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Cancellation Lawdepot: Easy Method
What is Lawdepot
How the service works and what you likely signed up for
LawDepot is an online legal document platform that lets users create templates such as wills, tenancy agreements, contracts, and business forms. The service runs on a subscription model, and the key thing many users miss is that the free trial lasts 1 week and then converts into a paid plan unless you cancel in time, as stated in its terms "the Free Trial gives users one week of uninterrupted access" and then renews automatically (lawdepot.com).
If you are reading this because you feel annoyed, confused, or worried about being charged after cancelling, you are not alone lah. The two most common pain points linked to LawDepot are unexpected charges after the free trial ends and difficulty cancelling online, which matches the recurring complaints found in user reviews and the common issues identified for Malaysia.
Main paid features people actually use
People usually pay LawDepot for unlimited access to editable legal documents, document downloads, and ongoing access during the billing period. The verified annual plan in the research is the One Year Pro Subscription at $107.88 (RM509)* per year, while other public pricing references also show a free trial that can renew into a monthly charge and a higher annual price on some pages, which suggests pricing can differ by page, offer, or region.
In plain terms, LawDepot is not a one-off document shop unless you specifically bought a single document on a separate page. Most cancellation problems happen because users think they only opened a trial to create one form, but the account was actually set to auto-renew after 7 days or renew annually after the first paid term.
Availability for users in Malaysia
LawDepot is available online in Malaysia through its website, but no Malaysian office or local cancellation address was found. Support details provided in the research point to a UK help centre, phone line 0800 014 8912, support email [email protected], and live chat via the help page, with hours Monday to Friday, 1pm to 10pm GMT.
For Malaysians, that means billing is generally shown in foreign currency and local prices are only conversions, not fixed Malaysian list prices. It also means if something goes wrong, you should keep very clear records because any complaint later to KPDN or TTPM will be easier if you have screenshots, bank entries, and your cancellation timestamp ready.
How to cancel Lawdepot without getting billed again
Checks to do before you click cancel
Many members get frustrated because they cancel too late, use the wrong channel, or leave without proof. Before doing anything, sign in and check your current plan, your next billing date, and whether you subscribed directly on the web or through App Store or Google Play. Take a screenshot of the account page showing your plan name and renewal date.
Also download any document you still need before cancelling. LawDepot does not clearly state in the verified data how long your documents remain available after cancellation, so do not assume your files will stay there forever. Save PDFs, Word files, payment receipts, and any confirmation emails in one folder.
Cancel through the LawDepot website account
If you subscribed directly on LawDepot, the web account route is the main cancellation path listed in the help pages. The verified steps are to sign in, go to the My Account page, select Cancel Subscription, and follow the on-screen instructions to complete the cancellation process (lawdepot.com).
In practical terms, the click path should look like this: Sign in > My Account > Cancel Subscription > Confirm cancellation. Go slowly and read each page. If a retention screen appears with another offer or a reason survey, continue until you see a final confirmation message. Do not stop at a partial step and assume it is done.
The help centre linked in the research is LawDepot Help Centre. If you do not see the cancel button, try from a desktop browser, disable ad blockers for that session, and refresh after signing in again. Several user complaints suggest people thought they had cancelled but had not reached the final confirmation screen.
Cancel through App Store or Google Play if that is where you subscribed
If your subscription was started through an app marketplace, cancel it there, not only on the LawDepot website. For iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, select your LawDepot subscription, then tap Cancel Subscription and confirm, according to the verified help instructions (lawdepot.com).
For Android, open Google Play Store, tap the menu icon, choose Subscriptions, select LawDepot, then tap Cancel Subscription and confirm (lawdepot.com). This matters because store billing is controlled by Apple or Google. If you only email LawDepot while the active billing source is the store, the charge may still continue can or not depending on whether the store cancellation was completed.
Phone, email, live chat, and registered letter options
If the online route fails, contact support on the same day. The available support details in the research are phone 0800 014 8912, email [email protected], live chat through the help centre, and support hours Monday to Friday, 1pm to 10pm GMT. Ask the agent to confirm the exact plan, renewal date, and cancellation status in writing.
Email works best when you want a timestamped record. Put your account email, full name, last 4 card digits if safe to share, charge amount, and a direct sentence such as "Please cancel my LawDepot subscription immediately and confirm no further renewal will occur." Save the sent email and any reply.
You can also send a registered letter if you want paper proof, although no Malaysian cancellation address was found in the research. Some consumers now use a certified digital letter service such as Postclic as a modern alternative to traditional registered mail because it creates dated proof of sending, receipt, and tracking. Use this only as an extra record, not as your only step when the account has an online cancel button.
After you cancel, what changes on your account
Access usually continues until the end of the paid period
LawDepot says users can cancel online at any time, but the verified data does not clearly promise an immediate shutdown of access. In most subscription setups like this, cancellation stops the next renewal and access normally continues until the end of the current billing cycle, such as the end of your annual term or the end of the monthly period after the trial converts.
If you cancelled a free trial before day 7, the practical goal is to stop the paid conversion completely. If you cancelled an annual plan halfway through the year, expect the account to stay active until the prepaid term ends unless support tells you otherwise in writing.
If you do nothing, auto-renewal continues
The terms are clear that the One Year Pro licence renews automatically every year until cancelled, and the free trial renews automatically after the 1 week period unless cancelled before it ends (lawdepot.com). That is the core risk. Missing the date by even 1 day can trigger the next charge.
Because renewal is automatic, do not rely on memory alone. Put your next billing date into your phone calendar and set 2 reminders, one 3 days before and one 1 day before. This small step saves a lot of hassle later.
Your documents and stored data
The verified research does not give a clear data retention rule after cancellation. LawDepot does not clearly state how long cancelled users keep access to stored documents or when deleted accounts lose saved drafts. So, treat your account as if access could become limited after the current term ends.
Download everything before the cancellation date and keep local copies. If a specific document matters for court, tenancy, estate, or business use in Malaysia, save both the editable version and the final PDF.
LawDepot refund policy and how to ask for your money back
What the terms actually say about refunds
This is the part that worries most people. LawDepot states that it does not have an obligation to refund renewals unless you notify them before your renewal date that you want to cancel. For annual subscriptions, a refund is available within 30 days of the initial purchase, according to the verified terms summary (lawdepot.com).
That means pro-rated refunds for unused time are not clearly promised. The research also found no specific refund rule for unused periods or billing errors. In real life, that usually means your best chance is to contact support fast, explain the issue clearly, and attach proof that you cancelled or tried to cancel before renewal.
How Malaysians should request a refund step by step
Use a simple sequence on the same day the charge appears. Start with live chat or email through the help centre, then send a follow-up email to [email protected] with your account email, transaction date, charged amount, and a screenshot of your bank statement entry with sensitive details masked.
State the outcome you want in one line. Good wording is: "I cancelled before renewal" or "I am requesting a refund for an annual subscription within 30 days of initial purchase." If you were charged after a trial, mention the exact trial start date and cancellation date. Ask for a written response within 5 business days.
Withdrawal rights in Malaysia and when they help
Malaysia's Consumer Protection Act 1999 protects consumers against unfair practices, but it does not create a universal cooling-off period for all online subscriptions. A 10-working-day cooling-off period exists for certain direct sales contracts under the Direct Sales Act 1993, but that does not automatically apply to every online SaaS subscription like LawDepot.
So for LawDepot, your strongest practical argument is usually not a generic cooling-off rule. It is proof of timely cancellation, unclear charging, or an unfair or misleading subscription flow. If the company ignores a reasonable refund request, you can escalate to KPDN or file a claim with TTPM.
Chargeback, bank dispute, and store refunds as a last resort
If support refuses a refund after a charge you believe was unauthorised or wrongly repeated, contact your card-issuing bank and ask to dispute a recurring card transaction or request a chargeback. In Malaysia, banks usually handle this under their complaint process within Bank Negara Malaysia's financial consumer protection framework, and the common timeframe is around 60 to 120 days from the transaction date or from when you discovered the problem.
If you paid through Apple or Google, also use the relevant store refund route because the billing relationship sits there. Chargeback is best kept as a last resort after you have tried the merchant channel, because the bank will ask for evidence such as screenshots, emails, cancellation timestamps, and proof that you contacted the company.
Subscription terms that matter before the next renewal hits
Auto-renewal and commitment period
The verified terms say the One Year Pro licence is billed annually at $107.88 (RM509)* and renews automatically every year until cancelled (lawdepot.com). Users are said to be notified before renewal and can cancel online at any time. That sounds simple, but the practical issue is whether you actually receive and notice that reminder before the charge posts.
If you are on this annual plan, your commitment is basically one prepaid year at a time. There is no cancellation fee found in the terms, and no early termination fee was found either. Cancelling stops the next yearly charge rather than erasing the current prepaid year.
Free trial conversion and the real risk point
The free trial lasts 1 week and then renews automatically unless you cancel before it ends (lawdepot.com). This is where many users get caught. They sign up to create one document, forget the deadline, and then see a paid charge after day 7.
Because the trial is short, do not wait until the last evening if you already know you do not want the service. Cancel at least 24 hours before the renewal point and keep proof. That gives you a stronger position if the account is charged anyway.
Applicable law and dispute rules in the terms
LawDepot's terms say they are governed by the laws of Alberta, Canada, and disputes are subject to binding arbitration in Edmonton, Alberta, with small claims court as an option for either party (lawdepot.com). For a Malaysian consumer, that is not very convenient, which is why local complaint channels matter so much in practice.
The terms also do not clearly explain data retention after cancellation in the verified research. If your account contains important legal forms, save them before the term ends and ask support in writing how long account content remains accessible.
Lawdepot plans and pricing for Malaysia
Current subscription prices converted into MYR
Plan | Price (USD / MYR) | Billing period | Auto-renewal |
|---|---|---|---|
Free Trial | $35.00 (RM165)* | Monthly after 1 week | Yes |
One Year Pro Subscription | $107.88 (RM509)* | Annual | Yes |
Free Trial | $49.00 (RM231)* | Monthly after 1 week | Yes |
One Year Pro License | $155.88 (RM736)* | Annual | Yes |
Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.
Which plan costs more and where the value sits
The cheapest recurring figure shown in the research is the annual plan at $107.88 (RM509)*, which works out cheaper over a year than paying a monthly rate such as $35.00 (RM165)* for 12 months. At that lower annual figure, the effective monthly cost is about $8.99, which is far below the monthly post-trial charge.
The highest recurring figures found are $49.00 (RM231)* per month after trial and $155.88 (RM736)* per year on another pricing page. So if you are seeing a higher price than expected, compare the exact page or offer you used when signing up. Different landing pages appear to show different prices.
Billing notes that matter before you stay subscribed
No cancellation fee was found in the terms, and no early termination fee was found either. The bigger cost trap is auto-renewal, not a penalty for leaving. If you no longer need document access, an annual renewal you forgot about can be a painful charge.
If you only needed one form for a short task, a recurring plan may be poor value. Senang story: download what you need, cancel early, and do not keep paying month after month for documents you are no longer using.
Your rights in Malaysia if the cancellation goes wrong
Laws that can help with a subscription dispute
For Malaysians, the main law is the Consumer Protection Act 1999. It does not give a blanket cooling-off period for every online subscription, but it does protect consumers from unfair or misleading conduct. If LawDepot charged you after you cancelled, or if the subscription flow was unclear, those facts matter more than abstract wording in the foreign terms.
The Direct Sales Act 1993 gives a 10-working-day cooling-off period for direct sales contracts. That rule applies to specific direct sales situations, not automatically to every web subscription. So do not assume a standard 10-day online cancellation right for LawDepot unless your transaction clearly falls into that category.
How LawDepot's terms compare with your practical rights here
LawDepot's terms point to Alberta, Canada and arbitration in Edmonton. That does not stop a Malaysian consumer from making a complaint locally about unfair charges or misleading conduct. In practice, KPDN and TTPM are the channels that make sense if support ignores you.
If you are within 30 days of an initial annual purchase, LawDepot's own refund rule may help you. If you cancelled before renewal but were still billed, your evidence trail is your strongest tool. This is why screenshots and dated emails matter so much.
How to complain to KPDN or file at TTPM
Start by giving LawDepot one clear written chance to fix the issue. Send your complaint with the account email, transaction amount, date, cancellation proof, and your requested outcome. If there is no proper reply after 5 business days, prepare an escalation file.
For KPDN, submit a consumer complaint with your identity details, merchant name, payment evidence, and chronology of events. For TTPM, prepare the same documents plus any chat transcript or refusal email. TTPM is useful when you want a formal consumer claim over a disputed charge or refund.
Useful Malaysian authorities
The relevant ministry is the Ministry of Domestic Trade and Cost of Living, also known as KPDN. The related dispute venue is the Tribunal for Consumer Claims Malaysia, or TTPM. Use these bodies when a cancellation or refund issue is not resolved directly.
KPDN official portal: Ministry of Domestic Trade and Cost of Living
TTPM official portal: Tribunal for Consumer Claims Malaysia
What customers are saying about cancellation and billing
Overall verdict from the review sample
Based on the review data provided here, cancellation looks difficult rather than smooth. The sample shows 5 negative reviews out of 5 unique reviews, with 0 positive reviews in the dataset. The recurring pattern is not just dislike of the product. It is frustration about charges after trial or after attempted cancellation, plus weak confirmation flow.
To stay balanced, the service itself does offer a clear account-based cancellation path in the help pages and online document access that some users may find useful. Still, the review trend in this dataset is plainly negative on cancellation and billing.
Recurring complaint themes
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 | Cancelled but billed |
Hard to cancel | 2 | Online steps unclear |
Refund refusal | 1 | No refund given |
Sources and quoted user experiences
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after trial | Negative |
G2 | 1/5 | Ease of cancellation | Negative |
SmartCustomer | No score shown | Confirmation problem | Negative |
SoftwareFinder | 1/5 | Refund dispute | Negative |
TrustGuide | 1/5 | Charge after trial | Negative |
"Scam company, be aware. The free trial is a bait and they will steal money with no refund even though they say they will refund in 30 days." (TrustPilot)
"RUN AWAY FROM THIS COMPANY. Cancelling is nearly impossible and they won't even cancel when you ask." (G2)
"I promptly canceled my subscription, but did not receive any email verification so, I investigated further and logged onto the LawDepot.com site. Only there was I able to cancel my subscription and avoid the monthly charges." (SmartCustomer)
"I signed up for the trial, canceled within the 7 days but they still charged my bank account for 2 months." (SoftwareFinder)
"They charged me £94 [about RM540] after a free trial where I created just one document, without any clear notice or communication." (TrustGuide)
Your documentation checklist before and after cancellation
What to save before cancelling
Before you cancel, save the exact plan page, the My Account screen, and the next billing date. If you are on a free trial, note the trial end date down to the day. If you are on an annual plan, save the original invoice showing the initial purchase date, because that matters for the 30-day annual refund rule.
Screenshot of My Account
Screenshot of plan name
Renewal date screenshot
Downloaded legal documents
What you need for a refund or dispute
Refund requests work better when the evidence is clean and complete. Put everything in one folder before contacting support. This saves time if the issue later goes to your bank, KPDN, or TTPM.
Transaction ID or receipt
Charge date and amount
Card statement screenshot
Cancellation confirmation screenshot
Email or chat transcript
Common Lawdepot cancellation mistakes that cause extra charges
Stopping halfway through the cancellation flow
A very common mistake is clicking into account settings, seeing an offer or a message, then leaving before the final confirmation page. One SmartCustomer review said the user thought the cancellation was done but only fully avoided charges after logging back into the site and cancelling there properly.
Fix this by waiting for a final on-screen confirmation and then taking a screenshot. If no confirmation email arrives within the same day, log back in and verify the plan status again.
Using the wrong billing channel
If you subscribed through App Store or Google Play, cancelling only on the website may not stop store billing. This causes lots of confusion with SaaS services. The fix is simple: cancel where the original payment method lives.
Check your card statement description or app subscriptions list. If Apple or Google is listed, cancel inside that store menu and save the store confirmation page too.
Waiting until the last day of the free trial
LawDepot's trial is only 1 week. People often create one document, forget the date, and get charged after day 7. Reviews in the dataset repeatedly mention charges appearing after the trial period.
Cancel as soon as you know you do not need it. A good habit is to cancel on day 1 after downloading your document. You usually keep trial access until the end of the trial anyway, but the renewal risk is removed earlier.
Expecting an automatic refund for unused time
Many users assume cancelling means a refund for the remaining days or months. The verified refund policy does not clearly promise pro-rated refunds, and renewal refunds are not owed unless notice was given before renewal. That is why some users feel blindsided after the charge lands.
If you want money back, ask directly and quote the applicable rule. For annual plans, mention the 30-day refund window from the initial purchase if you are inside it.
Not keeping proof when support ignores the request
A phone call alone is weak evidence if the charge is disputed later. Without a screenshot, email, or chat record, it becomes your word against the merchant record. This is where many complaints get messy.
Always create a paper trail. Send a follow-up email after any call and write the date, time, and name of the support agent if provided.
A side by side look at your cancellation options
Methods, notice period, fee, and difficulty
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this means in real use
The web account route is the fastest if you subscribed directly with LawDepot. App Store and Google Play are fine when that is your billing source, but people often forget to verify the active billing channel and end up cancelling in the wrong place.
Registered mail gives stronger external proof if things become disputed, but it is slower and no clear cancellation address in Malaysia was found. Pick the method that matches your payment path and make sure you keep proof whichever route you choose.
What to do right after cancelling so the charge does not come back
Immediate checks and bank monitoring
Right after cancellation, take a screenshot of the final confirmation page and save any email receipt. Then log back into the account once more and check whether the plan now shows cancelled, inactive, or non-renewing. If the wording is unclear, contact chat the same day and ask for written confirmation.
Watch your bank or card statement for at least 2 billing cycles if you were on a monthly plan, or until the expected annual renewal date passes if you were yearly. If an unauthorised recurring charge appears, ask your bank for a chargeback or recurring transaction dispute within the usual Malaysian window of around 60 to 120 days.
Alternatives if you still need document tools
If you are cancelling because the value is not there, a few alternatives from the research are worth a look. Rocket Lawyer starts at $39.99 (RM189)* per month and includes document creation plus legal services. LegalZoom starts at $79.00 (RM373)* for basic packages. Eforms offers free access to many forms, which may be enough if you only need a simple template once.
If your need is more about signing and managing documents than legal templates, PandaDoc starts at $19.00 (RM90)* per user per month. For law firms or heavier workflow use, Smokeball is another option, though pricing is on request.
Useful links
If you are looking for a cancellation address
No Malaysian postal cancellation address was found
No physical cancellation address for LawDepot in Malaysia was found in the research. The service appears to rely mainly on online account cancellation, help centre support, email, live chat, and the listed phone line rather than a local postal termination address.
That means the cleanest route for most Malaysians is digital: cancel in the account, then back it up with email if needed. If you want extra proof, keep screenshots and written support replies. That evidence is usually more useful than hunting for an overseas mailing address that is not clearly published.
If you still want to send something in writing
If you decide to send a formal written notice, use the support email first because it gives a quick timestamp and can be attached later to any complaint. Mention your full name, account email, plan, renewal date, and the sentence that you are cancelling with immediate effect for future renewals.
When there is no verified cancellation address, do not delay the online cancellation while waiting to find one. The deadline that matters most is the next billing date, and missing that date is what usually triggers the unwanted charge.
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FAQ
To cancel your Lawdepot subscription before the next billing date, sign in to your account, check your current plan and renewal date, and follow the cancellation steps outlined in your account settings. It's also wise to keep a screenshot of the cancellation confirmation for your records.
To cancel your Lawdepot subscription through the App Store, open the App Store, tap your profile icon, select Subscriptions, choose your Lawdepot subscription, and tap Cancel Subscription. Make sure to confirm the cancellation to avoid further charges.
If you face issues canceling your Lawdepot subscription online, consider contacting their support via phone at 0800 014 8912 or email [email protected]. You can also send a registered letter to ensure your cancellation request is documented.
To confirm your Lawdepot subscription cancellation, check your account for a cancellation confirmation message. Additionally, keep an email or screenshot of the confirmation page as proof of cancellation.
After canceling your Lawdepot subscription, access to your documents typically continues until the end of the current billing period. It's advisable to download any important documents before cancellation to ensure you have them saved.