Cancellation Loopmasters: Easy Method

What is Loopmasters

Loopmasters and Loopcloud in practical terms

Loopmasters is known for sample packs, loops, and royalty-free sounds used by music producers. The subscription product most people need to cancel is Loopcloud, which gives access to a library of sounds plus software tools and points for downloads. The service is run from the UK, and the postal contact listed for formal correspondence is in Brighton.

If you are in Malaysia, the frustration usually starts when the billing channel is not obvious. Some people signed up on the web, while others started through iPhone or Android. That matters because the cancellation path is different for each route, and using the wrong route is one of the fastest ways to get charged again.

What users are actually paying for

Loopcloud is not just a simple streaming pass. Subscribers pay for access to sounds, a points allocation, and extra production features such as plugin tools and subscriber-only functions described on the pricing help page "How much does it cost to use Loopcloud" (help.loopmasters.com).

The current plan structure in the verified data includes Artist, Studio, and Professional tiers. Monthly examples include Artist at $7.99 (RM38) and Professional at $21.99 (RM104), while annual examples include Artist at $79.99 (RM378) and Studio at $119.99 (RM566). If you are barely using the points each month, cancelling can be the most senang option compared with carrying a plan you no longer touch.

How the service behaves in Malaysia

Loopmasters does not show a Malaysia-specific office, phone line, or local support hours in the verified support data. Support is mainly through the help centre and email at [email protected], with no live chat and no published phone number (help.loopmasters.com).

Prices are published in US dollars, not MYR, so Malaysians should expect currency conversion by the card issuer or payment platform. There is also a 14-day trial note with a temporary £1 or $1 or €1 verification charge that is cancelled after the subscription starts "Why am I charged £1/$1/€1 when I start my free Loopcloud trial?" (help.loopmasters.com). If you saw a small test charge, that part alone is not usually the final subscription fee.

How to cancel Loopmasters without getting billed again

Checks to do before you touch the cancel button

Many Loopmasters users feel annoyed because the steps are not crystal clear, and some worry they will lose access too early. Before cancelling, open your account and note your next billing date, your current plan name, and the channel you used to subscribe. Take screenshots of the Current Plan page and your latest payment receipt.

If you have saved sounds, downloads, or project-related files you still need, back them up before cancelling. The Terms of Service do not clearly explain data retention after cancellation (loopmasters.com), so do not assume your content or account state will stay unchanged forever.

• Screenshot the Current Plan section
• Save your latest billing email or App Store or Google Play receipt
• Check whether you subscribed on the web, iPhone, or Android
• Set a calendar reminder 3 days before renewal

Cancel on the web account

If you subscribed directly with Loopmasters, the cleanest path is through your account dashboard. Log in, go to the Current Plan section, and click Cancel Subscription in the bottom-right corner. You will be asked to give a cancellation reason before the process completes "How do I cancel my Loopcloud subscription?" (help.loopmasters.com).

After you submit the request, save the confirmation screen immediately. Because negative user reports mention confusion about whether cancellation really went through, do not close the page until you have a screenshot showing the plan status after cancellation. You can also keep the help centre page open here: Loopmasters Help Centre.

Cancel through App Store or Google Play

If the charge came through Apple, cancellation inside Loopmasters is not enough. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, find Loopcloud, then tap Cancel Subscription. This route is listed by Loopmasters as the iOS method (loopmasters.com help article).

On Android, open Google Play Store, tap the menu icon, tap Subscriptions, choose Loopcloud, then tap Cancel Subscription. This matters because many recurring charge disputes happen when the subscriber cancels in the app or by email, but the billing is still controlled by Apple or Google.

Email support and postal option

Loopmasters does not publish a support phone number and has no live chat in the verified support data. If the cancel link fails, email [email protected] with your account email, plan name, billing date, and a clear line such as "Please confirm cancellation of my Loopcloud subscription before the next billing date." Attach screenshots of the Current Plan page and your latest charge.

You can also send a postal request to the UK address if you want an extra paper trail. For Malaysians who prefer proof of delivery without queuing at the counter, a certified digital letter service such as Postclic can also create timestamped evidence of sending and receipt. Postal mail is slower, so treat it as a backup channel, not a last-minute fix one day before billing.

After cancellation, what changes and what stays

Access to the plan after you cancel

The verified cancellation guide explains how to stop the subscription, but it does not publish a detailed line saying access ends immediately or at period end. In practice, you should expect access to continue until the end of the paid billing cycle unless the account page says otherwise. Check the post-cancellation screen carefully for the exact end date.

If you cancelled near renewal day and still see one more charge attempt, do not panic straight away. One company reply in user feedback said some charges happened when users cancelled just after the renewal date, and support offered a refund in that situation (TrustPilot). That is why screenshots with date and time are very useful.

If you do nothing, the subscription keeps billing

The Terms of Service do not clearly spell out an auto-renewal clause, but subscriptions like Loopcloud are billed on a recurring basis until cancelled through the correct channel. If you leave the plan active, monthly or annual billing can continue according to the plan you selected.

No minimum commitment period is clearly specified in the Terms of Service (loopmasters.com). That is good news for cancellation flexibility, but it does not remove the need to cancel before the next billing event if you want to avoid another charge.

Your files, account data, and downloads

Loopmasters does not clearly state data retention after cancellation in the Terms of Service. Because of that, save downloaded content, invoices, and account screenshots before the final access date. If there are sounds or receipts you may need for future proof, export or archive them now.

For Malaysia users handling disputes, the best record set is simple: invoice, card statement, cancellation screenshot, and any email reply from support. If a refund issue later goes to KPDN or TTPM, these records help more than memory, lah.

Refunds, cooling-off, and trial charges for Loopcloud users

Loopmasters refund policy in plain language

Loopmasters says refunds are available within 60 days from purchase if the product has not been downloaded or accessed "Refunds" (help.loopmasters.com). For digital content, the key condition is that the zip file was not downloaded. Once content has been accessed or downloaded, refunds are generally not offered.

For billing error cases, Loopmasters says refunds may be considered if your bank or PayPal account was illegally charged or if you provide a reasonable explanation (help.loopmasters.com). That means a mistaken recurring charge has a better chance than a simple change of mind after heavy use.

Cooling-off and withdrawal rights that may help

Loopmasters states a 14-day withdrawal right unless the digital content has been downloaded or accessed "Right of withdrawal" (help.loopmasters.com). That is the company rule for eligible purchases. If you already downloaded or accessed digital content, that right can disappear very quickly.

In Malaysia, the Consumer Protection Act 1999 gives stronger cooling-off protection mainly for certain direct sales contracts, with 10 working days where the legal conditions are met. A normal online Loopcloud signup will not automatically fall into every direct sales category, so for most Malaysia users the practical route is still the company refund policy plus your payment provider dispute process.

How to ask for a refund step by step

Send the refund request to [email protected] as soon as possible. Put the date of charge, amount, payment channel, and reason in the first message. A short message works best, such as saying the charge was unauthorised, duplicated, or made after cancellation, and attach the supporting screenshots.

• Use the subject line "Refund request for Loopcloud charge"
• State the exact amount, such as $7.99 (RM38) or $21.99 (RM104)
• Attach proof of cancellation or proof that content was not downloaded
• Ask for written confirmation of the refund decision

Trial verification charge, chargeback, and payment channel disputes

If you started the 14-day trial and saw £1 or $1 or €1, Loopmasters says this is a payment method verification charge that is cancelled after the subscription starts (help.loopmasters.com). If the amount remains posted and not reversed after a reasonable period on your statement, email support with the transaction reference.

If support ignores you and the charge looks unauthorised or recurring after cancellation, Malaysia cardholders can dispute it with the issuing bank as a chargeback. Banks usually work within card-network deadlines of about 60 to 120 days from the transaction date or from when you discovered the problem, under the wider complaint-handling framework tied to Bank Negara Malaysia, the Financial Services Act 2013, and the Islamic Financial Services Act 2013.

Loopmasters terms that matter before you subscribe or cancel

Trial conversion, commitment length, and legal setting

The Terms of Service do not clearly state a minimum commitment duration (loopmasters.com). That usually means you are not locked into a fixed long contract, but billing still continues until you cancel through the correct route.

The free trial has one very specific condition: a £1 or $1 or €1 verification charge is applied at the start and then cancelled after the subscription starts (help.loopmasters.com). If you forget to cancel before the trial rolls into paid service, the next recurring charge can land according to the selected plan.

Auto-renewal wording and data retention gaps

The Terms of Service do not expressly set out an auto-renewal clause in the verified data, but the service clearly operates as a subscription. Treat every active plan as ongoing until you see a confirmed cancellation in your account, App Store, or Google Play.

Another weak spot is data retention after cancellation. The Terms do not clearly explain what account data stays, what is deleted, or how long anything is stored (loopmasters.com). Because that point is not clarified, export what you need before your paid period ends.

Loopmasters plans and pricing for Malaysia users

Current subscription price table

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Check the official Loopmasters pricing page for the exact current local card charge.

Which plan costs the most and where annual billing helps

From the verified pricing data, Professional monthly at $21.99 (RM104) is the most expensive listed option, while Artist monthly at $7.99 (RM38) is the cheapest listed option. For annual billing, Artist at $79.99 (RM378) and Studio at $119.99 (RM566) reduce the average monthly cost compared with paying month by month.

The raw pricing material published in the help page also shows other higher plan figures in USD, which suggests pricing may change over time. That is one more reason to save your invoice before cancelling, because your own bill amount is the figure that matters in any refund or dispute.

Malaysia consumer rights if the cancellation goes wrong

Which laws and agencies matter here

For Malaysia users, the main law is the Consumer Protection Act 1999. It does not create a universal cooling-off period for every online subscription, but it does protect consumers against unfair practices and gives you a route to complain when you are charged wrongly or misled.

If your issue is a billing problem with Loopmasters, two local routes matter most: KPDN and the Tribunal for Consumer Claims Malaysia, also called TTPM. KPDN handles consumer affairs oversight, while TTPM is useful when you want a formal claim over money and the company is not cooperating.

Cooling-off rights and how they fit Loopmasters

Malaysia has a 10 working day cooling-off period mainly for certain direct sales contracts where the contract is in writing, signed, and states the cooling-off right. A standard online Loopcloud subscription may not satisfy those direct sales conditions, so do not assume the 10-day rule automatically applies.

That said, Loopmasters itself states a 14-day withdrawal right unless digital content has been downloaded or accessed (help.loopmasters.com). For many users, that company rule is more directly useful than arguing the Malaysia direct sales cooling-off framework.

How to escalate a complaint from Malaysia

If support does not solve the issue, prepare a simple file with your subscription email, invoices, bank statement entries, and cancellation screenshots. Send one final written request to Loopmasters and give a short deadline such as 7 calendar days for a response. After that, you can file a complaint with KPDN and consider a TTPM claim if money is still outstanding.

Use plain facts, not long stories. Write the date you cancelled, the date you were charged, the amount such as $7.99 (RM38), and what remedy you want. That direct style works better with both companies and authorities, can or not, because it makes the timeline obvious.

Useful Malaysia contacts

For local help, start with KPDN and TTPM. Search their official complaint channels and keep your supporting file ready before submitting. If your bank card was charged without proper authorisation, contact the issuing bank on the same day and ask to dispute an unauthorised or recurring card transaction.

• KPDN official website
• TTPM official website

What customers say about cancellation and billing

Overall verdict from available reviews

The review sample provided here is clearly negative: 0 positive and 5 negative entries. The repeated complaints are cancellation confusion, recurring charges after cancellation, and weak reassurance during support exchanges. Based on that pattern, cancellation appears possible, but not always reassuring for users who want immediate confidence that billing has stopped.

To stay balanced, the verified company help articles do provide clear click paths for web, App Store, and Google Play. So the process exists on paper. The problem shown in reviews is trust after the click, especially when the user does not save proof.

Recurring themes table

Sources summary table and user quotes

• "This app is very confusing, especially when managing your subscription. Even after cancelling or blocking it, they still seemed to try taking money from the card." (TrustPilot)
• "I cancelled my subscription months ago, yet they still charged £10 [about RM58]. I had to block my card to stop further charges." (TrustPilot)
• "The subscription system is very confusing and it is very hard to understand whether your subscription has actually been cancelled." (TrustPilot)
• "Please contact us at [email protected] and we will be happy to help resolve any issue you may still be experiencing." (TrustPilot)
• "It sounds like you may have cancelled just after the renewal date, which is why our system still tried to charge you. Please contact us and we will be happy to refund you." (TrustPilot)

Documents to gather before and after you cancel

Your basic evidence pack

If cancellation steps feel unclear, paperwork is what saves you later. Before cancelling, capture the Current Plan page, the account email address, the payment method, and the next billing date. Also save any download history or invoices you may need for refund eligibility.

For users in Malaysia, the most useful bundle is small and practical. You do not need ten files. You need the right four or five files that prove account ownership, billing date, and the cancellation timestamp.

• Screenshot of Current Plan
• Latest receipt or invoice
• Bank or card statement line
• Email sent to support
• Confirmation screen after cancellation

Extra documents for refund or complaint

If you ask for a refund, add the transaction ID, amount charged, and the reason such as duplicate billing, charge after cancellation, or no download or access within 60 days. If the issue reaches KPDN, TTPM, or your bank, include a short chronology with dates only.

After cancellation, monitor at least the next 2 statement cycles. If any fresh charge appears, save that statement page on the same day and reply to the original support email thread so the history stays in one chain.

Common cancellation mistakes that cause extra charges

Using the wrong billing channel

A classic mistake is cancelling on the Loopmasters website when the actual billing sits inside Apple or Google. In that case, the subscription can remain active on the store account. If your receipt came from App Store or Google Play, cancel there, not only on the website.

This is especially common when people test a mobile signup and later manage the account on desktop. The account looks familiar, but the billing owner is different.

Cancelling too close to renewal

Some user complaints suggest charges appeared because cancellation happened just after renewal. If your billing date is the 15th, do not wait until the 15th evening Malaysia time. Cancel at least 3 days earlier, save proof, and watch for the updated status immediately.

That timing buffer matters more when the company has no phone support and no live chat. Email is useful, but it is not instant enough for same-day panic situations.

Assuming every charge is refundable

Loopmasters says refunds usually depend on the content not being downloaded or accessed within 60 days (help.loopmasters.com). If you used the content, a pro-rated refund is not something you should expect automatically. Ask anyway if there was a billing error, but do not build your whole plan around getting part of the month back.

This catches many people during annual billing. They cancel after a short time and expect unused months to be refunded, but the help policy does not promise that result.

Failing to keep proof of cancellation

Negative reviews repeatedly mention uncertainty about whether the plan was really cancelled. If you do not save the confirmation screen or email, later disputes become messy. A screenshot with date and time is often the fastest proof when support asks what happened.

Also keep the original support ticket in one email thread. Splitting the issue across multiple emails can slow resolution because each agent has to rebuild the story.

Ignoring small trial or verification charges

The £1 or $1 or €1 trial verification charge is supposed to be cancelled after subscription start (help.loopmasters.com). Many users ignore small amounts, then later forget what they were for. Save the trial email and watch your statement until the reversal appears or the description clears up.

A small amount today can become a bigger confusion later if you cannot tell whether it was a test authorisation or a real subscription charge.

Cancellation methods compared for Malaysia users

Method comparison table

What this comparison really means

The web route is the fastest when you subscribed direct and can still log in. App Store and Google Play are just as valid, but they feel slightly harder because you must manage them in the store ecosystem, not inside the service dashboard.

Registered mail is slower but gives strong evidence if a dispute turns serious. It is useful for people who want a full record while also emailing support on the same day.

What to do right after you cancel

Immediate checks in the first 10 minutes

Right after cancelling, look for a status change on the account page, an email confirmation, or the store subscription status showing expired or ending on a specific date. Save all three if available. Put a calendar reminder for the next billing day plus one extra week.

If no confirmation appears, send an email to [email protected] immediately with the subject line "Cancellation confirmation request". Fast follow-up closes the gap that many unhappy reviewers complained about.

Bank monitoring, disputes, and alternatives

Watch at least 2 statement cycles after cancellation. If a new charge appears, ask your bank to dispute an unauthorised or recurring card transaction. In Malaysia this is commonly handled as a chargeback, with timelines often around 60 to 120 days depending on the bank and card network.

If you still need a sample platform after cancelling, alternatives listed in the research include Splice at $19.99 (RM94) per month, LANDR with subscription-based pricing, and Noiiz at $19.99 (RM94) per month. Compare them based on your actual workflow, not just the headline library size.

Useful links

• Loopmasters Help Centre
• Official cancellation instructions
• Official refund policy
• Official withdrawal information
• Loopcloud Terms of Service
• KPDN official website
• TTPM official website

Where to send a postal cancellation if you want a paper trail

Physical address for written requests

If you want to send a written cancellation or complaint by post, use the UK business address listed for Loopmasters correspondence:

• Loopmasters Ltd, Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, UK

There is no Malaysia-specific cancellation address in the verified data. For speed, use the web account route or email on the same day, and use post only as an additional record when the case is already disputed.

Best way to use the postal route

If you mail a letter from Malaysia, include your account email, billing amount, last 4 digits of the card if relevant, and the exact sentence asking for cancellation before the next billing date. Keep a copy of the signed letter and your postal proof.

Do not rely on post for urgent same-week renewals. International delivery can take several business days, while the online account method works much faster if the cancel button is available.