Cancellation Shuteye: Easy Method

What is Shuteye

Overview

Shuteye is a subscription-based sleep app that offers sleep tracking, guided meditations, sleep sounds and personalised routines to help improve sleep quality.

The service is delivered as a mobile app and via direct website subscriptions, with multiple subscription tiers and promotional pricing options.

Main uses

Users commonly use Shuteye for nightly sleep tracking, bedtime routines, and access to premium audio and analytics features.

Subscriptions unlock premium features; the free app alone does not include paid-tier content or advanced tracking export options.

How to cancel Shuteye

Cancel a website subscription

• Log in at the Shuteye website and go to your account or subscription settings.
• Choose the active subscription and click Cancel. You must cancel at least 24 hours before renewal.
• Save or screenshot the cancellation confirmation and any confirmation email for your records.

Cancel via Apple App Store (iOS)

• Open your iPhone Settings or the App Store and go to Subscriptions (Apple ID > Subscriptions).
• Find Shuteye in the list and select Cancel Subscription to stop renewals.
• For refunds, follow Apple’s process (see Shuteye guidance): How to request a refund from the App Store.

Cancel via Google Play (Android)

• Open Google Play Store > Profile > Payments & subscriptions > Subscriptions.
• Select the Shuteye subscription and tap Cancel subscription to prevent future charges.
• Refunds must be requested through Google Play support; Shuteye cannot issue Play Store refunds directly.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but typically keeps your premium access until the paid period ends.

If a refund is issued, access to the app is revoked immediately.

Billing and data

Automatic renewal ceases after cancellation; you will not be charged again once the current paid term finishes.

Deleting the app from your device does not cancel a subscription; you must cancel via the website or the platform where you purchased.

Will I get a refund?

Website purchases (Shuteye direct)

Shuteye’s policy: a full refund is possible if requested within 30 days for website purchases and if you provide required tracking data.

Different minimum tracking-day requirements apply by billing period: annual 20 days, quarterly 15 days, monthly 7 days, weekly 3 days. See their money-back policy for details: Money-Back Policy.

App Store and Google Play purchases

• Purchases made through Apple or Google require refunds to be requested through the respective platform.
• Apple refund requests are handled via Apple’s systems (see Shuteye guidance): App Store refund steps.
• Google Play refunds must be requested through Google Play support; Shuteye cannot directly refund Play Store purchases.

General refund rules and limits

Only one refund per user is permitted under Shuteye’s stated policy. If a refund is approved, app access is removed.

Keep all purchase receipts and tracking data when requesting a refund; these are frequently required to validate claims.

Shuteye plans and pricing

How pricing is presented

Shuteye offers multiple monthly and annual tiers, special offers and promotional pricing. Prices may vary by region and offer.

Below is a consolidated snapshot of in‑app pricing options observed for South African rand (ZAR). Prices and availability can change.

Pricing table

Your consumer rights in South Africa

General guidance

South African consumers are protected by national consumer protection laws and have rights around unfair, misleading or deceptive conduct.

These rights can affect refunds, returns and subscription terms depending on the circumstances of the purchase and representations made.

Practical steps if you have a dispute

• Contact Shuteye directly with your order details and request a refund or cancellation confirmation.
• If the purchase was via Apple or Google, use the platform’s refund and dispute processes because platforms control billing.
• If needed, contact your bank or credit card provider to query or dispute unauthorised charges.

Customer experiences

Common complaints

Many users report issues with trial claims (alleging immediate charges despite a stated 7‑day free trial) and difficulty obtaining refunds.

There are frequent reports of inaccurate or faulty sleep tracking and frustration contacting support to resolve billing problems.

Where to view user feedback

User reviews and complaints can be found on review platforms that collect consumer feedback.

For a snapshot of user experiences, see community reviews: Shuteye reviews on Trustpilot.

Documentation checklist

Essential items to gather before requesting cancellation or refund

• Purchase receipt or confirmation email showing the charge and transaction date.
• Account email/username used for the subscription and screenshots of subscription page if available.
• Evidence of tracking days in the app (required thresholds: annual 20, quarterly 15, monthly 7, weekly 3).

Additional helpful items

• Cancellation confirmation screenshot or email from the website or platform.
• Any support correspondence (timestamps and message copies) you have sent to Shuteye or the app store.

Common mistakes

Deleting the app instead of cancelling

Deleting or uninstalling the app does not stop subscription renewals. Always cancel through the website or the app store where you paid.

Example: Users often assume uninstalling cancels billing and later find they were still charged.

Requesting refunds from the wrong place

If you purchased through Apple or Google Play, asking Shuteye to refund will usually fail; platform purchases must be handled by the platform.

Example: Asking for a Play Store refund via email to the app developer delays resolution because Play handles billing.

Comparative recap

Quick comparison

The table below summarises cancellation and refund routes for each purchase channel to help you choose the correct path.

Comparison table

After cancelling

What to do immediately after cancellation

Save confirmation emails and screenshots of the cancellation screen for your records and any future disputes.

If charged after cancellation, gather evidence and contact your bank or the platform for a charge dispute if necessary.

Useful official links

• Shuteye money-back policy: Money-Back Policy.
• How to request refunds from Apple (Shuteye guidance): App Store refund steps.
• How to request a refund if purchased on Shuteye website: Website refund instructions.

Address

Corporate address

ShutEye (official contact address listed): 9 Straits View, West Tower, Marina One, 018937, Singapore.

Contact tips

When contacting support, include your account email, purchase receipt, and clear description of the issue to speed up resolution.

For platform purchases, also open a refund case with Apple or Google Play as they control billing and refund authorisations.