Cancellation Shaw Academy: Easy Method

What is Shaw Academy

Shaw Academy, now also known as Upskillist

Shaw Academy is an online learning platform selling subscription access to courses in business, tech, design, and other career-focused topics. Based on the current service information, the brand now operates under Upskillist branding in some places, but the cancellation terms still appear on Shaw Academy pages such as the terms page and FAQ page.

If you signed up in Malaysia, the key thing to understand is the business model. Shaw Academy uses a 28-day free trial that can convert into a paid membership unless you cancel before the trial ends. The terms also say membership continues until you or Shaw Academy terminate it, with no minimum commitment period stated (shawacademy.com).

What users are actually paying for

The paid offer is not a one-off course purchase in the usual sense. It is a recurring membership that gives access to course content and related benefits, and the membership fee is billed on a recurring basis according to the selected plan (shawacademy.com).

That matters because many users feel frustrated when cancellation steps are unclear or when a charge appears right after the free trial. If you joined just to test one class, you still need to treat it like a recurring subscription and watch the billing date carefully, lah.

How the service behaves in Malaysia

For Malaysia, there is no clear Malaysia-specific pricing page published in ringgit on the official terms page. Support is handled mainly online through your account or by email at [email protected], and no live chat hours are listed. The support phone shown in available research is +1 516-858-7410, which is not local to Malaysia.

That means Malaysian users should expect a self-service process rather than a local hotline experience. If you need fast proof, save screenshots, email confirmations, and bank records from the same day you cancel, because support appears to rely mainly on email rather than real-time assistance.

How to cancel Shaw Academy without getting charged again

Checks to do before you click cancel

A lot of members panic only after the card is charged. Better to prepare before cancelling. Check your billing date, confirm whether you subscribed on the Shaw Academy website, App Store, or Google Play, and take a screenshot of your current plan and payment page inside the account area.

This step matters because the terms say billing usually happens on the calendar day matching the start of your paid membership, although timing can shift in some cases if payment settlement fails or the month has fewer days (shawacademy.com). Save anything showing the trial start date, the next charge date, and the last four digits of the payment method.

• Screenshot the profile page
• Screenshot Membership and Payments
• Note the trial end date
• Save any sign-up emails
• Check whether billing is direct, iOS, or Android

Cancel through the Shaw Academy website account

This is the main direct cancellation route listed in the terms. Log in to your Shaw Academy account, click the profile icon, open your student profile section, go to the Membership and Payments tab, then select Cancel Membership and benefits and follow the on-screen steps (shawacademy.com).

Do not stop halfway if the page offers a discount or asks whether you want to stay. Some users report difficulty cancelling and then being charged after the trial period ends. Until you see a final confirmation screen or receive confirmation by email, assume the subscription is still active.

If the account page is slow or broken, go to the help area at Shaw Academy FAQ and send support an email the same day. In the email subject line, write your account email, cancellation request, and the date. That creates a paper trail if anything goes wrong later.

Cancel through App Store or Google Play

Only use these routes if you originally subscribed through Apple or Google billing. If your payment comes through iPhone billing, open the App Store, tap your profile icon, choose Subscriptions, select your Shaw Academy subscription, then tap Cancel Subscription and confirm (shawacademy.com).

If your payment comes through Android billing, open Google Play, tap the menu area, choose Subscriptions, select Shaw Academy, then tap Cancel Subscription and confirm (shawacademy.com). A common mistake is cancelling on the Shaw Academy website when the real billing is still controlled by Apple or Google.

• iOS path: App Store > Profile > Subscriptions > Shaw Academy > Cancel Subscription
• Android path: Google Play > Subscriptions > Shaw Academy > Cancel Subscription
• Direct website billing: Account > Profile > Membership and Payments > Cancel Membership and benefits
• Use the same channel that billed you

Email, phone, and written notice options

Shaw Academy support can be reached at [email protected]. Available research also lists the phone number +1 516-858-7410, but support hours are not specified, and email is the more practical documented route for Malaysian users. If you send an email, include your full name, account email, billing date, amount charged, and a plain sentence asking for cancellation effective immediately.

No Malaysia-specific postal cancellation address was found. If you still want formal written proof, a registered letter can be used as an extra record, although the service does not publish a clear cancellation address in Malaysia. Some consumers now use digital registered delivery tools such as Postclic for time-stamped proof of sending and receipt when ordinary email feels too weak.

For email, send one message and then follow up with the same thread if there is no reply after 3 to 5 working days. Do not send five separate messages with different wording because that can make your timeline messier when you need to show evidence later.

After you cancel, what changes on your account

Access and renewal timing

Shaw Academy states that membership continues until terminated by the subscriber or the company, and billing runs on a recurring basis (shawacademy.com). In practical terms, if you cancel before the next billing date, you are trying to stop the next renewal rather than asking for a backdated cancellation.

For free trial users, the deadline is stricter. The terms say the 28-day free trial converts to a paid membership unless you cancel before the end of that period (shawacademy.com). If your trial started on 1 July, cancel before the end of 28 July rather than waiting until the billing day morning.

What happens to your data and course history

Shaw Academy does not clearly state on the terms page what happens to your data after cancellation. There is also no clear published statement on how long course history, certificates, or account information remain accessible after membership ends.

Because of that gap, export what you can before cancelling. Save certificates, lesson notes, invoices, and any course progress screenshots. If something matters for your CV or reimbursement claim, keep a copy outside the platform because the data retention policy is not clearly explained in the available terms.

Refunds, billing disputes, and the Shaw Academy terms that matter

What the refund policy says in plain language

The official terms are blunt on partial use. Refunds are not provided for partial membership periods or lessons, and specific refund requests are directed to [email protected] (shawacademy.com). In simple terms, if you used part of the period and then changed your mind, do not expect a pro-rated refund.

This is where many users get upset. People worry about losing access too soon or not getting a refund, and with Shaw Academy that worry is understandable because the written refund rule is not generous. If the charge was valid under the plan and the period already started, success on refund requests may be limited.

Your rights in Malaysia if you changed your mind quickly

In Malaysia, subscription issues are generally tied to the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. Based on the jurisdiction data provided for this guide, consumers have a 10-day cooling-off period from the transaction date to cancel without penalty, and the supplier should refund payments within 30 days after receiving written withdrawal notice.

That local position is more consumer-friendly than Shaw Academy's published terms, which do not clearly mention a cooling-off period. If you subscribed from Malaysia and acted within 10 days, send a written withdrawal notice by email right away, attach proof of the transaction, and state that you are exercising your cooling-off right under Malaysian consumer protection rules.

How to request a refund step by step

Use the channel that creates the best evidence. Email [email protected] with your account email, transaction date, amount, payment method, and a short explanation such as unauthorised charge, charge during trial, or duplicate billing. Attach screenshots of the billing page and the bank statement line showing the transaction.

If billed by Apple or Google, also use their subscription and refund systems because store billing disputes are often handled within that ecosystem. If Shaw Academy billed your card directly and there is no helpful reply, ask your bank about a chargeback for an unauthorised or recurring card transaction. In Malaysia, banks commonly work within a 60 to 120 day window from the transaction date or from when the issue was discovered, under Bank Negara Malaysia complaint-handling rules and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Key subscription conditions in the terms

The terms say auto-renewal applies to the membership fee, billed on a recurring basis according to your plan. They also say the billing date usually matches the calendar day on which the paid membership started, with some timing shifts possible if settlement fails or if the date does not exist in a given month (shawacademy.com).

The terms do not state a minimum commitment duration, so the membership continues until terminated. The 28-day free trial converts to paid billing unless you cancel before the trial ends, and the terms are governed by the laws of the United States of America (shawacademy.com). For Malaysian users, that clause does not stop you from raising a local consumer complaint with KPDN or TTPM about charges affecting you in Malaysia.

Shaw Academy plans and pricing for Malaysian users

Estimated membership prices in RM

These prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Actual local charges may differ, so confirm the final amount on the official website before subscribing.

Which plan costs more and where savings appear

The highest monthly equivalent in the available data is the Monthly Subscription at $49.95 (RM236)*. Among the term plans from review data, the yearly plan at $19.00 (RM89.68)* per month is the lowest monthly equivalent, while the quarterly plan at $39.00 (RM184.08)* sits much higher.

Using those numbers, the yearly rate is about 62 percent cheaper per month than the Monthly Subscription and about 51 percent cheaper than the quarterly rate. That sounds attractive, but it only saves money if you actually plan to use the courses for many months. If you are unsure, a cheaper-looking long plan can still become wasted spend.

Malaysia consumer rights if Shaw Academy ignores your cancellation

The local law you can rely on

For Malaysian users, the main reference points are the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. Applied to an online subscription like Shaw Academy, these rules support clear disclosure, proper online transaction information, and consumer remedies when charges or cancellation handling become unfair.

The jurisdiction data for this guide also gives a 10-day cooling-off period from the date of transaction, with written withdrawal and a refund due within 30 days. Shaw Academy's terms do not clearly spell this out, so if you subscribed from Malaysia and acted quickly, mention both the transaction date and the date you sent your cancellation notice.

How to complain to KPDN and TTPM

If Shaw Academy does not reply, rejects a reasonable billing complaint, or keeps charging after cancellation, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare a simple chronology with dates, screenshots, transaction amounts, and copies of your emails to [email protected].

If money is still disputed, you can also consider the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is useful when the issue is specific and documented, such as a recurring charge after cancellation or a refusal to address an alleged unauthorised transaction. KPDN can guide you on the complaint channel, while TTPM is the practical forum for many consumer money disputes.

Useful authorities for Malaysian consumers

For broader consumer support and awareness, FOMCA is often cited in Malaysian consumer matters. For formal action on subscription problems, KPDN and TTPM are the names to know because they are directly relevant when a company ignores a cancellation request or a refund complaint.

• KPDN: official complaint and consumer protection authority in Malaysia
• TTPM: forum for consumer claims involving disputed charges
• FOMCA: consumer advocacy body often referenced for guidance

What customers say about cancellation and charges

Overall verdict from available reviews

The cancellation reputation in the review set provided here is poor. The trend is 0 positive and 5 negative reviews out of 5 unique reviews, with repeated complaints about charges after cancellation, charges during free trial, and refund problems.

To stay balanced, Shaw Academy does offer a direct self-service cancellation path in its terms, and there is no verified evidence here of hidden cancel buttons or mandatory phone calls. Still, based on the user review sample and the recurring issues listed for local users, cancellation appears difficult in practice when billing disputes arise.

Recurring themes in user feedback

Individual review examples

• "They will take money out your account without you knowing whilst spamming you with texts and refusing to let u leave. I had to cancel all my cards :(" (TrustPilot)
• "I signed up for a free trial and my credit card was immediately charged $45.99 [about RM217.07] for materials which I did not authorize." (TrustPilot)
• "I cancelled this scam back on January 6th, 2021... Now months later AFTER cancelling... they have taken two deposits of $48.99 [about RM231.23] from my account." (Revdex.com)
• "They charged me over $100 [about RM472.00] for a membership when I was in my first week free trial." (SmartCustomer)

Documents to keep before and after you cancel

Before cancellation

Do not rely on memory. Save a screenshot of the account profile page, the Membership and Payments tab, the current plan name, and the next billing date. If you are in the 28-day trial, capture the exact start date shown anywhere in your sign-up emails or account history.

If you earned certificates or completed modules, download or screenshot them before you cancel because the post-cancellation data handling is not clearly explained in the terms. This takes 10 minutes and can save a lot of hassle later.

For refunds and after cancellation

For a refund or billing dispute, keep the transaction ID, card statement line, charged amount, account email, and the date you sent your cancellation request. If you wrote to [email protected], save the full email thread with timestamps.

After cancelling, keep the final confirmation screen and any email that confirms termination. Then check your bank or card statement for at least the next 2 billing cycles so you can spot any recurring charge early and dispute it within the bank's timeline.

Common Shaw Academy cancellation mistakes Malaysians should avoid

Wrong channel, late timing, and refund assumptions

Mistake one is cancelling in the wrong place. If Apple or Google billed you, cancelling only on the website may not stop store billing. The fix is simple: check your statement and use the same billing channel that charged you.

Mistake two is waiting until the last day of the 28-day trial. If the trial ends on day 28, cancel earlier, ideally 3 to 5 days before, especially since support hours are not specified. Leaving it to the final evening is how people get caught by timezone confusion or a failed page load.

Mistake three is expecting a pro-rated refund after using part of the paid period. The terms say refunds are not provided for partial membership periods or lessons (shawacademy.com). If your issue is just non-use, your chances are weaker than if the issue is an unauthorised or duplicate charge.

No proof, ignored retention prompts, and weak follow-up

Mistake four is not saving proof. Several negative reviews centre on charges after users believed they had already cancelled. If you do not keep the confirmation screen or email, it becomes harder to show the bank, KPDN, or TTPM what happened and when.

Mistake five is stopping at a retention screen. Some platforms show a discount, pause option, or warning message before the final cancel step. If the page says anything like keep benefits or continue learning, read carefully and continue until you reach a clear cancellation confirmation.

Mistake six is giving up after one email. Since live chat is not available in the research data, the practical move is to send one clear request, wait a few working days, then follow up in the same thread. After that, move quickly to your bank dispute route and a KPDN complaint if the issue involves a charge you did not authorise.

Cancellation methods compared side by side

Comparison table

What this comparison really means

Website cancellation is the most direct route for users billed by Shaw Academy itself because it is the method named in the terms. App Store and Google Play are just as valid if those stores handle your billing, but they require you to confirm the subscription source carefully.

Registered mail is slower and less practical because no clear Malaysia cancellation address was found, but some consumers still use a formal notice for evidence. Pick the route that matches your billing source and gives you the cleanest proof trail.

What to do right after cancellation

Immediate checks and bank monitoring

As soon as you cancel, take a screenshot of the success page, save any email confirmation, and put a calendar reminder 2 days before the next expected billing date. Then check whether the membership page now shows a cancelled status or an access end date.

Monitor your card or bank statement for 60 to 120 days if you had a billing issue, because that is the kind of timeframe many Malaysian banks use for chargeback or recurring transaction disputes. If a fresh charge appears after cancellation, contact the issuing bank immediately and say you want to dispute an unauthorised or recurring card transaction.

Alternatives and useful links

If you are cancelling because the pricing feels too high or the process is too troublesome, there are other learning platforms with clearer buying models. Udemy sells many courses individually at $10.00 to $200.00 (RM47.20 to RM944.00). Coursera offers free audit options, with paid certificates or specialisations at $39.00 to $79.00 per month (RM184.08 to RM372.88). LinkedIn Learning runs at $29.99 per month (RM141.55) or $239.88 yearly (RM1,132.23).

Useful links for your next step are below. Use the official pages for account access and help material, and use the Malaysian consumer authority site if a charge dispute turns messy.

• Shaw Academy official website
• Shaw Academy terms
• Shaw Academy FAQ
• KPDN official website

Address and formal notice situation for Shaw Academy

No clear Malaysia cancellation address published

No specific postal or physical cancellation address for Shaw Academy Malaysia was found in the verified material used for this guide. The service appears to handle cancellations mainly online through the member account area or by email at [email protected].

That means Malaysian users should not waste time hunting for a local office address before taking action. Use the account cancellation route first, then email support on the same day if you need a written trail.

How to send a formal notice if needed

If you need to escalate because of a disputed charge, send a clear written notice by email and keep the sent copy, attachments, and timestamps. State your account email, the transaction amount, the transaction date, and the fact that you already cancelled or are withdrawing within the cooling-off period if that applies.

If the matter is still unresolved, bring that evidence to your bank, KPDN, or TTPM. In a real dispute, the strongest file is usually simple and chronological: sign-up date, trial date, cancellation date, charge date, and every screenshot saved along the way.