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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Smallpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smallpdf: Easy Method
What is Smallpdf
Overview
Smallpdf is a cloud-based PDF toolkit that provides conversion, compression, editing, OCR and other PDF-related tools via web and mobile apps.
It operates on a subscription model (Free, Pro tiers) with web and in-app purchases, and allows account management through its website or platform stores.
Main uses
Users commonly use Smallpdf to merge, split, convert, compress and sign PDFs with a simple interface and fast processing.
Smallpdf also offers OCR and features aimed at improving productivity for personal and small-business workflows.
How to cancel Smallpdf
Cancel via Smallpdf website (recommended for web purchases)
- Log in to your Smallpdf account via browser.
- Go to Account settings → Plan & Billing → Manage Subscription.
- Click "Cancel Subscription" and confirm.
Use the account settings page to manage web-based subscriptions directly.
Cancel via App Stores (mobile purchases)
- iOS: Cancel subscriptions through your Apple ID subscriptions in iOS Settings.
- Android: Open Google Play app → Menu → Subscriptions → Smallpdf → Cancel.
Billing for app-store purchases is handled by Apple or Google; use their subscription interfaces to cancel.
What happens when you cancel
Access after cancellation
If you cancel a paid web subscription, Pro features remain active until the end of the current billing period.
Free trial cancellations typically remove Pro features immediately and the trial cannot be resumed.
Renewal and account state
After cancellation your subscription will not auto-renew; you retain access for any paid time already charged.
Your account and uploaded files remain accessible per Smallpdf’s storage/retention policy; consider exporting important files before changes.
Will I get a refund?
Web purchases (Smallpdf direct)
Refunds for web purchases are handled on a case-by-case basis and are not guaranteed.
Contact Smallpdf support with charge and account details to request a refund; many users report refunds can be denied even after same-day cancellations.
App Store and Google Play purchases
App-store purchases are billed by Apple or Google; refunds are subject to their refund rules and processes.
For App Store or Google Play refunds, follow the platform-specific refund request flows (Apple/Google handle the decision and processing).
Smallpdf plans and pricing
Pricing summary (India - App Store INR listings)
The following in-app prices are from the Apple App Store listings in India for the Smallpdf mobile app.
Notes on pricing
Web-based Smallpdf plans are shown in USD on Smallpdf’s website and may convert dynamically; no official INR web pricing is published on Smallpdf’s site.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Smallpdf iOS In-App Purchase (Monthly) | ₹999 | Monthly | Full access via mobile app (Pro tier) |
| Smallpdf iOS In-App Purchase (Yearly) | ₹5,900 | Yearly | Full access via mobile app (Pro tier, annual billing) |
| Smallpdf iOS In-App Purchase (Monthly - cheaper tier) | ₹799 | Monthly | Possibly discounted or regional variant (Pro tier on mobile) |
| Smallpdf iOS In-App Purchase (Monthly - premium mobile) | ₹1,199 | Monthly | Possibly a higher-value variant on mobile app |
| Smallpdf iOS In-App Purchase (Yearly - mid tier) | ₹4,999 | Yearly | Another annual pricing option (mobile app variant) |
| Smallpdf iOS In-App Purchase (Yearly - premium mobile) | ₹11,900 | Yearly | Possible business or multi-platform variant (mobile app) |
Your consumer rights in India
Legal context
There is no explicit statutory 14-day cooling-off right mentioned in Smallpdf’s public policy; refunds are discretionary per their stated approach.
Under the Consumer Protection Act, 2019, Indian consumers have remedies against unfair trade practices, which can include unclear subscription or refund terms.
Practical steps to enforce rights
- If a refund is refused, you can raise a complaint with the payment provider (bank/card) or file a grievance with consumer forums/commissions in India.
- Gather documentation (receipts, cancellation timestamps, screenshots) before lodging complaints or disputes to support your case.
Customer experiences
Positive feedback
Users praise Smallpdf for a user-friendly interface, speed, accuracy, and useful OCR features for PDF tasks.
Some reviewers also note responsive and empathetic customer support when individual issues are resolved.
Negative feedback
Common complaints include unexpected charges after cancelling or at the end of free trials, and lack of reminder for auto-renewals.
Many users report difficulty obtaining refunds or finding support unhelpful when disputing charges.
Documentation checklist
What to prepare before contacting support
- Account email or username used with Smallpdf.
- Proof of charge (transaction ID, bank or card statement entry).
- Cancellation screenshots or timestamps showing you cancelled.
- Device/platform details (web, iOS, Android) and app-store purchase receipts if applicable.
What to prepare for consumer complaints
- Full chronology of events (trial start, cancellation action, charge dates).
- Copies of correspondence with Smallpdf support and any case/reference numbers.
- Payment dispute documents from your bank or payment provider, when applicable.
Common mistakes
Assuming one cancellation covers all platforms
Canceling on the Smallpdf website does not cancel subscriptions billed through the App Store or Google Play.
Always check the specific store where you subscribed and cancel there if needed.
Expecting automatic refunds
Many users expect refunds after quick cancellations but refund approval is discretionary for web purchases and governed by Apple/Google for in-app purchases.
Do not assume an immediate refund - submit evidence and contact the correct billing party promptly.
Comparative recap
Quick comparison
This table compares where billing is handled, how to cancel, and the refund path for each purchase source.
How to use the table
Find the row matching where you purchased (web, Apple, Google) and follow the listed cancellation and refund guidance.
| Method | Billing handled by | Cancellation steps | Refund path |
|---|---|---|---|
| Web (Smallpdf website) | Smallpdf | Account settings → Plan & Billing → Manage Subscription → Cancel | Case-by-case via Smallpdf support; not guaranteed |
| App Store (iOS) | Apple | Cancel through Apple ID subscriptions in iOS Settings | Refunds handled by Apple (subject to Apple rules) |
| Google Play (Android) | Open Play Store → Menu → Subscriptions → Smallpdf → Cancel | Refunds handled by Google (subject to Google rules) |
After cancelling
Immediate steps
- Save/export important PDFs from your Smallpdf account before access changes.
- Retain all receipts, screenshots and confirmation emails for at least 90 days.
Useful links
- How to cancel a Smallpdf subscription (Smallpdf)
- Guide: Cancel Smallpdf (Postclic)
- User reports and discussion (Reddit)
- User reviews and ratings (Trustpilot)
Address
Headquarters
Smallpdf headquarters (for correspondence):
Steinstrasse 21, 8003 Zürich, Switzerland
Notes on contacting
Smallpdf recommends using online account management for subscription changes and support contact forms for billing queries.
For in-app purchases contact Apple or Google via their purchase/refund systems, since they manage billing for those transactions.