the charge actually appears via Apple or Google billing. Verify the charge source before escalating.
Check App Store / Google Play subscriptions and your bank statement for the merchant descriptor.
Missing or late documentation
Many return/refund denials stem from missing proof of delivery, late contacts beyond stated windows, or failure to preserve order emails.
Always save receipts and contact support promptly within the stated return window (14 - 21 days depending on the source).
Comparative recap
Quick comparison
The table below summarizes cancellation methods, refund windows, and common support issues across platforms and channels.
How to use this comparison
Use this as a quick reference before contacting support or your payment provider; keep supporting documents ready as indicated above.
| Area | Pulsetto (iOS / App) | Pulsetto (Web) | Common issues to watch for |
|---|---|---|---|
| Cancellation method | In‑app cancellation flow; option to pause or cancel; retention offer shown. | Cancel via web account settings; pause option available; warns features will be removed. | Confirm where the subscription was purchased (App Store vs web) before cancelling. |
| Refund / return window | Officially 14 days per Pulsetto; help pages mention 21‑day risk‑free trial. | Web returns follow Pulsetto policy; reseller terms may differ. | Different pages list 14 vs 21 days - document purchase and contact support promptly. |
| Retention offers | Examples include promotional discounts (e.g., 70% off for 3 months) during cancel flow. | Web flow may show pause/retain prompts but specifics can vary. | Read the offer terms carefully; promotional prices may auto‑renew at different rates. |
| Support responsiveness | Mixed user feedback: some slow or automated responses reported. | Similar experiences reported for web orders and returns. | Keep copies of all communications and consider payment disputes if unresolved. |
After cancelling
Verify cancellation
After you cancel, confirm that auto‑renewal is disabled in the App Store, Google Play, or web account, and keep the confirmation email or screen capture.
Monitor your bank/card statement for any unexpected post‑cancellation charges and save evidence if they occur.
Helpful links and next steps
- Pulsetto cancel flow (iOS): https://pulsetto.tech/en-jp/pages/cancel-subscription-flow
- Pulsetto cancel on web: https://pulsetto.tech/pages/cancel-subscription
- Pulsetto returns & medical instructions: https://pulsetto.tech/pages/medical-instructions
- Pulsetto help article on returns: https://help.pulsetto.tech/hc/en-us/articles/15614493731601-Can-I-return-or-change-the-Pulsetto-device
- Caputron / Pulsetto terms: https://caputron.com/pages/pulsetto-terms-and-conditions
Address
Registered address
Pulsetto, UAB - Liepų g. 83, LT-92195 Klaipėda, Lithuania.
Notes on contacting by post
If you plan to send physical correspondence or a return, include your order number, contact details, and copies of purchase proof to speed processing.