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I hereby notify you of my decision to terminate the contract relating to the Runwayml service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Runwayml: Easy Method
What is RunwayML
Overview
RunwayML is a creative software platform that provides machine learning tools for visual effects, image-to-video generation, masking, and video editing.
Who uses it
Artists, designers, and developers use RunwayML for rapid prototyping, content creation, and production workflows that leverage AI-powered models.
How to cancel RunwayML
Cancel via the Web
- Log into app.runwayml.com.
- Go to Settings → Billing → Cancel plan.
- Confirm cancellation in Stripe when prompted.
- Note: Access continues until the end of the current billing cycle and the subscription will not renew.
Cancel via mobile stores
- iOS (App Store): On your iPhone go to Settings → Apple ID → Subscriptions → Runway → Cancel Subscription. Runway cannot cancel App Store subscriptions for you.
- Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → Runway → Cancel. Runway cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, you keep access until the end of the current billing cycle unless a refund terminates the plan earlier.
For App Store or Google Play cancellations, access typically continues until the end of the paid period as determined by Apple or Google.
Data, projects and credits
Your account, projects, and any remaining credits may remain available according to Runway's data-retention practices and the terms of any refund that is issued.
If a refund is issued for a web plan, the plan is terminated upon refund and credits may be adjusted or removed.
Will I get a refund?
Web subscriptions and credits
- Runway may grant a full refund at its discretion if requested within 30 days of purchase or renewal and the subscription is unused or nearly unused.
- Web credits purchased may be refunded within 30 days if unused; credits that have been used are non-refundable.
- If a refund is approved, the plan is typically terminated as part of the refund process.
App Store and Google Play purchases
- iOS App Store purchases: Runway cannot issue refunds. Refund requests must be made through Apple's refund process in the App Store.
- Google Play purchases: Refunds are governed by Google Play policies and must be requested through Google Play; Runway cannot directly issue refunds for these purchases.
RunwayML plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Standard (Monthly, iOS In-App) | ₹1,499 | Monthly | Standard tier via iOS app, access to select features |
| Pro (Monthly, iOS In-App) | ₹3,499 | Monthly | Pro tier via iOS app, more features |
| Unlimited (Monthly, iOS In-App) | ₹9,900 | Monthly | Unlimited plan via iOS app, unlimited generation |
| Standard (Yearly, iOS In-App) | ₹14,900 | Yearly | Standard tier billed annually via iOS app |
Notes on pricing
These in‑app prices reflect the Apple App Store India listings as of early February 2026.
Independent web pricing is set in USD and may differ when converted to INR.
Your consumer rights in India
Applicable regulations
Digital subscriptions in India are covered by the Consumer Protection (E-Commerce) Rules and relevant IT Rules.
These frameworks support consumer rights for accurate disclosure, redressal, and evidence preservation when disputing charges.
Practical guidance
- Keep proof of purchase, billing receipts, and cancellation confirmations to support any claim.
- For App Store or Google Play purchases, pursue refunds through Apple or Google Play channels as required.
- Runway's discretionary 30-day refund policy for web purchases is a key avenue for refunds if eligible.
Customer experiences
Positive feedback
Many users praise RunwayML for intuitive workflows, fast rendering, and effective image-to-video and masking tools.
These strengths are frequently cited by creators for rapid prototyping and visual experimentation.
Negative feedback
Reported issues include high costs, fast credit depletion, unstable outputs, and poor prompt adherence in some cases.
Users have also reported billing problems, delayed or ignored refund requests, and cancellation complications with App Store/Google Play interactions.
Documentation checklist
What to collect before contacting support
- Proof of purchase (receipt, invoice, or bank statement showing charge).
- Subscription details (plan name, billing cycle, and last payment date).
- Cancellation confirmation screenshots or timestamps.
- Records of unused credits and examples of failed generations if requesting a refund.
How to organize evidence
- Keep images or PDFs of receipts and support correspondence.
- Note dates, ticket numbers, and names when you communicate with support teams.
Common mistakes
Expecting Runway to cancel store subscriptions
Many users assume Runway can cancel App Store or Google Play subscriptions; this is not possible.
Always cancel App Store/Google Play subscriptions through the respective store settings to avoid continued billing.
Failing to keep proof and misunderstanding refunds
Not saving receipts, cancellation confirmations, or credit balances weakens refund requests and disputes.
Also, expecting refunds for used credits or for purchases outside the 30-day discretionary window often leads to denial.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refunds |
|---|---|---|
| Web | Settings → Billing → Cancel plan on app.runwayml.com; confirm in Stripe. | Possible within 30 days at Runway's discretion for unused or nearly unused subscriptions and credits. |
| iOS (App Store) | Cancel via iPhone Settings → Apple ID → Subscriptions → Runway; Runway cannot cancel for you. | Refunds must be requested through Apple’s App Store refund process; Runway cannot issue these refunds. |
| Android (Google Play) | Cancel via Google Play Store → Menu → Subscriptions → Runway; Runway cannot cancel for you. | Refunds governed by Google Play policies; requests made through Google Play. |
Key takeaway
Cancel web subscriptions through Runway's billing settings and use store-specific flows for mobile purchases.
Refund eligibility differs by purchase method and is most flexible for unused web subscriptions within 30 days.
After cancelling
Immediate steps
- Save a screenshot or PDF of the cancellation confirmation and any automated emails.
- Monitor your bank or card statement for future charges to ensure billing has stopped.
If you need a refund or further help
- For web refunds, submit a request to Runway support with proof of purchase and evidence of unused service or credits.
- For App Store or Google Play purchases, follow Apple or Google Play refund procedures and retain all related correspondence.
Address
Corporate address
79 Walker Street, Floor 5, New York, NY 10013, United States.
Support note
Use the in-app or web support channels for account and billing queries and keep all correspondence for dispute resolution.