Cancellation Securly: Step-by-Step Guide

What is Securly

Overview

Securly is an education-focused online safety platform that provides web filtering, monitoring, and student engagement tools for K - 12 environments.

It is commonly used by schools and districts to manage device access, classroom controls, and student safety policies across networks and devices.

Main features

Core functions include web filtering, device and classroom management, and monitoring/alerting for student safety risks.

Licensing is usually sold to institutions under enterprise agreements; a consumer product (Securly Home) is available through mobile app stores.

How to cancel Securly

Enterprise (schools and districts)

• Review your signed Service Agreement and Standard Terms & Conditions for the termination clause.
• Provide written notice at least 30 days in advance if you are terminating for convenience (per the standard terms).
• Send the written notice to the address or contact specified in your contract; if unspecified, send to Securly’s headquarters.
• Keep proof of delivery and the contract clause showing notice requirements.
• Services will continue until the effective termination date stated in the notice.

Consumer / Securly Home (App Store or Google Play)

• If you subscribed via the Apple App Store, cancel in Settings → your name → Subscriptions → Securly Home → Cancel Subscription.
• If you subscribed via Google Play, open the Google Play Store → profile → Payments & subscriptions → Subscriptions → cancel Securly Home.
• Securly does not provide a separate in‑product cancellation flow for App Store subscriptions; follow the store’s cancellation and refund procedures.

What happens when you cancel

Access and service end

When enterprise customers give proper written notice, services continue until the effective termination date agreed or specified in the contract.

Access is typically maintained through the end of the paid term; no immediate service cutoff is automatic unless contractually allowed.

Data, exports and backups

Before termination, export any required logs, reports, or user data you need to retain for compliance or records.

Confirm data retention or deletion terms in your agreement and make arrangements for backups prior to the service end date.

Will I get a refund?

Standard enterprise policy

Under Securly’s standard enterprise terms, cancellation for convenience does not entitle the customer to a pro‑rata refund.

No refunds are generally provided for mid‑term termination or ordinary dissatisfaction under standard enterprise agreements.

Exceptions and app‑store refunds

• An exception exists where termination follows a valid intellectual property infringement claim ("a Claim"); in that case Securly may refund prepaid, unearned fees and terminate immediately (per the Terms & Conditions).
• For consumer Securly Home subscriptions, refunds and cancellations are governed by the Apple App Store or Google Play policies rather than a Securly‑published 14‑day refund right.

See Securly’s Standard Terms & Conditions for the formal language on refunds and exceptions.

Securly plans and pricing

Pricing summary

Securly does not publish Singapore dollar pricing publicly; official pricing requires contacting Securly sales for a custom quote.

Available plans and fees typically depend on number of students/devices, selected modules (Filter, Aware, Classroom), and contract length.

How to get official pricing

Contact Securly’s sales team for a tailored quote and ask for pricing in SGD if needed.

Do not rely on anecdotal per‑student estimates for budgeting without a formal quote from Securly.

Your consumer rights in Singapore

Enterprise contracts vs consumer protection

Enterprise agreements (typical for schools) generally govern cancellation and billing, and may limit statutory consumer protections unless negotiated otherwise.

Standard Securly terms include waiver language for refunds unless exceptions are specified in the agreement.

App-store purchases and local law

For Securly Home purchased through Apple or Google, refund and cooling‑off rights follow the respective store’s policies rather than Securly’s enterprise terms.

If you believe local consumer law provides additional rights, seek local legal advice or contact Singapore consumer authorities for guidance.

Customer experiences

Positive feedback

Some school administrators and teachers report useful classroom controls, screen-locking features, and easy Google Classroom syncing.

These positive notes highlight device management and classroom workflow improvements in K - 12 settings.

Negative feedback

Many users report overly aggressive blocking that can interfere with legitimate educational content and site access.

Other complaints include perceived privacy concerns, tracking allegations, and occasional issues with embedded media or app functionality when filtering is enabled.

For broad user reviews, see public review pages and Securly’s terms for formal policy language.

Documentation checklist

What to prepare before cancelling

• Signed Service Agreement and Standard Terms & Conditions (termination clause highlighted).
• Recent invoices, payment records, and proof of subscription start / renewal dates.
• Written cancellation notice draft and proof of delivery method (email read receipt, courier tracking).
• List of admin accounts, device counts, and student/user inventories tied to the service.

Evidence for exceptions

• If claiming an exception (for example, an IP Claim), gather the formal claim paperwork and legal notice documentation.
• Record any support tickets or correspondence about service problems that you may rely on when negotiating exit terms.

Common mistakes

Missing written notice or wrong method

A common error is assuming an email or verbal request suffices; the contract frequently requires written notice following specified delivery methods.

Always follow the contract’s prescribed notice procedure and retain proof of delivery.

Expecting a pro‑rata refund

Many customers incorrectly expect mid‑term refunds. Under standard enterprise terms, pro‑rata refunds are not provided except in narrow exceptions.

Check the agreement before assuming a refund will be issued for a convenience termination.

Comparative recap

Enterprise vs consumer (at-a-glance)

After cancelling

Next practical steps

Export required logs and reports, reconfigure device policies, and inform staff and parents of the change of service and any interim protections.

Confirm the effective termination date in writing and keep records of all communications and invoices.

Helpful links

• Securly Standard Terms & Conditions
• Guide: cancel Securly (App Store & Google Play)
• Cancellation overview and practical tips
• User reviews and common issues (Trustpilot)

Address

Headquarters

Securly, Inc.

111 North Market Street, 4th Floor, Suite 400, San Jose, California 95113, United States

How to send a cancellation notice

Send written termination notices per your contract’s instructions. If the contract does not specify a local address, send to headquarters above and retain proof of delivery.

If you require further clarification about contract delivery points, consult your signed agreement or contact Securly sales/support for confirmation.