Cancellation Ratepunk: Simple Process

What is Ratepunk

Overview

Ratepunk is a price-comparison tool and subscription service that helps users find hotel and travel deals by comparing rates across multiple booking sites.

Core function

The service is available as a browser extension, web dashboard and mobile app, and offers alerts, deal discovery and upsell offers such as travel-deals memberships or vouchers.

How to cancel Ratepunk

Cancel via RatePunk dashboard (Web)

• Log in to your RatePunk account on the RatePunk dashboard.
• Go to the billing or subscription section of the dashboard.
• Follow the on-screen cancellation steps; cancellation takes effect immediately.
• Note: separate upsells or additional purchases must be canceled separately (see Email below).

Cancel via email ([email protected])

• For email-only memberships, travel-deals memberships or upsells, send a cancellation request to [email protected].
• Include your account email, purchase date, transaction ID and a clear request to cancel and refund (if applicable).

Cancel purchases from App Store or Google Play

• RatePunk does not control subscription cancellation for purchases made through Apple App Store or Google Play.
• Open your Apple/Google account subscription settings and cancel there; follow the platform’s refund procedures if you seek a refund.

What happens when you cancel

Access and renewal

If you cancel via the RatePunk dashboard, cancellation generally takes effect immediately and automatic renewals stop.

App Store or Google Play subscriptions continue or end according to the platform’s rules if not canceled there.

Upsells and separate purchases

Upsells, vouchers or separate travel-deals purchases are treated as distinct products and usually require their own cancellation or refund request to [email protected].

Failure to cancel an upsell separately may leave that product active despite dashboard cancellation.

Data and account retention

Cancelling a paid subscription does not necessarily delete your RatePunk account or personal data; review your account settings or contact support for data removal requests.

Keep copies of cancellation confirmations and any correspondence for your records.

Will I get a refund?

Web purchases (RatePunk dashboard)

RatePunk states refunds are available upon request within 14 days of purchase, returned to the original payment method.

Request refunds and include purchase details; upsells require separate refund requests to [email protected].

Voucher purchases and exceptions

Certain vouchers (for example hotel vouchers) may carry a 30-day money-back guarantee if the voucher is not redeemed within 30 days.

Check the specific voucher terms at purchase and document redemption status when requesting a refund.

App Store / Google Play purchases

RatePunk does not provide a platform-specific refund policy for mobile store purchases; follow Apple’s or Google’s refund procedures.

Real-world reports indicate some users experienced delays, partial refunds, or denied requests even when within stated refund windows.

Ratepunk plans and pricing

Available plans (as listed)

The following in-app purchase options labeled "Unlimited Access" have appeared in the India App Store.

Users should verify the subscription period in the App Store before purchase, as the listing may not specify duration.

Your consumer rights in India

14-day cooling-off period

Under Indian consumer protection principles, online services typically offer a 14-day cooling-off period for refunds; this can strengthen your right to a refund beyond seller policies.

Request a refund within 14 days and document your cancellation and refund request.

Unfair terms and automatic renewals

Automatic renewal without clear consent, hidden recurring charges, or refusal to honor advertised full-refund guarantees can be treated as unfair trade practices under Indian law.

Keep evidence of what was advertised at the time of purchase if you suspect unfair terms.

How to escalate in India

• Contact your bank and request a chargeback if the merchant refuses a valid refund.
• Lodge a complaint with the National Consumer Helpline or your District Consumer Dispute Redressal Commission if needed.
• Provide documentation and cite statutory rights when escalating.

Customer experiences

Positive feedback

Many users praise RatePunk for easy navigation, quick price comparisons, useful price-drop alerts and savings on flight and hotel searches.

Reviewers highlight convenience in comparing multiple booking sites through one interface.

Negative feedback and recurring issues

Users on review platforms and forums frequently report difficulties cancelling subscriptions, unexpected auto-renewals, and delays or denials of refunds.

Other complaints include add-on upsells, misleading pricing or deals that turn out to be more expensive than independent bookings, and occasional app/interface bugs.

Documentation checklist

What to collect before you complain

• Purchase receipt and transaction ID (credit card, PayPal, App Store receipt).
• Screenshots of the advertised price, plan details, and cancellation instructions.
• Copies of cancellation requests and any replies from RatePunk or the platform.
• Dates of purchase, cancellation, and any redemption attempts for vouchers.
• Bank statements or card charges showing the payment.

How to use documentation

• Attach documentation to email requests to [email protected] when asking for refunds or confirmations.
• Provide the same evidence to your bank for chargebacks or to consumer helplines when filing complaints.

Common mistakes

Assuming one cancellation route covers all

A frequent error is canceling via the dashboard but not canceling App Store/Google Play subscriptions; platform purchases must be canceled in the platform account.

Also, upsells or voucher purchases may remain active if not canceled separately.

Missing the refund window or documentation

Waiting past the 14-day refund window, failing to document the purchase, or not saving confirmation emails reduces chances of a successful refund.

Not checking the exact subscription period at purchase can lead to unexpected renewals.

Comparative recap

Quick feature comparison

The table below summarizes cancellation and refund paths across channels for quick reference.

After cancelling

Immediate checks

Confirm cancellation in your RatePunk dashboard and save any confirmation notice or screenshot.

Check your bank or card statement for any pending or recurring charges after cancellation.

If you need a refund or further recourse

• Request a refund within 14 days via the original purchase channel; include documentation and transaction details.
• If the merchant refuses or delays, contact your bank for a chargeback and file a consumer complaint in India if necessary.
• For App Store/Google Play purchases, use the platform’s refund request tools and retain receipts.

Address

Company address

Švitrigailos g. 11K‑109, LT‑03223 Vilnius, Lithuania

Contact email

For cancellations, refunds or support requests, email: [email protected]