Cancellation Shuteye: Easy Method

What is Shuteye

Overview

Shuteye is a sleep app that offers guided meditations, sleep sounds and tracking tools to help improve sleep quality.

The app provides personalized recommendations and VIP features through paid subscription plans.

How it works

Shuteye collects sleep tracking data from your device to generate insights and suggestions.

Premium features unlock additional content and advanced tracking capabilities.

How to cancel Shuteye

Website (direct) subscription - steps

• Email [email protected] requesting cancellation. State your account email and order details.
• If you paid by credit card, reply to any purchase confirmation within ~7 days if requested by support.
• Cancel at least 24 hours before the next renewal to avoid being charged for the following period.

App Store (iOS) and Google Play (Android) - steps

• App Store (iOS): On iPhone go to Settings → your name → Subscriptions → ShutEye and tap Cancel. Do this at least 24 hours before renewal. Deleting the app does not cancel the subscription.
• Google Play (Android): Open Google Play Store → Menu → Subscriptions → find ShutEye → Cancel subscription. Cancel at least 24 hours before renewal.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to premium features until the end of the paid term.

No further recurring charges should occur once cancellation is processed before renewal.

Account and data

Cancellation does not automatically delete your account or stored sleep data within the app.

Contact support if you require account deletion or data removal after cancelling.

Will I get a refund?

Website (direct) refund policy

Direct purchases may be eligible for a full refund within 30 days of initial purchase if certain usage conditions are met.

Examples of conditions include having used tracking data for a minimum period (e.g. ~7 days for monthly plans, ~20 days for yearly plans) and cancelling before the term ends.

App Store and Google Play refunds

• App Store (iOS): ShutEye cannot issue Apple refunds. Request a refund from Apple (for example via reportaproblem.apple.com). Apple may grant refunds at its discretion, typically within ~30 days.
• Google Play (Android): You can request a refund by emailing [email protected] with your Play order number. Google Play may also handle refunds per its policies.

Cooling-off and regional exceptions

EEA/UK consumers generally have a 14-day withdrawal right for online purchases unless they consented to immediate content delivery.

If content was delivered immediately with consent, the statutory cooling-off right may not apply.

Shuteye plans and pricing

Pricing table

Notes on pricing

Pricing in SGD varies by promotion and offer name. Some App Store listings may show promotional labels without explicit period wording.

Check the purchase confirmation or App Store/Play Store listing for the exact plan duration charged to your account.

Your consumer rights in Singapore

Statutory protections

Singapore does not provide broad statutory cooling-off rights for digital subscriptions similar to EEA/UK rules.

Where a company’s terms state “no refund,” businesses can often enforce those terms unless an unfair practice is proven.

Practical steps if you have a dispute

• Keep your purchase records, emails and screenshots related to billing and claimed trial periods.
• Attempt escalation with the merchant ([email protected]) first and keep timestamps of all communications.

Customer experiences

Reported negative experiences

• Many users report unexpected full-year charges despite expecting a free trial and difficulty obtaining refunds.
• Complaints include inaccurate sleep tracking and unhelpful, slow or canned customer support responses.
• Some users reported being charged without creating an account and facing recurring billing issues when unsubscribing.

Balanced perspective

Not all experiences are identical: outcomes vary by platform (direct, Apple, Google Play) and individual circumstances.

If you face issues, document everything and follow the documented refund and cancellation steps for your purchase path.

Documentation checklist

What to include in your request

• Account email used for Shuteye, subscription plan name and purchase date.
• Order number (App Store/Google Play order ID or merchant receipt) and payment method.
• Screenshots of the charge, the subscription page showing billing terms, and any relevant in-app messages.

Additional materials to gather

• Copies of your email correspondence with support and timestamps of cancellation attempts.
• If requesting a Play refund, include the Play order number when emailing [email protected].

Common mistakes

Assuming deleting the app cancels the subscription

Deleting or uninstalling the app does not stop recurring billing. You must cancel through the original purchase platform.

Always confirm cancellation in your App Store/Play Store account or with Shuteye support.

Missing timing and order details

Waiting until after renewal or failing to cancel 24 hours before renewal commonly results in an unwanted charge.

Not saving order receipts or order numbers makes refund requests slower and harder to resolve.

Comparative recap

Quick comparison

Key takeaway

Cancel via the same platform used to purchase and keep clear records. Refund possibilities differ by purchase route.

Follow the documented channels for the fastest resolution.

After cancelling

Confirm cancellation and monitor billing

• Check for a cancellation confirmation email or subscription status in App Store/Play Store settings.
• Monitor your bank/card statement for any unexpected charges after cancellation.

Helpful links

• How to cancel my subscription (Shuteye Help)
• Money Back Policy (Shuteye Help)
• Shuteye on the Apple App Store (Singapore)

Address

Operational address

Shuteye operational office (listed): 9 Straits View, West Tower, Marina One, Singapore 018937.

Notes on registered address

The company may also have a registered ACRA address that differs from the operational office; verify details if you need formal service of documents.