Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitingo: Easy Method
What is Fitingo
Overview
Fitingo is a digital fitness app that provides guided workouts, personalised programmes and in‑app subscriptions for users. It offers premium plans, single programmes and trial periods through its website and mobile stores.
Where it operates
Fitingo is available via the web at fitingo.com and on mobile platforms (Apple App Store and Google Play Store). This guide is focused on users in Nigeria.
How to cancel Fitingo
Cancel via the website (fitingo.com)
- Log in to your account on fitingo.com.
- Go to Settings or Account > Subscription or Membership.
- Choose Cancel subscription or Delete account and follow on‑screen prompts.
- If you cannot cancel online, contact Fitingo customer support (via the website contact page) for assistance.
Cancel on iOS (App Store)
- Open the Settings app on your iPhone or iPad and tap your Apple ID, or open the App Store and tap your profile.
- Go to Subscriptions, find Fitingo, and choose Cancel Subscription.
- If you are on a free trial, cancel at least 24 hours before the trial ends to avoid being charged.
- Note: App Store handles billing and cancellations for iOS subscriptions.
Cancel on Google Play (Android)
- Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
- Select Fitingo and tap Cancel subscription.
- Google Play manages billing and refunds for Android subscriptions; Fitingo cannot cancel Google Play subscriptions directly.
What happens when you cancel
Access after cancellation
When you cancel a subscription, access typically continues until the end of the paid billing period. You will retain features until that expiry date.
Automatic renewal and billing
Canceling prevents future automatic renewals. For app store subscriptions, be sure cancellation is confirmed in your Apple or Google account to stop billing.
Data and account retention
Cancelling a subscription does not always delete your account or personal data. If you wish to remove your account entirely, follow the account deletion process or contact support.
Will I get a refund?
Refunds for web purchases
Fitingo’s policy for web purchases declines the right of withdrawal once digital content performance begins immediately. This means refunds are not generally provided once you begin using paid digital content.
Refunds for App Store and Google Play
- Fitingo does not issue refunds for subscriptions bought via the App Store or Google Play.
- Request refunds through Apple or Google using their refund processes and support pages.
Possible exceptions
Statutory protections may apply for defective or non‑conforming digital services. If you believe the service is faulty or not as described, keep evidence and contact support or local consumer authorities.
Fitingo plans and pricing
Available plans (Nigeria)
| Plan | Price (Naira) | Period | Notes |
|---|---|---|---|
| Weekly Premium Membership | ₦1,800 | Weekly | Premium membership |
| Monthly Premium Membership | ₦5,700 | Monthly | Premium membership |
| Yearly Premium Membership | ₦9,500 | Yearly | Premium membership |
| Yearly Premium Membership (variant) | ₦35,900 | Yearly | Alternate in‑app option |
| Individual Program (one‑time) | ₦9,900 | One‑time | Single programme purchase |
Price notes
Prices shown reflect Nigerian App Store listings converted using historical exchange estimates. Actual local prices and offers may vary by platform and time.
Your consumer rights in Nigeria
Withdrawal and digital content
Fitingo states that immediate delivery of digital content removes the right of withdrawal. This is common where performance starts with user consent.
Statutory protections
Nigerian consumer protection frameworks can still provide rights if digital services are defective or non‑conforming. Keep records and seek recourse where appropriate.
Practical advice
- Document defects or service failures before contacting support.
- Escalate to the Consumer Protection Council or a local adviser if necessary.
- Use app store dispute channels for purchases billed by Apple or Google.
Customer experiences
Positive feedback
Many users report Fitingo is easy to follow, personalised and helpful for motivation and discipline. Reviewers praise customisation and beginner‑friendly programmes.
Negative feedback
Some users mention occasional crashes or glitches and limited free features. Several reviews note subscription cost as high relative to perceived value.
Ratings snapshot
The App Store listing in Nigeria shows a 4.5/5 rating from 257 ratings, reflecting generally favourable user sentiment with some criticisms.
Documentation checklist
What to gather before cancelling
- Account email and username used to register with Fitingo.
- Proof of purchase: receipt, bank statement entry or in‑app purchase record.
- Screenshots of subscription status and renewal dates.
- Any communication with Fitingo support about the subscription or issues.
If requesting a refund or dispute
- Keep timestamps and descriptions of the problem or defect.
- Save App Store/Google Play order IDs for purchases made through those stores.
Common mistakes
Missing the free trial cancellation window
Users sometimes forget to cancel free trials at least 24 hours before expiry on iOS and get billed unexpectedly. Set a calendar reminder when you start a trial.
Trying to get app store refunds from Fitingo
A common error is asking Fitingo for refunds for purchases billed by Apple or Google. For those purchases, use the App Store or Google Play refund channels.
Confusing cancellation with account deletion
Cancelling a subscription does not always delete your account or data. If you want full removal, follow the account deletion steps or contact support explicitly for data removal.
Comparative recap
Quick comparison
| Item | Web (fitingo.com) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | Account Settings on website or contact support | Apple ID / Subscriptions in iOS Settings | Google Play > Subscriptions |
| Who handles billing | Fitingo (direct) | Apple (App Store) | Google (Play Store) |
| Refunds | Generally no (immediate digital performance) | Request via Apple refund process | Request via Google Play refund process |
| Trial cancellation window | Depends on site terms | Cancel at least 24 hours before trial end | Follow Google Play trial rules |
After cancelling
Immediate steps
- Confirm cancellation email or message from Fitingo, Apple or Google.
- Check your next billing statement to ensure no further charges occur.
Useful links
- Fitingo website - account settings and contact page.
- Apple: request a refund - App Store refund process.
- Google Play: request a refund - Google Play refund process.
Address
Official mailing address
Boumpoulinas, 1-3, Bouboulina Building, Flat/Office 42, 1060, Nicosia, Cyprus
Contact reminders
For account issues, use the website contact options first. For billing disputes related to Apple or Google, contact the respective store support directly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.