Cancellation Mubi: Easy Method

What is Mubi

Overview

MUBI is a subscription streaming service that offers a curated selection of films, focusing on art-house, independent and festival titles. The catalogue rotates, typically keeping a limited number of titles available at any time.

Key features

Features commonly include daily curated picks, ad-free viewing, and mobile downloads on iOS and Android where supported. Subscriptions are month-to-month or annual with a student option available in some regions.

How to cancel Mubi

If you subscribed directly via MUBI (web or MUBI app)

• Web: Sign in at mubi.com → go to Account Settings or Subscription → click "Cancel Membership" or "End Subscription".
• MUBI app (paid directly by MUBI): Open the app → tap Profile → Account or Subscription → select "Cancel Subscription".
• For the official step-by-step help article see MUBI's cancellation guide: How to cancel MUBI subscription.

If you subscribed via a third-party platform

• Apple App Store: Cancel on your device via Settings → [Your Name] → Subscriptions → MUBI → Cancel Subscription. Apple recommends cancelling at least 24 hours before renewal to avoid charges.
• Google Play (Android): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → MUBI → Cancel Subscription.
• Other platforms (Amazon Prime Channels, Roku, smart TV stores): Cancel through the platform’s subscription management (for example Amazon account settings or Roku Manage Subscription).
• Always cancel through the platform that billed you. See the official cancellation guide: MUBI cancellation help.

What happens when you cancel

Access after cancellation

When you cancel a paid MUBI subscription billed directly by MUBI, access typically continues until the end of the current billing period.

For third-party billed subscriptions, access rules may follow the platform’s terms (Apple, Google, Amazon, etc.).

Account and data

Cancelling stops future payments but usually does not delete your MUBI account or viewing history automatically.

If you want account deletion, check account settings or contact MUBI support for account removal options.

Will I get a refund?

MUBI policy

MUBI’s Terms of Service state that payments are non‑refundable and that no refunds or credits are provided for partially used periods, except at MUBI’s sole discretion or where required by law.

See the relevant terms: MUBI Terms of Service.

Third-party platforms and exceptions

• If you subscribed through Apple or Google Play, refunds are handled by those platforms; you must request refunds via Apple/Google.
• MUBI can assist if a charge was made in error, but platform purchases generally require contacting the platform directly.
• Official MUBI help on refunds: Can I get a refund for my subscription?.

Mubi plans and pricing

Available plans

The following pricing and plans are current for India as listed in verified pricing sources and app store listings.

Notes

Prices can vary by promotion and platform. App store listings may show different local pricing or taxes applied at checkout.

Confirm current prices in the MUBI app or on your device’s app store before subscribing.

Your consumer rights in India

14-day cooling-off and refunds

Under Indian consumer protection principles for digital services, consumers commonly have a 14‑day “cool‑off” right to cancel and request a refund for online purchases, subject to exceptions.

MUBI’s non‑refund policy may not override statutory consumer rights; Indian users can assert local law when cancelling within the statutory period.

How to enforce your rights

• If MUBI refuses a refund within the statutory period, cite the applicable Indian consumer law and provide proof of purchase and cancellation.
• For purchases via Apple/Google, check the platform’s refund policies under Indian law and file a claim with the platform if needed.
• Keep documentation (receipts, emails, screenshots) to support any dispute.

Customer experiences

Positive feedback

Many users praise MUBI for its curated, high‑quality film selection and the focus on specialty cinema rather than mass-market titles.

Some users report good customer support experiences, especially around trial period communication.

Common complaints

Frequent negative issues reported by users include app performance problems (buffering, lag), catalogue or listing inconsistencies, and billing or cancellation difficulties.

Several users have reported unexpected or continued charges after attempting cancellation; keeping records helps when disputing charges.

Documentation checklist

Essentials to have ready

• Account email or username associated with MUBI.
• Payment receipt, order ID or transaction date from the billing email or bank statement.
• Screenshot of the subscription page showing plan and renewal date (if available).

For disputes or refunds

• Evidence of cancellation attempts (screenshots of cancelled subscription screens or confirmation emails).
• Correspondence with MUBI support and any platform (Apple/Google) refund application IDs.

Common mistakes

Canceling in the wrong place

A common error is cancelling via the MUBI website when the subscription was billed through Apple, Google or another platform.

Always verify which merchant appears on your bank statement or receipt before cancelling.

Timing and refunds

Another mistake is assuming cancelling mid‑period yields a refund. MUBI’s policy states no refunds for partial periods except by discretion or law.

If you need a refund, act quickly (within 14 days in India where applicable) and contact the platform if you subscribed through Apple/Google.

Comparative recap

Quick comparison headings

The table below summarises cancellation and refund handling for common billing routes.

After cancelling

What to check immediately

Confirm cancellation by checking your MUBI account subscription page and email for a cancellation confirmation.

Keep the final billing date and monitor your bank or card statement to ensure no further charges occur.

Helpful links and next steps

• MUBI cancellation help: How to cancel MUBI subscription
• MUBI refund FAQ: Can I get a refund for my subscription?
• MUBI Terms of Service: Terms of Service
• For order/refund rules (Notebook or physical orders): Can I get a refund for my order?

Address

Postal address

215 Park Avenue South, 12th Floor, Suite 12, New York, NY 10003, United States.

Contact notes

Use the in‑app support or official help pages for subscription and billing queries. For disputes, collect documentation and contact the platform (Apple/Google) if applicable.