Cancel Course Hero: Easy Method

What is Course Hero

Service overview

Course Hero is an online learning platform that provides study guides, tutor help, and document uploads for students.

It offers subscription plans with library access, unlocks, and a limited number of tutor questions per billing period.

How it is delivered

Access is provided through the Course Hero website and mobile apps; billing can be handled directly or via Apple/Google in-app purchases.

Policies such as cancellations and refunds depend on how the subscription was purchased (web, Apple, or Google Play).

How to cancel Course Hero

Cancel on the web (Course Hero website)

• Log in to your Course Hero account on the website.
• Click your profile picture, go to Settings, choose "Stop Recurring Membership".
• Confirm the cancellation and wait for email confirmation; cancellation is effective within 7 business days.

Cancel if subscribed through Apple or Google

• If you subscribed via Apple (App Store/iTunes), cancel through your Apple account - Course Hero directs billing issues to Apple.
• If you subscribed via Google Play, cancel in your Google Play account; contact Google Play Support for billing or refunds.

What happens when you cancel

Access and service

After cancellation your recurring membership will stop and you will not be billed again after the current billing period ends.

You typically keep access until the end of the paid period; verify exact access terms in your account settings.

Confirmation and timing

Course Hero sends an email confirmation of cancellation; allow up to 7 business days for it to take full effect.

If you do not receive confirmation, keep screenshots and contact support or the app store used to purchase.

Will I get a refund?

Money Back Guarantee basics

Course Hero offers a 30-day Money Back Guarantee with specific usage caps and conditions to qualify for a refund.

• Must request within 30 days of purchase and meet usage limits (e.g., ≤5 subscription unlocks, ≤1 tutor question).
• Previous refunds or exceeding usage limits typically void eligibility.

Special cases and processing

• Introductory trial refunds must be requested within 3 days and have lower usage caps (max 3 unlocks, max 1 tutor question).
• Tutor dissatisfaction: request a refund for that question - card refunds process in about 5 business days; credits are returned if used.
• In-app purchases via Apple/Google must be managed and refunded through the respective app stores.
• Refunds generally process in 3 - 7 business days and can take up to 9 business days to appear on your statement; PayPal refunds return to your PayPal balance.

Course Hero plans and pricing

Pricing summary

Below are Course Hero's commonly listed Premier plan prices in USD. Local NZD amounts depend on exchange rates applied at purchase.

Plan table

Your consumer rights in New Zealand

Legal protections

Under New Zealand law, digital services must have clear cancellation and refund terms that are not misleading.

Course Hero’s 30-day guarantee and any usage caps must comply with the Consumer Guarantees Act and Fair Trading Act.

What you can do

• You may request app store refunds through Apple or Google for in-app purchases in addition to Course Hero’s policy.
• If charged after cancellation or denied promised access, you can dispute the charge with your bank or contact the Commerce Commission.

Customer experiences

Positive feedback

Some New Zealand reviewers find Course Hero’s interface helpful and appreciate the variety of study materials and filtering options.

Capterra reviews note useful content, with mixed scores on value for money.

Negative feedback

Many complaints on consumer review sites report being charged after cancellation, difficulty obtaining refunds, and poor customer service.

Common issues include auto-renewals not stopping and account access or deletion problems after payment.

Documentation checklist

What to gather before contacting support

• Account email and username used to subscribe.
• Order or transaction receipts and dates (credit card, PayPal, or app store receipts).
• Screenshot of subscription settings showing "Stop Recurring Membership" or cancellation attempts.

Additional useful evidence

• Email confirmation of purchase and any cancellation confirmation emails.
• Records of unlocks used and tutor questions asked to verify eligibility for refunds.

Common mistakes

Not cancelling in the correct place

Example: cancelling the account on the website while the subscription was purchased through the App Store.

If you purchased via Apple or Google Play, cancelling on the Course Hero website will not stop app-store billing.

Relying on account deletion instead of cancellation

Example: deleting your Course Hero account but not stopping recurring billing - this can leave charges continuing.

Always follow the "Stop Recurring Membership" steps or cancel in the app store used to subscribe.

Comparative recap

Quick visual comparison

After cancelling

Follow-up actions

• Save the cancellation confirmation email and screenshot the subscription status.
• Monitor your bank or card statement for any unexpected charges and dispute them if needed.

Useful links

• How to cancel a Course Hero subscription
• Course Hero Money Back Guarantee
• Tutor help refund information
• In-app purchase refund guidance (third-party summary)

Address

Course Hero corporate address

Course Hero, Inc., 2000 Seaport Blvd, Floor 3, Redwood City, California 94063‑5576, United States.

Notes on contacting

Course Hero centralizes support online; use the links above or your app store account to manage cancellations and refunds.

If you need further remedy under New Zealand law, consider contacting your bank or the Commerce Commission for guidance.