Cancellation Apollo: Easy Method

What is Apollo

Apollo is a sales data and outreach platform with a free trial that can turn into a paid plan

Apollo is a software subscription used by sales and marketing teams to find business contacts, run outreach, and track engagement. In practical terms, people usually pay for its B2B contact database, email sending tools, filters, and CRM-style workflow features rather than for a simple standalone app.

For cancellation purposes, the big thing to understand is the business model. Apollo says it offers a 30-day free trial for all plans, and if you do not cancel before the end of that trial, the next month is charged if your card is on file, and that charge is not refundable "if you do not cancel your account during the free trial" (apollo.io).

What users actually pay for on Apollo

The paid value is mainly in prospecting and outreach capacity. Apollo’s plan lineup includes unlimited emails on paid tiers, advanced filters, job change alerts, AI email writing, call recording, advanced reports, and security tools such as SSO on higher plans.

Many Malaysian users considering cancellation are not leaving because the software stopped working completely. A common reason is value for money. Research also shows recurring complaints about outdated or incorrect contact data and slower support response on lower-tier plans, which can make a plan at RM220.00 per month feel expensive if the team is not getting usable leads.

How Apollo works for users in Malaysia

Apollo does not show Malaysia-specific cancellation rules in the verified sources, and no Malaysia postal cancellation address was found for the SaaS service. Pricing in the research is converted into MYR based on about USD1.00 = RM4.40, so treat the RM figures as approximate rather than locked local prices.

For Malaysia, the practical channels are the web account, App Store, Google Play, and support contact through chat or email. Support details in the research list live chat in the Apollo app, email at [email protected], and a request form at Apollo support request form, with support available Monday to Friday.

How to cancel Apollo without getting charged again

Checks to do before you press cancel

Many Apollo users feel annoyed here, lah, because the scary part is not only cancelling. It is being charged after cancelling, losing access too early, or deleting a workspace before exporting what the team still needs. Apollo’s own terms say workspace deletion is permanent and cannot be undone, so save your data before doing anything (apollohq.com).

Before cancelling, take a screenshot of your current plan name, billing page, next billing date, and any active free trial countdown. If your account is on a 30-day trial, the deadline matters a lot because Apollo says deleting the workspace before you are billed means you will not be charged, but if you miss the trial end, the next monthly charge is not refundable (apollo.io).

• Export contact lists, reports, and any sequence data you still need.
• Screenshot the page showing your plan and renewal date.
• Check whether you subscribed on the web, App Store, or Google Play.
• Save your latest invoice, receipt, or card statement line.

Cancel through the web account

If you subscribed directly with Apollo, the core path in the verified terms is clear. Log in to your Apollo account, go to Settings, open Your plan, then click Cancel this workspace, and confirm the deletion prompt (apollohq.com).

This method is effective, but there is one major catch. Apollo frames the action as deleting the workspace, not just pausing billing. Because deletion is permanent according to the terms, do not click through too fast. If you need written backup, submit the same request through the support form on the same day and attach your screenshot.

If the cancellation screen leads you into support chat or a retention flow, stay focused on the final confirmation. A user review claimed the cancel button triggered a bot chat and no response followed: "Big time dark pattern by @MeetApollo when trying to cancel on their monthly self-serve plan. Cancel Plan button triggers a bot chat in order to cancel and then they don't respond." (Twitter)

Cancel through App Store or Google Play

If you started the subscription on iPhone or iPad, cancel it inside the App Store, not only inside Apollo. The verified path is App Store, tap your profile icon, open Subscriptions, find Apollo, then tap Cancel Subscription (apollohq.com).

If you subscribed through Android, open Google Play Store, tap the menu icon, choose Subscriptions, find Apollo, and tap Cancel Subscription (apollohq.com). This matters because many people cancel inside the service but forget the store billing layer, then the store renews anyway on the next date.

• App Store path: Profile icon > Subscriptions > Apollo > Cancel Subscription.
• Google Play path: Menu > Subscriptions > Apollo > Cancel Subscription.
• Take a screenshot after the store shows the end date.
• Check whether the listing says active until a specific date.

Email, chat, and registered mail options

Apollo does not provide a support phone number in the verified data. The practical support channels are in-app chat, usually Monday to Friday with replies often within minutes, email at [email protected], and the support request page at Apollo submit a request.

If you want a stronger evidence trail, send a short cancellation message by email on the same day you cancel in the account. Include your workspace name, billing email, last four card digits if safe to share, renewal date, and screenshots. If you prefer formal proof by post, the terms note a United States notice address; a registered letter can work as an extra record, and some users now use digital registered delivery services such as Postclic for timestamped proof instead of traditional paper mail.

What changes after you cancel and when access should end

Your access usually runs until the current paid period ends

The verified sources do not give a line-by-line access timeline after cancellation, but Apollo states subscriptions are non-cancelable during the term and non-refundable during that period (apollo.io). In plain language, that usually means you stop renewal for the next term, while access for the current paid month or term continues until its end date.

If your billing date is the 18th and you cancel on the 10th, expect access to continue roughly until the 18th unless Apollo shows a different end date in your dashboard or store subscription page. For App Store and Google Play purchases, the store page often shows the exact expiry date after cancellation, so screenshot that page.

If you do nothing, Apollo renews automatically

Apollo’s terms say each subscription term automatically renews for another period equal to the expiring term unless either party gives written notice of non-renewal at least 30 days before the end of the relevant term (apollo.io). That 30-day clause is a serious point for annual or longer commitments.

For a monthly self-serve user, the practical risk is the trial converting into a paid month or a monthly renewal being processed before you act. For a longer contract, the 30-day notice wording can catch teams that assume same-day cancellation will stop the next invoice. Check your contract term in the billing area before relying on a last-minute request.

Your data can be gone for good after workspace deletion

This is where many users get upset because billing and data are tied together. Apollo’s terms page for cancellation says deletion is permanent and cannot be undone, and it specifically tells users to export necessary data first (apollohq.com).

The verified sources do not state a post-cancellation data retention period. So the safe assumption is simple: if the workspace is deleted, treat your contact lists, reports, and setup as gone unless you exported them before cancellation.

Apollo refund policy and what Malaysians can realistically expect

The standard rule is no refund

Apollo’s main terms are blunt. "Subscriptions are non-cancelable during the term, and all payments are non-refundable. There are no refunds for partially used services or service units" (apollo.io). That means no pro-rated refund for unused days, no refund because your team stopped using it mid-month, and no refund just because you forgot the renewal date.

That is the part many users dislike most. If you were charged RM220.00 for a Basic month after forgetting to cancel, Apollo’s written position is that the payment is still non-refundable even if you use zero days of the new cycle.

Cases where a refund may still happen

There is one practical opening. A separate Apollo refunds source says a refund may be granted in exceptional circumstances such as prolonged service outages or verified billing errors, and requests may be processed within 7 to 10 business days from receipt of your request (apolloapp.co).

So, if the issue is a duplicate charge, billing after a valid cancellation, or a clear technical outage that made the paid service unusable, send a refund request with evidence immediately. Ask for a written reply that confirms the ticket date, the amount charged, and the card statement reference.

How to request a refund step by step

The best working route is to combine channels. Submit the request through the support form, then send the same details to [email protected], and use in-app chat if you still have access. Include the charge date, amount, invoice number, and screenshots showing your cancellation date or service issue.

• Your full account email and workspace name.
• The exact amount charged in MYR or card currency.
• The transaction date and statement screenshot.
• The cancellation proof or error proof.
• A short sentence stating the remedy you want.

Chargeback and store refund routes in Malaysia

If Apollo does not respond and you have solid proof of an unauthorised or wrongly repeated charge, a chargeback can be the last resort. In Malaysia, cardholders usually ask the issuing bank to dispute an unauthorised or recurring card transaction, and the practical window is often around 60 to 120 days from the transaction date or from when you discovered the problem, under Bank Negara Malaysia’s complaint-handling framework.

If the subscription was bought through App Store or Google Play, also use the store’s own cancellation and refund systems because the merchant of record may be the store, not Apollo directly. For card disputes, prepare screenshots, emails, chat logs, and the exact amount charged. Banks usually move faster when the timeline is documented clearly.

Apollo subscription terms that matter before and after cancellation

Auto-renewal and notice period can catch you if you wait too long

Apollo’s terms say each subscription term renews automatically for another term of the same length unless written notice of non-renewal is given at least 30 days before the end of the current term (apollo.io). For anyone on an annual or negotiated contract, this is the line that matters most.

If your renewal is on 31 August, send written notice by 1 August at the latest to stay on the safe side. Email plus account cancellation evidence is stronger than relying on one action only, especially if the contract is not a basic monthly self-serve plan.

The free trial conversion rule is strict

Apollo says it offers a 30-day free trial for all plans. It also says that if you delete your workspace before you are billed, you will not be charged, but if you do not cancel during the free trial and a credit card is on file, Apollo will charge you for the next month and that charge is not refundable (apollo.io).

This is a classic trap for busy teams. Someone starts a trial for testing, then leaves the card on file and forgets the date. Put a calendar reminder at least 3 days before day 30, can or not your team still wants the software.

Commitment and data points the terms do not fully explain

The terms clearly say subscriptions are non-cancelable during the term and payments are non-refundable (apollo.io). What the verified sources do not clearly spell out is the exact data retention period after cancellation or deletion, so you should not assume Apollo will hold your exported-ready data for later recovery.

That missing detail changes how you should cancel. Export first, then cancel, then save proof. If your company needs compliance records, preserve the last invoice, export files, and the deletion confirmation on the same day.

Apollo plans and pricing in Malaysia

Current plan table in MYR

Which plan costs most and which users tend to overpay

The least expensive option is the Free plan at RM0.00 monthly. The highest in the research set is Organization at about $118.18 (RM520.00) monthly, followed by Professional at about $79.55 (RM350.00) and Basic at about $50.00 (RM220.00).

If your team mainly needs light prospecting and simple outbound tests, a paid tier can become wasteful quite fast. Users unhappy with data quality often feel the pinch most on Basic because RM220.00 a month is still meaningful spend if the contact accuracy is not strong enough for daily use.

Billing notes Malaysians should watch

The research only provides monthly figures and says these RM prices are approximate conversions based on USD1.00 = RM4.40. No verified annual savings figure is provided in the source pack, so this guide does not invent one.

There is no cancellation fee found in the terms, and no early termination fee was identified. The real financial risk is not a fee for leaving. It is auto-renewal, free-trial conversion, and Apollo’s non-refundable billing policy once a new term has started.

Your rights in Malaysia if Apollo keeps charging or refuses a fair fix

The main law is the Consumer Protection Act 1999

In Malaysia, subscription disputes are usually looked at through the Consumer Protection Act 1999, often shortened to the CPA. For an Apollo user, the most useful parts are the right to information, the right to choice, and the right to redress if the service or billing conduct is not what was presented before purchase.

If Apollo’s terms say charges are non-refundable, that does not automatically end the story for every dispute. If you can show misleading information, an unauthorised recurring charge, or a billing error, you may still complain to KPDN and consider a claim through the Tribunal for Consumer Claims Malaysia, known as TTPM.

Cooling-off rights are limited for this kind of service

The jurisdiction data for this guide notes that Malaysian law provides a 10-day cooling-off period for certain future services contracts such as gym memberships or beauty packages. That does not clearly mean a general 10-day cooling-off right applies to Apollo’s SaaS subscription in the same way.

For Apollo specifically, the safer and more realistic rule is the one in Apollo’s terms: cancel before the 30-day trial ends if you do not want the first paid charge. If a sales rep told you something different, save that email because it may matter in a complaint.

How to escalate in Malaysia

If Apollo ignores your cancellation proof or a verified billing error, start by making a written complaint to the company with all evidence attached. Give a short deadline such as 7 calendar days for a reply, and state the charge amount, transaction date, and the fix you want.

If there is still no proper response, file a complaint with KPDN and consider TTPM for a consumer claim. For card issues, also raise the matter with your bank at the same time because bank dispute windows often run around 60 to 120 days and you do not want to miss that clock while waiting for support.

Useful Malaysia contacts

KPDN handles consumer affairs and complaint intake, while TTPM is the tribunal route for many consumer claims. Use the official portals so your complaint is logged properly and you can keep a reference number.

• KPDN official website
• TTPM official website

What customers say about cancelling and using Apollo

Overall verdict: cancellation looks more difficult than it should be

Based on the review set provided here, the sentiment trend is negative: 0 positive and 2 negative out of 2 unique reviews. That is a small sample, so it is not the whole picture, but it matches the practical worries many users already have about unclear cancellation, delayed support, and charges continuing after a cancellation attempt.

To stay balanced, Apollo does offer multiple cancellation channels and a documented account path in its terms, which is a positive sign on paper. But the negative user reports suggest execution can still feel messy, especially if support does not answer quickly.

Recurring themes from reviews and research

Individual user experiences

• "Do not subscribe to Apollo.io, we cancelled our subscription and have had not any response towards it, debit order went off and they are MIA with regards to any refund, we have mailed every type of support email and still no response at all." (TrustPilot)
• "Big time dark pattern by @MeetApollo when trying to cancel on their monthly self-serve plan. Cancel Plan button triggers a bot chat in order to cancel and then they don't respond." (Twitter)

The local research also flags two non-cancellation issues that often push users toward leaving: outdated contact details and slower support on lower-tier plans. If those are your reasons too, document them in your refund or complaint file because they help explain why you tried to stop renewal.

Documents to prepare before and after you cancel

What to save before cancellation

Do this before clicking Cancel this workspace, because Apollo says deletion is permanent (apollohq.com). Save the billing page, current plan, account email, workspace name, trial or renewal date, and any export files your team may need later.

• Screenshot of Settings and Your plan page.
• Screenshot of next billing date or trial end date.
• CSV exports, reports, and contact lists.
• Latest invoice or receipt.

What to collect for a refund request

A refund case is stronger when every key fact is visible in one folder. You want the transaction date, amount, card statement line, invoice ID, cancellation proof, and any service issue screenshots ready before contacting support.

If the charge happened after cancellation, also save the exact date and time of your cancellation attempt. A screenshot of the confirmation page plus the support ticket submission on the same day is especially useful if the case later goes to your bank, KPDN, or TTPM.

What to keep after cancellation

After cancelling, store the confirmation email, any in-app confirmation screen, and a fresh screenshot showing the subscription will end on a specific date if that appears. Then monitor your card or bank statement for at least the next 2 billing cycles.

This sounds basic, but it is the step many people skip. When a disputed charge appears 30 days later, proof from the cancellation day makes the whole process much more senang.

Mistakes that cause extra charges or lost data

Cancelling the wrong way for your billing channel

A very common mistake is cancelling inside Apollo when the actual subscription was started via App Store or Google Play. In that case, the store may still renew the plan unless you cancel in the store subscription page itself.

Real-world example: a user deletes the app and assumes the subscription ended. One month later the store bills again. The fix is simple: always identify the original billing channel first, then cancel there.

Missing the free trial deadline

Apollo’s trial is 30 days, and Apollo says if you do not cancel during that trial and your card is on file, the next month is charged and not refundable (apollo.io). This is one of the most expensive small mistakes because users often test the platform, get busy, and forget the day count.

Set two reminders, one at day 25 and one at day 28. If your team has not decided by then, delete the workspace before billing and reopen discussions later if needed.

Expecting a pro-rated refund for unused days

Many SaaS users assume stopping early means a refund for the remaining days. Apollo’s terms say the opposite: payments are non-refundable and there are no refunds for partially used services or service units (apollo.io).

Example: you renew on 1 June, cancel on 5 June, and expect 25 days back. Apollo’s written policy does not support that. Ask for a refund only if there is a billing error, duplicate charge, or a serious service issue supported by evidence.

Not exporting data before deleting the workspace

Apollo’s cancellation route for direct subscriptions is tied to workspace deletion, and the terms say deletion is permanent and cannot be undone (apollohq.com). Users in a hurry can lose contact lists, reports, and setup details the same day they stop billing.

The solution is boring but effective. Export first, save locally, then cancel. If a team lead needs audit records, store those exports with the final invoice and confirmation screenshot.

Leaving support requests undocumented

One negative review described repeated emails and no response after cancellation and a debit order still going through (TrustPilot). If you rely only on chat or only on one email, proving your timeline later becomes harder.

Use at least two channels on the same day if the issue is urgent: account cancellation plus support form, or store cancellation plus email. Save ticket numbers and screenshots so you have one clean chronology if you need to escalate.

Quick comparison of Apollo cancellation methods

Method table

How to choose based on your situation

If you subscribed directly, the web account route is the fastest. If you subscribed through Apple or Google, use the matching store because that is where renewal control usually sits.

Registered mail is slower but useful when the amount is large, the contract is annual, or support has gone quiet. There is no single best method for every case. The practical choice depends on where you bought the subscription and how much proof you need.

What to do right after cancellation so the matter is really finished

Immediate checks on the same day

Right after cancelling, confirm whether the screen or email shows an end date, a deletion notice, or a ticket number. Save that proof immediately and add a calendar reminder for the expected final access date and the next card statement date.

If you cancelled during the free trial, double-check that no paid invoice was generated. If you cancelled a store subscription, open the store page again and verify it now shows the plan as ending rather than renewing.

Monitor your bank statement and know when to dispute

Watch your statement for at least 2 billing cycles. If a fresh Apollo charge appears after a confirmed cancellation, contact Apollo the same day and then ask your bank about a chargeback if the charge looks unauthorised or wrongly repeated.

In Malaysia, the usual dispute window is often around 60 to 120 days depending on the bank and card network rules. Bank Negara Malaysia’s financial consumer protection framework sits behind these complaint-handling processes, so do not wait too long while hoping support replies later.

Alternatives if you are leaving Apollo for value or data reasons

If Apollo no longer fits, there are other tools with different strengths. ZoomInfo is built for enterprise-scale data needs and is far more expensive at about $15000.00 to $40000.00+ per year (RM66000.00 to RM176000.00+). Cognism focuses on phone-verified numbers and compliance-heavy use cases at about $1500.00 to $5000.00 per month (RM6600.00 to RM22000.00).

For smaller teams, Clay runs at about $99.00 to $299.00 per month (RM435.60 to RM1315.60) plus API costs, and Lusha is often used for faster LinkedIn-based enrichment. XLEAD starts lower at about €49.00 to €119.00 per month (RM250.88 to RM609.28), which may suit teams wanting predictable quotas.

Useful links

• Apollo terms
• Apollo cancellation terms page
• Apollo refunds page
• Apollo support request form
• KPDN official website
• TTPM official website

Address and formal notice details for Apollo

No Malaysia cancellation address was found for the SaaS subscription

For most users in Malaysia, Apollo cancellation is handled online through the account dashboard, App Store, Google Play, chat, email, or the support form. The verified research did not find a Malaysia-specific postal address for subscription cancellation.

That means an online record is your main proof in ordinary cases. Screenshot everything and keep the email trail, especially if your account is on a paid term or a free trial close to conversion.

United States notice address mentioned in the terms

If you need to send a formal notice by post, the service context points to a United States notice address rather than a Malaysia office:

• 440 N Barranca Ave #4750, Covina, CA 91723, United States

You can also send written notice to [email protected]. For Malaysian users, this postal route is usually a backup option rather than the fastest route, because the real cancellation action still sits inside the platform or the app store billing system.