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I hereby notify you of my decision to terminate the contract relating to the Teamviewer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Teamviewer: Easy Method
What is TeamViewer
Overview
TeamViewer is a remote access and support software that lets users connect to devices, share screens, and collaborate in real time from anywhere.
It is offered on a subscription basis for individuals and businesses and supports multiple platforms including desktop and mobile.
Common uses
Typical uses include remote IT support, file transfer, remote meetings, and unattended access to devices.
Both personal and commercial use cases exist; TeamViewer monitors usage types and may flag accounts they consider commercial.
How to cancel TeamViewer
Cancel via Google Play (Android)
- Open the Google Play Store app on the device used to subscribe.
- Go to Payments & subscriptions → Subscriptions, find TeamViewer and select Cancel.
Cancel via Apple App Store (iOS)
- Apple handles iOS in-app subscriptions; open your Apple ID subscriptions in the App Store and cancel there.
- For details on TeamViewer’s iOS in-app purchases see the TeamViewer support page: TeamViewer iOS in-app purchase FAQ.
Cancel web (direct purchase) subscriptions
- For direct web purchases you must submit cancellation in writing at least 28 days before the end of the term.
- Acceptable methods include a support ticket, message in the Customer Portal, email, or a signed letter; cancelled subscriptions remain active until the paid period ends.
What happens when you cancel
Access and features
After cancelling, your subscription stays active until the end of the paid billing period.
Access to paid features continues until the subscription expires; after expiry, account access will revert to the limits of the free plan (if applicable).
Renewals and billing
Auto-renewal stops at the end of the paid period if cancellation rules were followed.
For web purchases, remember to provide the required 28 days' written notice to prevent automatic renewal.
Will I get a refund?
Refunds for new web purchases
TeamViewer offers a limited 7-day money-back window for newly purchased licenses or add-ons; refunds or invoice cancellations are possible within this 7-day period.
Requests outside this window are generally not covered by TeamViewer’s publicly documented refund policy.
Platform-specific refunds and exceptions
- App Store (iOS): Refunds must be requested through Apple and follow Apple’s refund rules. See: TeamViewer iOS in-app purchase FAQ.
- Google Play: Refunds must be requested through Google Play and follow Google Play policy.
- Statutory 14-day right: TeamViewer’s public materials do not document a standard 14-day refund right; only the 7-day window is publicly stated.
TeamViewer plans and pricing
Pricing availability
Official, up-to-date pricing for TeamViewer plans varies by region and offering and is not included in this guide.
If you need exact figures for India, contact TeamViewer sales or check the TeamViewer website for the latest local prices.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Single user / Multi-user / Tensor | Contact for pricing | Region and seat-count dependent; contact sales |
Your consumer rights in India
Relevant law
Under the Consumer Protection Act, 2019, digital goods and services suppliers must allow remedies for defective or unsatisfactory services.
Consumers can seek redress for unfair trade practices or deficiency in service under this law.
Practical steps if you have a dispute
- Raise the issue with TeamViewer support in writing and keep records of communications.
- If unresolved, you may lodge a complaint with the District or State Consumer Disputes Redressal Commission.
Customer experiences
Positive feedback
Many users praise TeamViewer for ease of use, reliability, and powerful remote features such as file transfer and printing.
Aggregated review sites show strong ratings and positive comments about functionality and cross-platform support.
Negative feedback
Common negative reports include complaints about sudden license cancellations, perceived forced upgrades, and slow customer support response.
Users also report frustration with refund limits and with accounts being flagged for “commercial use” when intended for personal use.
Documentation checklist
Before you contact support
- Subscription details (email, invoice number, purchase date).
- Platform used to purchase (Google Play, App Store, TeamViewer web).
When submitting a cancellation or refund request
- Include a clear written cancellation request and specify desired end date.
- Attach proof of purchase and any supporting correspondence.
Common mistakes
Missing the cancellation window
Example: Waiting until a few days before renewal - for web purchases, a 28-day written notice is required, so late requests may not stop the renewal.
Tip: Calendar the billing date and submit cancellation well before 28 days when purchased directly.
Contacting the wrong provider
Example: Asking TeamViewer to refund a Google Play or App Store purchase - those refunds must be handled by Google or Apple respectively.
Tip: Check which store processed your payment and follow that store’s refund process.
Comparative recap
At-a-glance comparison
| Feature | TeamViewer (notes) | Typical platform/store rules |
|---|---|---|
| Cancellation method | Web: 28 days written notice; Play/App: cancel via store | App Store/Google Play require store-level cancellation |
| Refund window | 7-day money-back window for new web purchases | Store refunds follow Apple/Google policies |
How to use this table
Use this recap to determine whether to contact TeamViewer directly or the app store where you purchased the subscription.
Check the verified sources linked below for the official steps and policies.
After cancelling
Verify cancellation
Keep the confirmation you receive from TeamViewer or the app store and verify that auto-renewal is turned off in your account or store subscription settings.
Monitor your payment method for any unexpected charges after the billing period ends.
Useful links
- TeamViewer iOS in-app purchase info: TeamViewer iOS in-app purchase FAQ
- Summary of TeamViewer cancellation procedure and refund notes: Postclic - How to cancel TeamViewer
- See user reviews and experiences: TeamViewer reviews on Trustpilot
Address
Registered office (India)
Grande Palladium, 8th Floor, Unit No. 802A, 175 CST Road, Metro Estate, Kalina, Santacruz (East), Mumbai, Maharashtra 400098, India
Notes about contacting
There is no separate public cancellation address published; use the support channels described above for cancellations and refunds.
Keep records of all written cancellation submissions and confirmations for any future disputes.