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Cancellation service #1 in Nigeria
Cancel Epix: Simple Process
What is Epix
Overview
Epix (also marketed as MGM+) is a digital streaming service that offers movies, TV series and original programming. It is available as a direct subscription and through third‑party platforms such as app stores, Amazon Prime Channels, Roku and some TV providers.
Access and availability
Access depends on where you subscribed (App Store, Google Play, mgmplus.com or a third party). Billing, account management and support are handled by the platform used to start the subscription.
How to cancel Epix
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find Epix (or "MGM+") in the list and tap it.
- Tap Cancel Subscription and confirm the cancellation.
Cancel via Google Play
- Open the Google Play Store app on your device.
- Tap your profile icon, then go to Payments & subscriptions > Subscriptions.
- Select Epix (or "MGM+") and tap Cancel subscription.
- Follow the prompts and confirm the cancellation.
Cancel on the web (MGM+ / Epix Now website)
- Go to mgmplus.com and sign in with your account.
- Open Account or Manage Account, then find Subscription or Billing settings.
- Choose Cancel Subscription and confirm; you may be shown retention offers.
- Cancellation typically takes effect at the end of your current billing period.
Cancel through third‑party platforms
- If you subscribed via Amazon Prime Channels, manage membership in "Memberships & Subscriptions" on Amazon.
- For Roku, cancel through my.roku.com or using the Roku device remote subscription controls.
- If billed by a cable or satellite provider, cancel via that provider’s account management or customer support.
What happens when you cancel
Access after cancellation
When you cancel, your access to Epix usually continues until the end of the current paid billing period. You will not be billed again after cancellation takes effect.
Account, data and reactivation
Your account and viewing history are typically retained according to the service’s terms, allowing reactivation later. Specific data retention and account deletion policies are governed by Epix/MGM+ terms.
Will I get a refund?
Refund policy summary
- Epix/MGM+ does not provide prorated or mid‑cycle refunds; cancelling does not trigger a refund for the remainder of a billing cycle.
- Refunds are not given for partial months when you cancel mid‑period.
Exceptions and platform refunds
Some platforms (Apple, Google, Amazon) have their own refund procedures and may consider a refund request under their policies.
If you believe you were wrongly charged, contact the platform where you subscribed or Epix support for guidance and include receipts or screenshots.
Epix plans and pricing
Pricing overview
Publicly available pricing information for Epix (MGM+) in Nigeria and in euros is not available in the sources checked.
For current, local pricing check the Epix app on your device or the platform where you subscribed.
How to find accurate pricing
Open the Epix/MGM+ app listing in the App Store or Google Play on your device, or sign in at mgmplus.com to view local subscription options and prices.
| Plan | Price | Currency | Notes |
|---|---|---|---|
| Varies | Varies | Varies | Check your device store listing or mgmplus.com for localized pricing. |
Your consumer rights in Nigeria
Overview of local consumer law
There is no publicly referenced statutory 14‑day cooling‑off period for digital streaming subscriptions like Epix/MGM+ under Nigerian consumer protection law based on available sources.
How this affects refunds and cancellations
Because no specific 14‑day right is apparent, refunds and cancellations are governed by the service and the platform terms you subscribed under.
If you have a dispute, contact the platform or service support first, and keep records of charges and communications.
Customer experiences
Positive feedback
Some customers report satisfactory experiences with the service and content, noting specific positive interactions in mixed reviews.
Negative feedback
Common complaints include difficulty cancelling (billing continuing after attempts to cancel) and limited or low‑value content selection.
Other reported issues include customer support difficulties and repeated charges; these appear in public review sites referenced below.
Documentation checklist
What to have ready
- Account email or username used for the subscription.
- Receipt or proof of charge (credit card statement, email receipt).
- Device and platform used to subscribe (iOS, Android, Amazon, Roku, cable).
How to prepare evidence
- Take screenshots of subscription pages, billing history and cancellation screens.
- Log dates and times of cancellation attempts and any support communications.
Common mistakes
Failing to cancel through the correct platform
Many customers try to cancel inside the app but the subscription is billed through the App Store, Google Play or a third party. This leaves the subscription active.
Always cancel where the payment is billed (Apple, Google, Amazon, Roku or your cable provider).
Not confirming cancellation or missing receipts
Some users do not confirm the final cancellation step or fail to save confirmation details, making it harder to prove the cancellation date.
Always obtain and keep confirmation screens or emails and check your next billing statement to ensure charges stop.
Comparative recap
Cancellation methods compared
The following table summarises where to cancel, typical refund likelihood and relative ease based on platform control of billing.
Quick reference
| Method | Where to cancel | Refund likelihood | Typical ease |
|---|---|---|---|
| App Store (iOS) | Settings > Your name > Subscriptions | Low - no prorated refunds from Epix; Apple refund requests handled by Apple | Usually straightforward via iOS settings |
| Google Play | Play Store > Profile > Payments & subscriptions > Subscriptions | Low - Epix does not prorate; Google may consider refund requests under its policy | Usually straightforward via Play Store |
| Web (MGM+ / Epix Now) | Sign in at mgmplus.com > Account > Subscription/Billing | Low - cancellation effective end of billing period; refunds per service terms | Moderate - you manage directly with the service |
| Third‑party platforms | Amazon, Roku, cable provider accounts or support | Varies - refunds depend on the third party’s policy | Varies - depends on provider processes |
After cancelling
Check your account and billing
Save the cancellation confirmation and monitor your bank or card statement for any unexpected charges.
Access typically remains until the billing period ends; note the date you will lose access.
Helpful links and next steps
- mgmplus.com (account management): mgmplus.com
- General cancellation guidance summary: How to cancel Epix (guide)
- If you need to dispute a charge from a store, contact Apple, Google or the billing platform directly through their official support pages.
Address
Mailing address
Behind Ojomu Royal Palace, Lekki, Lagos 10001, Nigeria
How to use this address
This address is provided as a general mailing/contact address referenced in public terms. For account and billing issues, use the online account management or platform support channels first.
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.