Cancellation New Masters Academy: Easy Method

What is New Masters Academy

An online art school with monthly billing

New Masters Academy is an online education platform focused on art, design, and craftsmanship. It sells recurring subscriptions for video lessons, live classes, critiques, and mentorship, with pricing listed on its official pricing page such as Library Plan at $44.00 (₱2,450), Library+ at $71.00 (₱3,950), and Live Plan at $198.00 (₱11,000) per month (nma.art).

For users in the Philippines, the main issue is not what the service offers but how unclear the cancellation side can feel. The terms page does not clearly spell out a cancellation workflow, refund rule, auto-renewal clause, minimum commitment, or data retention policy, which leaves users relying on the billing help page and support contacts instead of one clean policy page (newmastersacademy.com).

What people actually pay for

The paid value is centered on access. The Library Plan gives on-demand courses and more than 2,500 hours of art instruction, while Library+ adds DVRs of live classes plus reference materials, and the higher tiers add group coaching or one-on-one mentorship (nma.art).

That means your subscription is less like buying one course and more like renting access to a learning library each month. If you stop paying, you should expect the service side of that access to end at or near the end of your paid billing cycle, although the terms do not clearly define the exact post-cancellation access rule (newmastersacademy.com).

Availability in the Philippines

New Masters Academy is accessible in the Philippines through the web, and support is mainly handled in English through [email protected] and phone number +1 (714) 202-6408. Support hours are not published, so email is the more realistic channel if you are contacting them from Philippine time (nma.art).

Heads up if you are paying from a local card, GCash-linked card, or Maya card. Pricing is published in US dollars on the service side, but for this guide the monthly plans are shown in peso equivalents such as $44.00 (₱2,450) and $71.00 (₱3,950). Exchange rates can shift, so your actual statement amount may be a bit higher or lower depending on your bank’s conversion rate.

How to cancel New Masters Academy

Before you cancel, do these checks

A lot of frustration starts when users cancel too late or do not save proof. Before doing anything, log in and note your current plan, your billing date, the amount of your last charge, and the email linked to the account. Take screenshots of the account page, the subscription page, and the latest receipt.

This matters because users have reported charges even after asking to cancel. If that happens, your screenshots become your best evidence for a refund request, a bank dispute, or a DTI complaint. Also save any coursework, notes, or reference items you still need, since the terms do not explain what data stays available after cancellation (newmastersacademy.com).

Cancel through your web account

The company’s official billing help page is Billing and Subscription. The truth is, New Masters Academy does not publish a detailed click-by-click cancellation flow in its terms, so the practical route is to sign in to your account, open the billing or subscription area, and look for plan management or cancellation controls on the my account pages (nma.art).

A workable path is usually: sign in, go to My Account, open Billing or Subscription, review your active plan, then choose the cancel or manage subscription option if it appears. If the button is missing, send an email to [email protected] from your account email on the same day and attach a screenshot showing your active subscription page.

Do not stop at the click itself. Wait for a confirmation screen or email. If there is a retention page with an offer or pause option, read carefully and continue until you see a clear confirmation that future billing will stop. Some users who thought they were done later found another charge on their statement, so the final confirmation is the part that counts.

Cancel by email or phone when the account page is unclear

If the self-service route is confusing, contact support directly at [email protected] or call +1 (714) 202-6408. Support hours are not listed, so email is the safer option for users in the Philippines because it creates a written trail with timestamps (nma.art).

Your email should be short and specific. Include your full name, account email, plan name, last charge amount, and a direct instruction such as “Please cancel my subscription before the next billing date and confirm by email.” Ask them to confirm the effective date of cancellation and whether access continues until the end of the paid period.

If you call, write down the date, Philippine time, the number dialed, and the name of the agent if given. After the call, send a follow-up email summarizing the conversation. That simple step often saves users from the classic problem of hearing “we will process it” and then having no proof later.

Using a postal request as an extra proof option

If you want a paper trail, you can also send a cancellation request to the company’s corporate address. This is not the fastest route, but it can help if email support is unresponsive or if you are building evidence for a dispute.

Some users now use digital registered delivery tools such as Postclic instead of traditional registered mail because they produce timestamped proof of sending, receipt, and opening. Whether you use paper mail or a digital equivalent, include your account email, plan, last payment date, and a clear request to end recurring billing.

What changes after you cancel

Your access usually lasts until the paid period ends

New Masters Academy’s terms do not clearly state the exact access timeline after cancellation. In practice, subscription services like this usually let you keep access until the next billing date, not beyond it, so if you cancel on March 10 after paying for a period that ends on March 31, you would normally expect access until March 31.

Since this specific rule is not spelled out on the terms page, ask support to confirm your final access date in writing. That one sentence in an email can prevent a lot of back-and-forth if your courses disappear earlier than expected or if you are billed again by mistake.

If you do nothing, billing may continue

The terms page does not show a clear auto-renewal clause, which is unusual for a monthly subscription service (newmastersacademy.com). Even so, the existence of monthly plans strongly suggests recurring billing behavior unless and until the subscription is canceled through the account or support channel.

Just a reminder: do not assume that deleting the app, logging out, or ignoring emails will stop charges. If your card or wallet is still attached to an active plan, you should assume billing can continue until you get confirmation that the subscription itself has been terminated.

Your data and course history are not clearly explained

The terms do not describe what happens to your data, saved progress, downloads, or account history after cancellation. There is also no published data retention rule on the terms page, so if you need records of completed classes, saved references, or invoices, export or screenshot them before ending the account (newmastersacademy.com).

This missing detail is one reason many users feel uneasy about canceling. If you may return later, keep copies of receipts and course notes so you do not have to rely on the platform preserving everything after your subscription expires.

Refunds, charge disputes, and the small print gap

Refund policy: the site does not clearly state one

Here’s the thing: the terms page does not publish a clear refund policy for general cancellations, unused time, or billing mistakes (newmastersacademy.com). That means there is no visible promise of pro-rated refunds if you cancel halfway through a month, and there is no clear written timeline for refund processing either.

For Philippine users, this is where expectations often clash with reality. If you paid $44.00 (₱2,450) for Library Plan and cancel after a few days, do not assume you will get money back for the unused period unless support explicitly agrees in writing.

Your rights in the Philippines still matter

In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. There is no universal statutory cooling-off period for ordinary online subscriptions, but consumer agencies still expect fair disclosure of charges, proper service delivery, and a way to question unauthorized or misleading billing.

For door-to-door or direct sales, a 7 working day cooling-off period is recognized in specific situations. That rule is not a clean fit for a normal online art subscription, so for New Masters Academy the stronger practical argument is usually billing error, non-delivered service, or continued charging after cancellation rather than a simple change of mind.

How to ask for a refund effectively

Start with email because it creates the best record. Send your request to [email protected] with your account email, invoice or receipt, charge date, card statement screenshot, and a short explanation such as unauthorized renewal, duplicate charge, or cancellation already requested before billing.

Ask for three things in one message: cancellation confirmation, refund confirmation if applicable, and a date when the refund should appear. If support does not answer within a reasonable window such as 3 to 5 business days, follow up once with the original message attached so the timeline is easy to read.

Chargeback and payment channel options in the Philippines

If support refuses or ignores a valid billing complaint, you can dispute the charge through your card issuer, bank, GCash-linked card, Maya card, or other payment provider. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to challenge an unauthorized or continued charge, so do not wait too long.

Use chargeback as a last resort when you have proof that you canceled before the billing date, were billed twice, or never authorized the charge. Keep your screenshots, confirmation emails, and support thread because your bank, e-wallet provider, or DTI may ask for them.

New Masters Academy terms and subscription conditions: what is missing

Subscription terms that are not clearly published

The current terms page leaves several core subscription points unclear. No minimum commitment is specified, no free trial terms are specified, no applicable law is specified, and no dispute resolution process is spelled out on the published terms page (newmastersacademy.com).

That absence matters in real life. If a user in the Philippines is charged after attempting to cancel, there is no neat clause on the terms page that says exactly how that dispute should be handled or what timeline the company follows for billing corrections.

How this affects you as a paying user

When terms are thin, your best protection is documentation. Save the pricing page you saw when subscribing, the billing page inside your account, and every support reply. If there is ever a mismatch between what you believed you bought and what was actually billed, those records become more useful than broad policy language.

The same goes for auto-renewal. Even though the terms page does not clearly show an auto-renewal clause, you should still treat all monthly plans as recurring until canceled because the service is sold as subscription access with monthly prices like $71.00 (₱3,950) and $198.00 (₱11,000) (nma.art).

New Masters Academy plans and prices in the Philippines

Current monthly plans

Which plan costs the most and least

The cheapest listed recurring option is Library Plan at $44.00 (₱2,450) per month. The most expensive is Master Mentorship Plan at $247.00 (₱13,750) per month, which is a serious spend for most Philippine users and worth reviewing closely before another renewal hits (nma.art).

Value depends on how often you use live feedback. If you mostly watch recorded lessons, the higher plans can become expensive very quickly. If you signed up for coaching but only use the video library, you may be overpaying by several thousand pesos each month.

Billing notes and practical price reality

The pricing data available here is monthly, and there is no verified annual savings calculation in the source set provided. There is also no published cancellation fee and no early termination fee found in the terms, which is good news if you are planning to stop before the next monthly charge (newmastersacademy.com).

Still, your actual peso amount may differ on your bank statement because the original prices are in dollars. Foreign transaction fees, card conversion spreads, and exchange rate movement can push the real charge above the simple peso estimate shown in this guide.

Your rights in the Philippines when a subscription will not cancel cleanly

Laws that matter for New Masters Academy users

For users in the Philippines, the key laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. In plain language, these laws support fair dealing, proper disclosure, and accountability for online transactions, especially when a service keeps charging after you tried to cancel.

New Masters Academy’s terms do not clearly explain refund rights, auto-renewal wording, or a dispute process. When a platform leaves those points vague, Philippine consumer rules become more relevant because your complaint can focus on unfair or unclear billing rather than a missing internal policy.

Cooling-off and withdrawal: what applies and what does not

A 7 working day cooling-off period is recognized in some direct sales situations in the Philippines. For normal online subscriptions, there is no universal automatic cooling-off rule that works like a guaranteed no-questions-asked cancellation right for every service.

So if you subscribed to New Masters Academy online, your strongest case is usually not “I changed my mind,” but “I canceled before renewal and was still charged,” or “the service delivered was not what was represented.” That framing is more practical when contacting support, your bank, or DTI.

How to file a complaint

If support does not fix the issue, prepare a file with your screenshots, billing dates, receipts, cancellation request, and any reply from [email protected]. Then file a complaint with DTI for the consumer issue and with your bank or e-wallet provider for the payment dispute if money was taken incorrectly.

You can also escalate financial transaction issues to BSP when your card issuer or financial provider does not handle a valid dispute properly. For a continued charge, monitor the statement date carefully because dispute windows are often tied to the statement, not the purchase date.

Useful authorities for Philippine users

For online consumer complaints, DTI is the practical first stop. For card and e-wallet dispute handling, BSP is the financial regulator that matters. The Philippine Competition Commission is also listed in the research data as a relevant authority in the consumer rights context.

When you write your complaint, stick to dates and amounts. Example: “I requested cancellation on April 2, support did not confirm, and another charge of $71.00 (₱3,950) appeared on April 15.” That kind of timeline is much stronger than a general complaint that the service felt difficult.

What customers say about cancellation and support

Overall verdict from available reviews

Based on the review set provided, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 5 negative reviews out of 5 unique reviews, with recurring complaints about support quality, refund refusal, and subscriptions not being canceled promptly.

To stay balanced, New Masters Academy does offer a strong art-focused catalog and premium instruction structure. Still, the review pattern around customer service is a clear heads up if you are trying to stop a recurring plan and want things resolved quickly.

Recurring themes

Individual review snapshots

• "I have been trying to cancel my subscription for weeks, but I keep getting the runaround from customer service. They keep telling me that they will process my cancellation, but nothing ever happens." (TrustPilot)
• "I was charged for a subscription I didn't want, and when I tried to get a refund, they refused. They said it was in the terms and conditions, but I never agreed to them." (TrustPilot)
• "I signed up for my Masters through a Course advisor. I was told that I would receive support and guidance throughout the course. However, I found that the support was lacking, and I was left to figure things out on my own." (TrustPilot)

Local pain points from the research match this pattern. Users in the Philippines may face extra friction because support is mainly in English and because some users report continued charges after cancellation requests.

Your documentation checklist before and after canceling

What to save before you press cancel

• Screenshot of your active plan and price
• Screenshot of your next billing date
• Copy of your latest receipt or invoice
• Screenshot of saved course history or account data

These four items cover most disputes. If the service later says your account had no active plan or that your billing date was different, you will have your own record from the exact day you canceled.

What to keep for refunds or disputes

• Support email thread with timestamps
• Bank or card statement showing the charge
• Cancellation confirmation email or page
• Notes from any phone call

If you need a chargeback through your bank, GCash-linked card, or Maya card, this file is usually enough to start. The cleaner your evidence, the less time you waste retelling the story to support, DTI, or your bank.

Mistakes that lead to extra charges

Common cancellation errors and how to avoid them

• Canceling without saving proof. Solution: take screenshots before and after the request.
• Assuming an email alone is enough. Solution: check the account page too and wait for confirmation.
• Expecting a pro-rated refund automatically. Solution: request it clearly and do not assume approval.
• Waiting until the billing date. Solution: cancel at least a few days before renewal.
• Stopping at a retention page. Solution: continue until you see final confirmation.

A real-world example is the user who said they were told cancellation would be processed, but nothing happened. That is exactly why a same-day follow-up email and screenshot matter. If another charge appears, you can show the precise date you acted.

Another common mistake is treating vague terms as protection. Since the refund and auto-renewal language is not clearly published, you should not rely on assumptions. Build your own evidence trail from day one instead.

A quick comparison of cancellation methods

Methods, timing, and difficulty

Key takeaway

The fastest route is usually the web account or support email because both can be done immediately. Registered mail gives stronger formal proof but moves slower, especially for a company based in California rather than the Philippines.

The app store routes are included because some users may have subscribed through a mobile channel, but use them only if your billing actually runs through Apple or Google. If your card statement shows direct website billing, the web account and support route is the more relevant path.

After canceling, do not relax too early

Immediate follow-up steps

Right after canceling, save the confirmation page, the email, and the date. Put a calendar reminder 3 days before your next expected billing date and another on the day your statement usually posts so you can catch any stray charge fast.

Monitor your bank, credit card, GCash-linked card, or Maya-linked card for at least one full billing cycle. If a continued charge appears, contact support the same day and attach the earlier cancellation proof in your first message.

If a charge still appears

You can dispute unauthorized or continued charges through your bank or e-wallet provider, and Philippine users usually have about 60 days from the statement date to raise the issue under common BSP-based dispute practice. DTI handles the consumer side under RA 7394, while BSP becomes relevant when the payment institution mishandles the dispute.

Do not just say “I canceled.” Send evidence in one bundle: cancellation screenshot, confirmation email, prior support message, and statement image showing the amount such as $44.00 (₱2,450) or $71.00 (₱3,950). That speeds up the review.

Alternatives if you still want online art learning

If you are leaving New Masters Academy but still want classes, MasterClass is a broader education platform at about $180 per year (around ₱10,000), Skillshare is about $168 per year (around ₱9,350), and Udemy sells many creative courses individually instead of a single recurring art membership. Those options differ in depth, but they may be easier fits if you want lower monthly pressure.

Udemy is useful if you prefer one-time course purchases, while Skillshare suits general creative learning, and MasterClass is better for polished inspiration than structured art coaching. The right choice depends on whether you need critique, a big library, or just a few targeted lessons.

Useful links

• New Masters Academy billing help
• New Masters Academy terms of service
• New Masters Academy pricing
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a written cancellation notice

Physical mailing address

If you want to send a written cancellation or correspondence related to your subscription, use this corporate address:

• 16182 Gothard Street, Ste G, Huntington Beach, CA 92627, United States

Include your full name, account email, plan name, last charge date, and a direct sentence asking them to stop recurring billing. If you are mailing from the Philippines, expect international delivery time, so use email on the same day as your faster track.

Best way to use the address in practice

The address works best as backup proof, not as your only step. Send the email request first to [email protected], use the account billing page if available, and keep the postal route for cases where you need an additional record.

If your main goal is speed, the online route is more practical. If your main goal is evidence, combining email, screenshots, and a written notice gives you the strongest file if support later disputes the timeline.