Cancel Mdacne: Easy Method

What is Mdacne

Service overview

Mdacne is an online personalised acne-treatment service that provides tailored skincare kits, supplements and ongoing treatment plans designed by dermatologists.

The service is delivered via the Mdacne website and mobile app, with recurring subscription shipments for users who continue treatment after any trial offer.

How it is delivered

Treatment plans use a combination of topical products and optional oral supplements which are dispatched as periodic kits to the user’s shipping address.

Account management, billing and cancellations are handled through the Mdacne account area on the website or within app-store subscription settings for iOS/Android subscribers.

How to cancel Mdacne

Cancel through the website or app

• Sign in to your Mdacne account on mdacne.com or open the Mdacne app.
• Go to Account or Subscription settings and select the option to cancel the subscription.
• Complete any on-screen confirmations; keep a screenshot or confirmation email for your records.

Cancel via app stores and timing rules

• If you subscribed through Apple (iOS) or Google Play, cancel in your device’s subscription settings rather than inside the Mdacne website or app.
• Cancellations must be made at least 5 business days before the next billing and shipping date to stop the upcoming charge and shipment.
• If you miss the 5-business-day cutoff and the order has already been processed or shipped, it cannot be cancelled.

What happens when you cancel

Access and shipments

Cancelling prevents future recurring charges and future shipments if done before the 5-business-day cutoff for the upcoming order.

If an order has already been processed or shipped before cancellation, that particular order cannot be stopped or recalled by Mdacne.

Account data and communication

After cancellation, your account remains accessible for account history, but you will not receive further subscription shipments.

You can keep records of previous invoices, messages and treatment history; contact support to request copies if needed.

Will I get a refund?

General refund policy

Mdacne’s standard policy is that subscription kits are not refundable once billed and returns are not accepted for subscription orders.

Trial kits are free products and are not eligible for returns or refunds; only shipping and handling charges may apply where indicated.

Exceptions and special guarantees

• Shop (one-time) orders may be returned only if unopened and within 10 days of receipt; return shipping is paid by the customer and refunds are processed after the item is received (typically 5 - 10 business days).
• There is a Money-Back Guarantee for first-time users who start treatment after 17 June 2024: follow the usage guidelines, submit selfies every 30 days, continue treatment for 180 days, and file a claim between days 180 - 210. Approved claims are refunded within 30 days to the original payment method.

Mdacne plans and pricing

Pricing summary

Below are representative product prices converted to euros. Exchange rates fluctuate; use these figures as an estimate only.

Products and features

Your consumer rights in Nigeria

Disclosure and expectations

Under Nigerian consumer protection norms, consumers should receive clear pre-purchase disclosure of cancellation and refund policies.

Mdacne provides explicit terms and Help Center articles that outline cancellation and refund rules; these are the primary contractual terms you should rely on.

Escalation options in Nigeria

• If support is unresponsive, consider contacting your payment provider (credit card, bank or payment platform) to request a chargeback as appropriate.
• For unresolved delivery, billing or service complaints, you may file a complaint with Nigerian consumer protection agencies or relevant regulators; keep all documentation and timelines.

Customer experiences

Positive experiences

• Many users report visible acne reduction, clearer skin and appreciation for dermatologist-designed personalised plans.
• Customers often praise proactive customer service and the perceived quality of formulations.

Negative experiences

• Common complaints include difficulty cancelling subscriptions and unclear billing or membership cost communication.
• Some users report skin irritation or worsening breakouts, and there are occasional reports of delayed or non-delivered shipments.

Documentation checklist

Essential items to prepare

• Order number(s) and dates for the relevant charges or shipments.
• Account email or username used with Mdacne and screenshots of subscription settings.
• Payment receipts, bank or card statements showing the charge(s).

Supporting evidence for disputes

• Photos of unopened items (for shop returns) or shipment tracking information.
• Any correspondence with Mdacne support and screenshots of cancellation attempts.
• If claiming the Money-Back Guarantee, keep the required progress selfies and submission receipts every 30 days.

Common mistakes

Missing the cancellation window

A frequent error is cancelling too close to the next billing/shipping date. Mdacne requires cancellation at least 5 business days before that date.

If you cancel after the cutoff, the upcoming order may still be processed and shipped and cannot be stopped.

Using the wrong channel to cancel

Another common mistake is attempting to cancel an app-store subscription from the Mdacne website (or vice versa).

If you subscribed via Apple or Google Play, you must cancel through your device’s subscription management to stop future charges.

Comparative recap

Quick policy comparison

The table below summarises the key cancellation and refund points to help you decide your next steps.

At-a-glance decisions

After cancelling

What to check immediately

• Save or screenshot the cancellation confirmation and any follow-up emails for proof of cancellation.
• Check your next billing date and bank/card statements to confirm no further charges appear.

Where to get help

• Mdacne Terms & Support: https://www.mdacne.com/terms
• Help Center (cancellations, refunds): Mdacne Help Center
• App-store cancellation guidance: follow Apple or Google Play subscription support in your device settings; general help: Donotpay Mdacne cancel guide

Address

Registered correspondence address

Mdacne

St Peter's Hill, Castle House PE9 2PE, Stamford

Notes about local support

There is no Nigeria-specific office listed in public Mdacne information; use the web Help Center and support channels for service issues.

If you need further escalation in Nigeria, keep documentation and contact your payment provider or local consumer protection agency.