Cancellation Lickd: Easy Method

What is Lickd

Lickd is a music licensing subscription for creators

Lickd is not a typical music streaming app for casual listening. It is a subscription service for creators who want to license commercial music for videos and social content, with paid plans tied to track credits and channel size. The company operates from the United Kingdom, and its terms say the contract is governed by the laws of England and Wales, which matters if a dispute goes beyond a normal refund request "the laws of England and Wales govern the contract" (lickd.co).

If you signed up in Malaysia, the main thing you bought is access to licensed tracks plus Premium Track Credits, not unlimited consumer streaming. Lickd also offers a 14-day free trial for the Creator plan, and that trial can turn into a paid subscription if you do not cancel in time "Lickd offers a 14-day free trial period" (lickd.co). That trial-to-paid setup is where many people get caught out.

What users are actually paying for

The paid value in Lickd comes from subscription credits and licensing access. The published tier structure includes Starter with 1 Premium Track Credit per month, Plus with 2 credits per month, and Pro with 4 credits per month. Lickd also says track pricing depends on your YouTube channel's average video views, so two creators may not see the same effective cost.

For smaller channels in the 0 to 50k average views range, the available research shows an example where a mainstream track costs $32.00 (RM151.04) without a subscription, $19.20 (RM90.62) on Starter, and $8.00 (RM37.76) on Pro. That means the service is really a licensing tool with a subscription discount model, not a flat all-you-can-use catalogue.

How the service behaves for users in Malaysia

Many Malaysian users feel annoyed when cancellation steps are not obvious or when they worry credits will disappear before they can use them. That concern is valid here because Lickd says unused credits expire at the end of the billing period once you cancel "unused credits will expire at the end of your billing period" (lickd.co). So timing your cancellation matters lah.

There is no Malaysia-specific public pricing page in ringgit for all plans, and no local phone support was published in the verified material. Support is handled mainly online through the help centre and by email at [email protected]. Public data also did not show live chat or a Malaysia office, so for most users here, the account page and email trail are the practical channels.

How to cancel Lickd without getting billed again

Checks to do before you press cancel

If you are frustrated because the steps feel blur or you are scared of being charged again, do these checks before touching the cancellation button. Open your Lickd account and note your renewal date, current plan name, and whether you still have unused Premium Track Credits. Lickd says access continues until the end of the billing period after cancellation, but unused credits expire at that same point "You will continue to have access through to the end of your billing period" (lickd.co).

Take screenshots of the plan page, billing page, and any remaining credits. Save copies of invoices, especially if you may ask for a refund under the money-back guarantee for Starter, Pro, or Plus plans. If you are still inside the first billing period and have not used any Premium Track Credits, that evidence can make your refund request much easier.

Exact web cancellation path from your account

The standard method is through the Lickd website. Log in to your account, go to Plans & Billing, then click Cancel Subscription. That is the path stated by Lickd in its subscription guidance "log in to your Lickd account, navigate to the 'Plans & Billing' section, and click on the 'Cancel Subscription' button" (lickd.co).

Once you submit the cancellation, keep a screenshot of the final confirmation page. Do not assume closing the tab means it worked. Some users have reported difficulty with the website interface, so if the button does not respond, reload once, try another browser, and capture the failed screen with date and time.

If you want the official help article open while doing it, use Lickd cancellation help. This is useful if the layout changes and you want the latest platform wording beside you while cancelling.

Email support and written proof if the account page fails

Lickd does not publish a customer service phone number in the verified sources, and there is no live chat listed. The practical backup channel is email: [email protected]. If the web cancellation fails, send an email from the address linked to your Lickd account and include your account email, plan name, last charge date, amount paid, and a clear line saying you want the subscription cancelled before the next renewal.

A short subject line works best, such as Cancel subscription before renewal. Attach screenshots from the Plans & Billing page and any error message. If you are also asking for a refund, say whether you used any Premium Track Credits because that is a key condition in Lickd's money-back policy.

Registered mail is possible, but it is a backup route

No Malaysia cancellation address was found in the verified public material, and Lickd appears to operate from the UK. Because of that, registered mail is not the main route for most users here. Still, some people prefer a paper trail when email goes unanswered, especially for a billing dispute.

If you use a formal written notice, send it only after you have already tried the account page and email. A digital registered-letter service such as Postclic can also create timestamped proof of sending, receipt and opening, which is handy if you need evidence later. Since no public Malaysia cancellation address was confirmed, this route is mainly for record-keeping rather than speed.

About App Store and Google Play cancellations

The research material includes App Store and Google Play cancellation paths, but the same dataset also says Lickd subscriptions are not currently available through App Store or Google Play. For that reason, most Malaysian users should assume their subscription is direct through the Lickd website unless their receipt clearly shows Apple or Google as the billing merchant.

If your receipt really does come from Apple, open App Store, tap your profile icon, choose Subscriptions, find Lickd, then tap Cancel Subscription. If your receipt comes from Google, open Google Play Store, open the menu, choose Subscriptions, find Lickd, then tap Cancel Subscription. If your card statement shows Lickd directly, these store methods will not stop the charge, can or not.

What changes after you cancel and when access ends

Your access usually stays active until the billing period ends

A common worry is losing access too early right after cancelling. Lickd says you keep access until the end of the current billing period after cancellation "You will continue to have access to your subscription through to the end of your billing period" (lickd.co). So if your renewal date is the 28th and you cancel on the 10th, access should remain until the 28th.

The part that catches people is credits. Lickd says any unused credits expire at the end of the billing period once the subscription is cancelled. If you still have credits and you plan to use them, sort that out before the final day.

If you do nothing, the plan renews automatically

Lickd subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date "auto-renew at the end of each billing period unless cancelled before the renewal date" (lickd.co). There is no minimum commitment period, so you are not locked into a long contract, but you still need to act before renewal if you do not want the next charge.

That matters even more during the free trial. The Creator plan has a 14-day free trial, and after that it moves into a paid plan unless you cancel in time. Put the trial end date into your calendar the same day you sign up.

Data, licences, and what to save before the last day

The verified material does not spell out a full data deletion timeline, but it does clearly say unused credits expire at the end of the billing period after cancellation. Before that date, save your invoices, licence records, track usage details, and screenshots of any active claims or cleared videos. This is especially useful if you ever need to prove a track was licensed while your subscription was active.

If you have an unresolved sync problem with your YouTube channel, do not wait until the final day. Raise it with support before access ends so you still have an active account while the issue is being checked. That can save a lot of headache later.

Lickd refund rules and the realistic chances of getting money back

The official money-back policy is narrow but clear

Many users feel upset after cancelling because they expect a pro-rated refund for unused time. Lickd's verified refund rule is narrower than that. It offers a money-back guarantee for Starter, Pro, or Plus plans only if you cancel within the first billing period and have not used any Premium Track Credits "eligible for a full refund" (help.lickd.co).

If you meet those conditions, Lickd says refunds are processed within 3 to 5 working days "Refunds are processed within 3-5 working days" (help.lickd.co). The wording does not promise partial refunds after that point, so the practical reading is this: if you already used credits or you are beyond the first billing period, your refund chances drop sharply.

How to ask for a refund the smart way

The best channel is email to [email protected] with your billing evidence attached. Include the account email, transaction date, amount charged, last four digits of the card if relevant, and a direct sentence saying you are requesting a refund under the money-back guarantee because you are within the first billing period and have used zero Premium Track Credits.

If your issue is a billing error rather than a simple cancellation, Lickd specifically says to contact support with your account details and billing information "contact Lickd support at [email protected] with your account details and billing information" (help.lickd.co). Put screenshots of your credits page in the email so there is no argument over usage.

Malaysia rights, chargebacks, and when to escalate

For users in Malaysia, the Consumer Protection Act 1999 can help where a business tries to block withdrawal from future services with a blanket no-refund position. Section 17 is commonly cited for the principle that a seller cannot rely on a no-refund clause to stop a consumer from withdrawing from future services. In plain terms, if you paid for future service not yet used, you may have grounds to challenge an unfair refusal.

If Lickd ignores you or charges again after cancellation, you can dispute the recurring card transaction with your bank as a chargeback. In Malaysia, banks usually work within about 60 to 120 days from the transaction date or from when the issue was discovered, under Bank Negara Malaysia complaint-handling rules and the Financial Services Act 2013 or Islamic Financial Services Act 2013 framework. Use chargeback as the last step after you have your screenshots, cancellation email, and statement showing the charge.

Lickd terms that matter before the next renewal hits

The contract terms that affect billing and cancellation

Lickd's published terms contain five points that directly affect cancellation. The subscription auto-renews each billing period, there is no minimum commitment duration, the Creator plan includes a 14-day free trial, unused credits expire at the end of the billing period after cancellation, and the contract is governed by the laws of England and Wales "subscriptions auto-renew", "no minimum commitment duration", and "unused credits will expire" (lickd.co).

For consumers in Malaysia, the practical lesson is simple. No minimum term is good because you can leave at any time, but auto-renewal means silence equals another charge. The moment you decide to stop, cancel before the renewal date instead of waiting for the final day.

Free trial conversion and dispute position

The free trial is 14 days for the Creator plan, and Lickd states you can withdraw within that period without giving a reason "right to withdraw from the contract within the 14-day trial period" (lickd.co). If you forget and the trial flips into paid status, your easiest fix is immediate cancellation plus a refund request if you are still within the first billing period and have not used any credits.

The terms also say disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. For a Malaysian user with a small billing dispute, that is not a practical path. Realistically, your escalation ladder is support email, your card issuer, KPDN, and TTPM if the amount and facts fit a consumer claim.

Lickd plans and pricing for Malaysian users

Published subscription plans and converted prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official Lickd site for the exact local amount charged to your account.

How the tiers compare in real use

The verified plan structure shows Starter with 1 Premium Track Credit per month, Plus with 2, and Pro with 4. Only Starter Annual has a confirmed published annual price in the verified data: $119.88 (RM566). Based on that, Starter is the least expensive confirmed subscription option in the material provided.

For creators with low average views, the example track cost falls from $32.00 (RM151.04) without a subscription to $19.20 (RM90.62) on Starter and $8.00 (RM37.76) on Pro. If you barely use mainstream tracks, the subscription may not be worth it. If you license tracks regularly, the credit-based discount can make more sense.

Billing notes that affect cancellation value

No cancellation fee or early termination fee was found in the terms data. That is a plus because you can leave without a separate exit charge. The bigger cost risk is auto-renewal and the expiry of unused credits, not a penalty fee.

Lickd also uses channel metrics such as average video views to influence pricing. That means the same plan type can feel more or less expensive depending on your channel profile. If your channel output dropped and you are using fewer tracks, review whether the subscription still pays for itself.

Your rights in Malaysia if Lickd will not cancel or refund properly

The main laws and how they apply here

In Malaysia, subscription and service disputes are mainly dealt with under the Consumer Protection Act 1999. For Lickd users, the most useful local point is that consumers can challenge unfair no-refund positions for future services under Section 17 principles on future services contracts. If you paid ahead for service not yet used, that argument matters more than the fact that Lickd's contract points to England and Wales.

The direct sales cooling-off rule in Malaysia is 10 working days, but it applies to specific direct sales contracts such as door-to-door and certain mail-order arrangements with written contract requirements. A normal online subscription like Lickd may not automatically fall into that category. So for Lickd, the stronger practical protection is the platform's own 14-day free trial cancellation window plus the CPA unfair practice framework.

Where to complain in Malaysia

If support does not respond or you are charged after cancelling, start with a written complaint to Lickd and give them a short deadline such as 7 calendar days. Attach screenshots of the cancellation page, your email request, and the bank charge. If there is still no fix, you can complain to KPDN and consider filing at the Tribunal for Consumer Claims Malaysia, known as TTPM.

KPDN is the Ministry of Domestic Trade and Cost of Living, and it handles consumer complaints and enforcement matters in Malaysia. TTPM is the easier low-cost route for many consumer claims compared with going to court. FOMCA can also help with consumer guidance, but KPDN and TTPM are the names to know for actual escalation.

Useful contacts for escalation

For a Lickd billing dispute in Malaysia, keep these bodies in mind. KPDN handles consumer complaints, while TTPM handles formal consumer claims. When filing, prepare your subscription confirmation, invoice, cancellation proof, refund request email, and card statement showing the charge.

• KPDN official website
• Tribunal for Consumer Claims Malaysia

What customers say about cancellation, credits, and support delays

Overall verdict from the limited review sample

Based on the review set provided, the cancellation and support experience trends negative: 0 positive and 2 negative reviews out of 2 unique reviews. That is a very small sample, so it does not prove every case is bad, but it does point to recurring friction around charges, expiring credits, and slow support on technical issues.

My read for Malaysian users is this: cancelling itself should be straightforward on paper through Plans & Billing, but the hassle often starts when credits are involved or when support has to intervene. That matches the local issue data showing reported difficulty with the website cancellation flow and confusion over refund rules tied to Premium Track Credit usage.

Recurring themes in complaints

Sources summary and direct testimonials

• "Tired of paying a monthly subscription then making edit decisions to find the credits have expired. Desperately unhelpful to then find the £49 unlimited option has been withdrawn. They didn't respond when I pointed out their credit expiration warning email has a bug in the code and doesn't properly say how many days the credits have left. I have given the companies hundreds of pounds [about RM576 and above] for mostly nothing. They're not a bit interested when you contact them, just encouraging me to buy more credits." (TrustPilot)
• "I've been a Lickd subscriber for several months and the concept is genuinely great. However, I'm currently unable to publish a video because my YouTube channel won't sync to the Videos & Claims section, meaning I can't clear copyright claims on tracks I've already paid to license. The issue is a duplicate channel created when I switched from a personal to a brand account - something Lickd's own support acknowledged as a known problem. Despite multiple emails, the issue remains unresolved days later. What's particularly frustrating is that Lickd respond to licensing claim queries within the hour, but a technical issue blocking me from publishing gets slow, generic troubleshooting steps that don't fix anything." (TrustPilot)

Only negative reviews were supplied in the research, so that should be stated plainly. The positive side is that the service concept itself is useful for creators who need legal music licensing, and the cancellation rules are at least published clearly in Lickd's help material.

The documents to keep before and after you cancel

What to save before cancellation

Before cancelling, save three things at minimum: a screenshot of Plans & Billing, your renewal date, and your remaining Premium Track Credits. These records matter because Lickd lets access continue to the end of the billing period, but unused credits expire at that point. If you later argue that you were still within the first billing period for a refund, those screenshots help.

Also download or save any invoices and payment confirmations. If your creator workflow depends on licensed tracks already used in videos, keep the licence records and any claim-clearance confirmations together in one folder.

What to attach for refund or complaint cases

For a refund request, attach the transaction ID, charge date, amount, plan name, and proof that no Premium Track Credits were used. A screenshot showing zero credit usage is especially useful because Lickd's money-back guarantee depends on that condition. If the problem is a wrong charge, include the statement line from your bank card.

After cancellation, save the confirmation email or final confirmation screen immediately. Then check your next bank statement after the expected billing date. If a charge still appears, your evidence pack is already ready for support, your bank, KPDN, or TTPM.

Common Lickd cancellation mistakes that cost users money

Cancelling too late in the billing cycle

The most common mistake is waiting until the renewal date itself and assuming there is a grace period. Lickd says auto-renewal happens at the end of each billing period unless you cancel before the renewal date. In practice, cancel a few days earlier so a card pre-authorisation or timezone issue does not catch you out.

A realistic example is a user on a plan renewing on the 15th who tries to cancel late on the 15th after work. If the billing has already run, the next cycle may already be charged. Put a reminder 3 days before renewal, not on renewal day.

Using credits, then expecting a full refund

Another costly mistake is using even one Premium Track Credit during the first billing period and then asking for a full refund. Lickd's refund policy for Starter, Plus, and Pro requires cancellation within the first billing period and zero used Premium Track Credits. Once credits are used, the published refund path becomes much weaker.

This is where many readers get frustrated because they think cancelling early should be enough. With Lickd, timing alone is not enough. Credit usage is the trigger point, so decide quickly whether you are testing the service or committing to it.

Relying on the wrong channel

Some people look for App Store or Google Play cancellation because that is common with subscriptions. The available research says Lickd subscriptions do not currently appear to be sold through those stores, even though generic store cancellation steps exist in the source pack. If your receipt is direct from Lickd, only the web account or support email is likely to work.

The fix is simple. Check the merchant on your invoice or card statement. Apple means cancel in Apple, Google means cancel in Google, and Lickd means cancel on the Lickd site.

Failing to keep proof when the interface is messy

Users have reported website cancellation difficulty, so never leave without proof. If the page hangs or the button does not seem to complete, take screenshots and send a same-day email to [email protected] summarising the issue. This creates a timestamped record before renewal.

A real-world scenario is clicking cancel, seeing no clear confirmation, then discovering a new charge the next week. Without screenshots, the case becomes your word against the billing log. With screenshots and an email, you have a much stronger dispute file.

Ignoring unresolved sync or claims issues before the account ends

The review sample shows a user blocked by a YouTube sync problem that stopped claim clearance on licensed tracks. If you have any open technical issue tied to your licensed content, do not cancel and disappear without logging the case properly. Raise the support ticket while the account is still active and keep every reply.

This does not mean you cannot cancel. It means you should separate billing cancellation from technical evidence gathering so your publishing rights are easier to defend later.

A side by side look at Lickd cancellation methods

Methods, timing, fee, and effort

What this comparison means in practice

The web account method is the fastest route when the interface works normally. Email support is the best backup when you need a human trail, and registered mail is mainly for evidence if the dispute becomes serious. App Store and Google Play only make sense if your receipt shows those merchants.

No cancellation fee or early termination fee was found, so your real decision is about proof and timing, not penalty cost. If you are close to renewal and worried about a repeat charge, use the web route and email on the same day.

What to do after cancelling so the charge does not come back

The checks to do right away

Right after cancelling, save the confirmation screen and look for a confirmation email. Then add one calendar reminder for the final access date and another 2 days after the expected renewal date so you remember to inspect your bank statement. This takes 2 minutes and can save a messy dispute later.

If you cancelled during the free trial, mark the 14th day as well. Trial-to-paid conversions are one of the easiest ways to forget a subscription and end up charged.

Watch your bank statement and use chargeback if needed

Monitor the card or payment method for at least one full billing cycle after cancellation. If a charge appears after you have proof of cancellation, contact Lickd once more with the evidence and ask for reversal. If there is no prompt fix, ask your bank to dispute the recurring or unauthorised transaction as a chargeback.

In Malaysia, chargeback timeframes are usually around 60 to 120 days from the transaction date or from when you discovered the problem, depending on the bank and card network. This sits within Bank Negara Malaysia's consumer protection framework, so do not sit on it too long if the money is already gone.

Alternatives if you still need licensed music

If you are leaving because the credits model no longer suits your workflow, there are workable alternatives. Artlist offers a broad royalty-free library with a universal licence from $9.99 per month (annual subscription) which is about RM47.15. Epidemic Sound offers music and sound effects, also from $9.99 per month (annual subscription), about RM47.15.

Shutterstock Music is another option if you want more flexible licensing choices rather than a strict credit pattern. Its pricing is sold through subscription and per-track options, so it can suit occasional users better than creators who need constant monthly credits.

Useful links

• Lickd subscription plans
• Lickd Creator plan and trial details
• Lickd cancellation help article
• Lickd money-back guarantee
• Lickd refund help
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Where to send a cancellation notice if you want a physical route

No public Malaysia cancellation address was confirmed

No physical cancellation address for Lickd in Malaysia was found in the verified public sources. The practical process is online through your account or by email to [email protected]. For most users, that is enough if you keep screenshots and send the request before the next billing date.

The company is described in the research as operating from the UK, with no Malaysia office publicly identified for cancellations. So if you were hoping for a local branch counter or hotline, that option does not appear to exist in the verified material.

Best way to handle address uncertainty

If you still want written notice, send your cancellation through the account page and email on the same day, then keep those records. That gives you usable evidence without waiting on international post. For a Malaysian consumer dispute, KPDN, TTPM, and your bank will usually care more about clear proof of notice and billing records than about a paper letter alone.

In short, Lickd is an online-first cancellation case. Use Plans & Billing, keep proof, watch the next statement, and move fast on refunds if you are still within the first billing period and have used zero Premium Track Credits.