What is Quibi
Overview
Quibi was a short-form streaming service launched in April 2020 that focused on mobile-first, episodic content and original programming. It offered shows and short films designed to be watched in quick sessions on smartphones.
Status
Quibi shut down its service globally on December 1, 2020, and no active subscriptions or service access exist today. Information below explains historical cancellation steps and what to do if you see unexpected charges.
How to cancel Quibi
Overview of methods
When Quibi operated, cancellations had to be made through the platform used to subscribe: Apple App Store (iOS), Google Play Store (Android), or Quibi account settings where applicable.
Step-by-step cancellation (historical)
- Via iOS: Go to Settings → tap your name / Apple ID → Subscriptions → select Quibi → Cancel Subscription. See details at Digital Trends.
- Via Android: Open Google Play Store → Menu → Subscriptions → select Quibi → Cancel Subscription. See details at Digital Trends.
- Via Quibi app/account: Open profile → My Account → Change Subscription Plan → tap "Manage Subscriptions", which directed users to the App Store or Google Play for cancellation. See TechRadar.
What happens when you cancel
Access after cancellation
Cancellation historically took effect at the end of the then-current billing period. Users retained access until that period expired.
Data and account
Account data and any profiles remained subject to Quibi's terms of use and privacy policies. With the service shut down, there is no active account access to manage or retrieve content.
Will I get a refund?
Refund policy
Quibi's Terms stated that all subscription fees were non-refundable to the fullest extent permitted by law, including after free trials or paid subscriptions. See the Quibi Terms of Use for the original wording at Quibi Terms of Use.
If you see charges after shutdown
Because Quibi ceased operations on December 1, 2020, there is no active service to refund. If you notice Quibi charges dated after November 30, 2020, you should dispute them with your bank or card issuer using their normal chargeback or dispute process.
- Chargeback windows vary by issuer (commonly 60 - 120 days); act promptly.
- Keep transaction records and card statements to support the dispute.
- For context on shutdown timing and billing, see the historical reporting linked in this guide.
Quibi plans and pricing
Historical pricing
At launch in India (April 2020), Quibi offered a 90-day free trial followed by an ad-free monthly plan priced at ₹669 per month. The service closed in December 2020, so these plans are historical.
Current note
No active Quibi plans exist today. The table below records the historical plan and pricing as reported at launch.
| Plan | Price | Period | Features |
| Ad-free Monthly Subscription | ₹669 | monthly | Ad-free access after 90-day free trial (historical) |
Your consumer rights in India
General position
Indian consumers should note Quibi operated in India briefly in 2020 and then shut down globally in December 2020. There is no active service or statutory 14-day online cancellation right that applies to a service already terminated by the provider.
Actions if billed incorrectly
- If you see unexpected Quibi billing after November 30, 2020, contact your bank or card issuer to dispute the charge.
- Gather card statements, transaction IDs, and any email receipts to support a dispute.
- For background on Quibi's India launch and pricing, see the Business Standard report at Business Standard.
Customer experiences
General sentiment
Public reviews and commentary from the Quibi period were mixed, with some users praising the idea and free trial, while others criticized the service's short lifespan and execution.
Representative reviews
- Trustpilot contains a range of reviews, from positive remarks about innovation to negative comments noting Quibi's closure; see Trustpilot.
- The abrupt shutdown prompted disappointment among subscribers who expected a continuing service after the trial period.
Documentation checklist
What to collect
- Payment receipts or card statements showing Quibi charges.
- Email confirmations or screenshots of subscription start and renewal dates.
- Device/App store purchase records (Apple or Google Play transaction IDs).
How to use documents
- Provide these to your bank/card issuer when filing a dispute or chargeback.
- Retain copies until your dispute is resolved.
Common mistakes
Assuming service still exists
Many users try to cancel or manage Quibi subscriptions today as if the service were active. Because Quibi shut down on December 1, 2020, you cannot cancel an active account - there are no active subscriptions to cancel.
Waiting too long to dispute charges
Users sometimes delay disputing unexpected charges. Banks and card issuers have time limits for chargebacks, so act quickly and provide supporting documentation.
Comparative recap
At-a-glance comparison
| Service | Content type | Period | Price (historical/typical) |
| Quibi | Short-form, mobile-first originals (episodic) | monthly | ₹669 (historical) |
| Typical long-form streaming | Long-form TV shows and films (multiple devices) | monthly | Varies by provider |
Takeaway
Quibi was unique in format but is no longer available. For ongoing streaming needs, evaluate active services that match your device and content preferences.
After cancelling
If you successfully cancelled previously
If you cancelled before the shutdown, you would have kept access until the end of the billing period and no refund would have been issued for that period.
If you find unexpected charges now
- File a dispute with your card issuer and provide transaction details and receipts.
- Reference Quibi's historical terms of use if needed: Quibi Terms of Use.
- For cancellation steps historically documented, see Digital Trends and TechRadar.
Address
Corporate address
Quibi Holdings LLC (principal place of business):
6555 West Barton Avenue, Suite 400, Los Angeles, CA 90038, United States.
Notes on contacting
Because the service has been closed since December 1, 2020, the corporate address is provided for completeness; customer support channels for active subscriptions are no longer available.