Cancellation Vidio: Easy Method

What is Vidio

Service overview

Vidio is an Indonesian streaming service offering movies, TV shows and live sports, with both free and premium (Vidio Premier) content. Subscriptions are sold through Vidio's website and via app stores.

How it is commonly purchased

Users may subscribe directly on the Vidio website or buy a recurring subscription through Apple App Store (iOS) or Google Play Store (Android). Billing and cancellation paths depend on where the purchase was made.

How to cancel Vidio

Cancel via Apple App Store (iOS)

• Open your iPhone Settings → tap your name → Subscriptions → select Vidio → Cancel Subscription.
• Cancellation stops future renewals; access continues until the end of the current billing cycle.

Cancel via Google Play (Android)

• Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Vidio → Cancel subscription.
• Vidio does not provide in-app cancellation for Google Play purchases; use Google Play subscription management.

Cancel via Vidio website (web purchases)

• Sign in to your Vidio account and check the account dashboard for subscription controls.
• If the dashboard does not allow cancellation, contact Vidio support via their help pages for assistance: Vidio support - Terms & help.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased via Apple App Store or Google Play, you will typically retain access until the end of the paid billing period.

Renewal and billing

Cancellation prevents future auto‑renewals but does not prorate or refund the current period. For web purchases, termination timing may depend on Vidio support’s response if dashboard cancellation is unavailable.

Account and data

Your account and viewing history usually remain unless you request account deletion. Follow Vidio support guidance for data or account removal requests.

Will I get a refund?

General refund policy

Vidio does not offer refunds for Vidio Premier purchases as a general rule. Replacements or exceptions are only at Vidio’s discretion and, if provided, must be of equivalent duration.

For the official Vidio terms, see: Vidio Premier terms.

App Store (iOS) refunds

• There are no refunds or credits for partial subscription periods; cancellation only stops future renewals.
• Apple handles refund requests for App Store purchases; use Apple’s support channels for refund requests.

Google Play refunds

• Refund requests for Google Play purchases must be made through Google Play’s official refund process.
• Vidio does not provide a separate refund route for subscriptions purchased via Google Play.

Vidio plans and pricing

Known add-on pricing (IndiHome)

Notes on pricing

These prices are for IndiHome add‑on packages in Indonesia. No direct Vidio subscription prices in Indian rupees via Vidio apps or the App Store were found.

If you subscribed in India, check your App Store / Google Play receipt or the Vidio account dashboard for the exact price you were charged.

Your consumer rights in India

Key takeaways

Purchases of Vidio Premier generally cannot be unilaterally refunded or cancelled by the user; any replacements are subject to Vidio approval.

Platform-specific rights

• Subscriptions bought through Apple App Store or Google Play must follow those platform’s cancellation and refund procedures.
• Refunds for partial billing periods are generally not provided for these subscriptions.

How to escalate

Keep receipts and transaction IDs when you contact Vidio or the payment provider. If you cannot resolve billing disputes, you may consider escalating to your bank or payment provider.

Customer experiences

Positive feedback

• Many users praise Vidio for wide live sports coverage and generally good streaming quality when services operate normally.

Negative feedback

• Common complaints include app crashes and buffering during high‑demand events, difficulties with automatic renewals and cancellation, and limited customer‑service responsiveness.
• Some users report unskippable ads on paid tiers and limited English subtitle availability.

Documentation checklist

What to gather before contacting support

• Account email or username linked to Vidio subscription.
• Purchase receipt or transaction ID from App Store, Google Play, bank or email.
• Dates of purchase and auto‑renewal charge(s).
• Screenshots showing the subscription in your account or the charged transaction.

Platform-specific items

• For Apple purchases: App Store receipt or screenshot of subscriptions in Apple ID settings.
• For Google purchases: Google Play order confirmation email or Play Store subscription page screenshot.

Common mistakes

Typical errors

Attempting to cancel a subscription inside the Vidio app when the subscription was billed through Apple or Google will not stop platform billing.

Not checking the correct place (Apple/Google) for subscription management often leads to unexpected renewals.

How to avoid them

Always verify the origin of the charge: App Store, Google Play, or Vidio web. Use the exact platform’s subscription menu to cancel.

Save receipts and set a calendar reminder a few days before the renewal date to cancel if you intend to stop the service.

Comparative recap

Quick platform comparison

After cancelling

Verify billing

Check your payment method or bank statement to confirm that future renewals have stopped. Keep the cancellation confirmation or screenshot for records.

Contact support if needed

• If you need help or confirmation from Vidio, use the official support pages: Vidio support - Terms & help.
• For step‑by‑step cancellation summaries and community guidance, see: How to cancel Vidio (guide).

Address

Corporate address

SCTV Tower, 14th Floor, Senayan City, Jl. Asia Afrika Lot. 19, Jakarta 10270, Indonesia.

Correspondence tips

If sending written notices, include your account email, subscription details, transaction IDs and a clear request to cancel or resolve billing. Keep copies of all correspondence for records.