Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lose It service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lose It: Easy Method
What is Lose It
Overview
Lose It is a calorie-tracking and weight-management app that lets users log food, set goals, and track progress across devices.
The service offers free features and paid subscriptions purchased through the web, Google Play (Android), or the Apple App Store (iOS).
How people use it
Users commonly subscribe for premium features like advanced tracking, meal planning, and reports.
Subscriptions auto-renew through the original purchase channel unless cancelled by the user.
How to cancel Lose It
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select "Lose It!" → Tap "Cancel subscription" and confirm.
- You keep access until the end of the current billing cycle.
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad → Tap your name → Subscriptions.
- Select "Lose It!" → Tap "Cancel Subscription".
- Cancel at least 24 hours before renewal to avoid the next charge; Apple handles App Store refunds.
Cancel via Lose It website (web)
- Log in at the Lose It! website with the account used to subscribe.
- Go to Account Settings or the Subscription section → Click "Cancel Subscription" and follow prompts.
- Deleting the app does not cancel a subscription; you must cancel through the original purchase channel.
What happens when you cancel
Access after cancellation
After cancelling you generally retain access to paid features until the end of the current billing period.
Access ends at renewal time and the subscription will not auto-renew again.
Data and account effects
Your account and logged data typically remain available after cancelling, though premium features will be disabled.
To remove data entirely, check account or privacy settings on the Lose It! website or contact support.
Timing and renewal
Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
If you cancel during a free trial, make sure cancellation occurred before trial expiry to prevent the first paid charge.
Will I get a refund?
Lose It refund policy (web & Google Play)
Lose It! allows refunds for web and Google Play purchases within 35 days of purchase according to its terms.
Lifetime purchases are explicitly non-refundable under Lose It!'s terms.
Apple App Store purchases
Purchases made through Apple are handled solely by Apple; you must request refunds through your Apple ID purchase history.
Apple’s refund decisions and processes apply to in‑app App Store purchases.
Important exceptions and timing
- There is no general 14-day automatic refund right from Lose It; the stated window is 35 days for web and Google Play.
- After the 35-day window, refunds are not permitted under Lose It!'s terms.
- Lifetime purchases are not refundable.
Lose It plans and pricing
Available plan types
Exact prices vary by region, platform, and promotional offers.
If no local pricing is shown, costs will be displayed in the app store or at checkout.
Pricing summary
| Plan | Price | Notes |
|---|---|---|
| Monthly | Varies | Price shown at purchase; billed via original channel |
| Annual | Varies | Often lower monthly equivalent; billed annually |
| Lifetime | Varies | Non-refundable per Lose It! terms |
Your consumer rights in Nigeria
General protections
You may have consumer-protection rights in Nigeria under the Federal Competition and Consumer Protection Act and related consumer bodies.
These rights can cover unfair practices, misleading marketing, and remedies for breaches of contract.
Practical steps under local law
- Keep receipts, order confirmations, and screenshots as proof of purchase.
- Contact Lose It! support first, then escalate to the Federal Competition and Consumer Protection Commission (FCCPC) if unresolved.
Limitations and platform rules
App-store purchases (Apple/Google) are often subject to the store’s refund and dispute process, which may limit remedies from the app developer.
For App Store purchases, Apple manages refunds; for Google Play purchases, Google and Lose It! policies both apply.
Customer experiences
Positive experiences
Some users report that cancelling via Google Play is straightforward and fast.
Others noted prompt and helpful support when they opened a support ticket.
Negative experiences
Common complaints include difficulty cancelling during free trials and frustrations over refunds.
Users also reported dissatisfaction after app redesigns that reduced certain tracking features.
What to learn from reviews
- Cancellation success often depends on using the correct purchase channel (Google Play, App Store, or web).
- Keep documentation and act early (before trial end or renewal) to avoid charges.
Documentation checklist
Essential purchase records
- Order confirmation or receipt showing date, amount, and purchase channel.
- Screenshot of subscription page or billing statement if available.
Evidence for support or disputes
- Screenshots of subscription status in the app or web account.
- Copies of emails or support tickets sent and any responses received.
Common mistakes
Deleting the app but not cancelling
Many users delete the Lose It app thinking that cancels the subscription; it does not.
Always cancel through the original purchase channel (Play Store, App Store, or web account).
Waiting too long to cancel
Waiting past the renewal or free-trial deadline often results in an immediate charge for the next period.
Cancel at least 24 hours before renewal; for refunds rely on the 35-day window where applicable.
Expecting automatic refunds from the developer for App Store purchases
Apple handles App Store refunds; contacting Lose It! directly will not bypass Apple’s refund process.
For Google Play and web purchases, follow the developer and store refund procedures and keep proof of purchase.
Comparative recap
How cancellation differs by channel
| Purchase channel | How to cancel | Refund handled by | Refund window |
|---|---|---|---|
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Lose It! → Cancel | Lose It! / Google | 35 days (Lose It! policy for eligible purchases) |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → Lose It! → Cancel | Apple | Handled by Apple (request via Apple purchase history) |
| Web (Lose It! site) | Log in at Lose It! → Account Settings / Subscription → Cancel Subscription | Lose It! | 35 days (Lose It! policy for eligible purchases) |
After cancelling
Next steps
Check your email and the original purchase channel to confirm the cancellation and note the end date of access.
Save confirmation messages and screenshots in case you need them for a refund request or dispute.
Useful links
- Lose It! terms and refund policy
- Step-by-step cancellation instructions (third-party guide)
- Apple Support (refunds and subscription help)
- Google Play Help (manage subscriptions and refunds)
Address
Corporate contact
FitNow, Inc., the company behind Lose It!, is located at the following address in the United States.
Mailing address
FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.