Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dermatica service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dermatica: Easy Method
What is Dermatica
Dermatica is an online personalised prescription skincare service that provides customised topical treatments and over‑the‑counter products. The service combines a medical assessment with routine deliveries of prescribed formulations.
It is used by customers seeking treatment for acne, hyperpigmentation, ageing concerns and other skin issues, with options to subscribe to regular deliveries or order one‑time products.
Service overview
Dermatica offers tailored creams and serums based on a clinical questionnaire and dermatologist review. Products are usually shipped on a recurring schedule for subscribers.
Prescription model
Where prescription formulations are required, Dermatica prepares a personalised formula which may have a specific billing and preparation cut‑off time before each renewal shipment.
How to cancel Dermatica
Cancel via the Dermatica website
- Log in to your account at dermatica.com.
- Go to Account Settings → Subscription → Cancel Subscription.
- Follow the on‑screen prompts and wait for the confirmation email.
- Note: future deliveries will not be charged after cancellation, but already processed or shipped orders are not refunded.
Cancel via mobile app stores
- Apple App Store: Open Settings → tap your name → Subscriptions → select Dermatica → Cancel Subscription → confirm.
- Google Play: Open the Google Play Store app → menu → Subscriptions → select Dermatica → Cancel Subscription → follow prompts to confirm.
- Cancel at the store level if you subscribed through an app; this prevents future app‑store renewals.
Alternative assistance
- Specialist cancellation services note that subscriptions typically end at the end of the paid term; if you cancel during a free trial it usually ends immediately.
- Consider documenting all steps and saving confirmation emails for disputes or billing queries.
What happens when you cancel
Subscription and deliveries
When you cancel, future recurring shipments are stopped and you will not be billed for subsequent cycles. If a shipment has already been processed or shipped, it may still be delivered and charged.
Account access and renewal
Your account remains accessible for order history and settings in most cases, but automatic renewals will cease after cancellation. If you are within a paid period, access generally continues until the period ends.
Data and medical records
Dermatica retains account and prescribing records in line with its policies. You can request account details or follow the company’s data policies for deletion or export as allowed.
Will I get a refund?
Standard refund policy
There is no explicit automatic 14‑day refund right referenced for Nigeria. Charges for orders that have already been processed or shipped are typically non‑refundable.
Exceptions and dispute tips
- Cancel before the billing/preparation cut‑off (often about 48 hours before formula preparation) to avoid being charged for the next cycle.
- If you believe a charge is incorrect, gather documentation and contact Dermatica support first; escalate to your payment provider if required.
- Some users report difficulty obtaining refunds, so keep screenshots, confirmation emails and timestamps of communications.
Dermatica plans and pricing
Price table
| Plan / Product | Price (NGN) | Price (EUR) | Period | Features |
|---|---|---|---|---|
| Dermatica Azelaic Acid Cream 15% | ₦64,524 | €37.4 | One‑time purchase (30 ml) | Lightweight, fragrance‑free, targets blemishes and uneven skin tone |
| Dermatica Azelaic Acid Cream 20% | ₦67,524 | €39.1 | One‑time purchase (30 ml) | Higher potency, gentle and effective for all skin types |
| Dermatica Retinal 0.2% Serum | ₦101,500 | €58.8 | One‑time purchase (30 ml) | Anti‑ageing retinal serum with hydrating complex |
| Dermatica Nourishing Ceramide + Peptide Moisturiser | ₦52,500 | €30.4 | One‑time purchase (50 ml) | Hydrating, ceramides and peptides, repairs skin barrier |
| Dermatica Skin Care Bundle (Moisturizer, Cleanser, Skin Balm) | ₦135,183 | €78.7 | One‑time purchase (bundle) | Comprehensive skincare set; ceramide/peptide moisturizer + squalane cleanser + balm |
Pricing notes
Prices were sourced from Nigerian e‑commerce listings in 2024/2025 and converted to EUR using an average rate. Actual local prices, shipping and taxes may vary.
Subscription plan prices and billing frequency depend on your chosen plan and region; always check your account details for exact charges.
Your consumer rights in Nigeria
General guidance under Nigerian context
There is no specific local consumer‑rights policy cited for Dermatica in Nigeria in the available data. Consumers should rely on general contract and payment protections.
Dermatica’s own terms state processed or shipped orders are generally non‑refundable, so cancellations must be timed ahead of billing cut‑offs.
Practical steps to protect your rights
- Cancel before the stated billing/preparation cut‑off (often around 48 hours) to avoid new charges.
- Keep copies of confirmation emails, screenshots and any chat or support tickets for disputes.
- If you cannot resolve a charge with Dermatica, contact your bank or card issuer to dispute unauthorised or incorrect charges.
Customer experiences
Positive reports
- Many users report improved skin tone, texture and reduced blemishes or hyperpigmentation within weeks to months.
- Customers praise personalization, expert support and specific product formulations that suited sensitive skin.
- Some Nigerian shoppers rated moisturizers and gels positively for lightweight feel and compatibility.
Common complaints
- Recurring issues include unexpected subscription renewals, difficulty cancelling or securing refunds, and billing problems.
- Other complaints cover shipping delays, out‑of‑stock items, unresponsive customer service and occasional product quality issues.
Documentation checklist
What to collect before cancelling
- Account email, order numbers and subscription ID.
- Screenshots of subscription status, billing dates and any communication with support.
- Confirmation emails for cancellations or receipts for disputed charges.
How to organise paperwork
- Save all files in a single folder with clear filenames and timestamps.
- If contacting payment providers or dispute services, include a concise timeline and copies of your cancellation attempt.
Common mistakes
Timing errors
Many users miss the preparation or billing cut‑off and are charged for the next period. Cancel at least 48 hours before a billed cycle when possible.
Assuming cancellation on an app automatically stops app‑store billing is another common mistake; always cancel where the subscription is managed.
Communication errors
Not saving confirmation emails or failing to follow through with on‑screen prompts can leave subscriptions active. Always save and verify a cancellation confirmation.
Relying solely on customer‑service chat without a written confirmation also increases the chance of disputes being unresolved.
Comparative recap
Quick summary
Web cancellations via the Dermatica account are the primary method and provide a confirmation email. App subscriptions must be cancelled through Apple or Google Play.
Refunds for already processed or shipped orders are generally not offered, so timing and documentation are essential.
Platform comparison table
| Platform | How to cancel | Refund likelihood | Ease (1‑5) | Notes |
|---|---|---|---|---|
| Web (dermatica.com) | Account Settings → Subscription → Cancel Subscription | Low for processed/shipped orders | 3 | Confirmation email sent; cancel before preparation cut‑off to avoid charge |
| Apple App Store | Settings → your name → Subscriptions → select Dermatica → Cancel | Low for processed/shipped orders | 4 | App‑store managed; cancels future renewals via Apple |
| Google Play | Google Play Store → Menu → Subscriptions → select Dermatica → Cancel | Low for processed/shipped orders | 4 | App‑store managed; follow prompts to confirm cancellation |
| Specialist help (TerminationExperts) | Use a cancellation service or guidance to send formal letter | Variable; depends on timing and documentation | 3 | Subscription ends at end of paid term; free trials end immediately when cancelled |
After cancelling
What to check
- Confirm you received a cancellation confirmation email and save it.
- Monitor bank or card statements for any further charges and keep dates and amounts for records.
- Check your account to ensure subscription status shows cancelled or inactive.
Useful links
- Dermatica official site - account and support portal.
- Apple Support: manage subscriptions - for App Store cancellations.
- Google Play Help: cancel or change subscriptions - for Play Store cancellations.
- TerminationExperts Dermatica page - alternative cancellation guidance and postal address information.
Address
Postal address for correspondence
Dermatica Ltd
Worship Street 87A
EC2A 2BE London
Notes
Use the postal address above for formal cancellation letters if required. Always include your account details and copies of prior communications.
If you need further help, collect your documentation and contact Dermatica support via the official site or escalate through your payment provider.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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