Cancellation Mubi: Easy Method

What is Mubi

Service overview

MUBI is a curated streaming service focused on art-house, independent and classic films. It offers a rotating selection of titles with emphasis on quality curation rather than a large catalogue.

How it operates in Singapore

MUBI is available in Singapore via web, iOS (App Store/Apple TV) and Android (Google Play). Local pricing and trial offers may differ by platform.

How to cancel Mubi

Cancel via MUBI website (direct)

• Sign in to your account at MUBI.
• Go to Account → Subscription or Membership settings.
• Choose the option to cancel; your access remains until the end of the current paid billing period.
• See MUBI's terms for details: MUBI Terms of Service.

Cancel via app stores (iOS / Android)

• Apple (iOS / Apple TV): Cancel through your Apple ID → Subscriptions in device settings; MUBI cannot cancel on your behalf.
• Google Play (Android): Cancel in the Google Play Store → Payments & Subscriptions → Subscriptions.
• For step-by-step app-store guidance see MUBI help: How to cancel MUBI subscription.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription directly through MUBI, you will generally retain access until the end of the current paid billing period.

Billing and renewal

Auto-renewal is stopped on cancellation. If you subscribed through Apple or Google, billing and renewal are managed by that platform and must be cancelled there.

Data and account

Your account and viewing history typically remain unless you request deletion. Contact support if you need account removal or data questions.

Will I get a refund?

MUBI refund policy

Subscriptions are non-refundable and there are no credits for partially used periods, except at MUBI's sole discretion or where required by applicable law.

Exceptions and how to request

• If a subscription charge was made in error, MUBI may consider a refund on a case-by-case basis - contact [email protected].
• If you billed via Apple or Google, refunds must be requested through the respective platform; MUBI cannot directly process those refunds.
• See the MUBI help article on refunds: Can I get a refund?.

Mubi plans and pricing

Available App Store plans (Singapore)

Below are prices listed for the Singapore Apple App Store as provided in the verified data. Web/Android pricing may differ.

Plan table

Your consumer rights in Singapore

Cooling-off and digital subscriptions

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides a cooling-off right only for certain unsolicited direct-sales contracts.

It does not automatically grant a 14-day cancellation right for ongoing digital subscriptions such as streaming services like MUBI.

Options if you have a dispute

• If you cannot obtain a refund directly, you may escalate via consumer channels in Singapore or consider small-claims procedures if applicable.
• For billing through Apple or Google, raise refund requests with those platforms as MUBI cannot directly reverse those charges.

Customer experiences

Positive feedback

Many subscribers praise MUBI for its curated film selection and niche titles that are hard to find elsewhere.

Negative feedback

• Common complaints include perceived misleading availability when titles rotate off the service.
• Users also report technical issues (buffering, app performance) and occasional difficulties with cancellations or refunds.
• Some customers report slow or unresponsive support in refund or billing disputes.

Documentation checklist

Before you cancel

• Find the account email used to sign in to MUBI.
• Confirm which platform (web, Apple, Google) was used to subscribe.
• Note your next billing date and payment receipt if available.

If you need support or a refund request

• Save any relevant receipts or screenshots of charges.
• Prepare a clear timeline and description of the issue for support.
• Contact [email protected] for case-by-case refund consideration.

Common mistakes

Canceling in the wrong place

Example: Attempting to cancel from the MUBI website when you subscribed via Apple. That will not stop App Store billing.

Always verify the subscription source (Apple ID, Google Play, or direct MUBI) before cancelling.

Assuming an immediate refund

Example: Expecting a prorated refund after cancelling. MUBI’s standard policy is no refunds for partially used periods unless they decide otherwise.

For App Store charges, users must request refunds through Apple or Google - MUBI cannot directly issue those refunds.

Comparative recap

Summary table

After cancelling

If you cancelled directly

• Keep an eye on your account to confirm cancellation in Subscription settings.
• If you believe charges continue after cancellation, contact [email protected] promptly.

Helpful links

• MUBI Terms of Service: https://mubi.com/en/terms_of_service
• How to cancel (help article): https://intercom.help/Membershipss/en/articles/12866728-how-to-cancel-mubi-subscription-1-917-947-0119
• Refunds and billing help: https://help.mubi.com/article/1143-can-i-get-a-refund-for-my-subscription
• MUBI Singapore page: https://mubi.com/en/sg

Address

Support email

Primary support for subscription issues: [email protected].

General contact

General enquiries (Singapore / regional): [email protected].