Cancel Rex Md: Complete Guide

What is Rex Md

Service overview

Rex Md is a US‑based online telehealth and prescription service that connects patients with clinicians, provides consultations, and ships prescription medications by mail.

The service operates subscription options (auto‑ship or membership plans) and one‑off prescription orders, and it primarily serves customers from the United States.

How it works

Users complete an online intake or telehealth visit, receive a prescription if appropriate, and have medication shipped to a provided address.

Subscriptions can renew automatically unless cancelled; app store subscriptions must be managed through Apple or Google Play where applicable.

How to cancel Rex Md

Cancel via customer support (recommended)

• Email [email protected] stating your full name, order/subscription ID, and request to cancel. Keep a copy of the sent email.
• Call the company phone numbers listed on their site; numbers vary by region (examples: 1‑866‑294‑3772 or 800‑843‑9977). Note call hours may follow US time zones.

Cancel App Store / Google Play subscriptions

• iOS (App Store): Open your Apple ID > Subscriptions, find Rex Md and cancel there. You cannot cancel App Store subscriptions from inside the Rex Md app.
• Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions, locate Rex Md and cancel. Uninstalling the app does not cancel the subscription.

Timing and auto‑ship windows

• Auto‑ship or Discount Club subscriptions often require cancellation within a specified window (examples reported: 8 - 12 hours before renewal) to avoid a shipment or charge.
• If enrolled in a GLP‑1 program or similar, you may cancel any time before the next prescription is issued to stop future shipments.

What happens when you cancel

Access and future renewals

Cancellation stops future automatic renewals or shipments once processed; you should receive confirmation from support.

If you cancel after a renewal cutoff you may still be charged for the next shipment and must then request a refund or credit per policy.

Account data and prescriptions

Your account information and prescription records are generally retained according to Rex Md’s policies and applicable health record rules.

Ask support how long records are kept if you need deletion or copies for your medical file.

Will I get a refund?

General refund policy

Prescription medications are generally non‑refundable and non‑returnable; Rex Md states prescription sales are final.

This means routine returns or refunds for used prescription products are usually not available.

Exceptions and discretionary refunds

• Order cancellations made by the company for pricing or inventory errors are typically eligible for a full credit or refund.
• Subscription refunds may be issued at company discretion; customers frequently report difficulty obtaining refunds, so documentation and persistent follow‑up are important.

Rex Md plans and pricing

Overview of available plans

Below are representative per‑dose and monthly prices collected from public sources. Prices were originally shown in USD and may be converted; use the table to compare typical plans.

Your consumer rights in Nigeria

Jurisdictional limits

Rex Md is a US‑based provider, so Nigerian consumer protections may be harder to enforce directly against the company.

Cross‑border purchases often follow the provider’s terms, but local channels can still help you seek remedies.

Practical steps under Nigerian law

• Contact your bank or card provider immediately if you have unauthorized charges; banks can sometimes reverse or dispute transactions.
• File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at https://fccpc.gov.ng if you believe you were misled or denied rightful remedies.
• Keep invoices, emails, and screenshots to support disputes with your payment provider or FCCPC.

Customer experiences

Positive reports

Many customers praise responsive and courteous customer service staff, discreet packaging, and ease of use on ordering platforms.

Trustpilot contains numerous positive reviews highlighting helpful support representatives and timely assistance.

Negative reports

There are frequent complaints about difficulty cancelling subscriptions, unexpected charges, shipping delays, and poor refund outcomes.

Some review sites and the BBB record multiple serious complaints; several users describe long disputes over refunds or cancellations.

Documentation checklist

What to gather before you contact support

• Order number, subscription ID, and the email address used for the account.
• Dates and times of charges, renewal notices, and shipment tracking numbers if available.
• Copies/screenshots of terms, receipts, cancellation requests, and any correspondence with support.

What to keep after cancellation

• Confirmation of cancellation from Rex Md (email or ticket number).
• Bank or card statements showing any disputed charges and any refunds issued.
• Records of follow‑up communications if a refund or credit was promised.

Common mistakes

Assuming uninstall cancels subscription

Many users uninstall the mobile app and assume their subscription is cancelled; app removal does not stop App Store or Google Play subscriptions.

Always cancel in your Apple or Google subscription settings if you subscribed through those stores.

Missing cancellation windows

Customers sometimes cancel after the auto‑ship cutoff (often hours before renewal) and still get charged for the next shipment.

To avoid this, confirm the exact renewal cutoff with support and submit cancellation well before that time.

Comparative recap

Quick feature comparison

After cancelling

Follow up steps

Wait for written confirmation of cancellation and keep that record. Monitor your bank/card statements for any further charges.

If charged after cancellation, contact Rex Md support immediately and open a dispute with your payment provider if required.

Helpful links

• Email [email protected]
• Rex Md returns & refunds (support article)
• Rex Md terms of service
• How to cancel (third‑party guide)
• Trustpilot reviews
• Federal Competition and Consumer Protection Commission (FCCPC)

Address

Corporate office

Klein Moynihan Turco LLP

800 Third Avenue, Suite 2800, New York, New York 10022, United States

Notes on contacting from Nigeria

There is no Nigeria‑specific postal address for cancellations; use email or phone and escalate to your bank or FCCPC if needed.

Keep time zone differences in mind when calling and allow for international call charges or use email as the primary channel.