Cancellation Securly: Easy Method

What is Securly

Overview

Securly is a cloud-based SaaS provider offering web filtering and student safety tools for K - 12 schools. It is sold primarily to educational institutions as an enterprise subscription service.

The service includes web filtering, classroom management, device management integrations and safety monitoring designed for school networks and managed devices.

Who uses it

Primary customers are schools, school districts and education IT administrators who require centralized filtering and student-safety controls.

Some features or related apps may also be distributed through consumer platforms (App Store / Google Play) for parents or teachers, but the main contracts are enterprise agreements with schools.

How to cancel Securly

For schools (enterprise / web subscriptions)

• Review your contract or order form for the specific termination clause and term dates.
• Provide written notice at least 30 days before the end of the current term to avoid automatic renewal, per Securly’s standard Terms of Service.
• Send cancellation notice as required by your agreement (account manager, contract address or other designated contact in your order).
• Keep a dated copy of the written notice and confirmation of receipt from Securly or your account representative.
• Reference the Terms of Service when preparing notice: Securly Terms & Conditions.

For App Store or Google Play purchases

• Manage and cancel subscriptions via the respective platform’s subscription settings (Apple ID subscriptions or Google Play subscriptions).
• Confirm cancellation in the platform UI and save confirmation screenshots or emails from Apple/Google.
• Note there is no Securly-published, platform-specific cancellation flow; platform rules generally control refunds and cancellation timing for those purchases.

What happens when you cancel

Access and renewal

If cancellation notice is valid and timely, the subscription will not automatically renew at the end of the current term. Access typically continues until the end of the paid term.

Missing the written-notice window may result in automatic renewal under the contract’s renewal terms.

Data and account handling

Data retention, export and deletion policies are governed by your agreement with Securly or district policies. Review your contract for specific data-handling obligations.

Request any required exports or data-deletion actions in writing well before the service end date to avoid loss of access to logs or exports.

Will I get a refund?

Standard refund policy

Securly’s enterprise Terms of Service state that customers waive refund claims except those explicitly contemplated within the Agreement.

Termination for convenience does not entitle the customer to a pro‑rata refund under the standard terms.

Possible exceptions

• Refunds or credits may exist only if explicitly set out in your order form or a written agreement amendment.
• For purchases made via App Store or Google Play, refunds follow the platform’s refund mechanisms, which are separate from Securly’s enterprise terms.

See Securly’s Terms of Service for the definitive statement: Securly Terms & Conditions.

Securly plans and pricing

Pricing availability

No public India-specific or rupee-denominated pricing was found for 2024/2025 during verification.

Securly generally lists pricing in USD and provides quotes through sales channels.

How to get a price

Contact Securly sales or your account representative to request a tailored quote and billing terms for your institution.

Use the information in your contract or account portal to ask for official pricing documentation.

Your consumer rights in India

Applicability of consumer protections

Indian consumer laws (such as the Consumer Protection Act, 2019) can provide cooling-off or refund rights for individual consumers of digital services in certain circumstances.

However, Securly’s services are generally sold to schools under enterprise contracts, so individual consumer protections often do not apply to institutional purchases.

Practical implications for parents and individuals

• Parents or teachers who subscribe via App Store or Google Play should use the platform’s refund and dispute processes when applicable.
• Enterprise contracts commonly include express waivers of statutory cooling-off or refund rights - check your agreement for any waiver language.

Customer experiences

Negative feedback - common themes

Public reviews and community posts report recurring issues such as overblocking of benign educational sites, filter bugs, and technical problems in classroom workflows.

Users also report long support response times and troubleshooting challenges that affect day-to-day operations.

Positive or neutral feedback

There are relatively few explicitly positive public reviews; some users appreciate centralized control and safety features in managed school environments.

For public reviews and community feedback, see the review summary: Securly on Trustpilot.

Documentation checklist

Required documents to prepare

• Copy of the signed contract or order form showing term dates and cancellation clause.
• Written cancellation notice (dated) addressed as specified in your agreement.
• Confirmation of receipt from Securly or your account manager.

Optional supporting items

• Screenshots of invoices, billing history, or platform subscription pages (for App Store/Play purchases).
• Exported logs or data requests made prior to cancellation.
• Correspondence with Securly support or your account manager about cancellation.

Common mistakes

Missing the cancellation window

A frequent mistake is failing to provide written notice at least 30 days before the contract term ends, which can trigger automatic renewal.

Track contract dates carefully and calendar reminder deadlines well ahead of the 30-day window.

Confusing platform purchases with enterprise terms

Another error is assuming App Store or Google Play refund rules will mirror enterprise contract terms. Platform purchases follow platform policies, not the enterprise agreement.

Always verify whether your purchase was an institutional contract or a platform subscription and proceed accordingly.

Comparative recap

Quick comparison

After cancelling

What to monitor

• Confirm receipt and acceptance of your written cancellation from Securly or your account manager.
• Verify your access expiry date and export any required logs or reports before access ends.
• Monitor invoices to ensure no unexpected post-cancellation charges.

Helpful links

• Securly Terms & Conditions - primary statement of cancellation and refund terms.
• Public reviews on Trustpilot - for user-reported experiences.

Address

Company address (India)

Unit 101, First Floor, Wing B, MCCIA Trade Towers, Senapati Bapat Road, Pune, Maharashtra 411016, India

Notes about contacting

No specific public postal cancellation address for India was found in reviewed sources; rely on the contact information in your contract or your Securly account manager for formal notices.

When in doubt, reference your contract’s specified notice instructions and keep written proof of delivery and receipt.