Cancellation Faceit: Easy Method

What is Faceit

FACEIT is an online esports and competitive gaming platform that organises matches, ladders and premium subscription plans (e.g., FACEIT Plus, FACEIT Premium) that add features and benefits to a normal account. Subscriptions are sold and managed through the FACEIT website and governed by FACEIT's Terms & Conditions and corporate policies.

How to cancel Faceit

• To stop subscription auto-renewal, sign in on the FACEIT website and open your subscription page. Select the active subscription, click “End membership and benefits” and confirm the pop-up (choose “I don’t want my subscription”). That action stops future renewals but keeps access until the paid period ends. For account closure you must contact support directly ([email protected]) and request account termination; you remain responsible for account activity until FACEIT confirms closure.

What happens when you cancel

Cancelling a subscription through the subscription page stops automatic renewal but does not remove your account or immediately delete data; you retain the paid benefits until the current billing period expires. If you request full account closure through support, FACEIT processes the closure and you remain responsible for any account activity until they confirm completion. Data deletion is a separate process under privacy/GDPR procedures and, where applicable, may include a quarantine period and a temporary re-registration block.

Will I get a refund?

Refund entitlement depends on the purchaser’s jurisdiction and FACEIT's policies. FACEIT offers a 14-day consumer “cooling-off” right for EU consumers (full refund if the service hasn’t been logged into, redeemed or consumed), but FACEIT’s terms interpret “use” broadly (login or redemption), which has reduced eligibility in practice. For Canadian customers there is no universal federal 14-day cooling-off right for digital subscriptions; refunds depend on FACEIT’s terms, the specific subscription (monthly vs yearly), payment method, and any applicable provincial consumer protection rules. If you believe you qualify for a refund, gather proof (receipts, timestamps, screenshots) and contact support; if that fails, consider bank or card dispute options and contacting your provincial consumer protection office for guidance.

Faceit plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital subscription services varies by province and by the terms agreed at purchase. There is no single federal 14-day cooling-off rule that applies to all digital subscriptions. Your rights will depend on the contract terms you accepted, provincial consumer protection legislation (for example those administered by Ontario, British Columbia, Quebec and other provinces), and payment-card protections. If you believe FACEIT has breached your contract or misrepresented the service, you can: ask FACEIT support for a refund, request a chargeback from your card issuer if appropriate, and contact your provincial consumer protection office for advice. If privacy or data deletion is required, submit a data-removal request as outlined in FACEIT’s privacy policy; such requests may trigger retention or quarantine windows and procedural steps.

Customer experiences

User reports are mixed. Some customers say they received full refunds when invoking consumer-rights protections, particularly in EU cases, but these outcomes sometimes required persistence and repeated contact with support. Other users describe problems: difficulty locating the correct cancellation controls, cancellations that did not take effect, or continued charges after attempting to cancel. These reports suggest that, although the web subscription page provides a cancellation path, real-world results can vary and follow-up with support may be necessary.

Documentation checklist

• Subscription confirmation or receipt; order date and payment method; screenshots or video of subscription page showing status; confirmation of cancellation pop-up (if available); copies of emails or messages with FACEIT support ([email protected]); bank or card statements showing charges; date/time evidence of any login or service usage if disputing a “used” claim.

Common mistakes

Common errors include cancelling the wrong subscription or an in-game feature instead of the main subscription, failing to confirm the final pop-up when ending membership (so the cancellation never completes), assuming cancellation deletes your account or stops all data processing immediately, and waiting too long to gather evidence when disputing a charge. Another frequent issue is expecting an automatic refund after stopping auto-renewal - cancellation usually prevents future billing but does not automatically produce refunds for already-paid periods unless policy or exceptional circumstances apply.

Comparative recap

After cancelling

After you cancel, keep records of the cancellation confirmation and monitor your bank/card statements for unexpected charges. If you need to contact FACEIT, use official channels: the subscription management page for web cancellations and [email protected] for account closure or billing disputes. If you want data removal or have privacy concerns, follow FACEIT’s privacy policy process and be aware that deletion requests may include quarantine periods. For further steps, see FACEIT’s support and legal pages for the most current procedures and contact points.

Support and policy links (examples): FACEIT Support, FACEIT Terms & Conditions, FACEIT Privacy Policy, FACEIT Subscription Management.

Address

For registered-mail cancellation correspondence send to FACE IT LIMITED at the registered office:

FACE IT LIMITED, 25th Floor, Millbank Tower, 21 - 24 Millbank, London, SW1P 4QP, United Kingdom