Cancel Course Hero: Step-by-Step Guide

What is Course Hero

Overview

Course Hero is an online study platform that provides access to study documents, textbook solutions, and tutor questions through paid memberships.

Members unlock documents, ask tutor questions, and access additional study tools depending on their plan.

Service scope

Course Hero operates via its website and mobile apps (iOS App Store and Google Play) with subscriptions billed either by Course Hero or by the app stores.

Billing, cancellations, and refund handling can differ depending on where you bought the subscription.

How to cancel Course Hero

Cancel via the Course Hero website (Web)

• Log in to your Course Hero account on the website.
• Go to Account Settings.
• Click “Stop Recurring Membership” and follow the on-screen instructions to confirm cancellation.

Cancel via mobile app stores (iOS & Android)

• iOS (App Store): Manage and cancel the subscription directly in your Apple/iTunes account. For billing issues, contact Apple Support.
• Android (Google Play): Cancel the subscription in your Google Play account. For billing questions, contact Google Play Support.
• Note: Course Hero does not control in-app cancellations or billing processed by Apple or Google.

What happens when you cancel

Access after cancellation

Cancellation stops future recurring charges but you retain access until the end of your current billing period.

Access is typically maintained for up to 7 business days for some account updates; follow on-screen confirmation for exact timing.

Account and data

Cancellation does not automatically delete your account; Course Hero may retain account data per its terms.

Unused features and unlocked items generally expire and are not redeemable for cash after cancellation.

Will I get a refund?

Money Back Guarantee

Course Hero offers a Money Back Guarantee: full refund if requested within 30 days of purchase and conditions are met.

• Conditions: ≤5 unlocks used, ≤1 tutor question asked, no prior refunds, and for certain bundles ≤3 days of QuillBot or Symbolab use.
• Introductory trials: request within 3 days, ≤3 unlocks, and ≤1 tutor question for eligibility.

Other refund rules and legal rights

Course Hero generally treats payments as final except where the Money Back Guarantee, applicable consumer law, or specific purchase terms provide otherwise.

• Some jurisdictions provide a 14-day right to cancel with a pro-rata refund for service used; Course Hero acknowledges similar rights in its terms.
• If you purchased through Apple or Google, contact the store for billing or refund issues, as Course Hero may not control in-app refunds.

Course Hero plans and pricing

Summary of common plans

Below are approximate plan names, converted prices, billing periods, and key features based on published Course Hero offerings.

Notes on pricing for Nigeria

No public source provides exact EUR pricing specifically for Nigeria; the figures above are approximate conversions from US dollar plans.

Your actual billed amount may vary by country, currency conversion, and the store used for purchase.

Your consumer rights in Nigeria

General legal context

Consumer protection in Nigeria may provide rights to fair treatment, accurate information, and remedies for unfair practices.

Specific cancellation and refund periods depend on Nigerian law and how it applies to digital services purchased cross-border.

How Course Hero’s terms relate to local rights

Course Hero acknowledges a 14-day cancellation/refund right under applicable law with pro-rata adjustments for services provided.

Whether Nigerian law provides additional rights or different timeframes depends on local statutes and enforcement practices.

Customer experiences

Positive reports

Some users report receiving refunds or resolutions after providing clear evidence and persistent contact with support.

Positive cases are relatively uncommon compared to negative reports in aggregated reviews.

Negative reports

Common complaints include being charged after cancellation, difficulty obtaining refunds, and unresponsive customer support.

Other issues reported are account lockouts or deletion after payment and frustration with unclear cancellation flows.

Documentation checklist

What to prepare before contacting support

• Account email and username used to subscribe.
• Purchase confirmation or receipt showing date and payment method.
• Screenshots of cancelled subscription confirmation or error messages.
• Records of communication with Course Hero, Apple, or Google (if applicable).

Additional helpful items

• Evidence of usage (number of unlocks, tutor questions) to support Money Back Guarantee claims.
• App store purchase history if you subscribed via Apple or Google Play.

Common mistakes

Assuming web cancellation covers app-store subscriptions

Many users assume cancelling on the website stops App Store or Google Play billing. In-app subscriptions must be cancelled through the store account.

If you subscribed via Apple or Google, cancel in that store to stop future charges and contact the store for billing disputes.

Not collecting proof and missing deadlines

Some customers fail to save receipts, screenshots, or count unlocks and tutor questions; this makes Money Back Guarantee claims harder to prove.

Missing refund request windows (30 days or trial-specific deadlines) is a frequent reason for denied refunds.

Comparative recap

Quick platform comparison

The table below summarizes where to cancel, who controls billing, and likely refund routes for each purchase channel.

After cancelling

Follow-up actions

Save confirmation of cancellation and monitor your bank or card statements for future charges.

If you see unexpected charges after cancellation, gather evidence and contact the billing party (Course Hero, Apple, or Google) promptly.

Useful links and contacts

Course Hero Help Center: Course Hero Help.

Course Hero terms and Money Back Guarantee details: Terms of Use.

Address

Corporate contact (mail)

Learneo, Inc. (Course Hero)

2261 Market Street #10569, San Francisco, CA 94114

Notes on formal correspondence

Use the corporate address above for registered or formal cancellation correspondence if required by your local consumer protection process.

For app-store purchases, direct your formal billing complaints to Apple or Google using their respective dispute processes.