Cancellation New Masters Academy: Easy Method

What is New Masters Academy

How the service works and what Malaysians are actually paying for

New Masters Academy is an online art learning platform focused on structured video lessons, drawing practice, and skills training for traditional and digital art. The public material used here confirms a subscription model, monthly pricing, and a terms page at New Masters Academy Terms of Service.

Many members feel annoyed when they want to stop and the cancellation route is not obvious, especially when the service is billed in US dollars and there is no Malaysia office listed. In practical terms, this is a recurring online education subscription, so your key risk is simple: if you do not cancel before the next billing date, another charge can land on your card.

Main paid features tied to the subscription

The available plan names show three paid tiers: Library Plan, Library+ Plan, and Live Plan. Based on those names and the platform description, users are paying for access to an art course library, broader learning features in the middle tier, and live learning access at the top tier.

The verified data does not spell out every feature line by line, so do not assume your plan includes mentoring, downloadable files, or live sessions unless you saw that on your account page when subscribing. Before cancelling, take one screenshot of your current plan name and billing page, because that is the fastest proof if a billing dispute comes up later.

Availability in Malaysia, payment reality, and missing local details

For Malaysia, the main practical point is that pricing is published in USD and converted here to MYR at 1 USD about RM4.72. No verified source in the research confirms local language support, local Ringgit billing, FPX, DuitNow, or a Malaysia contact centre, so expect an overseas-style subscription flow rather than a local one.

A California postal address is publicly listed for notices, and the working note says cancellation is managed online via your account or by email to [email protected]. That matters because if you subscribed from Malaysia with a card, your proof trail will usually be your account screen, email confirmation, and card statement, not a local invoice from a Malaysia branch.

How to cancel New Masters Academy without getting charged again

Checks to do before you press cancel

If you are already frustrated, that is normal lah. The most common problem with online subscriptions is not the click itself, but missing the billing date by one day and then seeing a fresh charge.

Before cancelling, open your billing area and note four things: your exact plan name, the next renewal date, the amount charged, and the payment channel used. Save screenshots showing the active subscription and your latest receipt, especially if your monthly amount is one of these published prices: Library Plan $49.00 (RM231), Library+ Plan $79.00 (RM373), or Live Plan $199.00 (RM939).

• Screenshot the subscription page with your name and plan
• Screenshot the next billing date
• Save the latest receipt email or payment reference
• Download any course notes or saved items you still need
• Check whether you subscribed on the web, App Store, or Google Play

Cancel through the web account

The verified source confirms web or account cancellation as a method, but it does not publish the exact click path on the terms page. In a normal subscription setup like this, the route is usually inside your signed-in account area under something like Account, Billing, Subscription, or Membership.

Use this practical order so you do not miss the right button: sign in, open your profile icon, look for Account, then Billing or Subscription, then find a button labelled Cancel, Manage Membership, or Turn Off Renewal. If a retention page appears with a discount or pause offer, read carefully and continue until you see a final confirmation screen or email. Stop only when you have proof that renewal is off.

If the account page is unclear, do not just close the browser and assume it went through. Send a cancellation email the same day to [email protected] stating your account email, plan name, and a clear instruction that you want cancellation before the next billing date, then save that sent message with timestamp.

Cancel if you subscribed through App Store or Google Play

The research confirms App Store and Google Play as cancellation methods, but again, the service materials provided do not spell out the detailed steps. If your iPhone or Android store handled the payment, cancelling on the New Masters Academy website alone may not stop the store billing, so this is a very common mistake.

For App Store on iPhone or iPad, open Settings, tap your Apple ID name, tap Subscriptions, find New Masters Academy, then tap Cancel Subscription. For Google Play on Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose New Masters Academy, then tap Cancel subscription.

After cancelling in either store, take a screenshot that shows the end date or the status change. If the subscription does not appear in your store list, that usually means you subscribed directly on the web, so go back to the account route or email route instead.

Email and postal notice if the online path is messy

No verified support phone number or service hours were found, so email is the strongest backup channel in the available data. Use [email protected] and write a short message with your full name, account email, last charge date, last amount, and a direct sentence asking for cancellation before renewal.

If you want stronger proof, you can also send a written notice to the listed California address. Traditional registered post still works, and some consumers now use digital registered delivery services such as Postclic for timestamped proof of sending, receipt, and opening when they do not want to queue at the post office.

Use the postal route as extra documentation, not because it is faster. The address publicly listed for notices is:

• 16182 Gothard Street, Huntington Beach, CA 92627, United States

In your letter, include your account email, the subscription name, the last four digits of the payment card if safe to share, and the date you want cancellation to take effect.

After you cancel, what changes and what may still continue

Access to classes after cancellation

One of the biggest worries is losing access too early. The available sources do not state the exact post-cancellation access rule, so the safest working assumption is that access continues until the end of the current paid billing period, not beyond it.

For example, if your monthly renewal date is on 28 August and you cancel on 20 August, you should plan as if access remains until 27 or 28 August, depending on how the platform counts the cycle. Because the terms data does not confirm this clearly, take a screenshot of any message that shows your final access date.

What happens if you do nothing

The terms data provided does not explicitly state the auto-renewal clause, but this is clearly a recurring monthly subscription product with monthly plan prices. In practical terms, if you do nothing before the next billing date, expect another monthly charge at your current tier price.

That means the exposure is not small for higher plans. A missed cancellation on Live Plan means another $199.00 (RM939) cycle, so it is worth setting a calendar reminder at least three days before renewal if your cancellation is still pending by email.

Data, saved progress, and what to export before the account ends

The available terms data does not explain data retention after cancellation. Because that is unclear, save anything you personally uploaded, any course bookmarks you rely on, and proof of completed classes before your final access date passes.

If your account contains portfolio notes, favourites, or course history you may want later, capture screenshots now. It may sound old-school, but a folder with billing screenshots and a few images of your course progress is often enough to settle support confusion senang and quickly.

Refunds, billing disputes, and the missing details in New Masters Academy terms

What the published policy actually tells you

This is the blunt part: the available source set does not specify a general refund policy, unused period refund rule, or billing error handling rule for New Masters Academy. It also does not show a cancellation fee, so based on the current research there is no stated cancellation penalty in the terms material reviewed from newmastersacademy.com.

That missing detail matters because many users assume a partial refund is automatic after cancellation. Here, you should not assume that. If you cancel midway through a month, prepare for the possibility that access simply runs until the paid period ends and no pro-rated refund is issued unless support agrees.

How to ask for a refund in a way that gives you proof

If you were billed after cancelling, or charged twice, send a refund request by email immediately. Use [email protected] and include your account email, transaction date, amount, payment method, screenshots of the cancellation proof, and a direct sentence asking for refund of the disputed charge.

Write the facts tightly. Example: cancelled on 12 July, charged on 14 July, amount $79.00 (RM373), proof attached. That sort of layout helps because support can match your message to one disputed transaction instead of a long story with missing dates.

• Full name and account email
• Date cancellation was submitted
• Date and amount of disputed charge
• Receipt number or bank reference
• Screenshots of confirmation page or email

Malaysia rights on refunds and when to escalate

In Malaysia, the Consumer Protection Act 1999 can help with unfair service practices and advance-paid services, even though it does not create a universal cooling-off period for every online subscription. If money was taken wrongly after cancellation, you can complain to KPDN and, where suitable, file a claim with the Tribunal for Consumer Claims Malaysia, known as TTPM.

If card payment was involved and the merchant does not resolve it, you can also ask your bank for a chargeback, which Malaysians usually call a chargeback or a disputed recurring card transaction. Banks commonly work within about 60 to 120 days from the transaction date or from when you discovered the issue, under Bank Negara Malaysia complaint-handling rules tied to the Financial Services Act 2013 or Islamic Financial Services Act 2013.

New Masters Academy plans and pricing in MYR for Malaysia

Current monthly plans

Prices are approximate, converted from USD at 1 USD about RM4.72. Check the official website for the exact amount charged to your card and any updated local pricing.

Which plan costs the most and what that means before cancelling

The least expensive published plan is Library Plan at $49.00 (RM231) per month, while the most expensive is Live Plan at $199.00 (RM939) per month. The gap is large, so if you upgraded for a short project or live teaching access, one missed billing cycle can cost far more than expected.

The verified data does not provide annual billing options, bundle deals, hidden admin fees, or a price increase history. Since no cancellation fee was found, the main financial risk is simple recurring renewal, not a termination penalty.

Malaysia consumer rights for overseas subscriptions like this one

What the Consumer Protection Act 1999 can and cannot do here

For Malaysians, the main law to know is the Consumer Protection Act 1999. It does not give a blanket cooling-off period for every online subscription, so you cannot assume you have a free cancellation window just because you changed your mind after signing up to New Masters Academy.

There is, however, a 10 working day cooling-off period for certain direct sales contracts, including door-to-door and mail-order arrangements, when the contract meets specific form rules. For a typical online education subscription billed through a website or app, that direct sales rule may not fit cleanly, so your strongest practical protection is proof of cancellation, proof of charge, and a fast complaint if billing goes wrong.

Advance-paid services, unfair charges, and where TTPM fits in

The CPA is also relevant to advance-paid services. If a service provider keeps charging after you cancelled, or refuses to address an obvious billing mistake, that can move from a simple customer service issue into a consumer complaint issue in Malaysia.

TTPM can be useful when the amount is clear and your evidence is tidy: receipt, cancellation email, screenshot, and bank statement. KPDN is the ministry to approach for broader consumer complaints, while TTPM is the tribunal route for a more formal consumer claim process.

Useful Malaysia complaint channels

If New Masters Academy ignores your cancellation or refund request, file a complaint with KPDN and prepare your documents for TTPM. Use the official channels so your timeline is recorded properly.

• KPDN official portal: Ministry of Domestic Trade and Cost of Living
• TTPM official portal: Tribunal for Consumer Claims Malaysia
• Banking complaints framework: Bank Negara Malaysia

When filing, attach your cancellation message, the disputed charge amount, and the date the charge happened. A complaint with exact dates is much stronger than a general statement saying you were charged unfairly.

What customer experience data shows about cancelling this subscription

Clear verdict based on the available evidence

Here is the honest answer: there are no verified user reviews in the research set about the New Masters Academy cancellation process. So I cannot tell you that cancellation is easy or difficult based on review numbers, and I will not invent a trend just to fill space.

What we can say from the documented facts is that the process is less transparent than ideal because the available sources confirm the cancellation channels but do not publish full step-by-step instructions or a clear refund rule. For consumers in Malaysia, that usually means the safest approach is to cancel early and document everything.

Recurring themes from the available source material

• "No user reviews found." (Research data)

Documents to keep before and after ending the subscription

Proof to save before cancellation

If cancellation steps are unclear, your documents become your safety net. Save a screenshot of the page showing your active plan, one image showing the next billing date, and one copy of the latest charge email or card transaction.

Also save any learning material you personally need before access ends. Since the available terms do not explain data retention after cancellation, do not leave course bookmarks, progress notes, or saved references sitting only inside the platform.

Proof to save for refund requests and later disputes

For a refund request, the most useful file set is small but specific: cancellation confirmation, transaction reference, billing amount, and the date the disputed charge happened. If the amount was $199.00 (RM939), say that exact amount in your complaint instead of a rough estimate.

After cancelling, keep monitoring your card or bank statement for at least two billing cycles. If a recurring charge appears after the end date shown in your proof, you already have the evidence bundle needed for support, KPDN, TTPM, or your bank.

Common mistakes that cause extra charges or weak refund claims

Using the wrong cancellation channel

A very common scenario is cancelling on the website when the subscription was actually started through App Store or Google Play. In that case, the store billing may continue because the merchant and the app store are not using the same cancellation switch.

Solution: match the cancellation channel to the original payment channel. If Apple or Google billed you, end it in the store subscription menu and save the store confirmation screenshot.

Waiting until the billing date itself

Another mistake is cancelling on the renewal day and hoping the charge will not go through. With overseas digital services, time zone differences can work against you, and a billing system may process earlier than you expect in Malaysia time.

Solution: cancel at least three days before the next billing date. If your renewal is close, cancel in the account and send the email on the same day so your timestamp is stronger.

Assuming cancellation means automatic refund

People often think stopping the subscription halfway through the month means the unused days will be refunded. The available policy data for New Masters Academy does not confirm that, so expecting a pro-rated return can leave you disappointed.

Solution: separate the two issues in your mind. Cancellation stops future renewal, while refund for a current or past charge needs its own request with dates, amount, and evidence.

Leaving without confirmation proof

Some users click through a page, see a message flash up, and then close the tab without saving anything. If another charge appears later, support may ask for proof and you will have only your memory.

Solution: keep one screenshot of the final confirmation screen and one email copy if received. If no confirmation appears within a short time, send an email request immediately and preserve that timestamp.

A quick comparison of New Masters Academy cancellation methods

Methods, timing, fee, and effort

What this comparison means in real life

The web route is the fastest if you subscribed directly and can still log in. App Store and Google Play are just as valid when the store is the billing party, but they feel slower because users often need to confirm where the payment really came from.

Registered mail is slower, especially to the United States, but it can help if you expect a dispute and want stronger evidence. No single route suits everyone, so pick the one tied to your payment source and add email proof if the charge amount is high.

What to do in the days after you cancel

Immediate follow-up so the cancellation sticks

Right after cancelling, check whether your account page now shows a non-renewing status, an end date, or a downgraded state. Save that page as a screenshot and set one calendar reminder for two days before the old billing date, just to verify no new payment is queued.

If no confirmation email arrives, do not wait quietly. Send a short follow-up to [email protected] the same day and attach the screenshot of the page you used, because that creates a second trail with a timestamp.

Statement checks, chargeback timing, and useful links

Watch your card or bank statement for at least 60 days, and ideally up to two billing cycles. If an unauthorised recurring charge appears, contact your issuing bank and say you want to dispute a recurring card transaction or request a chargeback; in Malaysia, banks commonly work within about 60 to 120 days depending on the bank and card-network rules.

Useful links for follow-up and escalation are below.

• New Masters Academy Terms of Service
• KPDN official website
• TTPM official website
• Bank Negara Malaysia

The only public cancellation address and how to use it properly

Postal address currently associated with notices

No Malaysia cancellation office was found in the verified material. The available public address linked to the service is in California, so Malaysian users should treat this as an administrative or legal notice address, not a walk-in support point.

If you choose to send a written notice, use this address:

• 16182 Gothard Street, Huntington Beach, CA 92627, United States

Add your account email, last charge amount, and your cancellation request date inside the letter. Email and account cancellation are usually the more practical routes, while post is mainly for extra proof when support is slow or a billing dispute is already brewing.

Bottom line for Malaysia

For most users in Malaysia, the most efficient path is straightforward: identify where you subscribed, cancel through that exact channel before the next billing date, and keep screenshots plus the email trail. Because the refund and data retention rules are not clearly published in the available source material, solid documentation is your best protection if anything goes wrong.

If New Masters Academy charges you after valid cancellation and does not sort it out, escalate fast with KPDN, TTPM, and your bank. That way you are not just hoping support replies, you are working with evidence and a proper Malaysia complaint path.