Cancellation Loopmasters: Easy Method

What is Loopmasters

What you are actually subscribing to

Loopmasters is best known as a music production platform for samples, loops, plugins, and the Loopcloud subscription service. For cancellation purposes, the part that matters is Loopcloud, because that is the recurring plan with monthly or annual billing. The company support pages and plan pages confirm recurring plans, a 14-day free trial on monthly plans, and account-based cancellation through your online profile (loopmasters.com, help.loopmasters.com).

If you are in the Philippines, the confusing part is that Loopmasters also sells one-time digital products, while Loopcloud runs like a subscription. That mix is why many users feel frustrated when they try to cancel and are not sure whether they bought a one-off pack or a recurring plan. Here is the truth: if you see a current plan, monthly points, annual points, or cloud storage in your account, you are dealing with a Loopcloud subscription, not a one-time purchase.

Main features included in paid plans

The paid plans focus on monthly or annual points, cloud storage, and access to a very large sound catalog. Verified plan data shows Artist Monthly at ₱439.45, Studio Monthly at ₱659.45, and Professional Monthly at ₱1,209.45, with annual options also available. You are mainly paying for points to spend on sounds, plus storage and access tools such as the Loopcloud Sync Plugin and Loopcloud Sounds Plugin (loopmasters.com).

For many producers, the value is simple: more points and more storage cost more. Artist Monthly includes 100 points and 5 GB, Studio Monthly includes 300 points and 50 GB, and Professional Monthly includes 600 points and 250 GB. If you subscribed during a free trial, take note that monthly plans can start with a 14-day trial, so the billing date matters a lot if you want to stop before the first paid charge (help.loopmasters.com).

How Loopmasters works in the Philippines

Loopmasters does not publish Philippine-specific support hours, and support is handled through email and phone based on UK business hours. There is no live chat listed. Prices in this guide use PHP estimates based on the provided exchange rate, so your actual charge can move slightly depending on your bank, card network, PayPal conversion, or e-wallet exchange rate.

Local support channels like GCash or Maya are not listed as official payment support channels in the verified sources, so many Philippine users will likely be dealing with bank cards or PayPal. That matters later if you need a refund or a chargeback. If your statement shows duplicate billing or a charge after cancellation, save the screenshot right away because banks in the Philippines often ask for proof within 60 days of the statement date.

How to cancel Loopmasters without getting charged again

Before you press cancel

Many users only realize something went wrong when the next billing cycle hits. To avoid that hassle, open your account and note your exact renewal date before doing anything else. Also take a screenshot of the Current Plan page, because Loopmasters says the cancellation link is inside that section, specifically at the bottom-right corner of the page (help.loopmasters.com).

You should also save anything you still need from your account. The terms do not clearly explain what happens to your stored data after cancellation, so do not assume your files, points, or account history will stay available forever. If you rely on saved sounds, project-related downloads, or cloud items, back them up before you cancel.

• Screenshot your Current Plan page
• Note your next billing date
• Check whether you are on a free trial
• Save needed downloads and account data
• Check your last payment amount and method

Exact web cancellation path inside your account

The official cancellation method is through your Loopcloud account. Log in, go to the Current Plan section, click the Cancel Subscription link at the bottom-right corner, choose a reason for cancellation, and then click Proceed to cancel to confirm. Those steps come directly from Loopmasters support, and this is the clearest path currently published by the company (help.loopmasters.com).

If the page loads slowly or gets stuck, do not assume the cancellation went through. Users have reported account and access issues, and one negative review mentioned the page getting stuck on “Please wait...” during setup problems. In practice, after you press Proceed to cancel, wait for an on-screen confirmation, then check for an email confirmation, and keep both.

• Log in to your Loopcloud account
• Open the Current Plan section
• Click Cancel Subscription
• Select a cancellation reason
• Click Proceed to cancel
• Save the confirmation screen

If the support article helps, you can open the official guide here: Loopcloud cancellation help.

Email, phone, and postal backup options

If the web route fails, contact support by email at [email protected] or by phone at +44 132 341 1353. Support hours are not published, so UK business hours are your best shot. Because there is no live chat, email is usually the easiest backup if you need a written record of your request.

For email, send your Loopcloud account email, current plan name, last charge date, last amount, and a direct sentence asking for cancellation. Ask them to confirm the effective end date. If you are calling from the Philippines, remember this is a UK number, so international call charges may apply and time zone differences matter.

You can also send a postal cancellation request to the customer service address. Some people still prefer registered mail when there is a billing dispute because it creates an external proof trail. If you want that kind of record without going to the post office, digital registered delivery services such as Postclic offer timestamped proof of sending, receipt, and opening.

Use this address for post:

• Loopmasters Ltd, 1 Regency Mews, Silverdale Road, Eastbourne, BN20 7AB, United Kingdom

Postal mail is slower than account cancellation, but it can help if your account is inaccessible and support is not replying.

Common friction points during cancellation

No specific dark pattern is documented in the verified sources, but user feedback shows two practical problems: trouble reaching support and confusion when the account or download flow does not behave normally. Some users in the Philippines also report unauthorized charges or multiple charges for the same service. That is why a screenshot of the cancellation result is not optional. It is your evidence if billing continues.

If you see any retention prompt, discount offer, or page asking you to reconsider, finish the full flow until you reach a final confirmation. The mistake many people make is closing the page after choosing a reason, without clicking the final confirmation button. Heads up: if you do not see “cancelled” status or receive a confirmation email, assume the subscription is still active.

After you cancel: what changes in your account

Access, billing, and renewal

Loopmasters does not publish a highly detailed post-cancellation timeline in the verified cancellation article, but the standard account flow indicates you are cancelling the subscription for future billing rather than deleting the account instantly. In practical terms, you should expect the paid plan to remain active until the end of the current billing cycle unless support tells you otherwise. That is why the safest timing is at least a few days before renewal.

If you do nothing, the plan can continue into the next billing period based on your subscription settings. The terms do not clearly spell out the auto-renewal clause, which is not ideal for users. So the working rule is simple: if the Current Plan page still shows an active paid plan close to your renewal date, do not assume cancellation is complete.

Your files, points, and stored data

The terms do not clearly explain data retention or deletion after cancellation. That means Loopmasters does not publicly spell out how long your cloud data, account metadata, or unused points remain accessible after the plan ends. If you care about specific packs, samples, or project-related files, export or download them before the final billing date.

This missing information matters more than it seems. Some music services keep account history but remove premium access right away, while others leave the account visible but reduce storage or features. Since Loopmasters does not clearly define the rule in the verified terms, treat cancellation as the point where premium benefits may stop at the end of the paid period and back up what you need before that date.

Loopmasters refund policy and how to ask for your money back

What the refund policy says

Loopmasters says refunds are available within 60 days from the purchase date if certain conditions are met, including the product being unused and unopened. For digital content, the key condition is even stricter: if you have not started downloading the content, you may still be eligible for a refund within the 60-day window. Once the download begins, the right to cancel is forfeited under their policy (help.loopmasters.com).

This is the part that catches many users off guard. If you bought digital content and already accessed it, a refund becomes much harder. For subscription billing errors, refunds may still be considered if your bank or PayPal account was illegally charged, but you need to contact support and provide details of the transaction (help.loopmasters.com).

Your rights in the Philippines

For the Philippines, the strongest local rule here is not a universal online cooling-off law for all subscriptions. Under the Consumer Act of the Philippines, or RA 7394, and common DTI guidance, there is no automatic one-size-fits-all online cancellation period for every digital service. Door-to-door or direct sales can have a 7 working day cooling-off period, but online subscriptions are more mixed in practice.

The research data also mentions a 14-day cancellation window for Loopmasters orders if the product has not been downloaded or accessed. That lines up with the company’s own withdrawal-style policy for unused digital content. In plain English, if you subscribed or bought digital content and never downloaded or accessed it, you have a much better refund argument than a user who already used the files.

How to request a refund step by step

The fastest route is support email, because you need a written record. Send your account email, order number or transaction ID, purchase date, amount charged, payment method, and a short explanation. If the issue is billing after cancellation, attach the cancellation screenshot and the bank or PayPal statement line showing the charge.

• Email [email protected]
• State the product or plan name
• Include the charge date and amount
• Attach screenshots of cancellation and billing
• Ask clearly for a refund or billing reversal

If support does not reply and the charge looks unauthorized, Philippine users can dispute the payment through their bank, credit card issuer, GCash, Maya, or PayPal. Under BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to challenge a transaction. If the issue is wider consumer harm, you can also escalate to DTI under RA 7394.

Loopmasters terms that affect cancellation and trials

Free trial, commitment, and renewal details

The verified terms say a 14-day free trial is available with any monthly plan. That is a big detail because trial users often forget the renewal date and get charged on day 15 or shortly after, depending on the billing setup. If you signed up just to test the platform, cancel before the trial ends and save the confirmation screen the same day (help.loopmasters.com).

The terms do not specify a minimum commitment duration for subscriptions, and no early termination fee was found. That is good news if you only want one billing cycle. It also means the risk is not a lock-in fee, but forgetting to stop the next charge in time.

Applicable law and missing data points

The terms state that the contract is governed by English law and disputes can be brought in the English courts. At the same time, mandatory consumer protections in your own country can still help you, which matters if you are in the Philippines and dealing with payment disputes or misleading billing. This does not block you from using local complaint channels like DTI for consumer issues tied to an online subscription.

One weak point in the terms is the lack of clear information about data retention after cancellation. Another is that auto-renewal is not clearly explained in the verified terms data. So if you are trying to avoid extra billing, do not rely on the terms to explain everything. Rely on your account status, screenshots, and email records.

Loopmasters plans and pricing in PHP

Current subscription plans

Which plan costs the most and where savings appear

The cheapest listed recurring plan is Artist Monthly at $7.99 (₱439.45), while the most expensive listed plan is Professional Monthly at $21.99 (₱1,209.45). Among annual options in the verified data, Studio Annual at $119.99 (₱6,599.45) is the highest priced annual plan shown. If you barely use your monthly points, downgrading or cancelling can save a lot more than hunting for a refund later.

Annual billing usually gives lower effective monthly cost than paying month by month. For example, Artist Annual at $79.99 (₱4,399.45) works out to about $6.67 per month, compared with $7.99 monthly. That is roughly a 16.5% saving before exchange rate fluctuations. The catch is obvious: annual plans cost more upfront, so they are harder to reverse once you have used the service.

Your rights in the Philippines when Loopmasters cancellation goes wrong

Rules that matter for digital subscriptions

In the Philippines, the main consumer protection law is the Consumer Act of the Philippines, or RA 7394, enforced by the Department of Trade and Industry. For online subscriptions like Loopmasters, there is no universal automatic cooling-off period for every digital purchase. That is why the company’s own refund and download rules matter so much in real life.

If your issue is unauthorized billing, duplicate charges, or a charge after cancellation, you are not stuck with the merchant response alone. You can bring the complaint to DTI as a consumer issue, and for card or e-wallet disputes you can also go through your payment provider. This is especially relevant because local user complaints include unauthorized charges and multiple billing incidents.

Withdrawal and complaint steps

If you bought digital content and did not download or access it, use that fact clearly in your refund request. The research data cites a 14-day withdrawal-style window for unused content, and Loopmasters also says downloads can cancel your refund right. In short, unused digital content gives you the best chance.

• Send a written refund or cancellation complaint to Loopmasters first
• Attach screenshots, dates, and amounts
• If there is no fair response, file a consumer complaint with DTI
• If the payment was unauthorized, dispute it with your bank, GCash, Maya, or card issuer

Useful Philippine contacts

For consumer complaints, your key local authority is DTI. For payment disputes involving cards or supervised financial institutions, BSP can also matter. If you are escalating a continued charge after cancellation, your screenshot of the cancellation confirmation is one of the most useful pieces of evidence you can submit.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas

Loopmasters says English law governs its terms, but that does not remove your practical options as a Philippine consumer when the issue is billing, misleading transactions, or refund handling.

What customers say about cancellation and support

Overall verdict from available reviews

Based on the available review sample, cancellation and support look difficult rather than smooth. The sentiment trend in the research set is 0 positive and 2 negative out of 2 unique reviews. That is a small sample, so it is not the full story, but it lines up with the reported local issues around unauthorized charges, billing confusion, and weak support access.

To be fair, Loopmasters does offer an account-based cancellation path, which is better than companies that force phone-only cancellation. The problem is that users still report friction when access breaks or support does not respond fast enough. The truth is, the process looks simpler on paper than it feels when something goes wrong.

Recurring themes

• "I received a two months free subscription for Loopcloud, from Arturia. From the beginning, the links Arturia offers to download Loopcloud are broken, and they take you directly to the paid plans. I talked with Loopcloud customer service and they had the patience to relink and delete my account in order to access them. Then, after download, the page is stuck on Please wait... I wrote to them again, sent me to my library to rename it, still didn't work. Tried resetting my pass, then it said I exceeded my installations, even though in my Loopcloud account I have no device active. The only reason I am giving two stars is for the customer support, they really tried. Definitely not recommend." (TrustPilot)
• "I didn't receive the items. I bought a plugin deal, and I didn't receive any of the plugins. They have not responded to my email or support ticket. Their phone number is dead!" (TrustPilot)

Documentation checklist before and after cancellation

What to save before cancelling

Before you cancel, collect the basic evidence while your account is still active. This takes less than five minutes and can save you hours later if a refund or chargeback becomes necessary. The most useful file is a screenshot of the Current Plan page showing your active subscription and billing status.

• Screenshot of Current Plan
• Renewal or trial end date
• Last invoice or payment receipt
• Account email and username
• Copies of needed downloads

What to keep for refund or billing disputes

If you ask for a refund, include the transaction ID, payment method, amount, and purchase date. If the charge came through PayPal, attach the PayPal transaction record. If it came from a bank card, save the statement line and any OTP or payment confirmation message tied to that charge.

After cancellation, save the confirmation page, confirmation email, and one fresh screenshot of your account showing the changed plan status. Then watch your statement for at least one more billing cycle. If a new charge appears, you already have the documents needed for support, DTI, or your bank dispute team.

Common Loopmasters cancellation mistakes that cause extra charges

Leaving the page before the final confirmation

A very common mistake is stopping after clicking the cancellation link but before the final confirmation button. Loopmasters asks you to choose a reason and then click Proceed to cancel. If you close the tab too early, the subscription may stay active and bill again on the next renewal date.

Solution: do not leave until you see a confirmation screen and get an email. If no confirmation appears, repeat the process or email support the same day with screenshots.

Mixing up one-time purchases and recurring plans

Loopmasters sells both individual digital products and Loopcloud subscriptions. Some users think deleting the app or not using the service ends billing, but only the subscription cancellation flow in the account does that. This confusion is one reason refund expectations often go badly.

Solution: check whether your account shows a Current Plan, monthly points, annual points, or cloud storage. If it does, cancel the recurring plan directly in the account.

Waiting too long during a free trial

Monthly plans can include a 14-day free trial. If you wait until the last minute and run into login trouble, page errors, or delayed support, you can still get charged. One review in the research set shows that account problems can snowball quickly.

Solution: cancel at least 48 hours before the trial ends, not on the final day. That buffer matters if the website is slow or support is unavailable during UK off-hours.

Expecting a refund after downloading digital content

Loopmasters says the right to cancel is forfeited once the download begins for digital content refunds. Many users do not realize this and request a refund after already accessing files. That usually weakens the case immediately.

Solution: if you are unsure, do not download anything until you decide whether to keep the purchase. If you already downloaded it, focus your claim on billing error or unauthorized charge only if that is what happened.

Not monitoring the next statement

Another real-world mistake is assuming silence means success. Users in the Philippines have reported unauthorized or multiple charges, and by the time they notice, the dispute window is shorter. Banks and e-wallets usually want prompt reporting, especially within 60 days from the statement date.

Solution: set a calendar reminder for your next billing date and your next card statement release date. If a charge appears after cancellation, dispute it right away and attach your proof.

Quick comparison of all cancellation channels

Methods side by side

What this comparison really means

The web account route is the clearest verified method and the one directly documented by Loopmasters. Postal mail is slower but can help when your account is inaccessible or you need a stronger paper trail. The App Store and Google Play rows matter only if your billing actually came through those stores, which you should verify from your receipt before using the wrong path.

No cancellation fee or early termination fee was found in the verified terms. That means the main risk is not a penalty charge. The real risk is being billed for another cycle because the cancellation was incomplete, late, or sent through the wrong channel.

What to do right after cancellation in the Philippines

Your next checks in the first 24 hours

Right after cancelling, do three things on the same day: save the confirmation screen, look for the confirmation email, and add a calendar reminder one day before the next expected billing date. If any of those are missing, follow up immediately. A five-minute follow-up is much easier than fighting a continued charge next month.

If your payment method is a card, PayPal, GCash, or Maya, review the transaction history over the next few days. Some pending items can appear before they settle. If a continued charge appears after cancellation, contact Loopmasters first and then escalate if needed.

Chargeback, alternatives, and useful links

In the Philippines, you can dispute unauthorized or continued charges through your bank, card issuer, GCash, Maya, or PayPal, and card disputes often need to be raised within 60 days from the statement date. DTI handles consumer complaints under RA 7394, while BSP can help on regulated payment issues. Your cancellation screenshot is one of the strongest pieces of evidence in a dispute.

If you are cancelling because of value or workflow, three common alternatives are Splice at $7.99 to $24.99 per month (about ₱439.45 to ₱1,374.45), LANDR Samples at $9.99 per month (about ₱549.45), and Noiiz at $9.99 per month (about ₱549.45). Splice is strong for sample depth and rent-to-own plugin options, LANDR adds mastering tools, and Noiiz is often chosen for more niche or cinematic sounds.

• Loopcloud plans
• Official cancellation help
• Official refund policy
• Terms of service
• DTI Philippines
• BSP Philippines

Postal address for written cancellation requests

Customer service mailing address

If you cannot access your account or want a written backup outside email, you can send a cancellation request by post. This is not the fastest route, but it is useful when you need a dated record tied to a billing dispute.

Send your request to this address:

• Loopmasters Ltd, 1 Regency Mews, Silverdale Road, Eastbourne, BN20 7AB, United Kingdom

Include your account email, full name, current plan, last charge date, and a clear statement that you want the subscription cancelled. Ask them to confirm the cancellation effective date in writing.

What to include in the letter

Your letter should be short and specific. Put your account email at the top, mention the exact plan if known, and add the last amount charged. If the issue is a charge after cancellation, say the cancellation was already submitted online and attach a copy of the screenshot or printout.

For users in the Philippines, postal requests to the UK take time, so do not wait for the letter alone if the next billing date is close. Send the online cancellation and email support on the same day, then keep the postal route as extra proof if the case becomes disputed.