Cancellation Apollo: Easy Method

What is Apollo

A sales SaaS with paid plans, a free trial, and account-based billing

Apollo is a subscription-based sales and lead generation platform used for prospecting, contact data, and workflow tools. In practice, people usually pay for access to lead data, enrichment features, and workspace-level plan controls, not just a simple contact list. Apollo offers a 30-day free trial for newly created workspaces, and if you leave a card on file and do not cancel in time, the next month is billed and that charge is not refundable according to its terms "if you do not cancel your account during the free trial... you will be charged for the next month, and that charge is not refundable" (apollo.io).

Here is the thing for users in the Philippines: many frustrations start because Apollo works like a typical SaaS platform, but its cancellation and refund rules are stricter than many people expect. The terms say subscriptions are non-cancelable during the term and payments are non-refundable (apollo.io). That means you should treat Apollo more like a business software contract than a casual app subscription.

What users actually pay for inside Apollo

The paid value is tied to plan access, team features, and prospecting tools. Apollo’s own help center points users to plan management controls inside the account, including options to customize and manage the workspace plan (knowledge.apollo.io). Paid accounts may also get live chat access through the in-platform help icon, while free users commonly report that live chat is harder to reach.

If you subscribed through the web, cancellation usually sits inside account or subscription settings. If you subscribed through App Store or Google Play, the billing owner is Apple or Google, so Apollo cannot fully cancel that store billing for you. That distinction matters because many charge-after-cancel complaints happen when a user cancels in the wrong place.

How Apollo behaves for users in the Philippines

Apollo does not publish a Philippines-specific cancellation policy in the research provided, and pricing is generally listed in foreign currency before conversion. For local readers, that means you should expect card billing, screenshots in English-language menus, and support channels that run globally, including 24/7 support, [email protected], and +1 (888) 976-8351 (knowledge.apollo.io).

The truth is, Apollo’s cancellation path is more complicated than it should be if you signed up quickly during a trial. There is no clearly stated cooling-off period in Apollo’s terms, no clearly stated right of withdrawal in the terms, and no clear data retention promise after cancellation (apollo.io). So before you cancel, save exports, billing proof, and plan screenshots.

How to cancel Apollo without getting billed again

Before you click cancel, do these checks

Many Apollo users get stressed when the cancellation page is unclear, when charges continue after they thought they canceled, or when a refund request is denied. That frustration is real. The safest approach is to prepare evidence before making any changes: take a screenshot of your current plan, note your next billing date, and export any leads or account data you still need.

Open your billing email or account page and look for the renewal date tied to your workspace. Apollo’s terms say paid subscriptions are non-cancelable during the term and all payments are non-refundable (apollo.io). So your real goal is usually to stop the next renewal, not to recover the current term. Save one screenshot showing the plan name and one showing the renewal date.

• Screenshot the current workspace plan and renewal date.
• Export important data before plan access changes.
• Check whether billing is direct, App Store, or Google Play.
• Save the card statement line or invoice reference.

Cancel through the Apollo website or account dashboard

If you subscribed directly on Apollo, the web dashboard is the main route. Log in to your account, open the area for account settings or subscription management, and follow the prompts to cancel. Apollo’s support guidance for cancellations points users to the official cancellation policy page and the help article for managing the Apollo plan (support.apolloscooters.co, knowledge.apollo.io).

A practical click path is usually Account Settings > Subscription Management or Plan Management > Cancel. Inside Apollo, plan help is also linked through the workspace plan article "Customize and Manage Your Apollo Plan" (knowledge.apollo.io). If you see retention prompts or downgrade offers, read carefully and continue until you reach the final confirmation screen or email.

Do not stop after the first screen. A common mistake is clicking into billing settings, choosing a lower plan, then assuming the subscription is fully canceled. You need a final confirmation message, a confirmation email, or both. Without that proof, it is much harder to dispute a later charge with your bank, GCash, Maya, or card issuer.

Cancel through App Store on iPhone or iPad

If your Apollo subscription was purchased through Apple, cancel it in the App Store subscription menu, not only in Apollo itself. On iOS, open App Store, tap your profile icon at the top right, tap Subscriptions, choose Apollo, then tap Cancel Subscription and confirm (apple.com). If the cancel button is missing, the subscription may already be canceled or billed elsewhere.

This route matters because Apple controls the recurring charge. If you only email Apollo while Apple is still set to renew, your billing can continue. After canceling, take a screenshot showing the subscription status and the expiry date. That screenshot is one of the strongest pieces of evidence if you later ask Apple for a refund review or dispute an unexpected charge.

Cancel through Google Play on Android

If you signed up through Google Play, open Google Play Store, tap your profile or menu area, tap Payments and subscriptions or Subscriptions, find Apollo, then tap Cancel Subscription and confirm (support.google.com). Google’s subscription page normally shows the next renewal date, which is useful for your records.

Heads up: deleting the Apollo app does not cancel Google Play billing. That is one of the oldest subscription traps across Android apps. Always verify that the status inside Google Play changed after cancellation. Save a screenshot with the plan name, account email, and expiry date if shown.

Support channels: email, phone, live chat, and postal mail

If the dashboard route fails or the cancel option is unclear, contact support right away. Apollo lists 24/7 support, live chat for paid accounts through the in-platform question mark icon and "Talk to Support", email at [email protected], and phone at +1 (888) 976-8351 (knowledge.apollo.io). Use email if you want a written record. Use phone if your billing date is within 24 hours.

For the fastest paper trail, send a short email with your workspace name, billing email, plan, renewal date, and a clear line such as "Please cancel renewal effective at the end of the current term." Ask for written confirmation. If you want formal delivery proof by post, you can also send a registered letter. Some people now use digital registered-mail services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to a branch.

Postal cancellation as a backup option

Postal mail is not the fastest method, but it can help if you need stronger evidence of your request date. Use it when support does not reply, when your account is inaccessible, or when you are preparing for a DTI or bank complaint. Send a brief letter with your billing email, workspace details, and cancellation request, then keep the receipt and delivery proof.

Use the Philippines business address listed for ApolloTech Software Corporation in the provided service context only as a backup route, since Apollo billing is mainly managed online. You will find the address again in the final section of this guide.

What changes after you cancel and when access actually ends

Access usually continues until the end of the paid term

Apollo’s terms say subscriptions are non-cancelable during the term and payments are non-refundable (apollo.io). In plain language, that usually means canceling stops the next renewal but does not end your current paid access immediately. If your billing date is March 31 and you cancel on March 20, you should generally expect access until March 31 unless Apollo states otherwise in your account.

This is why screenshots matter. Save the status page after cancellation and check whether it says your plan will remain active until a specific date. If no end date appears, ask support to confirm the final access date in writing.

If you do nothing, the trial or plan may roll into a charge

Apollo offers a 30-day free trial on newly created workspaces. The terms say that if you do not cancel during that free trial and a credit card is on file, you will be charged for the next month, and that charge is not refundable (apollo.io). For many users, this is the single most expensive mistake because they assume deleting the workspace or stopping use is enough.

Set a calendar reminder at least 3 days before the trial ends. In the Philippines, that simple habit can save you the hassle of refund requests, bank disputes, and DTI complaints later.

Your data after cancellation is not clearly explained

Apollo’s terms do not clearly specify data retention after cancellation (apollo.io). So do not assume your records, exports, or workspace history will remain available forever. Before canceling, export leads, reports, and any records your sales team still needs.

If your workspace contains shared team data, tell teammates before you cancel. Once a plan changes or access ends, recovering missing records may depend entirely on support discretion. That is avoidable if you export early.

Apollo refunds: strict policy, limited exceptions, and what actually works

The core refund rule is tough

Apollo’s terms are blunt: subscriptions are non-cancelable during the term and all payments are non-refundable. The terms also say there are no refunds for partially used services or service units, and any refund or credit is at Apollo’s sole discretion (apollo.io). For most people, that means prorated refunds are unlikely.

If you already used part of the month or year, do not assume you will get money back for the unused days. The realistic outcome is usually continued access until the current term ends, with no refund issued.

Your rights in the Philippines can still matter

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines or RA 7394, through the Department of Trade and Industry. There is no universal online cooling-off period for all digital subscriptions, but door-to-door or direct sales can involve a 7 working day cooling-off period under local consumer rules summarized in the jurisdiction data. For normal online SaaS signups like Apollo, the stronger issue is often unauthorized billing, misleading terms, or failure to honor a valid cancellation request.

If Apollo charged you after you canceled, that is a practical consumer issue, not just a policy disagreement. In that case, gather your cancellation proof and invoice trail, then escalate through support, your payment provider, and DTI if needed.

How to request a refund step by step

Use the channel that matches the billing source. For direct web billing, email [email protected] and include your workspace name, billing email, invoice date, amount, and the exact reason, such as duplicate charge, trial converted unexpectedly, or charge after cancellation. Ask for either a refund or account credit, and attach screenshots from the cancellation screen and statement line.

If the subscription was bought through Apple or Google, request cancellation there and pursue any refund review through that same store route. Apollo can review account issues, but the store operator controls the payment record for many app-based purchases. This is slower than it should be, but it avoids being bounced between companies.

Chargeback, GCash, Maya, and card disputes in the Philippines

If support does not fix a clearly unauthorized or continued charge, you can request a chargeback from your bank, GCash, Maya, or credit card issuer. Under BSP-related dispute practice in the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save screenshots of the cancellation confirmation, support emails, invoices, and the posted charge.

Use chargeback as a last resort when you have evidence that the charge should not have happened. For online subscription complaints, DTI can also handle consumer complaints under RA 7394. In real life, the success rate is strongest when you can show the exact cancellation timestamp and the later billing date on the same timeline.

Subscription terms that matter before you click buy

Free trial conversion, commitment, and renewal settings

Apollo offers a 30-day free trial for newly created workspaces, and the terms state that if you do not cancel during the trial and a card is on file, you are charged for the next month and that charge is not refundable (apollo.io). That is the clause most users should read before starting any trial with team billing attached.

Apollo’s terms do not clearly specify a minimum commitment duration, but they do say subscriptions are non-cancelable during the term and all payments are non-refundable (apollo.io). The practical meaning is simple: once a paid billing period begins, your best exit is stopping the next renewal, not expecting early termination with prorated money back.

Applicable law, auto-renewal clarity, and data retention gaps

Apollo’s terms say they are governed by the laws of the United States (apollo.io). For a user in the Philippines, that does not erase local consumer remedies for payment disputes, but it does mean the service contract itself is written from a US platform perspective. Apollo also does not clearly spell out auto-renewal in the research data, so you should check your own subscription settings carefully inside the account.

Data retention after cancellation is also not clearly explained in the terms (apollo.io). So if your team depends on Apollo records for outreach history or lists, export before canceling. Waiting until after access changes is a gamble you do not need to take.

Apollo plans and pricing in Philippine pesos

Subscription plans listed in the research data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

How the plans compare and whether the annual option saves money

Based on the pricing data provided, Apollo Ultra monthly at $1.49 (₱1)* is the lowest recurring price shown, while Apollo Ultra annual at $12.99 (₱13)* is the larger recurring payment collected upfront. Apollo Pro at $4.99 (₱5)* is listed as a one-time payment, so it is not a recurring subscription in the same way.

If you compare Apollo Ultra monthly against the annual figure, 12 monthly payments would total $17.88 (₱18)*, while the annual price is $12.99 (₱13)*. That works out to roughly 27% savings for the annual option versus paying monthly for a full year. The tradeoff is obvious: lower effective monthly cost, but more money locked in upfront under a non-refundable policy.

A note on the raw pricing references in the research

The research also includes raw pricing text for Apollo Group TV plans, such as $19.99 (₱1,119)* monthly and $119.99 (₱6,719)* annually from apollogrouptvs.cc. That appears to describe a different Apollo-branded service, not Apollo.io SaaS plan billing. Since this guide is for the Apollo software subscription context, treat those TV plan prices as a separate service family.

For cancellation, this difference matters. If you subscribed to an app or platform that only shares the Apollo name, billing rules may not match Apollo.io at all. Always compare the billing descriptor on your card statement with the website and invoice you actually used.

Your rights in the Philippines when Apollo cancellation goes wrong

The local rules that matter most

For users in the Philippines, the main consumer baseline is the Consumer Act of the Philippines or RA 7394, with complaint handling through the Department of Trade and Industry. The jurisdiction data also notes a 7 working day cooling-off period for door-to-door or direct sales, and says online purchases do not have a universal statutory cooling-off period, though many businesses follow 7 to 14 day return practices as a best practice.

For Apollo, that means a normal online SaaS signup does not automatically come with a guaranteed no-questions-asked cancellation window under the provided local data. Your stronger position usually comes from proof of misleading conversion, unclear billing, duplicate charges, or being billed after canceling.

How Apollo’s terms compare with Philippine consumer expectations

Apollo’s terms say payments are non-refundable and subscriptions are non-cancelable during the term (apollo.io). Local consumer protection does not magically turn every disliked charge into a refund. But if the service failed to honor a valid cancellation request or charged you without proper authority, that is where Philippine complaint channels become useful.

Take note: local law and Apollo’s private terms can exist at the same time. If a charge is clearly unauthorized, your bank dispute rights and DTI complaint options still matter even if Apollo’s refund policy is strict on paper.

How to file a complaint with DTI

Start with a written complaint to Apollo support, because DTI will expect you to show that you tried to resolve the issue directly. Send your timeline, amount charged, billing date, cancellation date, and screenshots. If Apollo does not respond or denies a clear billing issue, prepare a complaint file for DTI’s Consumer Protection Group.

• Your full name and contact details.
• The merchant name and service name, Apollo.
• The amount charged and billing date.
• Cancellation proof, emails, and screenshots.
• A short explanation of what outcome you want.

Useful authority contacts for Philippine users

The consumer authority named in the research is the Consumer Protection Group of the Department of Trade and Industry. For chargeback-related payment issues, you can also approach your bank, card issuer, GCash, Maya, or the Bangko Sentral ng Pilipinas if a payment dispute is not handled properly.

Use DTI when the issue is about the seller’s conduct or billing dispute. Use BSP-linked banking channels when the issue is the card or e-wallet transaction itself. In practice, many successful cases start with both tracks moving at the same time.

What customers say about Apollo cancellation

Overall verdict: more difficult than it should be

Based on the review data provided, the cancellation experience trends negative: 0 positive and 3 negative reviews out of 3 unique reviews. The recurring themes are charge-after-cancel complaints, hidden fee complaints, and difficulty reaching a real person. Local research adds two familiar frustrations in the Philippines: live chat can be hard to access on free accounts, and some users find the subscription cancellation path unclear.

That does not prove every Apollo cancellation fails. It does show a pattern: users who do not keep written proof are at a disadvantage. If you cancel carefully and save evidence, you reduce most of the risk points seen in these complaints.

Recurring themes and source summary

Individual user quotes

Only negative reviews were provided in the dataset, so that is the honest picture here. To stay balanced, Apollo does offer multiple support channels and 24/7 support for account help, which is better than many smaller SaaS tools on paper. The weak spot is not the number of channels, but whether the user can access the right one in time and get clear written confirmation.

• "Apollo insurance will charge you almost full amount of premium, if you cancel early. It is hid very well in their policy." (TrustPilot)
• "Apollo sold my account. I cancelled my insurance renewal and it took 2 emails and multiple phone calls. After all that they STILL renewed my insurance and charge my credit card." (TrustPilot)
• "Buyer be aware. Apollo insurance will charge you almost full amount of premium, if you cancel early. It is hid very well in their policy. And of course, it is hard to talk to someone in person." (TrustPilot)

Documents to prepare before and after cancellation

Before canceling, collect proof and save your data

The most useful cancellation file is simple and specific. Save a screenshot of the plan page, another of the renewal date, and another of any final cancellation confirmation. If your Apollo workspace contains leads, exports, or outreach lists, download them before touching the billing settings because Apollo does not clearly explain post-cancellation data retention in its terms (apollo.io).

Also save the invoice email or the statement entry showing the charge amount and date. If support later asks for proof, sending the exact invoice and exact timestamp speeds things up a lot.

For refunds and billing disputes, gather transaction details

Refund requests work better when they read like a timeline, not a rant. Include the transaction date, amount, plan name, billing email, workspace name, and the reason for the request. If the issue is a charge after cancellation, include the exact date and time you canceled and attach the screenshot.

After cancellation, monitor your statement for at least one full billing cycle. If you used a card, e-wallet, GCash, or Maya, keep the statement copy that shows the disputed line item. That becomes core evidence for any bank dispute or DTI complaint.

Common Apollo cancellation mistakes that cost users money

Using the wrong cancellation channel

A very common mistake is canceling inside Apollo when the original purchase was made through App Store or Google Play. If Apple or Google is the billing owner, the recurring charge can remain active even if you stop using the service. This is one reason users feel they canceled but still got billed later.

The fix is easy: trace the billing source before doing anything. If the receipt came from Apple, cancel in Apple. If it came from Google, cancel in Google Play. If it came from Apollo directly, use the web dashboard and support channels.

Waiting until the trial is almost over

Apollo’s free trial lasts 30 days for newly created workspaces, and the terms say the next month is charged if you do not cancel in time and have a card on file (apollo.io). Users often wait until the last day, then get stuck if support is slow or if they cannot find the cancel option quickly.

A better move is to set two reminders: one 7 days before the trial ends and one 3 days before. That gives you time to export data, decide whether to keep the plan, and fix any account access issue before billing hits.

Expecting a prorated refund after partial use

Many SaaS users assume canceling mid-month means getting back the unused half. Apollo’s terms say the opposite: no refunds for partially used services or service units, and refunds are discretionary (apollo.io). If you go in expecting a prorated refund, you will probably be disappointed.

The smarter expectation is this: cancel to stop the next renewal, keep access until the current term ends, and only push a refund when the charge itself was unauthorized, duplicate, or clearly inconsistent with your cancellation proof.

Not saving the final confirmation

People often stop after pressing a cancel button and forget to capture the final result. If a later charge appears, they have no screenshot, no confirmation email, and no support ticket number. That weakens your position with Apollo, Apple, Google, your bank, and DTI.

Always save at least three things: the last on-screen confirmation, the support reply or confirmation email, and the statement line if a disputed charge appears. Those three documents can decide whether your complaint moves quickly or stalls.

Ignoring support access limits on free accounts

The research notes that users report trouble accessing live chat on free accounts. If you wait until after downgrading or losing paid status, you may lose the fastest support route. That can matter if your billing date is very close.

If you are still on a paid account, use live chat before the term ends and ask the agent to confirm cancellation in writing. If chat is not available, send email immediately so you create a timestamped record.

A side by side look at Apollo cancellation methods

Comparison table

Key takeaway from the comparison

Each method has a clear use case. Web cancellation is fastest for direct subscribers. App Store and Google Play are essential if those stores handle billing. Registered mail is slower, but useful when you need stronger evidence for a dispute timeline.

The best choice depends on where you bought the subscription and how close you are to the next billing date. If renewal is near, use your billing owner’s platform immediately and send a backup email the same day.

After canceling: verify everything, monitor billing, and choose what comes next

Immediate follow-up steps

Right after canceling, check for a confirmation email or a visible end date in your account. Take a screenshot and store it with your invoice and billing email. Then create a calendar reminder for one day before the old renewal date, so you remember to verify that no new charge posts.

If the account still looks active, that is not automatically a problem. Under Apollo’s terms, you may keep access until the current paid term ends. What matters is whether the next renewal was actually stopped.

Monitor your bank, GCash, Maya, or card statement

Watch your payment method through at least one full billing cycle after cancellation. Look for a new Apollo charge posted on or just after the expected renewal date. If you see one and you have proof of cancellation, contact support immediately and then request a dispute with your bank, GCash, Maya, or credit card issuer if needed.

In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related dispute practice. DTI handles consumer complaints under RA 7394 for online subscription issues. Save all screenshots before filing any chargeback request.

If you still need a similar tool, consider alternatives

If you are leaving Apollo but still need sales intelligence or customer data tools, the research lists SurveySensum, Cognism, and ZoomInfo as alternatives. SurveySensum is positioned for customer experience workflows with AI-driven insights. Cognism focuses on phone-verified leads and privacy-conscious B2B data. ZoomInfo is broader, with segmentation and intent data for larger lead generation teams.

All three are listed with custom pricing rather than fixed public peso rates in the provided data. If budget control matters to you, ask for a written quote with renewal terms and cancellation steps before signing anything. That one habit prevents many of the same issues users complain about with Apollo.

Useful links

• Apollo plan management help
• Apollo terms of service
• Apple subscription cancellation guide
• Google Play subscription cancellation guide
• Department of Trade and Industry Philippines

Address and offline cancellation details

Physical cancellation address in the Philippines

If you need to send a written cancellation notice or supporting documents, use this address from the service context:

• 4120 Apollo Center, 5th Floor, Kalayaan Avenue, Makati City 1205, Philippines

Use this as a backup method when online cancellation fails, your account is locked, or you need delivery proof for a dispute file. Online account cancellation is still the normal route for Apollo subscriptions.

What to include in a mailed cancellation letter

Your letter should be short and specific. Include your full name, billing email, workspace or account name, current plan, last four digits of the card if relevant, and a sentence asking Apollo to cancel renewal at the end of the current term. Add the date and your signature, then keep a copy of the letter and delivery receipt.

If you are sending the letter because of a billing dispute, attach copies of the invoice, cancellation screenshot, and any support emails. That package is much more useful than a general complaint with no dates or documents.