Cancellation Mubi: Easy Method

What is MUBI

Overview

MUBI is a curated streaming service that offers a rotating selection of independent, classic and international films. It adds a new film daily while removing another, focusing on handpicked cinema for film enthusiasts.

Service in South Africa

MUBI is available in South Africa via web, mobile apps and some connected TV platforms. Subscriptions auto-renew unless cancelled through the channel used to subscribe.

How to cancel MUBI

Canceling when you subscribed on the web

• Log in at MUBI.com.
• Go to Profile → Account Settings or Membership → Subscription.
• Select Cancel Membership or End Subscription and confirm.
• Access continues until the end of the current billing cycle.
• For full instructions see MUBI help: cancel subscription.

Canceling when you subscribed via an app or third party

• iOS (App Store): Cancel through your Apple ID: Settings → Subscriptions → MUBI → Cancel. Allow at least 24 hours before renewal to avoid a charge.
• Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → MUBI → Cancel.
• Amazon / Roku / Smart TV stores: Cancel through the platform where you subscribed (for example, Manage Subscription on Roku or Amazon Prime Channels settings).

What happens when you cancel

Access after cancellation

After cancelling, you retain access to MUBI until the end of the paid billing period. Streaming does not stop immediately unless specified by the third-party platform.

Renewal and billing

Auto-renewal stops after cancellation. If you subscribed through a third party, recurring billing must be managed or cancelled with that platform to prevent future charges.

Account and data

Your account and viewing history typically remain available for future sign-in unless you request account deletion. Check your account settings or contact support for data removal requests.

Will I get a refund?

MUBI refund policy

According to MUBI's terms, subscriptions are non-refundable. There are no refunds or credits for partially used periods except at MUBI's sole discretion or as required by law.

Third-party purchases and refunds

• If you subscribed through Apple, Google Play, Amazon, Roku or another platform, refund requests must be made via that platform's refund process.
• Platform refund policies (Apple/Google/Amazon) vary and may include time limits or conditions.

Where to find the official terms

For the formal terms and exceptions see MUBI's Terms of Service: MUBI Terms of Service.

MUBI plans and pricing

Current South Africa pricing

Below are the current in‑app prices listed on the Apple App Store for South Africa. Prices can change; verify inside the app store you used to subscribe.

Pricing notes

The App Store is the most direct source for in‑app pricing in South Africa. Other sources may reference older or different prices.

Your consumer rights in South Africa

Cooling-off and return rights

Under the South African Consumer Protection Act (CPA), consumers have cooling-off rights for some direct marketing contracts, typically a minimum five business days for certain transactions.

Digital subscriptions and the CPA

Because MUBI is a digital subscription, the standard 14‑day return rule for goods may not directly apply. However, CPA principles on fairness, transparency and remedies for misrepresentations still apply.

Practical steps if you believe rights were breached

• Keep screenshots of offers, receipts and cancellation attempts.
• Raise the issue with MUBI support and the platform you used to subscribe.
• If unresolved, you can seek advice from South African consumer protection authorities or consumer assistance services.

Customer experiences

Positive feedback

Many users praise MUBI's curated selection and thoughtful film curation, appreciating the discovery of lesser-known and classic films.

Negative feedback

• There are reports of difficulty cancelling subscriptions and unexpected recurring charges after cancellation.
• Some users describe slow or unhelpful customer service responses.
• Technical issues such as buffering or poor picture quality have been reported, especially on smart TV apps.
• Titles may be unavailable in certain regions or removed unexpectedly, which can frustrate subscribers.

Documentation checklist

What to have ready before cancelling

• Login email and password for your MUBI account (if subscribed via web).
• Receipt or confirmation email showing subscription date and plan.
• Screenshots of the subscription page or billing history if available.

When contacting third parties

• Apple ID or device where the subscription is billed (iOS users).
• Google account used for Play Store purchases (Android users).
• Account details for Amazon, Roku or your smart TV platform if subscribed there.

Common mistakes

Attempting to cancel the wrong place

A frequent error is cancelling on MUBI.com when the subscription was bought via Apple, Google Play or a TV platform. Cancelling in the wrong place does not stop third-party billing.

Missing the timing window

Another common mistake is trying to cancel too close to the renewal time. For App Store subscriptions allow at least 24 hours before renewal to avoid being charged for the next period.

Assuming immediate refunds

Many expect immediate refunds after cancellation; MUBI's standard policy is no refunds for partially used periods unless required by law or granted at MUBI's discretion.

Comparative recap

Quick platform comparison

After cancelling

Immediate steps

• Confirm cancellation email or confirmation in your account or platform.
• Check your next billing date to ensure auto-renewal has stopped.

Helpful links

• How to cancel MUBI subscription (official help)
• MUBI Terms of Service

Address

Registered office for MUBI UK LIMITED

MUBI UK LIMITED, 5 New Street Square, London EC4A 3TW, United Kingdom.

Use of address

This address is the registered office for MUBI UK LIMITED and is the appropriate mailing address for formal correspondence regarding subscriptions.