Cancellation Invoice Simple: Easy Method

What is Invoice Simple

Invoice Simple as a paid invoicing app

Invoice Simple is a subscription-based invoicing app for freelancers, contractors, and small businesses that need to send invoices from a phone or browser. Its public terms point to a company address in Vancouver, Canada, and the service is governed by the laws of British Columbia, Canada, not Philippine law for contract disputes (invoicesimple.com/terms).

The service is built around recurring plans, not a one-time purchase. Public pricing shows monthly and annual subscriptions, plus a 14-day free trial with Premium features, so many users in the Philippines sign up quickly and only realize later that a billing cycle is already running (invoicesimple.com).

Main features people actually pay for

What you are really paying for is invoice volume, online payments, estimates, read receipts, and mobile access. The lower plan limits invoices to 3 per month, the middle plan to 10 per month, and the higher plan removes that limit, which matters if you invoice clients weekly or daily.

This is also where frustration starts for some long-time users. One negative review described invoice limits changing mid-subscription and a denied refund, which is a practical warning if your business depends on stable sending volume (TrustPilot).

How the service works in the Philippines

Invoice Simple is available online in the Philippines, but the published prices are in US dollars, so the peso amounts you see in this guide are converted figures. There is no verified Philippines office, no published local hotline, and no confirmed local billing in PHP, which can make cancellation feel less straightforward for Filipino users.

There are also local workflow issues to consider. A Philippines-focused report notes that slow internet can affect digital invoicing tasks, and some users find the interface less intuitive than competing tools, which can delay cancellation if you are trying to locate the right menu quickly (nextpay.world).

How to cancel Invoice Simple without getting charged again

Checks to do before you tap cancel

Many users get annoyed because they cancel late, miss the real billing date, or forget where they originally subscribed. Before doing anything, open your account, note your next billing date, take a screenshot of your current plan, and save any invoice, estimate, or client data you may need later.

Take note of one more thing: Invoice Simple says your data stays accessible after cancellation, including invoice history, estimates, and client information. That is useful, but you should still export anything important before cancelling because access conditions can change by plan and product updates (invoicesimple.com/terms).

Cancel through the web account

If you subscribed directly on the web, the shortest route is inside your account. The official help page says to log in, go to Settings, and select Cancel Subscription, which is the main verified cancellation path for direct subscribers (help.invoicesimple.com).

After you press cancel, do not close the page too fast. Save a screenshot of the final confirmation screen and watch for a confirmation email. The truth is, when users later complain about continued billing, proof matters more than memory.

Cancel through App Store on iPhone or iPad

If you started the subscription through Apple, cancelling inside Invoice Simple itself may not stop the renewal. The official path is App Store, then your profile icon, then Subscriptions, then Invoice Simple, then Cancel Subscription (help.invoicesimple.com).

This method is a common trap for app users in the Philippines. If Apple is the billing merchant on your receipt, use Apple’s subscription screen, not only the app settings, and save the cancellation screen with the date visible.

Cancel through Google Play on Android

For Android subscriptions billed by Google Play, open Google Play Store, tap the menu icon, choose Subscriptions, select Invoice Simple, and tap Cancel Subscription. That click path is also listed on the official help page and is the right method when Google appears on your receipt (help.invoicesimple.com).

Heads up if your connection is unstable. Since slow internet is a known issue in Philippine invoicing workflows, wait until the final screen loads completely and confirm that the subscription status changed before leaving the store page (nextpay.world).

Email, chat, and postal backup options

Invoice Simple lists support at [email protected], plus an in-app and web chat that is available 24/7. In the mobile app, go to Settings, then Contact Us under Support. In the web app, use the chat icon at the lower right corner (help.invoicesimple.com).

If you believe a cancellation failed or you need a paper trail, send an email with the subject line Cancellation Request, include your account email, receipt screenshot, and your cancellation screenshot. There is no published phone number, so email and chat are the only verified support channels.

You can also send a registered letter to the Vancouver office if you want extra proof. Some users now use digital registered mail services such as Postclic for timestamped proof of sending and receipt, which can be easier than international paper mail when you are in the Philippines.

After cancellation, what actually changes in your account

Access to paid features and billing status

The available help pages explain how to cancel, but they do not give a precise line saying whether paid access ends immediately or at the end of the billing period. In practice, you should expect cancellation to stop future renewals and keep a close eye on the next billing date shown in your account, because that is the date that matters if you want to avoid another charge.

If you are on a 14-day free trial, act before the trial ends. Invoice Simple’s public pricing material confirms the trial exists, but the terms do not clearly spell out trial conversion language in the sources provided, so the safest move is to cancel at least 24 hours before the displayed renewal date (invoicesimple.com).

Your data stays stored after you cancel

One useful point in the terms is that your invoice history, estimate records, and client information remain securely stored and accessible using your login credentials after cancellation. That is better than services that wipe your records right away, especially if you need old invoices for tax or client disputes (invoicesimple.com/terms).

Even so, download what you need before the renewal date passes. If your business uses custom invoice templates or client notes, keeping a local copy saves time if you decide to move to another app such as Conta or Invoice Ninja.

Invoice Simple refund policy and what Filipino users can realistically expect

The official refund rule is strict

Invoice Simple’s refund policy is blunt: all fees are non-cancelable and non-refundable for the full term. The company also says there are no refunds or credits for partial use, upgrades, downgrades, or unused months while the account is active (help.invoicesimple.com).

For users in the Philippines, this is the part that usually causes the most frustration. If you cancel halfway through a monthly or annual term, the published policy says you should not expect a pro-rated refund, and user complaints suggest that denied refunds are a real issue, not just a theoretical one.

When a refund request still makes sense

The main exception in the help article is a billing error. If you think you were charged after cancelling or charged incorrectly, email [email protected] with the subject line Cancellation Request and include your account email plus a screenshot of the subscription receipt (help.invoicesimple.com).

Your best shot is a clean evidence pack: cancellation screenshot, receipt, bank or card statement, and the date you cancelled. If the charge came through App Store or Google Play, also use the store’s own billing support because the merchant of record may be Apple or Google, not Invoice Simple directly.

Your rights in the Philippines and chargeback options

For Philippine consumers, there is no universal statutory cooling-off period for all online subscriptions, so you cannot assume a seven-day online refund right automatically applies. The Consumer Act of the Philippines, or RA 7394, still helps if the problem is misleading billing, unfair practice, or a continued charge after cancellation, and the DTI handles consumer complaints locally.

If a charge is unauthorized or continues after you cancelled, ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. A practical benchmark under BSP-related banking practice is up to 60 days from the statement date for card disputes, so do not wait too long, and keep every screenshot as proof.

Invoice Simple terms and subscription conditions that affect cancellation

What the terms say and what they do not say

The terms provided for Invoice Simple do not clearly spell out an auto-renewal clause, a minimum commitment duration, or full free trial conversion terms in the source set used here. That means the safest place to verify your next charge is your live subscription screen, not only the legal page (invoicesimple.com/terms).

There is also no early termination fee found in the terms. That is good news for cancellation itself, because the main risk is not a penalty fee but paying for a term that the refund policy says is non-refundable once billed.

Applicable law and retained records

The terms say the service is governed by the laws of the Province of British Columbia, Canada, and disputes are handled under that legal framework. For a Filipino user, that does not remove your ability to complain to the DTI about a consumer issue in the Philippines, but it does show why direct contract disputes can feel remote.

On the practical side, the terms say your invoice history, estimate records, and client information remain stored and accessible after cancellation. That clause is one of the few clearly consumer-friendly points in the current terms because it reduces the pressure to keep paying just to access old records.

Invoice Simple plans and pricing in Philippine peso

Current recurring plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for the exact local amount charged to your payment method.

Which plan costs the most and where annual billing saves money

The cheapest published recurring plan is Essentials monthly at $6.99 (₱395), while the most expensive published plan in the verified data is Premium monthly at $19.99 (₱1,129). If you only send a few invoices, the lower tiers may be enough, but frequent invoicing can force an upgrade fast because of the 3-invoice and 10-invoice caps.

Annual billing is cheaper than paying month by month. Essentials monthly for 12 months would total about $83.88 (₱4,740), while the annual plan is $69.99 (₱3,954), a saving of about $13.89 (₱786), or roughly 16.6%.

Billing notes that matter before you cancel

The plans are published in USD, so your actual Philippine peso charge may shift a little because of exchange rate movement and card or wallet conversion. There is also a 14-day free trial for all users, which is useful if you only need a short test, but risky if you forget the end date.

If you are paying annually, the refund policy makes overpaying more painful because unused months are not refunded under the published policy. That is why it makes sense to downgrade or cancel before the next annual renewal if your invoice volume has dropped.

Your rights in the Philippines if Invoice Simple keeps charging or refuses a fair fix

The local rules that matter most

In the Philippines, the main consumer protection law is the Consumer Act of the Philippines, or Republic Act No. 7394. For online subscriptions like Invoice Simple, the law matters most when there is deceptive billing, unclear cancellation handling, or a charge that continues after you already cancelled.

There is no universal online cooling-off period built into Philippine law for every digital subscription. A seven-working-day cooling-off period is more clearly tied to door-to-door or direct sales, so for a SaaS subscription the practical protection comes from proof of what was promised, your receipts, and your cancellation evidence.

How this applies to Invoice Simple specifically

If Invoice Simple bills you again after you cancelled through the correct channel, that is the kind of issue you can raise with the DTI as a consumer complaint under RA 7394. The company’s own refund policy is strict, but a no-refund policy does not excuse an unauthorized or duplicate charge.

The terms also say British Columbia law governs the contract, but that does not stop you from using Philippine complaint channels for a consumer transaction affecting you locally. In plain terms, use the company’s support first, then escalate if the billing problem is not fixed.

How to complain in the Philippines

Start by gathering your evidence: receipt, cancellation screenshot, support emails, and your card or e-wallet statement showing the charge. Send a clear written complaint to Invoice Simple support, then file with the DTI if the response is delayed, denied without explanation, or obviously wrong.

For card and e-wallet billing disputes, ask your bank, GCash, Maya, or card issuer for a chargeback or dispute request as soon as possible. A practical timeline is within 60 days from the statement date, which is a common dispute window for card issues under BSP-regulated financial processes.

Useful local contacts

For consumer complaints in the Philippines, the main authority is the Department of Trade and Industry. Use the DTI website to file or locate the correct regional office for a digital services complaint under RA 7394.

• Department of Trade and Industry

For billing disputes involving cards or e-wallets, contact your issuer immediately and keep your documentary proof ready. If the issue involves a regulated payment provider, BSP complaint channels may also help after you have tried the provider’s own dispute process.

Real customer experiences with cancellation and billing

Clear verdict from the available review sample

Based on the review sample provided here, cancellation sentiment is negative: 0 positive and 2 negative unique reviews. That is a small sample, so it is not the whole story, but the pattern is still useful because both complaints focus on the same risk area, which is billing trouble after cancellation or plan changes.

My read is simple: cancellation is not impossible, but it can become difficult if you use the wrong channel, fail to save proof, or need a human response quickly. Local users may also feel the friction more because there is no published Philippine hotline and some digital workflows are harder on slower connections.

Recurring themes in user feedback

Individual testimonials worth noting

• "Cancelled my subscription a year ago to find they never Cancelled it, continuing to take money out of my account and their customer service is just an ai that replies to emails with basic prompts. Can't cancel subscription and can't get through to a human via customer service. Avoid at all costs!" (TrustPilot)

• "I have been with them for 10 years and mid subscription they suddenly limited my invoices to 10 per month. I would have had to pay $199.00 [about ₱11,244] to send more, they froze my account after I sent 10. I had always sent about 20 per week. Horrible way to do business and they wouldn't refund my half a year subscription, so they can change the subscription but I can't." (TrustPilot)

There are no positive reviews in the provided review set, so saying otherwise would be misleading. To stay balanced, the service does offer useful mobile invoicing, online payments, and stored invoice history after cancellation, which are real strengths for small businesses.

Documents and proof to prepare before and after cancellation

What to save before you cancel

Prepare a small evidence folder before you touch the cancel button. Save a screenshot of your plan page, the next billing date, the payment method used, and the email address tied to the subscription, because these details are often requested by support.

• Screenshot of current plan and billing date

• Receipt from web, App Store, or Google Play

• Exported invoices, estimates, and client list

• Account email and username

What to keep for refund or billing disputes

If you later request a refund for a billing error, Invoice Simple asks for your account email and a screenshot of the subscription receipt. Add your bank statement or e-wallet statement showing the charge amount and date, because that will help if you escalate to a bank dispute or DTI complaint.

• Cancellation confirmation screenshot

• Confirmation email

• Transaction ID or receipt number

• Statement showing the charge

Common mistakes that lead to failed cancellation or denied refunds

Using the wrong cancellation channel

A very common mistake is cancelling inside the app when the subscription was actually billed through Apple or Google. If your receipt shows App Store or Google Play, use that store’s subscription page, because the app itself may not control the renewal.

Real-world example: a user thinks tapping support chat equals cancellation, but the billing continues because the active subscription is still sitting in Apple subscriptions. The fix is simple: match the cancellation method to the billing merchant on your receipt.

Cancelling without saving proof

The review sample includes a complaint about charges continuing after the user believed they had cancelled. That is exactly why screenshots matter. Without a dated screenshot or email confirmation, disputes become slower and harder.

Your solution is to save three things every time: the final cancellation screen, the confirmation email, and the bank statement showing no further renewal after the expected billing date. This takes less than two minutes and can save weeks of back-and-forth later.

Expecting a pro-rated refund after partial use

Invoice Simple’s published refund policy says there are no refunds or credits for partial use or unused months on an active account. If you cancel halfway through an annual term and expect half your money back automatically, you will likely be disappointed.

A better move is to cancel before the next renewal, not after it. If you were billed in error, frame the request as a billing error with evidence, not as a general change of mind.

Forgetting the trial or renewal date

The service offers a 14-day free trial, and that is useful only if you track the deadline. Many subscription problems start when users test the app, get busy with client work, and only notice the charge after the trial has already rolled into a paid term.

Set a calendar reminder at least two days before renewal. That buffer matters in the Philippines if internet access is unstable or if you need to use App Store or Google Play and the confirmation page does not load right away.

Waiting too long to dispute an unauthorized charge

When a charge looks wrong, some users spend weeks emailing support and miss the bank dispute window. For Philippine payment disputes, act fast with your card issuer, GCash, Maya, or bank, especially if you are approaching 60 days from the statement date.

The practical solution is parallel action: contact Invoice Simple support the same day, then open a dispute with your payment provider if the charge is clearly unauthorized or repeated after cancellation.

Cancellation methods compared at a glance

Side by side comparison

Key takeaway for different situations

If you subscribed directly, the web account route is the shortest and cleanest. If Apple or Google billed you, use the store route because that matches the merchant of record and reduces the chance of a failed cancellation.

Registered mail is slower but can help if you want strong documentary proof for a serious billing dispute. There is no published cancellation fee and no early termination fee found in the terms, so timing is usually more important than cost.

What to do after cancelling so the charge does not come back

Immediate follow-up steps

Right after cancellation, check for a confirmation email, then log in again and make sure the subscription page no longer shows an active renewal. Save a screenshot with the date visible and add a calendar reminder for the next expected billing date so you can verify no new charge appears.

If you used App Store or Google Play, reopen the subscriptions page once more and confirm that Invoice Simple shows as cancelled or expiring. Doing this twice sounds basic, but it is one of the easiest ways to catch a failed tap or sync delay.

Monitor statements and escalate fast if needed

Watch your credit card, debit card, GCash, or Maya history for at least one full billing cycle after cancellation. If a fresh charge appears, contact support immediately and ask your bank or wallet provider about a chargeback or dispute, especially if you are still within about 60 days from the statement date.

For local escalation, the DTI handles consumer complaints under RA 7394, while payment disputes can also involve BSP-regulated channels through your issuer. Your cancellation screenshot, receipt, and statement copy are the documents that will matter most.

Alternatives if you are moving on

If you are leaving because of price or invoice caps, Conta and Invoice Ninja are the cheapest starting points in the verified data because both offer a free option. If you want a broader accounting stack, FreshBooks at about $19/month (₱1,074) and Intuit QuickBooks Online at about $17.5/month (₱989) may fit better than a simple invoicing app.

Square Invoicing is another option if your focus is getting paid online quickly rather than maintaining a traditional subscription. Its verified price model is transaction-based at 3.3% plus 30 cents per paid invoice, which can be cheaper for occasional use but more expensive at scale.

Useful links

• Invoice Simple official website
• Official cancellation help page
• Official refund policy
• Official support contact page
• Invoice Simple terms
• Philippine Department of Trade and Industry

Cancellation address and when to use it

Physical mailing address on record

If you want to send a written cancellation or formal complaint by post, use the company office address available in the research data:

• 400-112 Hastings St West, Vancouver BC, Canada V6B 1G7

This is not the fastest route for most users in the Philippines, but it can be useful if you need an additional paper trail for a billing dispute.

Practical reality for most users

For almost everyone, cancellation is an online process, not a postal one. The actual working methods are web account cancellation, App Store, Google Play, email to [email protected], and the 24/7 support chat.

If your goal is to stop the next renewal, use the channel tied to your billing source and do it before the next billing date. If your goal is evidence, combine the online cancellation with saved screenshots and, if necessary, a written notice by email or registered post.