Cancellation service #1 in Ireland
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Voyager service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Voyager: Easy Method
What is Voyager
Overview
Voyager is a mobile and web-based platform that offers cryptocurrency trading and related services to users. It operates via app stores and its own website and publishes legal terms on its site.
Service model
The service processes subscriptions and purchases through the Apple App Store or Google Play depending on how the app was installed.
Voyager's legal terms state that user-initiated cancellations take effect at the end of the current subscription period and that no refunds are provided for cancellations via web or app store subscriptions.
How to cancel Voyager
Where to cancel
If you subscribed via the App Store or Google Play, you must cancel through the respective store account settings.
If you subscribed on the web, check the Voyager account settings for cancellation options but note the terms on refunds.
Step-by-step cancellation
- Open the App Store (iOS) or Google Play (Android) on the device that made the purchase.
- Go to your account or subscriptions section and locate the Voyager subscription.
- Select Cancel Subscription and confirm. Follow on-screen prompts to complete cancellation.
- If you used a web subscription, sign in at go-voyager.com, find subscription or billing settings, and cancel there if available.
- Keep the cancellation confirmation or screenshot for your records and note the end date of the current billing period.
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of your current subscription period; you retain access until that date.
Your subscription will not renew after the current period ends unless you resubscribe.
Data and funds
Your account data will remain subject to Voyager's privacy and retention policies described in their legal pages.
For funds or withdrawals, processing remains subject to the platform's operational procedures and any reported delays in withdrawals may apply.
Will I get a refund?
Voyager policy
Voyager's terms explicitly state that no refunds are provided when a user cancels their account or subscription via the web or app store channels.
Possible exceptions and app store rules
- Apple and Google Play have their own refund processes and policies; you may request a refund from them but Voyager's terms still disclaim refunds on cancellations.
- Bank chargebacks, consumer protection complaints, or exceptional goodwill refunds may be possible in some cases, but they are not guaranteed.
Voyager plans and pricing
Summary
Publicly available, region-specific pricing for Nigeria in EUR was not found in the sources provided.
Available pricing is USD-denominated and not presented region-specifically in the verified information.
Table of plans
| Plan | Price | Notes |
|---|---|---|
| Available plans | Varies | Pricing is USD-denominated and not region-specific per available data. |
Your consumer rights in Nigeria
Relevant law and agencies
Consumer protections in Nigeria are enforced by the Federal Competition and Consumer Protection Commission (FCCPC) under the Federal Competition and Consumer Protection Act 2018.
These protections generally cover fair treatment, accurate information, and avenues for redress against unfair commercial practices.
Practical steps to enforce rights
- Keep receipts, subscription records, transaction IDs and any correspondence with Voyager or app stores.
- Request refunds or remediation first from Voyager and the App Store/Google Play as applicable.
- If unresolved, file a complaint with the FCCPC and consider contacting your payment provider for chargeback options.
Customer experiences
Positive feedback
Some users describe Voyager as user-friendly and intuitive in reviews such as Trustpilot.
Positive feedback often highlights the app's interface and ease of use for basic trading.
Negative feedback
Multiple complaints report long delays withdrawing funds - cases reportedly over 35 days - and issues with price data and order handling.
Users on Reddit and other forums have also reported slow or non-existent customer support and, in some instances, accused the service of severe misconduct.
Documentation checklist
What to collect
- Account email and username used with Voyager.
- Subscription receipts and transaction IDs from App Store, Google Play or Voyager web billing.
- Screenshots of subscription status, cancellation confirmation, and any error messages.
- Dates and amounts of disputed transactions and any correspondence with support.
- Bank or card statements showing charges, and case or ticket numbers from app stores or Voyager support.
Common mistakes
Cancelling the wrong place
A frequent error is cancelling in the Voyager app but not in the App Store or Google Play account that billed you.
Always confirm which platform processed the payment and cancel from that store's subscription settings.
Assuming an immediate refund
Many users assume cancellation triggers an immediate refund; Voyager's terms state cancellations take effect at period end and no refund is provided.
Not saving receipts or confirmation screenshots can make disputes harder to resolve.
Comparative recap
Quick comparison
The table below contrasts key aspects of Voyager's stated policy with the app stores that handle payments.
Comparison table
| Feature | Voyager (terms) | App Store / Google Play |
|---|---|---|
| Cancellation effective | End of current subscription period | End of current subscription period (managed in store) |
| Refunds on user cancellation | No refunds per Voyager terms | Refunds handled case-by-case by Apple/Google support |
| Where to manage subscription | Via app store or Voyager web account depending on purchase | Account > Subscriptions in respective store |
| Common user issues | Reported withdrawal delays and slow support | Store may provide purchase refunds but not platform operational fixes |
After cancelling
Follow-up actions
Save cancellation confirmation and monitor access until the subscription end date.
Watch bank and card statements for recurring charges and contact your payment provider if charges continue.
Helpful links
- Voyager legal and terms
- Trustpilot user reviews
- Reddit user reports (example)
- Reddit accusations (example)
- FCCPC (Federal Competition & Consumer Protection Commission)
- Apple refund requests
- Google Play refund requests
Address
Company address on file
33 Irving Pl Fl 3, New York, NY 10003-2332, USA.
Notes on addresses
Multiple addresses exist for entities called Voyager; none in the verified notes is explicitly labeled as a cancellation address.
Use the support channels listed above for cancellation and keep records of all correspondence and confirmations.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.