Cancel Mojo: Complete Guide

What is Mojo

Overview

Mojo is an app offering AI-based sex and relationship support, coaching, and related content. It is offered by entities using the brand "Mojo" and is available on iOS, Android and the web.

How it is offered

Subscriptions can be purchased through the Apple App Store (iOS), Google Play (Android) or directly on Mojo’s website. Different purchase channels determine how you manage cancellations and refunds.

How to cancel Mojo

Cancel on iOS (App Store)

• Open the Mojo app on your iPhone or iPad.
• Go to the menu, tap Manage My Subscription, then tap Cancel Subscription.
• Cancelling stops future charges; refunds, if desired, must be requested through Apple.
• Apple typically responds to refund requests within ~48 hours.
• Reference: Mojo - Manage your iOS subscription.

Cancel on Android (Google Play)

• Open the Google Play app on your Android device.
• Tap your profile icon > Payments & subscriptions > Subscriptions.
• Select Mojo Pro (or the listed Mojo subscription) and tap Cancel subscription.
• You keep access until the end of the paid period; refunds follow Google Play’s refund processes.
• Reference: Mojo - Cancel on Android.

Cancel web purchases (Mojo website)

• Sign in to your account on Mojo’s website and open Account settings.
• Find Subscriptions or Billing and cancel from there.
• Mojo does not accept cancellations via email or phone; use the account interface.
• For refunds on web purchases, contact Mojo support via the web or the app’s Contact Us.
• Reference: Mojo - Web refunds.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access until the end of the current paid billing period. This applies to App Store, Google Play and web subscriptions unless otherwise stated.

Renewals and future charges

Cancelling stops automatic renewal so you will not be charged again after the current period ends. You must cancel before the next renewal date to avoid being billed.

Account data and content

Content you created or settings in the app may remain tied to your account. Check Mojo’s privacy or account settings for data retention details.

Will I get a refund?

Refunds for App Store purchases

Apple handles refunds for iOS purchases. Mojo does not control Apple’s decisions.

To request a refund, use the Apple refund flow; Apple usually responds within ~48 hours.

Refunds for Google Play purchases

• Mojo’s documentation does not set an explicit refund policy for Google Play purchases.
• Cancellation on Google Play stops future charges but does not automatically grant refunds.
• Request refunds using Google Play’s support/refund process when applicable.

Refunds for web purchases and general policy

• Mojo support may grant refunds for web purchases on a case-by-case basis if you contact them via the site or app.
• Mojo’s general terms state subscriptions are prepaid and non-refundable for cancellations, unused services, interruptions, or downgrades.
• Mojo’s terms do not guarantee a 14-day automatic right to refund for Nigeria; one variant of terms mentions 14 days but may not apply locally.

Reference: Mojo terms and conditions.

Mojo plans and pricing

Available plans

Below are the commonly listed plans for "Mojo: Sex & Relationship" (Mojo Men Ltd) as seen in the Nigerian App Store and converted to EUR using an approximate rate.

Notes on pricing

Prices are approximate and were converted using ₦1,800 = €1 for an indicative EUR amount. Actual local prices in NGN may vary in the App Store.

Your consumer rights in Nigeria

Key points from Mojo’s terms

• Mojo’s own terms do not guarantee a 14-day automatic right-to-refund for Nigeria.
• Mojo requires cancellation before renewal to avoid further charges.
• Billing disputes should be raised within 14 days per Mojo’s terms; otherwise you may waive the right to contest.
• Mojo does not accept cancellations via email or phone; use the account interface.

Practical implications for Nigerian consumers

If you purchased via the App Store or Google Play, you will often need to rely on those platforms’ refund mechanisms for charge reversals.

If you purchased on the web, request refunds through Mojo support and provide clear account and payment evidence to improve chances of a discretionary refund.

Customer experiences

Positive feedback

Some users praise Mojo’s AI-based coaching, exercises and content for improved self-awareness and relationship benefits.

Reviews have described improvements in areas like confidence, communication and sexual wellbeing.

Negative feedback

Other users find the AI chat time-consuming and too text-focused rather than video-based guidance.

Separate reviews for different Mojo products have raised issues about pricing, cancellation clarity and customer service in some cases.

Documentation checklist

What to gather before contacting support

• Account email or username used with Mojo.
• Purchase receipt or order confirmation (App Store / Google Play / web).
• Transaction ID, payment date and payment method.
• Screenshots showing the subscription or billing entry.

Extra items to include for faster handling

• Exact device and app version (iOS/Android or web).
• Short explanation of the request (cancel, refund request, billing dispute).
• Any prior support case number or correspondence.

Common mistakes

Waiting until after renewal

A common error is attempting to cancel after a renewal has already been charged. Mojo requires cancellation before renewal to avoid charges.

If you miss the renewal date, refunds are not guaranteed and will depend on the platform or Mojo’s discretion for web purchases.

Trying to cancel via email or phone

Users sometimes try to cancel by emailing or calling Mojo; Mojo’s terms state cancellations must be done through the account interface.

Attempting the wrong channel can delay cancellation or leave you still subscribed through the original billing platform.

Comparative recap

Quick comparison

The table below summarises cancellation and refund expectations by purchase channel to help you choose the correct path.

How to interpret

“Refund possible” reflects the typical process: platform-controlled refunds depend on Apple/Google policies or Mojo’s web-support discretion.

After cancelling

Check your receipts and account

Keep a copy of your cancellation confirmation and final receipt for your records. Verify your next billing statement to confirm no further charges occur.

Where to get help

• iOS subscription management: Mojo iOS subscription help.
• Android cancellation steps: Mojo Android cancellation.
• Web refunds & support: Mojo web refunds.

Address

Registered office

Company address (registered office) associated with the Mojo entity used in this guidance:

66 Holland Drive, Shrewsbury, United Kingdom, SY2 5WA

Notes on contacting

No definitive separate cancellation mailing address was identified; use the in-app or website account interfaces for cancellations and support as described above.