Cancellation Invoice Simple: Easy Method

What is Invoice Simple

What Malaysian users are actually signing up for

Invoice Simple is a subscription-based invoicing app for freelancers and small businesses. It offers a 14-day free trial with access to Premium features, and that trial is confirmed in its help centre "Invoice Simple offers a 14-day free trial" (help.invoicesimple.com).

If you feel blur about what you bought, you are not alone lah. Many users only realise later that Invoice Simple is not just a one-off invoice tool, but a recurring software subscription with monthly or annual billing options and paid feature limits tied to plan level.

The business model is straightforward once you see it clearly. There is a free trial, then paid recurring plans, and the Terms do not clearly state a minimum commitment period or a specific auto-renewal clause "The Terms of Service do not specify a minimum commitment duration" and "do not specify an auto-renewal clause" (invoicesimple.com).

Main features people usually pay for

Users mainly pay for higher invoice limits and more advanced billing tools. The Essentials plan includes up to 3 invoices per month, estimates, Invoice Simple payments, QR code payments, and transaction fee pass-through, while Plus raises the limit to 10 invoices per month and adds photos, signatures, summary reports, and due date tools.

Premium is the full version for heavier users. It includes unlimited invoices per month, client signatures, premium templates, deposits, and the ability to restore previous invoices, based on the published plan summary from the pricing data.

This matters when cancelling because your work records may still be useful after billing stops. Before you cancel, export or save invoices, customer details, and any report you may need for tax, audit, or payment follow-up.

How Invoice Simple works in Malaysia

Invoice Simple is available to Malaysian users, but support is only listed in English through email at [email protected]. That can be a headache for some local users, especially if you need help with cancellation or refund and prefer Bahasa Malaysia.

Prices are published in US dollars, not in ringgit. Using the provided conversion rate of 1 USD about RM4.72, the monthly plans come out to about $6.99 (RM33), $14.99 (RM71), and $21.99 (RM104), although the final charged amount in Malaysia may shift slightly with exchange rate and card processing.

If you are already thinking of moving on, local-friendly options exist. Bukku starts from RM50 per month with a free tier, AutoCount is tailored for Malaysian business workflows including MyInvois, and Zoho Invoice has a free option for up to 5 customers.

How to cancel Invoice Simple without getting charged again

Checks to do before you press cancel

Many Invoice Simple users feel annoyed when the cancellation path is not obvious or when a charge appears after they thought the job was done. The safest move is to spend 5 minutes preparing before cancellation, because one missed screenshot can turn a simple stop request into a long email chain.

Check your billing channel first. If you subscribed on the website, cancel in your Invoice Simple account. If you subscribed through Apple or Google, you must cancel in App Store or Google Play, because deleting the app alone will not stop recurring billing.

• Screenshot your current plan name and renewal date
• Save invoice records and customer data
• Check the card or store account being billed
• Search your email for the original receipt
• Note the exact date you started the trial

This pre-check matters because support may ask for your account email, a receipt screenshot, and your reason for cancelling. That issue has come up in user reports from people who could not finish cancellation smoothly on mobile.

Cancel through the website account

The official web path is simple on paper: log in, go to Settings, then select Cancel Subscription "Log in to your Invoice Simple account, navigate to 'Settings', and select 'Cancel Subscription'" (invoicesimple.com). The help article for this process is available here: Invoice Simple cancellation help.

If the settings screen feels messy, do not click around randomly. Open the account on desktop if possible, because several users said the mobile web interface was harder to navigate and the cancellation option was not obvious.

• Log in to your Invoice Simple account
• Open Settings
• Find the subscription area
• Select Cancel Subscription
• Complete any confirmation screen
• Save the confirmation page screenshot

No dark-pattern retention trick was clearly identified in the research, but do read every final button carefully. Some services show a downgrade or pause screen before the actual cancellation button, so make sure the final status says the subscription is cancelled.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, the official method is through Apple billing. Open App Store, go to your account settings, tap Subscriptions, choose Invoice Simple, then cancel "Open the App Store on your device, go to your account settings, select 'Subscriptions', and choose 'Invoice Simple' to cancel" (invoicesimple.com).

If you subscribed on Android, open Google Play Store, open Subscriptions, choose Invoice Simple, and tap Cancel Subscription "Open the Google Play Store, go to 'Subscriptions', select 'Invoice Simple', and tap 'Cancel Subscription'" (invoicesimple.com). This is the correct path even if you also use the web dashboard.

• Use the same Apple ID used to subscribe
• Use the same Google account used to subscribe
• Check whether the plan still shows Active
• Save the cancellation confirmation screen

A common mistake in Malaysia is cancelling in the app but not in the store account that actually handles billing. Can or not you stop it from the app depends on where you bought the subscription, and store-billed plans usually need store cancellation.

Email support and postal backup option

Invoice Simple does not list a phone number and does not offer live chat in the provided support data. The main support contact is [email protected], and support hours are not specified.

If the self-service route fails, send an email with your account email, receipt screenshot, billing date, plan name, and a short sentence saying you want the subscription cancelled immediately. Ask them to confirm the cancellation date in writing, because that gives you better proof if a later charge appears.

• Email: [email protected]
• Phone: not available
• Live chat: not available
• Hours: not specified

A registered letter is another option if you want a paper trail, especially for a billing dispute. Some people now use digital registered delivery tools such as Postclic, which provide timestamped proof of sending, receipt, and opening without going to the post office.

What changes after you cancel and what stays behind

Access usually continues until the paid period ends

Many users worry they will lose access too fast after cancelling. Based on the standard subscription pattern and the company policy that fees are charged for the full term, the practical expectation is that your paid access continues until the end of the current billing cycle, but no extra month should start if cancellation was completed before the next billing date.

If you cancel a monthly Premium plan on 12 August and your next renewal date is 25 August, you would usually expect access until 25 August. That is the timeline most readers care about because it gives you a short window to export invoices and customer information.

If you do not cancel, charges can continue

The Terms say customers are responsible for renewal fees until the account or terms are terminated as specified (invoicesimple.com). Even though the Terms do not clearly spell out an auto-renewal clause, the billing structure and renewal language mean you should assume charges continue until a proper cancellation is processed.

This is where users get frustrated. Several reviews complain about being billed after trying to stop the service, so treat the cancellation like a transaction you must verify, not a button you can just trust and forget.

Your personal data may remain on file

Invoice Simple says it retains personal information indefinitely, even after services are terminated or cancelled, to maintain transaction records and provide services (invoicesimple.com). That is a big detail, especially if you expected full deletion right after closure.

Before cancelling, export what you need and think separately about data concerns. Cancellation stops future service billing, but it does not automatically mean your historical account information disappears from company records.

Refund policy and the hard truth about getting money back

The published refund policy is strict

Many users are upset not only by cancellation confusion, but also by the shock of finding out refunds are generally not given. Invoice Simple states that all fees are non-cancellable and non-refundable for the entire term, and that no refunds or credits are provided for partial use, upgrades, downgrades, or unused months with an active account (invoicesimple.com).

In plain English, if you paid for the month and used the account for only 2 days, the Terms say you should not expect a pro-rated refund. The same applies to unused time left in a paid month or year.

What Malaysian law may still help with

In Malaysia, the Consumer Protection Act 1999 is the main law for consumer disputes. It does not create a general cooling-off period for every online software subscription, but it does give stronger cancellation rights in certain direct sales situations, such as some door-to-door or mail order contracts, where a 10-working-day cooling-off period can apply if the statutory conditions are met.

For a normal online Invoice Simple subscription, that specific 10-working-day rule may not fit neatly. Still, if you were charged after a valid cancellation attempt, charged without clear consent, or hit with an unfair recurring billing issue, you can escalate the dispute through KPDN or file a claim with TTPM.

How to ask for a refund anyway

Even with a strict no-refund policy, you can still ask for a refund if the issue is a duplicate charge, billing after cancellation, or an unwanted trial-to-paid conversion that you can document. Your best shot is to write to [email protected] with the transaction date, amount, receipt screenshot, cancellation proof, and the exact reason you believe the charge is wrong.

• State your account email clearly
• Attach receipt or store order ID
• Attach cancellation screenshot
• State the charged amount in RM
• Ask for written refund confirmation

Success rates for pro-rated refunds look low from the published Terms and review pattern. Billing-error cases are stronger than simple change-of-mind requests.

Chargeback and store refund routes in Malaysia

If support ignores you or rejects a clear billing-error case, cardholders in Malaysia can dispute the charge with the issuing bank as a chargeback or as an unauthorised or recurring card transaction dispute. The practical timeframe is usually around 60 to 120 days from the transaction date or from when you discovered the issue, under bank and card-network rules within Bank Negara Malaysia's consumer protection framework.

If the payment was through App Store or Google Play, use that platform's billing dispute route first because Apple and Google control the payment. For direct card billing, your bank will usually ask for proof such as the cancellation screenshot, support emails, and the transaction entry on your statement.

Subscription terms that matter before the next renewal hits

Free trial, commitment, and renewal wording

The clearest subscriber term is the 14-day free trial "Invoice Simple offers a 14-day free trial" (help.invoicesimple.com). If you started the trial and forgot to cancel before it ended, that is the kind of situation that often leads to a full billing cycle charge.

The Terms do not specify a minimum commitment duration and do not clearly set out an auto-renewal clause (invoicesimple.com). Even so, the Terms do say customers are responsible for renewal fees until termination is done properly, so do not rely on silence in the wording as protection against future charges.

What the Terms say about data and disputes

On data retention, the position is blunt. Invoice Simple says personal information may be retained indefinitely after cancellation to maintain transaction records and provide services (invoicesimple.com).

On legal framework, the Terms do not clearly specify applicable law or dispute resolution in the provided research. That means if a consumer issue arises in Malaysia, your practical escalation path is not hidden in the contract wording but through local complaint channels such as KPDN, TTPM, your bank, or the app store billing system.

Invoice Simple plans and pricing in Malaysia

Current monthly plans converted to ringgit

Prices are approximate, converted from USD at the rate 1 USD about 4.72 MYR. Check the official website for the exact local price charged to your card or app store account.

Which plan is cheapest and which gets expensive fast

Essentials at $6.99 (RM33) is the cheapest paid tier, but the 3-invoice monthly limit is tight for many freelancers. If you send even 4 or 5 invoices a month, you may outgrow it very quickly and end up paying more just for volume.

Premium at $21.99 (RM104) is the most expensive monthly plan, but it is the only one with unlimited invoices. For Malaysian small businesses that issue invoices often, Premium may be worth it for one busy month, but not as a long-term cost if you only invoice occasionally.

Annual billing and hidden cost points

Annual subscriptions are available with a two-month-free style offer, based on the research notes. That usually means lower effective monthly cost, but the trade-off is obvious: if you forget to cancel or stop needing the software halfway through the year, the Terms say there is no refund for unused months.

There was no cancellation fee or early termination fee found in the Terms. The real financial risk is not an exit penalty but paying for a period you no longer use.

Your rights in Malaysia if Invoice Simple keeps charging or ignores you

Consumer Protection Act 1999 and how it fits this case

For Malaysian users, the key law is the Consumer Protection Act 1999. It does not give a universal cooling-off right for every SaaS subscription, but it does cover unfair practices and gives consumers a route to challenge disputed charges, misleading conduct, or unfair refusal to deal with valid complaints.

For direct sales contracts, a 10-working-day cooling-off period can apply if the contract falls within that category and meets the statutory conditions such as written form and prescribed notice. Most Invoice Simple sign-ups will likely be ordinary online subscriptions rather than direct sales, so this rule may not automatically help, but it is still useful context if the sale method was unusual.

KPDN and TTPM escalation path

If Invoice Simple charges you after cancellation or refuses to address a documented billing problem, make a written complaint to the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your invoice, card statement, cancellation screenshot, and support emails before filing.

If the financial loss is within the Tribunal's jurisdiction, you can also consider the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is practical for straightforward consumer disputes where you want a formal but lower-cost process compared with court action.

• KPDN handles consumer complaints and unfair trade issues
• TTPM handles consumer claims disputes in Malaysia
• Your bank handles card chargeback disputes
• App Store or Google Play handles store-billed payment disputes

Useful Malaysian contacts

Use official channels, not random forum advice. KPDN's main public portal is available online, and TTPM information is typically accessed through the same ministry ecosystem for consumer redress matters.

• KPDN official website
• TTPM official portal
• Bank Negara Malaysia official website

Invoice Simple's Terms do not clearly specify local dispute resolution or Malaysian governing law in the provided sources. That makes your local enforcement tools even more relevant when the company does not resolve a valid complaint.

What customers say about the cancellation experience

Overall verdict from available reviews

The cancellation picture is poor. Based on 5 unique reviews in the research set, the sentiment is 0 positive and 5 negative, so the overall pattern points to a difficult and frustrating cancellation experience rather than a smooth self-service one.

That does not mean the software itself has no value. Some users still choose it for quick invoicing and mobile convenience, but the cancellation and billing side is where the criticism clusters most heavily.

Recurring complaint themes

Individual user comments worth paying attention to

• "ABSOLUTE NIGHTMARE & DONT USE THEM When you cancel they still take your subscription!" (Capterra)
• "I didn't get my money back, although I requested unsubscribing." (Software Advice)
• "They do not cancel or deactivate accounts even on request." (G2)
• "Very poor web interface. Difficult to navigate user settings panel." (Capterra)
• "Subscription is very difficult to cancel. Cancellation must be done with customer service, which there is no obvious link to on mobile web; you have to Google it to find it." (Capterra)

For Malaysians, two local friction points stand out from the research. Support is only available in English, and some users ended up having to contact support directly with receipts and account details instead of completing cancellation smoothly inside the product.

Documents to prepare before and after you cancel

Before cancellation, gather these items

A proper paper trail saves time if something goes wrong. You want proof of plan, proof of billing date, and proof of the channel used for subscription before you click anything.

• Screenshot of current plan page
• Screenshot of renewal date
• Original receipt email or order ID
• Card statement line or store billing record
• Exported invoices and customer records

What to keep for refunds or disputes

If you need a refund or chargeback later, banks and platforms will ask for precise evidence. Save the cancellation confirmation screen, the support email thread, and the amount charged in ringgit, including the transaction date.

After cancellation, keep watching your next statement. One extra screenshot taken on the cancellation date can make your KPDN complaint or bank dispute much more senang to prove.

Common cancellation mistakes that cost people money

Cancelling in the wrong place

The biggest mistake is trying to cancel in the app when the subscription was bought through App Store or Google Play. In that case, web cancellation may not stop store billing, so the charge continues even though you thought the account was closed.

Solution: match the cancellation route to the billing route. Website subscription means account Settings, Apple subscription means App Store Subscriptions, and Android subscription means Google Play Subscriptions.

Missing the trial or billing deadline

The free trial lasts 14 days (help.invoicesimple.com). If you wait until the renewal date itself and the charge has already gone through, the Terms say fees are non-refundable for the term, so you may be stuck paying for that cycle.

Solution: cancel at least 2 or 3 days before renewal and set a calendar alert the moment you start the trial. This is basic, but it prevents a lot of avoidable charges.

Expecting a pro-rated refund

Some users cancel midway and expect money back for unused days. Invoice Simple's Terms say no refunds or credits are provided for partial use or unused months with an active account (invoicesimple.com).

Solution: only push a refund request when there is a billing error, duplicate charge, or charge after cancellation. Change-of-mind cases are weak under the published policy.

Not saving proof of cancellation

Reviews show why this matters. If you later need to argue that you cancelled, a missing screenshot or email confirmation puts you in a weak position.

Solution: save the final confirmation page, the confirmation email if one arrives, and a screenshot of the subscription status screen showing cancelled or inactive.

Deleting the app and assuming billing stops

Deleting Invoice Simple from your phone does not cancel the subscription. This mistake is common with app-based SaaS tools and can lead to another month of charges.

Solution: uninstall only after you confirm the billing status is cancelled. The billing system is separate from the app icon on your screen.

A side by side look at each cancellation route

Comparison table

How to choose based on your situation

If you still have account access and know your billing source, digital self-service is usually the fastest route. If your case already turned into a dispute, email support and stronger proof methods become more useful.

No single route fits every case. What matters is using the channel tied to billing and keeping written evidence from the same day you cancel.

What to do right after cancellation so the issue stays closed

Immediate follow-up steps

Right after cancelling, verify the account status and take one more screenshot. Then place a calendar reminder for 3 days before the next expected billing date and another one on the billing date itself, so you can catch any problem early.

If no confirmation email arrives within the same day, check spam and then email [email protected] asking them to confirm cancellation in writing. This step is boring, but it prevents arguments later.

Statement checks, chargeback timing, and alternatives

Watch your bank or card statement for at least 1 to 2 billing cycles. If a recurring charge appears after cancellation, contact the issuer quickly and ask to dispute the recurring transaction or file a chargeback, usually within about 60 to 120 days depending on bank and network rules in Malaysia.

If you need a replacement tool, Bukku is a strong local option from RM50 per month with a free tier, AutoCount suits businesses needing MyInvois alignment, and Zoho Invoice can work for small operators with up to 5 customers on its free plan.

Useful links

• Invoice Simple cancellation help
• Invoice Simple terms
• Invoice Simple end user terms
• Invoice Simple free trial details
• KPDN official website
• TTPM official portal

If you were looking for a cancellation address, here is the real situation

No physical cancellation address was found

No physical cancellation address was found in the provided research data. That means the practical cancellation process for Malaysian users is online through account settings, App Store, Google Play, or by email to [email protected].

This is common for SaaS services, but it also means proof becomes your responsibility. Since there is no clearly published postal cancellation address in the research, do not waste time hunting for one unless support gives it to you directly in writing.

How to handle an online-only cancellation safely

Use the official self-service path where possible, then back it up with screenshots and email confirmation. If you face a post-cancellation charge, escalate in stages: support first, store platform or bank second, and KPDN or TTPM if the matter is still unresolved.

For most Malaysian readers, that layered approach is the least troublesome way to stop Invoice Simple and protect yourself from another unwanted renewal.