Cancellation Securly: Simple Process

What is Securly

Overview

Securly is a subscription-based SaaS company that provides web filtering, classroom management, and student safety monitoring for K‑12 schools and districts.

The platform is sold and contracted at the enterprise level, typically under a customised service agreement between Securly and the school or district.

Key uses

Securly is used to control web access, monitor student activity for safety concerns, and manage classroom devices and workflows.

Because it is enterprise-focused, purchases and support are handled through institutional contracts and account representatives rather than consumer app stores.

How to cancel Securly

Prepare

Review your signed Service Agreement for termination clauses, notice periods, and any institution-specific terms.

Refer to Securly’s public Terms & Conditions for standard contractual provisions.

Steps to cancel

• Confirm the contract's termination-for-convenience clause (standard Securly terms allow 30 days' advance written notice). See Securly Terms & Conditions.
• Prepare a written cancellation notice that includes your institution name, account or subscription ID, contract reference, effective termination date, and an authorized signature.
• Send the written notice to your Securly account representative or to the billing/legal contact on your contract. If you do not have a direct contact, open a ticket via Securly Support and request guidance on where to deliver written notice.
• Retain proof of delivery (email delivery receipts, registered post tracking, or ticket numbers) and confirm the effective termination date in writing with Securly.
• If the subscription was set up via a mobile app store (rare for enterprise Securly), cancel any device-level or App Store/Google Play subscriptions through the relevant store settings; see general guidance at how to cancel via App Store or Google Play.

What happens when you cancel

Access and service termination

Termination for convenience requires 30 days' advance written notice under Securly’s standard terms; services typically continue until the effective termination date.

Securly may suspend services for non‑payment after providing 15 days' notice; suspension does not remove payment obligations.

Renewal and billing

Cancellation does not automatically trigger pro‑rata refunds for the remainder of a paid term under standard terms.

Check your contract for any auto‑renewal clauses and follow the specified notice period to avoid automatic renewal charges.

Data and exports

Data retention and export procedures are generally governed by the signed contract. Confirm your data export and deletion rights with your account manager.

Request written confirmation of data handover timelines and any fees before the termination date to avoid surprise service interruptions.

Will I get a refund?

Standard policy

Under Securly’s Service Agreement, termination for convenience does not entitle the customer to a pro‑rata refund for the remainder of the term.

Refunds for ordinary cancellations or dissatisfaction are not provided in Securly’s standard terms.

Exceptions

• Securly may refund prepaid, unearned fees and terminate immediately if termination results from a valid intellectual property infringement claim (“a Claim”). See Terms & Conditions.
• Suspension for non‑payment does not create a refund obligation; customers remain liable for outstanding fees even while services are suspended.

Securly plans and pricing

Pricing summary

The following prices reflect published per‑license USD amounts for 1‑year licenses where available. Securly pricing is often customised by institution; contact Securly or a reseller for official local quotes.

Exact ZAR pricing is not published and requires currency conversion or an official quote.

How to get official pricing

For official ZAR pricing or volume discounts, contact Securly via the support portal or your sales representative.

See Securly Support for contact options and next steps.

Your consumer rights in South Africa

Legal context

Securly’s public Terms & Conditions do not indicate that South African consumer protection rights (for example, a statutory 14‑day cooling‑off period) are applied to enterprise agreements.

Enterprise SaaS contracts are typically governed by the written agreement between the parties, so local consumer statutes may not automatically override contract terms unless explicitly included.

Practical advice for South African schools and districts

• Negotiate explicit local law clauses into your contract if you require South African consumer protections or specific data handling terms.
• Obtain written confirmation of refunds, termination rights, and data retention in the contract before signing.

Customer experiences

Positive feedback

Some customers report strong, responsive support and cite high CSAT scores and good phone/email/portal assistance for routine issues.

Securly promotes fast customer service and proactive account management for many institutional clients.

Reported problems

• Complaints include slow or unhelpful support responses and unresolved tickets in some cases.
• Common technical issues reported by users: filtering errors that block educational content, missing logs unless verbose logging is enabled, device states stuck on “Waiting on Device,” and pushed blocks not applying correctly.

Documentation checklist

Before you send notice

• Signed Service Agreement (master contract) with termination and notice clauses.
• Invoices and payment history for the subscription period in question.
• Account or subscription identifiers (account number, contract reference, school/district name).

When you send notice

• Written cancellation letter or email with authorized signature and effective date.
• Proof of delivery (registered post receipt, email read receipts, or support ticket number).
• Requests for data export and any agreed timelines or fees documented in writing.

Common mistakes

Assuming consumer‑style refunds apply

Many organisations assume a pro‑rata refund will be available on termination; Securly’s standard terms do not provide refunds for termination for convenience.

Always check the contract for refund and termination language before assuming you will receive a rebate.

Not providing written notice or missing contractual contacts

Verbal cancellation requests or posting on a support forum are often insufficient; Securly requires written notice as specified in the agreement.

Failing to retain proof of delivery can complicate disputes about the effective termination date and billing.

Comparative recap

Summary table

How to interpret

Use the table to confirm expectations before initiating cancellation; where a policy is unclear, request written clarification from Securly.

For enterprise agreements, negotiated contract language overrides standard public terms where explicitly agreed in writing.

After cancelling

Immediate post‑cancellation actions

• Export and back up any required logs, reports, or configuration data before the service end date.
• Confirm in writing that Securly has received and processed the cancellation and note the effective date.

Follow‑up and support

If you need help or confirmation of next steps, contact Securly via their support portal: Securly Support.

If a cancellation involves app‑store subscriptions, follow the store instructions: how to cancel via App Store or Google Play.

Address

Headquarters

111 North Market Street, 4th Floor, Suite 400, San Jose, California 95113, United States.

For written notices

Send written termination notices per your contract to the address or account representative specified in your Service Agreement.

If you do not have a specified contact, open a ticket at Securly Support to request guidance on where to send written notice.