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Cancel Payoneer: Easy Method
What is Payoneer
Service overview
Payoneer is a cross-border payments platform that enables individuals and businesses to receive and send international payments, hold multi-currency balances, and withdraw funds to local bank accounts or ATMs.
How it works in Nigeria
Nigerian users can receive payments in currencies such as EUR or USD, convert to NGN, and withdraw to Nigerian bank accounts or withdraw cash via a Payoneer MasterCard where supported.
How to cancel Payoneer
Cancelling a recurring payment
- Log into your Payoneer account.
- Go to Pay → Manage recurring payments.
- Select the recurring payment you want to stop.
- Click "Cancel Recurring Payment".
- Note: cancellations submitted after 6 pm local time take effect the next day.
Cancelling other payments and subscriptions
- If you paid via Apple App Store or Google Play, cancel the subscription through that platform.
- Payoneer cannot cancel payments that have already been initiated; contact the recipient to request a reversal.
- For errors or unauthorised transactions, file a dispute with Payoneer within 60 days using their Dispute Form.
What happens when you cancel
Access and renewal
When you cancel a recurring payment, future scheduled debits stop; existing completed charges are not automatically reversed.
Subscription renewals via app stores will only stop if you cancel within the store's subscription management page.
Data and records
Your Payoneer account history and transaction records remain accessible after cancellation unless your account is closed entirely.
If you close your Payoneer account, retain copies of transaction IDs and statements for disputes or tax records.
Will I get a refund?
General refund policy
Most Payoneer-processed payments are non-refundable and non-reversible. Payoneer states payments are final unless specific error or dispute procedures apply.
Exceptions and dispute process
- For transaction errors or unauthorised transfers, submit a dispute within 60 days via Payoneer's Dispute Form.
- Investigations usually take about 10 business days (up to 20 for new accounts); complex cases can take up to 45 or 90 calendar days.
- Failed withdrawals due to incorrect bank details are typically returned automatically to your Payoneer balance within a few business days.
Payoneer plans and pricing
Overview of transactional fees
There are no fixed EUR subscription plans for Nigeria; fees are transactional and depend on withdrawal, conversion and card use.
Fee table
| Plan | Price | Period | Features |
|---|---|---|---|
| Withdrawal (EUR balance → Nigerian bank account in EUR) | €1.50 per transaction (if ≤ €50,000/month) | Per transaction | Same-currency withdrawal fee for EUR |
| Withdrawal (EUR balance → Nigerian bank account) | 0.5% of amount (if > €50,000/month) | Per transaction | Volume-discount tier for high-value same-currency withdrawals |
| Currency conversion (EUR to NGN) | Up to ~2% above mid-market rate | Per transaction | Conversion margin added in rate |
| Card ATM withdrawal (EUR MasterCard) | €1.95 + up to 3.5% conversion fee | Per withdrawal | Fee for ATM cash withdrawal and conversion |
| Card balance inquiry | €0.87 | Per inquiry | ATM balance check fee |
Your consumer rights in Nigeria
Rights regarding transaction errors
Nigerian users have the right to a prompt investigation of transaction errors or unauthorised transfers if raised within Payoneer's stated dispute window.
Payoneer requires disputes to be filed within 60 days; they publish investigation timelines and processes for such cases.
Withdrawals, subscriptions and refunds
- Failed withdrawals (e.g., wrong bank details) should return funds automatically to your Payoneer balance.
- Subscriptions bought through Apple/Google are governed by those platforms' policies, not Payoneer.
- There is no statutory 14‑day automatic refund for Payoneer transactions; refunds depend on error or platform rules.
Customer experiences
Positive reports
Some users praise Payoneer for making international receipts simple and for professional help in certain cases.
Negative reports
Many users report slow or hard-to-reach customer support, account verification delays, and sudden holds or account closures.
Refund and dispute handling is commonly criticised as limited; several users describe difficulty reversing sent payments.
Documentation checklist
What to gather before you file a dispute
- Transaction ID, date and amount.
- Payment screenshots, invoices or order confirmations.
- Recipient details and any communication requesting reversal.
- Bank statements showing attempted withdrawals or returns.
Identity and account information
- Government ID used for KYC (if required).
- Your Payoneer account email and registered phone number.
- Any correspondence with Payoneer support (case numbers, dates).
Common mistakes
Assuming payments can be stopped after sending
Many users expect Payoneer to cancel a payment after it is sent; in most cases Payoneer cannot reverse initiated transfers.
Always double-check recipient details before sending and contact the recipient immediately if you made an error.
Relying on Payoneer for app-store subscriptions
Users sometimes contact Payoneer to cancel Apple or Google subscriptions; those cancellations must be done through the App Store or Google Play.
Check the platform's subscription management and refund policies rather than expecting Payoneer to act on your behalf.
Comparative recap
Quick comparison
| Feature | Payoneer (Nigeria) |
|---|---|
| Cancelling recurring payments | Supported via Pay → Manage recurring payments; changes after 6 pm take effect next day. |
| Cancelling sent payments | Generally not supported; you must contact the recipient to request a reversal. |
| Refunds and disputes | Payments are typically final; file disputes within 60 days for errors or unauthorised transfers. |
| Fees and pricing | Transactional fees (withdrawal, conversion, card use); no fixed local subscription. |
| Customer support | Mixed reviews: efficient for some, slow or difficult to reach for others. |
After cancelling
Next steps to monitor
- Keep records of cancellation confirmation and check that future charges have stopped.
- Monitor your Payoneer balance and connected bank account for expected refunds or returns.
Helpful links
- Payoneer - Recurring payments
- Payoneer - Cancelling sent payments (policy)
- Payoneer - Transaction or transfer error / dispute
- Google Play - Managing subscriptions
- Managing app subscriptions (guide)
Address
Mailing and complaints address
For correspondence or formal complaints, you can use Payoneer's registered contact address:
195 Broadway, 27th floor, New York, NY 10007
Tips for sending correspondence
- Include your Payoneer account email, case number (if any), and clear description of the request.
- Retain proof of postage or delivery for any physical letters you send.
Similar cancellation services
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Written by Chukwuma Igwe
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel a recurring payment on Payoneer, log into your account, go to Pay → Manage recurring payments, select the payment, and click 'Cancel Recurring Payment'. Remember, cancellations after 6 pm local time take effect the next day.
To cancel a Payoneer card order, you must contact Payoneer customer support directly. You can do this via email or registered postal mail, ensuring you keep proof of your cancellation request.
Generally, you cannot cancel a payment request once it has been sent. You will need to contact the recipient to request a reversal of the payment.
If you cancel your Payoneer account, your transaction history and records will remain accessible unless you close the account entirely. It's advisable to retain copies of transaction IDs and statements for future reference.
Most payments processed through Payoneer are non-refundable and final. However, if there was an error or unauthorized transaction, you can file a dispute within 60 days using Payoneer's Dispute Form.