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Cancellation Quibi: Easy Method
What is Quibi
Overview
Quibi was a short-form streaming service launched in 2020 that focused on mobile-first episodes of about ten minutes or less. It highlighted orientation-switching video and celebrity-driven content designed for quick viewing sessions.
Current status
Quibi ceased operations on December 1, 2020, and no active subscriptions remain. This guide reflects that status and explains what that means for cancellations and refunds.
How to cancel Quibi
General guidance
Which method you must use depends on how you were billed - through Apple, Google, or directly via Quibi. Choose the appropriate path below.
Step-by-step cancellation steps
- App Store (iOS): Open Settings → tap your name → Subscriptions → select Quibi → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
- Google Play (Android): Open Google Play Store app → tap profile icon → Payments & Subscriptions → Subscriptions → select Quibi → Cancel subscription. Cancellation effective at end of current paid period.
- Web / billed by Quibi: Log into your Quibi account (settings or in-app “My Account”) → follow the manage subscriptions link or section and cancel there. Cancellation effective at the end of billing period.
- Important note: Because Quibi shut down in December 2020, there are no active subscriptions now; cancellation attempts today are typically moot.
What happens when you cancel
Access after cancellation
When cancellation is processed through the correct billing channel, you typically retain access until the end of the current paid billing period.
Renewal and account data
Renewal stops at the end of the current billing period after cancellation. Account data retention and deletion follow the service terms; for a defunct service, practical recovery or access may be limited.
Will I get a refund?
Official policy
Quibi's stated policy is that fees are non‑refundable to the fullest extent permitted by applicable law. There is no explicit 14‑day automatic refund right in Quibi’s terms.
Exceptions and practical options
- Refunds are generally not offered except as required by law or by the payment platform (Apple/Google) policies.
- Since Quibi shut down in December 2020, there are no ongoing billing operations; any charges after shutdown would need to be disputed with your card issuer within their dispute window.
Quibi plans and pricing
Available plans (historical)
| Plan | Price | Period | Features |
|---|---|---|---|
| Ad-free | R129.99 | Monthly | Ad-free streaming |
| Ad-supported (estimated) | R89.00 | Monthly | Some ads |
Pricing notes
The ad-free price of R129.99/month in South Africa is confirmed. The ad‑supported tier price is estimated (≈ R89/month) and was not officially published for South Africa.
Your consumer rights in South Africa
Relevant law
South African consumer protection is governed primarily by the Consumer Protection Act (CPA), which can provide certain rights such as cooling‑off in some distance sales and protections against unfair contract terms.
How this applies to Quibi
- Quibi’s terms assert non‑refundable fees and cancellation at the end of the billing period.
- Depending on how a subscription was sold, the CPA might afford remedies, but Quibi’s shutdown in 2020 means any claims would focus on historical transactions and bank/issuer dispute procedures.
Customer experiences
Positive feedback
Early reviews praised Quibi’s innovative short‑form content, mobile‑friendly portrait/landscape orientation switching, and an attractive free trial period for new users.
Negative feedback
Criticism included a small content library, no TV app, perceived high cost versus competitors, and strategic missteps that contributed to the service’s short lifespan. Reviews are now retrospective because the service shut down in 2020.
Documentation checklist
What to collect before you act
- Account email and username associated with Quibi.
- Proof of purchase or billing receipts (App Store, Google Play, or payment confirmation from Quibi).
- Bank or card statement entries showing charges you wish to dispute.
- Screenshots of subscription status in the App Store / Google Play / Quibi account page.
Optional supporting items
- Any correspondence with Quibi support or with your payment provider.
- Dates and times of attempted cancellations and screenshots showing errors (if any).
Common mistakes
Wrong cancellation channel
A frequent error is attempting to cancel inside the app when the subscription was billed through Apple or Google. Always cancel via the platform that appears on your card statement.
Assuming refunds are automatic
Another common mistake is assuming a refund will be granted simply because the service closed. Quibi’s terms state fees are non‑refundable; refunds may only be available if required by law or issued by a payment provider.
Comparative recap
At-a-glance table
| Plan | Price (ZAR) | Ads | Cancel via | Refunds |
|---|---|---|---|---|
| Ad-free | R129.99 | No | App Store / Google Play / Quibi (dependent on billing) | Generally non‑refundable |
| Ad-supported (estimated) | R89.00 | Yes | App Store / Google Play / Quibi (dependent on billing) | Generally non‑refundable |
Key takeaway
Quibi offered two main plan types historically. Cancellation path depends on your billing channel and refunds were not standard practice; the service is now defunct.
After cancelling
Follow-up actions
- Confirm cancellation inside the billing platform and keep screenshots or confirmation emails for your records.
- Monitor your bank or card statements for unexpected charges after cancellation and contact your card issuer to dispute any improper charges within their allowed window.
If you still see charges
Because Quibi shut down in 2020, unresolved post‑shutdown charges would generally be handled via your bank/card dispute process rather than by the service. Keep documentation and act promptly.
Address
Corporate address
Quibi Holdings LLC, 6555 West Barton Avenue, Suite 400, Los Angeles, CA 90038, United States.
Notes about contact
Quibi ceased operations on December 1, 2020, so direct customer support and billing operations are no longer active. For disputes, contact your payment provider or bank.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Quibi subscription billed through the App Store, open Settings, tap your name, select Subscriptions, choose Quibi, and then tap Cancel Subscription. Keep proof of cancellation.
After you cancel your Quibi subscription, you will retain access until the end of the current billing period. Ensure you cancel through the correct billing channel.
Quibi's policy states that fees are generally non-refundable. If you believe you are entitled to a refund, you may need to dispute charges with your card issuer.
If you were billed directly by Quibi, log into your account, navigate to settings or 'My Account', and follow the manage subscriptions link to cancel. Document your cancellation.
Quibi's cancellation policy states that refunds are generally not offered, except as required by law or payment platform policies. Verify your options based on your billing method.