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Cancellation service #1 in Nigeria
Cancel TransferGo: Easy Method
What is TransferGo
Overview
TransferGo is an online money transfer service that lets customers send funds internationally using a web or mobile app. It offers various delivery speeds and payment methods depending on corridor and service level.
How it works
Customers create an order in the app or on the website, pay TransferGo, and TransferGo delivers funds to the recipient according to the chosen speed and payment route. Orders have a status that updates as payment and processing proceed.
How to cancel TransferGo
Cancel before TransferGo receives your funds
- Open the TransferGo app or website and locate the transfer order.
- Select "Cancel order" from the transfer options while the order shows as unpaid or before TransferGo has received your payment.
- Confirm the cancellation in the app or web interface and keep any confirmation or screenshot for your records.
- See the official guidance: Cancelling the Transfer.
Request cancellation after payment is received or processed
- If TransferGo has already received or processed your funds, self-cancellation is not possible via the app or website.
- You can request cancellation or a refund by emailing [email protected]; success is not guaranteed.
- Include full transfer details (ID, amounts, dates) and proof of payment when you email.
What happens when you cancel
Order status and access
When you cancel an order before funds are received, the order status will be updated to cancelled in your account. You will no longer be able to proceed with that order.
If cancellation is requested after funds are received, the order will remain in its processed state until TransferGo reviews and acts on your request.
Records and account data
TransferGo will retain transaction records as required by law and its policies. You can access past orders and cancellation confirmations in the app or web account history.
Keep screenshots and email confirmations for your own records while any refund or recovery is being processed.
Will I get a refund?
Refund policy (summary)
Refunds are issued to the original payment instrument and in the same currency used for the payment, subject to TransferGo's terms.
- Refunds are reduced by any applicable cancellation, revocation, recall or tracing charges and any transaction fees already charged.
- No adjustment is made for currency fluctuations between payment and refund.
Exceptions, recovery attempts and fees
If the executed transfer has already reached the receiver, TransferGo may attempt to recover funds but cannot guarantee success.
- Recovery attempts may incur a fee charged by TransferGo.
- Refunds after processing are discretionary and conditional; there is no automatic 14-day right of withdrawal described in TransferGo's terms.
- For requests after processing, email [email protected] with full details.
TransferGo plans and pricing
Overview
TransferGo offers different service levels that affect price and delivery speed. Exact fees and available plans vary by corridor, payment method and delivery option.
Check the app or website for specific real-time pricing for Nigeria corridors.
Pricing table
| Plan | Price / Fees | Typical delivery speed |
|---|---|---|
| Standard | Varies | Varies |
| Express | Varies | Varies |
| Business | Varies | Varies |
Your consumer rights in Nigeria
General position
TransferGo's terms do not specify a universal 14-day cooling-off right and treat refunds as subject to their terms and discretion. This applies to transfers sent from or to Nigeria under their contractual terms.
Terms and conditions govern what TransferGo will do in cancellation and refund scenarios; local statutory protections may also apply.
Practical steps in Nigeria
If you believe a payment was unauthorised or incorrect, contact your bank immediately to report the issue and ask about chargeback or reversal options.
Consider contacting local consumer protection authorities or a legal adviser if you need help enforcing your rights under Nigerian law.
Customer experiences
Positive reports
Many users praise TransferGo for fast delivery, competitive exchange rates and helpful customer service.
Several reviews from Nigeria mention near-instant transfers and professional, responsive support staff.
Negative reports
Some users report delays even for transfers marketed as instant and difficulties cancelling transfers once processing begins.
Other complaints include unpredictable delivery times, slow responses in some cases, and occasional abrupt service termination reports.
Documentation checklist
Required documents
- Transfer ID/reference number for the order.
- Proof of payment (bank transfer receipt, card transaction screenshot, or payment confirmation).
- Sender and recipient names and account details used for the transfer.
Optional supporting items
- Screenshots of the order status from the app or website.
- Email correspondence with TransferGo support or screenshots of error messages.
- Any communication with your bank about the same payment.
Common mistakes
Typical errors when cancelling
Waiting until the payment has been processed before attempting cancellation is a frequent mistake; once funds are received by TransferGo, self-cancellation is not available.
Another common error is failing to include the transfer ID and proof of payment when requesting a refund, which slows review and response times.
How to avoid them
Cancel immediately via the app or web interface while the order shows as unpaid or pending to maximise the chance of immediate cancellation.
If payment was already sent, prepare complete documentation before emailing [email protected] and follow up politely if you do not receive a timely reply.
Comparative recap
At a glance
Below is a simple comparison to give context when considering TransferGo versus other common options for sending money from Nigeria.
Use it as a quick reference; check current fees and delivery estimates in each service before sending.
Notes
Entries marked "Varies" indicate that fees or speeds depend on corridor, payment method or live pricing, which must be checked in-app or on the provider's website.
| Service | Typical fees | Delivery speed | Cancellation / refund |
|---|---|---|---|
| TransferGo | Varies | Varies | Cancel via app before funds received; post-payment refunds discretionary |
| Bank transfer | Varies | Often slower (hours-days) | Reversals depend on bank policies and timing |
| Other remitters | Varies | Varies | Policies vary by provider; check terms |
After cancelling
What to watch for
Monitor your bank or card account for the refunded amount and any fees that may be deducted. Refunds are made to the original payment instrument in the same currency.
Allow time for processing and keep all confirmation emails and order screenshots while waiting for the refund or response.
Helpful links and contacts
- Cancellation guide: Cancelling the Transfer
- Terms and conditions: TransferGo Terms & Conditions
- Email for cancellation/refund requests: [email protected]
Address
Official correspondence address
TransferGo Ltd, The Bower, 207 Old Street, EC1V 9NR, London, United Kingdom.
No Nigeria-specific postal address for cancellation requests was found in the provider’s public terms; use the email above for requests from Nigeria.
Contact email
Primary customer contact for cancellations and refund requests: [email protected].
Keep copies of all correspondence and reference numbers when you contact them.
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Written by Yusuf Onyeka
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.