Cancel Invoice Simple: Easy Method

What is Invoice Simple

Overview

Invoice Simple is a cloud-based invoicing and billing tool for small businesses, freelancers and sole traders. It lets users create, send and track invoices from web and mobile apps.

Core features

Features include invoice templates, expense tracking, PDF export and basic client management. Mobile and web versions are available with tiered subscriptions.

Who uses it

Typical users are freelancers, contractors and small businesses who need a simple, fast invoicing solution without complex accounting features.

How to cancel Invoice Simple

Web (direct via Invoice Simple)

Invoice Simple’s help centre indicates cancellations made directly through the web or app require contacting their in-app support chat or emailing customer support.

• Open the Invoice Simple web app or mobile app and use the in-app support chat, or send an email to their support address.
• Provide your account email, subscription plan and request cancellation of recurring billing.
• Save any confirmation message or ticket number you receive for your records.

iOS / App Store (Apple purchases)

If you subscribed via Apple (App Store / iTunes), you must cancel through Apple, not Invoice Simple.

• Open the receipt email from Apple and click the "Report a Problem" link, or go to Apple's subscription support.
• Follow Apple’s steps to cancel or request a refund via your Apple ID / iTunes purchase history.

Android / Google Play

Subscriptions bought through Google Play must be cancelled and refunded through Google’s subscription tools.

• Open the Google Play Store app, go to Subscriptions, find Invoice Simple and choose Cancel.
• For refunds or billing issues, use the Google Play purchase history or Google Play refunds.

If cancellation doesn’t stop charges

If charges continue after cancellation, gather receipts and correspondence and contact Invoice Simple support via the in-app chat or email and state the problem.

• If the subscription was via Apple or Google, also contact their support and reference the purchase receipt.
• Keep screenshots, dates and confirmation numbers to support any dispute.

What happens when you cancel

Access to the app

Your access typically continues for the remainder of the paid billing period after cancellation. You should still be able to use account features until that period ends.

Renewal and billing

Cancellation stops future automatic renewals. You will not be charged again after the current paid term ends, provided cancellation was processed successfully.

Data and account contents

Your account data (invoices, client lists, history) usually remains in your account after cancellation, but retention policies can vary.

• Export important invoices and client data before the end of your paid period to be safe.
• Contact support if you need a permanent data export or clarification of retention timelines.

Will I get a refund?

Invoice Simple refund policy

Invoice Simple’s stated policy is that fees are non-cancellable and non-refundable for the entire term. They do not provide refunds or credits for partial use or unused months.

Platform-specific refund routes

If you subscribed via iOS, Apple handles refunds and you must use Apple Support or "Report a Problem".

If you subscribed via Google Play, refunds must be requested through Google Play via your Google account.

Exceptions and New Zealand law

Under New Zealand consumer law there are statutory remedies if a service is faulty, not fit for purpose, or not delivered with reasonable care and skill.

• Invoice Simple’s "no refunds" statement may not override CGA or Fair Trading Act rights in NZ in cases where the service fails to meet statutory guarantees.
• If you believe the service breached NZ consumer guarantees, you can raise the issue with the provider and, if needed, seek help from the Commerce Commission or a consumer advice service.

Invoice Simple plans and pricing

Price list (NZ$)

Prices shown are monthly New Zealand App Store listings as of early 2026. Annual pricing is not listed.

Plan details

Features are brief summaries and may vary by platform and plan type. Check the app store or Invoice Simple for exact feature lists.

Your consumer rights in New Zealand

Statutory guarantees

Under the Consumer Guarantees Act (CGA) and Fair Trading Act, services must be provided with reasonable care and skill and be fit for purpose.

If they are not, remedies can include repair, replacement or a refund depending on the issue and seriousness of the failure.

Limitations on contract terms

A business cannot contract out of CGA rights by saying "no refunds" if the statutory guarantee is breached.

That means a blanket "no refund" policy may be unenforceable where the service fails to meet CGA standards.

What you can do in NZ

• Contact the seller first and request a remedy in writing, citing the CGA if appropriate.
• If unresolved, seek advice from Consumer Protection or the Commerce Commission, or consider a dispute through a small claims process.

Customer experiences

Positive feedback

Many users praise Invoice Simple for ease of use, simple workflows and professional-looking invoices. It is commonly recommended for freelancers and small businesses.

Long-term users often highlight helpful customer service and an intuitive interface for basic invoicing tasks.

Negative feedback

Common complaints include sudden price increases and introduced limits (for example, low invoice caps) that forced upgrades.

There are multiple reports of users finding cancellations difficult and continuing to be billed despite attempts to cancel.

Takeaways from reviews

• Good for simple, quick invoicing and mobile use.
• Consider risks around billing changes and check cancellation steps carefully before subscribing.

Documentation checklist

What to collect before cancelling

• Account email address and username used with Invoice Simple.
• Subscription receipts or invoices showing payment dates and amounts.
• Screenshots of subscription status in the app or store (Apple/Google receipts where applicable).

What to keep after cancelling

• Confirmation messages, ticket numbers or emails acknowledging cancellation.
• Exported copies of invoices, client lists and any financial records you need for tax or accounting.

Common mistakes

Not cancelling through the correct platform

A frequent error is trying to cancel an App Store or Google Play subscription directly through Invoice Simple instead of through Apple or Google.

Always check which merchant (Apple, Google or Invoice Simple) billed you and follow their cancellation steps.

Failing to keep proof

Many users do not save receipts or cancellation confirmations, which makes disputes harder to resolve.

Always save screenshots, emails and ticket numbers and note dates and times of any chats or calls.

Assuming "no refund" is absolute

Some users accept a blanket "no refunds" without checking statutory rights in New Zealand.

If the service is faulty or not supplied as promised, you may still have a remedy under NZ consumer law.

Comparative recap

Quick comparison

The table below summarises cancellation routes, refund likelihood and typical suitability so you can quickly decide the right approach.

How to choose

Use the row matching your subscription source (Web, Apple, Google) to follow the correct cancellation and refund path.

After cancelling

Immediate actions

Export any invoices, client lists and records you need before your paid period ends. Save cancellation confirmations and receipts.

Where to get help

• Invoice Simple Help Center: https://invoicesimple.com/help
• Apple "Report a Problem" and subscription help: https://support.apple.com
• Google Play refunds and subscription help: https://support.google.com/googleplay
• NZ consumer rights information (Commerce Commission): https://www.comcom.govt.nz

If problems continue

If you continue to be billed after following the correct cancellation steps, contact your bank or card provider to query recurring charges and consider lodging a dispute.

Address

Invoice Simple mailing address

Invoice Simple Attn: Customer Service

112 W Hastings St Vancouver, BC V6B 1G8 Canada

Notes about postal contact

No New Zealand-specific postal address was located. Use the international address above for formal written correspondence if required.