Cancellation Viu: Easy Method

What is Viu

Overview

Viu is a subscription-based streaming service that offers Asian dramas, movies, variety shows and music videos. The service provides both free, ad-supported viewing and a paid premium tier with additional benefits.

Key features

Viu Premium includes ad-free playback, unlimited streaming, and offline downloads of eligible titles. The catalogue emphasises Korean, regional Indian and other Asian content.

How to cancel Viu

Cancel via Android (Google Play)

• Open the Google Play Store app on the device used to subscribe.
• Tap your profile icon > Payments & subscriptions > Subscriptions.
• Find "Viu" and tap Cancel subscription, then follow on-screen prompts to confirm.

Cancel via iPhone/iPad (App Store) or web

• For iOS: Open Settings > [your name] > Subscriptions, select Viu and choose Cancel Subscription.
• For web subscriptions: Sign in to your Viu account, go to Account or Subscription settings and select Cancel. If you subscribed through a third party, cancel there.

What happens when you cancel

Access after cancellation

After cancellation you typically retain access to Viu Premium features until the current paid period expires. You will not be charged again once the cancellation takes effect.

Data and renewal

Your account and watch history usually remain intact to allow reactivation. The subscription will not auto-renew after the final paid day unless you resubscribe.

Will I get a refund?

Standard policy

Viu's general approach is not to issue refunds for partially used billing periods. Most cancellations take effect at the end of the current cycle rather than providing a pro-rata refund.

Exceptions and disputes

• Refunds may be considered for billing errors, duplicate charges, or where local consumer law requires it.
• If you believe a charge is incorrect, gather proof (receipts, transaction IDs) and contact your payment provider or the store used to subscribe.

Viu plans and pricing

Confirmed plan

The following table shows the publicly confirmed Viu subscription rate for India as available in official launch information and mainstream coverage.

Pricing note

The listed price has been the only publicly confirmed Viu India subscription rate through early 2026. No annual or tiered plans have been indicated for India beyond this flat rate.

Your consumer rights in India

Right to fair service

Under Indian consumer protection laws, you have the right to services that are as described and free from unfair trade practices. Misleading billing or undisclosed charges may be challenged.

How to escalate

• First, seek resolution through the service provider and the app store or payment platform used for purchase.
• If unresolved, you can approach consumer grievance redressal forums or file a complaint with the appropriate consumer commission in India.

Customer experiences

Typical outcomes

Many users successfully cancel via Google Play or the App Store with immediate confirmation of cancellation. Access usually remains until the paid period ends.

Common pain points

Frequent issues reported include confusion over which platform was used to subscribe and delays in support responses. Keeping receipts and subscription confirmations helps speed resolution.

Documentation checklist

What to collect before contacting support

• Order confirmation or invoice showing the Viu charge and date.
• Transaction ID or payment reference from your bank or payment app.
• Screenshots of subscription status in the Viu app or app store subscriptions page.
• Device details, account email used for Viu, and any correspondence with support.

Why this matters

Having clear documentation reduces the time needed to resolve billing disputes and proves entitlement to refunds or corrections if applicable.

Common mistakes

Cancelling the wrong place

Users often uninstall the Viu app but forget to cancel the subscription in the App Store or Google Play. The subscription continues to bill until explicitly cancelled in the store it was purchased from.

Overlooking family or secondary accounts

Multiple accounts, family sharing or alternate email addresses can cause a subscription to remain active. Verify the exact account used to subscribe before cancelling.

Comparative recap

Quick comparison

The table below contrasts a paid Viu Premium subscription with having no subscription to clarify key differences at a glance.

How to use this

Use this recap to confirm whether you need to cancel based on factors like downloads, ad experience, and cost.

After cancelling

Immediate steps

• Keep confirmation screenshots or emails showing cancellation and the end date of access.
• Check your bank or payment statements for final charges and note the date your access ends.

If you still see charges

If billing continues after the paid period, contact the payment platform used for the subscription (Google Play, App Store or your bank) and provide the documentation checklist items.

Address

Registered headquarters

Viu International Ltd (primary registered HQ): 6/F, Goldin Financial Group Centre, 17 Kai Cheung Road, Kowloon Bay, Hong Kong, China.

Notes about contacting

For subscription or billing disputes, begin by using the account/subscription management screen in the Viu app or the store where you purchased the subscription. Retain transaction evidence for escalation if needed.