Cancellation Stv: Easy Method

What is Stv

Overview

Stv is a subscription-based streaming service that offers TV shows, movies and exclusive on-demand content. It provides both a free-with-ads option and paid STV Player+ subscriptions with additional features.

How it is offered

Subscriptions are available directly on the Stv website and through app stores (Apple App Store and Google Play). Terms and refund rights can differ depending on where you subscribed.

How to cancel Stv

Cancel via Web (stv.tv)

• Log in to your account on stv.tv.
• Go to Manage account → Manage subscription.
• Select "STV Player free with ads" option.
• Click Cancel Subscription → Continue cancelling → Confirm and cancel.
• Cancellation takes effect at the end of your current paid period or free trial.

Cancel via App Store (Apple) and Google Play

• Apple (iPhone/iPad/Apple TV): Open Settings → tap your name → Subscriptions → STV Player+ → Cancel subscription.
• Google Play (Android): In the Android app go to Subscriptions → select STV Player+ → Tap Cancel subscription and follow the prompts.
• Or via Google web: visit play.google.com/store/account/subscriptions → Manage → Cancel subscription → select reason → Continue.

What happens when you cancel

Access after cancellation

When you cancel, your access to paid features continues until the end of the current billing period or free trial.

After that date your account will revert to the free-with-ads tier (if available) or access will be removed according to the subscription terms.

Account and data handling

Your account and watch history typically remain tied to your profile unless you delete the account separately. Saved watchlists or preferences may persist.

If you later resubscribe, previous settings and library may be available depending on the service rules.

Will I get a refund?

14-day statutory right (website subscriptions)

• If you subscribed via the Stv website you have a 14-day statutory right to cancel from contract start.
• If you have not viewed any content after a trial expiry you may be reimbursed under that right; if you viewed content, no refund is due but access continues until period end.

App Store / Google Play and mid-cycle cancellations

• Subscriptions made through the Apple App Store or Google Play are subject to those stores' rules; typically there is no prorated refund for cancelling mid-period.
• Free trials should be cancelled at least 24 hours before the trial or renewal to avoid being charged.

Stv plans and pricing

Available plans (India)

The following prices reflect in-app/App Store listings for India and may vary with taxes or regional pricing adjustments.

Pricing table

Your consumer rights in India

Statutory cancellation for web purchases

Indian consumers who subscribe directly via the website normally have a statutory right to cancel within 14 days of contract formation, subject to content use conditions.

If no content was consumed after a trial expiry, refund may be available; otherwise access continues until the period end without refund.

Platform-specific rules

• Apple App Store and Google Play purchases follow those platform policies; these often do not allow mid-cycle refunds through the app provider.
• Always check the purchase platform's refund and dispute mechanisms if you need a refund.

Customer experiences

Reported problems

Multiple user reviews report playback problems such as buffering, crashes, freezes and episode-loading failures despite adequate internet.

Users also report intrusive or repeated adverts that interrupt viewing and sometimes cause errors or app restarts.

User review sources

For a sample of user feedback, see reviews collected on Trustpilot.

Stv reviews on Trustpilot

Documentation checklist

Before contacting support

• Account email or username used for the subscription.
• Order or transaction ID and proof of payment (screenshot).
• Device type and app version where issue occurred.

For refund or dispute requests

• Dates of subscription start and cancellation attempt.
• Evidence of content viewing (if relevant) and screenshots of errors or receipts.

Common mistakes

Canceling in the wrong place

Example: attempting to cancel via the Stv website when the subscription was purchased through Apple. This will not stop App Store billing.

Always cancel through the same platform used to subscribe (Apple settings, Google Play, or stv.tv).

Timing and refund expectations

Example: expecting a prorated refund after cancelling mid-cycle. Stv policies and store rules typically do not provide mid-period refunds.

Also, failing to cancel 24 hours before a trial end can result in an unexpected charge.

Comparative recap

Quick comparison

The table below summarises cancellation steps and typical refund outcomes by platform.

Summary table

After cancelling

Confirming cancellation

Check your account subscription page or the App Store / Google Play subscriptions screen to confirm the status shows cancelled.

Keep confirmation emails or screenshots as proof of cancellation.

Further steps and feedback

If you experienced problems, you can raise issues with the relevant app store or provide feedback. User reviews are available on Trustpilot.

See user reviews on Trustpilot

Address

Formal postal address (India)

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi 110001, India.

When to use the address

Use this corporate office address for formal written requests or mailed cancellation/dispute letters if required.