Cancellation Haaretz: Easy Method

What is Haaretz and what Malaysians usually pay for

Haaretz is a long-running subscription news service

Haaretz is an Israeli newspaper and digital news platform founded in 1918, with headquarters in Tel Aviv. For readers in Malaysia, the main product is the digital subscription that gives paid access to news, analysis, opinion, and premium articles on the official website.

Many people subscribe because some articles are free while a large part of the coverage sits behind a paywall. That means the business model is not fully free. It is a subscription service with recurring billing, and the subscription renews automatically unless you cancel before the next billing date.

What users actually get with a paid plan

The paid digital plan is described as unlimited access to Haaretz content, including news, analysis, and opinion pieces. Based on the available pricing data, the common paid options are monthly at RM 65.00 and annual at RM 780.00, with the annual plan effectively matching twelve monthly payments.

User complaints show that expectations matter here. Some people signed up expecting broad access across devices and then got annoyed when the experience did not match what they thought they bought. If you are cancelling because the value no longer feels worth RM 65.00 a month, you are not alone lah.

How Haaretz works in Malaysia

Haaretz does not appear to run a Malaysia-specific service desk, Malaysia-specific office, or local cancellation address. Support details available for cancellation are an email address, an Israel phone number, and an online support page, which means Malaysian users may need to deal with overseas support hours and possible response delays.

There is no confirmed local Bahasa Malaysia support channel in the verified data. Pricing in practice may be shown in foreign currency on the service side, but for this guide all amounts are shown in MYR, with approximate local pricing of RM 65.00 monthly or RM 780.00 yearly based on current exchange estimates supplied in the research.

Why understanding the billing model helps before you cancel

Haaretz offers monthly and annual plans, with no minimum long-term commitment found in the terms data. You can cancel at any time before the next billing cycle to stop future charges, but cancellation does not normally trigger a refund for the unused part of the current paid period.

Haaretz may also run free trials that convert into paid subscriptions automatically when the trial ends. If you joined through a trial, the key date is the trial end date, not the day you started reading. Missing that one date is one of the fastest ways to get billed unexpectedly.

How to cancel Haaretz without getting charged again

Do these checks before pressing cancel

A lot of readers feel frustrated when the steps are not obvious or when they worry access will vanish too early. Before cancelling, log in and note your exact renewal date, your billing channel, and your current plan name. Take screenshots of the account page, the subscription page, and any page that shows the next charge amount.

This matters because Haaretz can be billed in more than one place. If you subscribed on the website, you must cancel on the website or through Haaretz support. If you subscribed through App Store or Google Play, cancelling inside Haaretz alone may not stop the store billing. That is where people get caught, can or not.

Cancel through the Haaretz website account page

The direct web route is the main cancellation path confirmed by Haaretz. Log in to your account, go to Account Settings, choose Cancel Subscription, and follow the on-screen prompts. Haaretz also provides a dedicated cancellation support page here: Haaretz cancellation support.

If the button is buried or the page loops, do not just close the tab and assume it worked. Complete the final confirmation screen, then save proof. Users have reported that the site can feel awkward to navigate, so the safe move is to capture the last page that says the cancellation request was submitted.

Cancel by email or phone if the account page does not work

If the online flow fails, contact support directly at [email protected] or call +972-3-5121333. The available support hours in the research are Sunday to Thursday from 6:30 AM to 12:00 PM Israel Time, and Friday from 6:30 AM to 12:00 PM Israel Time. For Malaysia, Israel is usually several hours behind, so check the time difference before calling.

Your email should be short and complete. Include your full name, the email tied to the account, the subscription type, the last four digits of the card if relevant, and a clear sentence such as: “Please cancel my Haaretz subscription before the next billing date and confirm by email.” Ask for written confirmation on the same day.

Cancel through App Store if you subscribed on iPhone or iPad

If the charge appears under Apple billing, open the App Store on your iPhone or iPad, tap your profile icon, open Subscriptions, select Haaretz, and tap Cancel Subscription. This is the correct route only when Apple is the billing merchant.

A common mistake is cancelling on the Haaretz site while the payment still runs through Apple. If your bank statement or Apple receipt shows App Store billing, cancel inside Apple. After you do it, keep the Apple confirmation screen because that is your strongest proof if a renewal still appears.

Cancel through Google Play if you subscribed on Android

If your Haaretz payment is handled by Google, open Google Play Store, tap your profile or menu, open Payments and subscriptions, tap Subscriptions, choose Haaretz, then tap Cancel Subscription. Follow the prompts until Google shows the subscription end date.

This route only stops future renewals on Google Play. It does not usually refund the current billing period. Save the Google Play cancellation screen and the email receipt from Google because those two records are very useful if you later need to dispute a recurring charge with your bank.

Postal notice is possible if you want stronger paper proof

No Malaysia-specific cancellation address was found for Haaretz, so postal notice is not the practical main route here. Still, some users prefer sending a registered letter when email and account cancellation become messy, especially if they want a dated record of the request. A digital registered delivery service such as Postclic can also create timestamped proof of sending and opening without relying on physical post.

Because no verified physical cancellation address was found in the research, use web, email, phone, or app-store cancellation before spending money on mail. If you do send a letter, mirror the same cancellation request by email on the same day and mention that you want cancellation before the next billing cycle.

Watch for the main trap: cancellation done, renewal still happens

No formal dark pattern is confirmed, but the real risk is process friction. Research notes that users may need persistence and direct contact with support, and local issue reports mention automatic renewals despite cancellation requests. That means your job is not finished when you click cancel. Your job is finished only when you have written proof and no new charge appears.

If a retention page offers a discount or asks you to reconsider, read carefully and proceed until you reach a final confirmation page. Do not assume an offer page means your cancellation is complete. This one step saves many readers from an unnecessary extra month of RM 65.00.

Once you cancel, here is what usually happens to your access

Your reading access normally stays active until the paid period ends

Haaretz says that after cancellation, no further charges will be applied, but the service remains active until the end of the current billing cycle. So if your monthly plan renews on 25 August and you cancel on 10 August, you should usually keep access until 24 August, with no pro-rated refund for the unused days.

This is the part many users worry about. You do not normally lose access immediately just because you cancelled. The aim of cancelling early is to stop the next auto-renewal, not to cut off the current period on the spot.

If you do nothing, auto-renewal continues

Haaretz terms say subscriptions renew automatically at the end of each billing cycle unless the subscriber cancels. The terms data also says Haaretz sends notifications about upcoming renewals, but you should not rely on reminder emails alone because reminder emails can land in spam or be missed.

For a monthly plan at RM 65.00, forgetting one renewal means another full month charged. For an annual plan at RM 780.00, missing the deadline is much more painful. Put a calendar reminder at least three days before the billing date if you are still deciding.

Your account data may remain unless you ask for deletion

Terms data states that after cancellation, Haaretz retains user data in line with its privacy policy. If you want your personal data deleted, you need to make a separate request through support. Cancellation of the subscription and deletion of personal data are not the same thing.

Before cancelling, save anything you may need later, such as invoices, email receipts, and screenshots of plan details. If you want deletion, send a second written message after cancellation confirmation and ask support to confirm whether your account data has been erased or only your subscription has been stopped.

Haaretz refund policy and what Malaysians can realistically expect

The standard rule is simple: no refund after cancellation

Haaretz states that it does not offer refunds after cancellation and does not refund any unused portion of the subscription period. In plain language, if you cancel halfway through a month or halfway through a year, you usually keep access until the end date, but you do not get money back for the remaining days.

That also means success rates for pro-rated refund requests are likely low. If you are cancelling only because you no longer read the service, expect the answer to be no. The one area where refunds may still happen is a billing error.

Billing mistakes are the main exception

Haaretz says that in the event of a billing error, it will investigate the issue and may issue a refund or credit at its discretion. Good examples are duplicate charges, a charge after confirmed cancellation, or a trial converting despite a cancellation request made before the trial ended.

For this kind of claim, gather the strongest file you can: cancellation screenshot, confirmation email, transaction date, card statement, and the exact amount in RM. Send everything in one email to [email protected] so support cannot reply asking for basic details one by one.

Malaysia cooling-off rights are narrower than many people assume

The jurisdiction block for Malaysia points to the Consumer Protection Act 1999 and highlights a 10 working day cooling-off period for direct sale contracts. That rule is not a blanket right for every online news subscription. So if you subscribed to Haaretz online in the usual digital flow, do not assume an automatic 14-day refund right applies across the board.

If your sign-up fits a direct sale situation and you are within 10 working days, send written notice immediately and ask for a full refund. Mention the Consumer Protection Act 1999 in your email. If Haaretz refuses and you believe the sale falls within that framework, escalate through KPDN or the Tribunal for Consumer Claims Malaysia.

How to ask for a refund step by step

Use the support page and email together. Write the subject line with the problem clearly, such as “Refund request for charge after cancellation” or “Duplicate billing refund request”. Add the account email, charge date, amount, payment method, and attach your proof in the first message.

If payment was through App Store or Google Play, also use that store’s own billing support because platform subscriptions often have platform-specific refund handling. If Haaretz and the store both ignore you, your final route is a chargeback request with your Malaysian card issuer.

Chargeback in Malaysia is a last resort, but it is real

In Malaysia, people usually call this a chargeback or disputing an unauthorised or recurring card transaction with the bank. The practical timeframe is commonly around 60 to 120 days from the transaction date or from when you discovered the problem, depending on bank and card-network rules under Bank Negara Malaysia’s complaint-handling framework and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Use chargeback only when you have a solid record, such as a post-cancellation charge or a charge you never authorised. Tell the bank the merchant is Haaretz, give the transaction date and amount, and provide all proof that you already tried to resolve it directly. Banks respond better when your documents are tidy and dated.

Haaretz terms that affect cancellation, renewal, and trials

Auto-renewal and commitment period

Haaretz terms say subscriptions “automatically renew at the end of each billing cycle unless canceled by the subscriber” (haaretz.com). The same terms data says there is no minimum commitment period and subscribers can cancel at any time before the next billing cycle to avoid further charges.

That combination matters. You are not locked in for a fixed long contract, but the billing keeps rolling unless you actively stop it. In real life, that means flexibility on paper and a need for discipline on your side.

Free trial conversion can become a paid plan quickly

The terms data says Haaretz may offer free trial periods and that the trial automatically converts to a paid plan when the trial ends unless cancelled beforehand (haaretz.com). If you joined because of a free or discounted trial, treat the trial-end date as your true deadline.

Many readers only remember the start date and forget the conversion date. Put a reminder two days before the trial ends and cancel through the same billing channel you used to subscribe. That one habit avoids the classic “I thought it was still free” surprise.

Applicable law and disputes

The terms data says the contract is governed by the laws of the State of Israel and disputes are subject to Israeli courts, with arbitration in Tel Aviv mentioned for dispute resolution (haaretz.com). For a Malaysian consumer, that is one more reason to solve billing issues quickly through support and through your card issuer if needed.

If the amount is modest, formal cross-border disputes are rarely practical. A clean paper trail, fast complaint to support, and timely bank dispute often get better results than trying to fight a distant jurisdiction over one renewal charge.

Data retention after cancellation

Haaretz terms say user data may be retained after cancellation under the privacy policy, and users can request deletion through customer support (haaretz.com). This means stopping payment does not automatically wipe your account history.

If privacy is your main concern, send a separate deletion request after the subscription is cancelled. Ask support to confirm in writing what data remains, what was deleted, and when the request was completed.

Haaretz plans and pricing in MYR

Current subscription plans

The available data shows one digital product sold on two billing rhythms. The monthly plan is RM 65.00, while the annual plan is RM 780.00. On these figures, the annual total is effectively equal to twelve monthly payments, so there is no meaningful savings shown in the supplied pricing data.

If you are on annual billing and not using the service often, that is where overpayment risk is highest. A forgotten annual renewal costs RM 780.00 at once, compared with RM 65.00 on monthly.

Which plan costs more and what that means

The annual plan is the most expensive in one single charge because RM 780.00 leaves your card in one go. The monthly plan is easier to stop with less damage if you forget, although over a full year the supplied numbers land at the same total.

Because the research says prices are approximate and based on exchange rates, your live checkout price may differ slightly. Still, these figures are enough to judge whether keeping the subscription makes sense for your reading habits.

Billing notes that matter before renewal

No cancellation fee or early termination fee was found in the terms. That is good news. The issue is not exit fees. The issue is auto-renewal and the lack of pro-rated refunds once the new billing period begins.

If your current plan renews soon, cancel before the billing date rather than after. Missing the deadline by one day can cost RM 65.00 on monthly or RM 780.00 on annual, with little chance of a goodwill refund.

How Malaysian consumer rights apply when Haaretz ignores your cancellation

The key laws and authorities to know

For readers in Malaysia, the main legal reference in the supplied jurisdiction block is the Consumer Protection Act 1999. For card disputes and complaint handling involving banks, Bank Negara Malaysia’s framework also matters, especially under the Financial Services Act 2013 and Islamic Financial Services Act 2013.

If Haaretz charges you after a valid cancellation request, this becomes less about editorial content and more about a recurring payment dispute. In practical terms, your pressure points are KPDN for consumer complaints, TTPM for claims, and your bank for the chargeback path.

Cooling-off and withdrawal in real Malaysian terms

The jurisdiction block states a 10 working day cooling-off period for direct sale contracts, with cancellation in writing and a full refund if the rule applies. This is narrower than the broad cooling-off rights people often read about in Europe, so do not assume every digital news subscription falls under it automatically.

If you think your sign-up was a direct sale arrangement and you are inside 10 working days, send the cancellation in writing immediately and keep proof. Quote the date of subscription confirmation and ask for a full refund under the Consumer Protection Act 1999.

How to complain if support does not fix the problem

Start with one final written complaint to Haaretz. Give them a short deadline, such as five business days, to confirm cancellation or refund the incorrect charge. Attach the account screenshot, cancellation proof, transaction receipt, and any follow-up emails.

If there is still no proper reply, file a complaint with KPDN and consider TTPM if your loss is monetary and the claim is suitable for the tribunal. For a card issue, file your bank dispute in parallel rather than waiting too long, because chargeback windows often run between 60 and 120 days.

Useful Malaysia contacts

KPDN is the Ministry of Domestic Trade and Cost of Living, and TTPM is the Tribunal for Consumer Claims Malaysia. Use KPDN when the merchant is unresponsive or billing conduct feels unfair, and use TTPM when you want a consumer claim route with a clear amount involved.

The verified source list provided for this article only includes Haaretz’s cancellation page, so this guide does not add unverified external complaint URLs. In practice, Malaysian readers should use the official KPDN portal and official TTPM channels, then keep copies of every submission number and attachment.

What customers say about cancelling and whether it is actually easy

The short verdict from available reviews

The trend is clearly negative. Based on 5 unique reviews, 0 were positive and 5 were negative, so cancellation appears difficult rather than smooth. The recurring complaints are hard-to-find cancellation steps, poor follow-up, and disappointment about refunds.

Local issue research points in the same direction. Users report multi-step navigation, direct support contact being needed, and unexpected renewals after cancellation requests. So if you feel irritated, that reaction is fair.

Recurring themes in user feedback

Sources summary

Individual user comments worth noting

• "I cancelled last year you must deactivate my account. Just never heard back and the website is impossible to navigate." (PissedConsumer)
• "I became so fatigued by so many restricted articles, after having been initially assured of 'Full Access', together with constant peddling of the New York Times, that I cancelled my subscription two weeks early." (JustUseApp)
• "While this app is informative, they don’t inform you that you will have to buy different subscriptions for different devices... they don’t give you a refund when you complain." (JustUseApp)
• "I cancelled my digital English edition of this app... this app has the most difficult and awkward cancellation protocol." (JustUseApp)

There were no positive cancellation reviews in the supplied review set, so it would be misleading to pretend the process is loved by users. The balanced point is that Haaretz does at least provide several cancellation channels: website, App Store, Google Play, email, and phone. The problem is consistency and follow-through.

Documents to prepare so your cancellation is easy to prove

Before cancelling, capture the right evidence

Take screenshots of your account email, current plan, renewal date, and any page showing the next amount due. For a monthly plan, that means proving the RM 65.00 schedule. For an annual plan, capture the RM 780.00 renewal figure and the exact date.

If you subscribed through Apple or Google, save the store receipt too. This helps you prove which billing channel controls the renewal, which is often the key issue when a cancellation fails.

For refund or billing disputes, collect transaction proof

You need the transaction date, amount, merchant name shown on the statement, and any invoice or receipt number. Put these in one folder together with your cancellation email and support replies.

When filing with your bank, KPDN, or TTPM, a complete file speeds things up a lot. A sloppy complaint with missing dates or missing amounts can drag for weeks for no good reason.

After cancelling, save confirmation and monitor the card

The most important document after cancellation is the confirmation screen or confirmation email. Save both if you have them. Also take one screenshot showing the account status after cancellation, especially if it states the end date of access.

Then check your card or e-wallet statement after the next expected billing date. If a recurring payment still appears, you will already have the exact documents needed to challenge it quickly.

Common Haaretz cancellation mistakes that cost people money

Using the wrong cancellation channel

If you subscribed through App Store or Google Play, cancelling on the Haaretz website may not stop store billing. This is one of the most common and expensive mistakes because the user thinks the job is done, but the platform still renews.

The fix is simple. Match the cancellation route to the original billing route. Apple billing means cancel in App Store. Google billing means cancel in Google Play. Direct web billing means use the account page or Haaretz support.

Cancelling but not waiting for final confirmation

Some users report the website is awkward to navigate, and that creates a false sense of completion. You may reach a settings page or support page and assume that counts as cancellation when it does not.

Do not stop until you see a final confirmation message or receive an email reply. If nothing arrives, send a follow-up the same day with your screenshots and ask for confirmation before the next billing date.

Expecting a pro-rated refund after mid-cycle cancellation

Haaretz says no refund is given for the unused portion of the current billing period. So cancelling two weeks early on a monthly plan does not usually produce a half-month refund, and cancelling mid-year does not usually recover the remaining months either.

The safer strategy is to cancel as soon as you know you will not renew, while using the remaining paid access until the end date. That way you avoid another charge without expecting money back that the policy normally does not allow.

Ignoring automatic renewal on annual plans

An annual renewal hurts much more than a monthly slip because the available annual price is RM 780.00. Readers often focus on content use and forget the date until the full annual amount has already been charged.

Set two reminders: one seven days before renewal and one two days before. This small admin step is very senang compared with trying to recover RM 780.00 after the charge has gone through.

Not escalating fast enough after an unwanted charge

When an incorrect recurring charge appears, some users spend too long waiting for support to reply. That can eat into your chargeback window with the bank, which in Malaysia is commonly around 60 to 120 days depending on the bank and card network.

Contact Haaretz immediately, then your bank if there is no proper fix within a reasonable short period. Parallel action is often smarter than patience when money has already left your account.

Quick comparison of Haaretz cancellation methods

Method comparison table

What this table really means in practice

Web cancellation is usually the fastest if your subscription was bought direct from Haaretz. App Store and Google Play are just as important when those platforms handle billing, but users sometimes rate them as more troublesome because they forget where they originally subscribed.

Registered mail gives stronger documentary proof, but it is slower and less practical here because no verified local or dedicated postal cancellation address for Malaysia was found. Choose the route that matches your billing source and gives you the best written evidence.

After you cancel, do these checks so the case stays closed

Immediate steps on the same day

Right after cancelling, save the confirmation page, the confirmation email, and one screenshot showing the end date of access if displayed. Then put one calendar reminder on the day before the next expected billing date and another on the day after, so you remember to inspect the statement.

If you cancelled by email or phone, send a short follow-up email summarising the call. Write the date, the time, the phone number used, and the name of the representative if given. This turns a verbal conversation into evidence you can actually use.

How long to monitor your bank statement

Watch at least through the next billing cycle. For monthly plans, inspect the statement after the next expected RM 65.00 charge date. For annual plans, continue checking for several weeks if the renewal date was close, because delayed settlement can sometimes confuse the timeline.

If an unauthorised recurring payment appears, contact your bank straight away and say you want to dispute a recurring card transaction or request a chargeback. In Malaysia, banks commonly work within a 60 to 120 day dispute timeframe, subject to their rules and card-network rules.

Alternatives if you still want Israeli or regional coverage

If you are leaving Haaretz but still want similar coverage, TheMarker is useful for business and economic news, Globes is another strong finance and industry option, and Times of Israel offers broad English-language reporting with free access plus optional paid features.

Ynetnews and Jerusalem Post are also alternatives for English-language readers. These options can help if your main issue is not the journalism itself but the subscription value, paywall friction, or cancellation hassle.

Useful links

• Haaretz official website
• Haaretz cancellation support
• KPDN official website

No confirmed Malaysian cancellation address for Haaretz

What address information is actually available

No verified physical cancellation address for Malaysia was found in the supplied research. The service appears to handle subscription cancellations mainly through the account page, email support, phone support, and app-store billing channels where applicable.

That means Malaysian readers should not wait around looking for a local office or mailing point that may not exist. The practical route is online cancellation plus written proof, especially through the official cancellation support page and support email.

If you still need to send a formal written notice

Because no confirmed cancellation address was found, do not send a postal letter blindly. Use the online support page first, then email [email protected] with your cancellation request and proof of account ownership.

If a dispute later escalates to KPDN, TTPM, or your bank, the strongest evidence will usually be your screenshots, your email trail, and your payment records rather than an undelivered letter sent to the wrong place. That approach is faster, cheaper, and more realistic for Malaysia.