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Cancel Magoosh: Easy Method
What is Magoosh
Overview
Magoosh is an online test-preparation company offering video lessons, practice questions, and study plans for exams like GRE, GMAT, TOEFL, and IELTS.
It provides web and mobile access, analytics, and optional features such as essay or interview feedback in some plans.
How Magoosh is sold
Magoosh subscriptions can be purchased via the web, Apple App Store, or Google Play, but account management and refunds are handled centrally by Magoosh support.
Pricing shown in local app stores may be converted to other currencies; Magoosh documentation clarifies policy details on its Help Center.
How to cancel Magoosh
Primary cancellation method
- Email Magoosh support at [email protected] to request cancellation and/or refund.
- Include purchase date, account email, and order or receipt information in your message.
Steps to follow (step-by-step)
- Find your purchase receipt or app-store order confirmation with the purchase date.
- Email [email protected] within 7 days of purchase to request cancellation and refund.
- State whether you used essay/interview credits or enrolled in an installment plan (these affect eligibility).
- Keep confirmation emails and any reply from Magoosh as documentation of the request.
What happens when you cancel
Access after cancellation
Cancelling normally prevents future renewals and subscription charges after the current paid period ends or after refund is processed.
If you receive a refund within the allowed window, access may be revoked once the refund is granted.
Account and data
Your account, progress, and data are retained by Magoosh per their terms unless you request account deletion separately from cancellation.
Contact support to ask about removing personal data if needed; include your account email in the request.
Will I get a refund?
Standard refund policy
Magoosh offers a 7-day money-back guarantee: to receive a full refund you must contact them within 7 days of purchase.
This 7-day rule applies regardless of whether you purchased via web, Apple App Store, or Google Play, per Magoosh Help Center guidance.
Important exceptions and conditions
- Using essay or interview credits in TOEFL or IELTS prep plans voids the 7-day refund right.
- Installment plans follow the same 7-day rule; after the window closes no refund is available even if installments remain unpaid.
- Score-guarantee refunds are separate: if you meet their score-guarantee conditions (submission of prior score, full completion of prep, etc.) you may qualify for a refund under that policy.
Magoosh plans and pricing
Available plans (example)
Below are example converted prices from the Apple App Store Nigeria listings as reported; actual store prices may vary.
EUR conversions use an exchange rate of ₦1,710 per € for reference only.
| Plan | Price (EUR) | Period | Notes |
|---|---|---|---|
| Magoosh Premium (6 Months) | €233.80 | 6 Months | (via Apple App Store Nigeria price ₦399,900; conversion at ₦1,710/€) |
| Magoosh Premium (12 Months) | €350.50 | 12 Months | (via Apple App Store Nigeria price ₦599,900; conversion at ₦1,710/€) |
Your consumer rights in Nigeria
Magoosh policy vs local law
Under Magoosh policy, Nigerian consumers are entitled to a 7-day full refund if requested within that window, regardless of purchase platform.
Magoosh documentation does not cite a 14-day cooling-off period or assert statutory Nigerian consumer-law reversal rights.
Installments and obligations
- Installment-plan users must request a refund within 7 days to obtain a refund; otherwise installments remain due.
- Pausing an installment plan does not extend the 7-day refund window under Magoosh terms.
Customer experiences
Positive feedback
Users praise Magoosh for a user-friendly interface, clear video lessons, robust analytics, and a large question bank.
Some Nigerian users report prompt support and an overall positive learning experience.
Negative feedback
Occasional reports note ambiguous or unfairly worded practice questions in a small fraction of items.
Some users also find platform-specific inquiries (store refunds) confusing, requiring direct contact with Magoosh support.
Documentation checklist
Must-have items before emailing support
- Order receipt or app-store purchase confirmation showing the purchase date.
- The email address used for your Magoosh account.
- Transaction ID, invoice number, or last four digits of the payment card (if available).
Helpful additional items
- Screenshots of the purchase screen or app-store order page.
- Notes on whether you used essay/interview credits or are on an installment plan.
- Any prior correspondence with Magoosh about the purchase or issue.
Common mistakes
Missing the refund window
A frequent error is assuming you can request a refund after 7 days; Magoosh requires contact within the 7-day period for a full refund.
Do not rely on pausing subscriptions or disputes with the app store to extend this timeframe.
Assuming app-store cancellation is enough
Some users cancel only through the App Store or Google Play and do not email Magoosh; that can prevent a refund since Magoosh asks for direct contact.
Also, using disallowed credits (essay/interview) may void refund eligibility even if you contact support on time.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund points for Magoosh versus typical app-store routes.
| Provider | How to cancel | Refund window | Notable exceptions |
|---|---|---|---|
| Magoosh | Email [email protected] | 7 days from purchase | Essay/interview credits void refund; installment rules apply |
| App Store / Google Play (typical) | Cancel via store subscriptions; refunds handled per store policy | Varies by store and country | Store refunds are subject to Apple/Google review; Magoosh asks for direct contact for merchant refunds |
After cancelling
What to expect next
After you email support, keep copies of your message and await confirmation from Magoosh confirming cancellation/refund status.
Processing times for refunds can vary; retain proof of your communication and receipt until the matter is closed.
Useful links and contacts
- Magoosh refund & cancellation policy (Help Center)
- Installment agreement (Magoosh)
- Score guarantee information
- Customer reviews (Trustpilot)
- Email: [email protected]
Address
Main postal address
For formal correspondence, Magoosh lists a US mailing address you can use: 548 Market St PMB 44023, San Francisco, CA 94104.
Notes on local correspondence
No Nigeria-specific postal address for cancellations was identified in Magoosh public resources; use the support email as the primary channel.
If you need legal or formal notice details, include full purchase documentation and contact Magoosh support for guidance.
Similar cancellation services
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Magoosh subscription within the 7-day refund window, find your purchase receipt or app-store order confirmation, then email [email protected] with your purchase date, account email, and order information. Keep a copy of your email for proof.
After canceling your Magoosh subscription, you will retain access until the end of the current paid period. If you receive a refund, access may be revoked immediately upon processing.
If you used essay or interview credits in your Magoosh subscription, this action voids your eligibility for a refund under the 7-day money-back guarantee, so be sure to consider this before canceling.
Yes, you can cancel your Magoosh subscription via registered postal mail. Include your purchase date, account email, and order information in your cancellation request. It's advisable to keep proof of your cancellation request.
Magoosh has a standard refund policy that allows for a full refund if you cancel within 7 days of purchase. However, using certain features like essay or interview credits may affect your eligibility for a refund.