Cancellation Shuteye: Easy Method

What is Shuteye

Overview

Shuteye is a subscription-based sleep tracking app that provides personalized sleep analytics and recommendations. It monitors sleep patterns and records sleep sounds to help users improve sleep quality.

Core features

Features include automatic sleep detection, sound recording for snoring or disturbances, and premium analytics available via paid plans. Subscriptions unlock advanced features and longer history.

How to cancel Shuteye

If you subscribed via the website

• If you paid by credit card: cancel by emailing the support team at [email protected]. Provide your account details and purchase date.
• If you paid via PayPal: cancel from your PayPal account settings (manage or cancel recurring payments there).
• Must cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
• Reference: ShutEye Money-Back Policy.

If you subscribed via Google Play or App Store

• Google Play (Android): Open Google Play Store → Menu → Subscriptions → Select ShutEye → Cancel subscription.
• App Store (iOS): Open Settings → Your Name → Subscriptions → Select ShutEye → Cancel Subscription.
• For platform-specific steps see: How to cancel my subscription.

What happens when you cancel

Access after cancellation

Cancelling stops automatic renewal but typically preserves access to premium features until the end of your paid billing period. You will not be charged again after cancellation takes effect.

Data and account retention

Cancellation does not automatically delete your account or data. If you need data removal, contact support and request account deletion separately.

Will I get a refund?

Refunds for website purchases

Website subscriptions may be eligible for a full refund if requested within 30 days of initial purchase and you meet usage conditions. Refund processing takes about 14 days.

• Usage tracking thresholds: 20 days for yearly, 15 for quarterly, 7 for monthly, 3 for weekly plans (these are considered when assessing refunds).
• Only one refund is permitted per user for website purchases; unauthorized charges can be reported within 120 days.
• Reference: Money-Back Policy and How to request a refund (website).

App Store and Google Play refunds

Purchases made through Apple or Google must be refunded via Apple or Google support. ShutEye can guide but cannot directly issue App Store refunds.

• iOS refunds: use reportaproblem.apple.com or Apple support channels.
• Android refunds: request via Google Play support; ShutEye support can assist with guidance for Google Play purchases.
• Reference: Money-Back Policy.

Shuteye plans and pricing

Pricing summary

The following prices are INR amounts observed in the India App Store and promotional listings. Variants and limited-time offers may change over time.

Notes and promotions

Several overlapping plan labels and promotional prices exist. Always confirm the billed amount in your purchase screen before subscribing.

Your consumer rights in India

Applicability of local law

Indian consumers should check local regulations under the Consumer Protection Act and related e-commerce rules for digital services. EU/UK statutory cooling-off rights do not automatically apply in India.

Platform purchases and website purchases

Purchases via Apple or Google are governed primarily by platform terms and dispute processes. Website purchasers in India should rely on ShutEye's published 30-day refund policy and meet the stated internal conditions.

Customer experiences

Positive feedback

Some users report useful and even humorous features such as sound recording of snoring and detection of sleep sounds. These users found the app helpful for identifying sleep disturbances.

Negative feedback

Common complaints include inaccurate sleep tracking (under-reporting sleep), charges during or immediately after a “free trial,” and slow or poor customer support responses after cancellation.

Several reviewers reported difficulty obtaining refunds or resolving billing questions through customer service.

Documentation checklist

What to gather before contacting support

• Order receipt or confirmation email showing purchase date and amount.
• Subscription ID or account email used for the purchase.
• Screenshots of subscription status from the app, Google Play, or App Store.
• Bank or PayPal statements showing the charge (if disputing billing).

Supporting evidence for refunds

• Usage screenshots (to meet usage thresholds if claiming a site refund).
• Any correspondence with support and timestamps of cancellation attempts.

Common mistakes

Deleting the app but not cancelling

Many users assume deleting the app cancels the subscription. It does not. The subscription continues until you cancel through the store or via the website process.

Missing the cancellation window

Failing to cancel at least 24 hours before renewal often leads to an additional charge. Check your renewal date and cancel early to avoid unintended billing.

Comparative recap

Quick comparison of cancellation routes

The table below summarizes how cancellation and refunds differ by purchase route, and where to request refunds.

Key takeaways

Website purchases allow direct support contact and a 30-day refund policy with conditions. App Store and Google Play purchases require platform refund requests.

After cancelling

Next steps

Verify that your subscription status shows as cancelled in the platform you used. Keep receipts and cancellation confirmations until any refunds or disputes are resolved.

Contact support and reference links

Support email: [email protected] (for website-related cancellations and guidance).

• Cancellation/help article: How to cancel my subscription.
• Refund policy and claims: Money-Back Policy.
• How to request a website refund: Request a refund (website).

Address

Company address

Registered address (as listed in public materials): 3128 Wetland Way, East Troy, WI 53120, USA.

How to use the address

This address may be useful for formal correspondence. For refunds, cancellations, and account actions, use the support email and help articles linked above rather than postal mail for faster resolution.