Cancellation Eros Now: Easy Method

What is Eros Now

Service overview

Eros Now is a subscription-based streaming service that offers a large library of Indian films, TV shows and original content aimed primarily at Bollywood audiences.

The service is available on the web, mobile apps and through third-party app stores and carriers, with tiered subscription plans for monthly, quarterly and annual access.

Main features

Key features typically include HD streaming, subtitles, ad-free playback and downloads for offline viewing, depending on the plan you choose.

Subscriptions are billed in Indian Rupees when purchased via Eros Now direct; purchases through app stores follow the store’s billing rules.

How to cancel Eros Now

Cancel via web (direct on Eros Now)

• Log in to Eros Now.
• Go to Account Settings → Subscriptions → Cancel Subscription.
• Confirm cancellation when prompted to stop future renewals.

Cancel via mobile platforms

• iOS (App Store / iTunes): Manage subscriptions via your Apple ID → Subscriptions in iTunes/App Store settings; cancel there.
• Android (Google Play): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Eros Now → Cancel.

Important cancellation notes

• Do not rely on uninstalling the app to stop billing; you must cancel through the store or Eros Now account.
• If you purchased via a carrier, contact the carrier or use the carrier’s subscription management to cancel.

What happens when you cancel

Access after cancellation

Cancellation takes effect at the end of your current billing cycle. You keep full access until that date.

After the billing period ends, your subscription ends and access to premium content is removed.

Renewal and billing

Automatic renewal stops after you cancel, but you will not be billed further once the current paid period finishes.

There is no separate cancellation fee for stopping your subscription.

Account data and settings

Your account and viewing history may remain on the service per Eros Now’s terms. Check your account settings for data or profile management options.

Refer to Eros Now’s Terms of Use for specifics about account data retention and membership cancellation clauses.

Will I get a refund?

Web (direct) subscriptions

Eros Now does not provide refunds or credits for unused days after you cancel a web subscription.

After cancellation, the subscription remains active until the end of the paid billing cycle but no refund is issued for the remaining period.

Subscriptions via App Store / Google Play / carrier

Eros Now states it does not handle refunds for purchases made through Apple, Google or carriers; refunds are subject to those platform policies.

If you need a refund for an app-store purchase, contact Apple or Google Play (or your carrier) and follow their refund procedures.

Statutory rights and exceptions

• Eros Now’s no-refund policy does not override statutory consumer rights under Indian law.
• If you believe a statutory remedy applies (for example under the Consumer Protection Act), you may still have legal options.

Eros Now plans and pricing

Pricing summary

Below are standard benchmark prices for Eros Now direct purchases in India (GST included where noted).

Promotions, coupons or third-party bundles may offer different prices.

Notes on pricing

• Prices are standard benchmarks from Eros Now’s official purchase information; GST may be included as indicated.
• Always confirm the exact price at checkout, as promotions or third-party offers can change the final amount.

Your consumer rights in India

Statutory protections

Eros Now’s policy of no refunds for partial periods does not waive your statutory consumer rights under Indian law.

Depending on the situation, consumer protection law may provide remedies such as a cooling-off or other relief.

Grievance officer and escalation

If you have an unresolved complaint, you can contact the grievance officer directly for escalation.

Grievance Officer: Grievance Officer, Eros Now - [email protected]

Legal recourse

• If Eros Now support does not resolve your complaint, you may approach district consumer disputes forums or other consumer grievance mechanisms in India.
• Keep records of payments, correspondence and screenshots to support any formal complaint.

Customer experiences

Positive feedback

Some users praise Eros Now for its large library of movies and original content, and for budget-friendly pricing on direct plans.

These positive points often include ease of streaming and a good selection of regional and Bollywood titles.

Negative feedback

Complaints reported by users include unexpected enrollments into longer plans, difficulty cancelling during trials, and slow or unhelpful customer service responses.

There are reports of billing issues where users believed they had cancelled but continued being charged; keep documentation if this occurs.

Takeaway

• Most issues stem from where the subscription was purchased (direct vs app store vs carrier) and from missed cancellation windows.
• Managing subscriptions through the original purchase channel avoids confusion.

Documentation checklist

Essential items to have before contacting support

• Account email or username used for Eros Now.
• Order ID or transaction reference (from Eros Now, Google Play or Apple receipt).
• Date of purchase and last billing date.

Helpful supporting evidence

• Payment method details (last four digits or bank statement screenshot) showing the charge.
• Screenshots of subscription page, cancellation confirmation or billing history.
• Email correspondence with Eros Now or app-store receipts from Apple/Google.

Common mistakes

Uninstalling instead of cancelling

A common error is uninstalling the app and assuming the subscription is cancelled. Uninstalling does not stop billing.

Always cancel through the original subscription channel (Eros Now account, Apple ID or Google Play).

Missing cancellation windows

For Apple subscriptions, you should cancel at least 24 hours before the period ends to prevent renewal.

Not checking the renewal date can result in an unexpected charge for the next billing cycle.

Mismatched purchase channel

If you bought via Apple, Google or a carrier, contacting Eros Now alone may not resolve refund or billing actions; you must work with the purchase platform.

Keep the correct receipts and follow the platform’s refund process when needed.

Comparative recap

Quick comparison

The table below summarizes how cancellation, refunds and timing differ by purchase channel.

Decision pointers

• If you want to stop future billing but use the paid period, cancel via the original channel and keep access until period end.
• For refund requests, contact the platform used to purchase the subscription (Apple/Google/carrier) first.

After cancelling

What to check immediately

Save any confirmation messages or screenshots when you cancel. Note the date when your access will end.

Verify your next billing statement to ensure no further charges appear after the end of the paid period.

Where to get help

Official subscription help and cancellation steps: Eros Now Help - Subscriptions.

Terms of Use and membership cancellation clauses: Eros Now Terms of Use.

Further reading and third-party guides

General cancellation walkthroughs and user experiences can be found in publicly available guides and reviews.

Examples of third-party guides: Postclic - Cancel Eros Now and user feedback listings such as JustUseApp - Eros Now comments.

Address

Grievance officer contact

Grievance Officer, Eros Now - [email protected]

Use the grievance email for escalations that are not resolved through normal support channels.

Registered office (for notices)

901-902, 9th Floor, Supreme Chambers, Veera Desai Road, Andheri West, Mumbai, Maharashtra 400053

Include the address on formal communications if you escalate a legal or consumer grievance.