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I hereby notify you of my decision to terminate the contract relating to the Webinarjam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webinarjam: Step-by-Step Guide
What is WebinarJam
Overview
WebinarJam is a cloud-based webinar platform from Genesis Digital LLC for creating, hosting, and managing live and automated online events.
It includes marketing tools, attendee engagement features, and integrations for email and web platforms.
Who uses it
Common users include trainers, marketers, coaches, and businesses running webinars for lead generation or sales.
Plans vary by attendee capacity and advanced features like automated webinars and team access.
How to cancel WebinarJam
If you subscribed on WebinarJam (website)
Cancel via the self-service Billing Portal in your account profile or contact WebinarJam customer support.
- Initiate cancellation at least 10 days before the next invoice date to stop renewal.
- If you don't cancel, billing will continue automatically.
If you subscribed via app stores
App Store (iOS) subscriptions must be cancelled through Apple: Settings → [your name] → Subscriptions.
Google Play subscriptions must be cancelled via Google Play's subscription management; the developer cannot cancel these for you.
What happens when you cancel
Access after cancellation
After you cancel a WebinarJam subscription purchased from the website, access remains active until the end of the prepaid period.
Your account is typically labeled as "Pending Cancellation" during the remainder of the paid term.
Billing and data
Billing continues until the cancellation takes effect at the end of the prepaid period if you miss the required notice window.
Your webinars, recordings, and account data remain available during the active paid period; confirm data retention with support before the end date.
Will I get a refund?
Standard refund policy (website purchases)
WebinarJam (via Genesis Digital) offers a 30-day money-back guarantee for annual purchases if requested within 30 days of purchase.
For monthly or installment payments, only the most recent payment may be eligible for refund if requested within 30 days.
Exceptions and trial notes
- No refunds for overage charges or partially used subscriptions beyond the policy above.
- Some sources note a $1 trial offer, but refund terms should be treated under the 30-day policy rather than a separate 14-day guarantee.
WebinarJam plans and pricing
Pricing table
| Plan | Price | Period | Features (summary) |
|---|---|---|---|
| Starter | ₹3,530/mo (approx.) | Monthly (billed annually) | 100 attendees, 1 host, 1-hour max, unlimited webinars, chat, email/SMS |
| Basic | ₹7,150/mo (approx.) | Monthly (billed annually) | 500 attendees, 2 hosts, 2-hour max, automated webinars, attendee spotlight |
| Professional | ₹20,710/mo (approx.) | Monthly (billed annually) | 2000 attendees, 4 hosts, 3-hour max, panic button, always-on room, team members |
| Enterprise | ₹34,295/mo (approx.) | Monthly (billed annually) | 5000 attendees, 6 hosts, 4-hour max, control panel, highest capacity |
Pricing notes
Prices above are approximate conversions and indicative only; actual local charges depend on bank and processor rates.
For official current pricing and offers, consult WebinarJam's pricing page.
Your consumer rights in India
Legal protections
Indian consumers are protected under laws such as the Consumer Protection Act, 2019 for deficient services or unfair trade practices.
These laws support claims for refunds or remedies when service providers or platforms act unfairly or misrepresent terms.
Escalation routes
- Use the National Consumer Helpline or file a complaint with local consumer forums if in-app platforms or the vendor deny a valid refund.
- For Google Play or App Store disputes, start with the platform's refund process; escalate to Indian consumer mechanisms if necessary.
Customer experiences
Positive feedback
Some users praise WebinarJam support for quick responses and helpful resolutions, including refunds resolved rapidly in certain cases.
Other positive comments highlight ease of setup, mobile usability, and useful integrations.
Common complaints
Reported issues include technical failures (chat, recurring webinars, crashes) and interruptions during high-attendance events.
Some customers report poor communication around refunds or cancellations and significant operational impact from outages.
Documentation checklist
What to gather before contacting support
- Account email and username used with WebinarJam.
- Transaction ID, invoice or receipt, and payment method details.
- Date/time of purchase and the next billed date (if available).
Supporting evidence
- Screenshots of subscription status, billing statements, and any error messages.
- Copies of correspondence with support and timestamps of cancellation attempts.
Common mistakes
Wrong cancellation channel
Many users try to cancel App Store or Google Play subscriptions via the WebinarJam website; those must be cancelled through the respective app stores.
Expect the platform (Apple/Google) to control refunds and cancellations for in-app purchases.
Timing and expectations
Missing the required 10-day notice before the next invoice can lead to an unexpected renewal charge.
Assuming a full refund for partially used months or overage charges is a frequent misconception; review the 30-day policy carefully.
Comparative recap
Quick comparison table
| Aspect | WebinarJam (website) | App Store (iOS) | Google Play | Period |
|---|---|---|---|---|
| How to cancel | Billing Portal or support | Apple Subscriptions in Settings | Google Play Subscriptions | Subscription-specific |
| Who processes refund | Genesis Digital (WebinarJam) | Apple | Subscription-specific | |
| Refund window | 30 days (annual full; monthly recent payment) | Handled by Apple per their policy | Handled by Google per their policy | Policy-dependent |
Key takeaway
Cancel through the correct channel for your purchase type and keep receipts and timestamps to support refund requests.
Escalate via platform dispute processes or Indian consumer authorities if you cannot resolve the issue directly.
After cancelling
Immediate steps
- Save cancellation confirmation, invoice, and any support correspondence.
- Monitor your payment method for any unexpected renewals for at least one billing cycle.
Helpful links
- WebinarJam - Pricing
- WebinarJam pricing guide (third-party)
- Example: Google Play refund discussion
- User reviews on Trustpilot
- User reviews on Capterra India
Address
Corporate mailing address
Genesis Digital LLC, 4730 S. Fort Apache Rd. Suite 300, Las Vegas, NV 89147-7947, United States.
Notes about contacting
Use the account email and documented transaction details when contacting WebinarJam or payment processors.
If you need to escalate in India, consider the National Consumer Helpline or a consumer forum with your documentation ready.