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I hereby notify you of my decision to terminate the contract relating to the Mojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mojo: Complete Guide
What is Mojo
Overview
Mojo is an app offering AI-based sex and relationship support, coaching, and related content. It is offered by entities using the brand "Mojo" and is available on iOS, Android and the web.
How it is offered
Subscriptions can be purchased through the Apple App Store (iOS), Google Play (Android) or directly on Mojo’s website. Different purchase channels determine how you manage cancellations and refunds.
How to cancel Mojo
Cancel on iOS (App Store)
- Open the Mojo app on your iPhone or iPad.
- Go to the menu, tap Manage My Subscription, then tap Cancel Subscription.
- Cancelling stops future charges; refunds, if desired, must be requested through Apple.
- Apple typically responds to refund requests within ~48 hours.
- Reference: Mojo - Manage your iOS subscription.
Cancel on Android (Google Play)
- Open the Google Play app on your Android device.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Select Mojo Pro (or the listed Mojo subscription) and tap Cancel subscription.
- You keep access until the end of the paid period; refunds follow Google Play’s refund processes.
- Reference: Mojo - Cancel on Android.
Cancel web purchases (Mojo website)
- Sign in to your account on Mojo’s website and open Account settings.
- Find Subscriptions or Billing and cancel from there.
- Mojo does not accept cancellations via email or phone; use the account interface.
- For refunds on web purchases, contact Mojo support via the web or the app’s Contact Us.
- Reference: Mojo - Web refunds.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid billing period. This applies to App Store, Google Play and web subscriptions unless otherwise stated.
Renewals and future charges
Cancelling stops automatic renewal so you will not be charged again after the current period ends. You must cancel before the next renewal date to avoid being billed.
Account data and content
Content you created or settings in the app may remain tied to your account. Check Mojo’s privacy or account settings for data retention details.
Will I get a refund?
Refunds for App Store purchases
Apple handles refunds for iOS purchases. Mojo does not control Apple’s decisions.
To request a refund, use the Apple refund flow; Apple usually responds within ~48 hours.
Refunds for Google Play purchases
- Mojo’s documentation does not set an explicit refund policy for Google Play purchases.
- Cancellation on Google Play stops future charges but does not automatically grant refunds.
- Request refunds using Google Play’s support/refund process when applicable.
Refunds for web purchases and general policy
- Mojo support may grant refunds for web purchases on a case-by-case basis if you contact them via the site or app.
- Mojo’s general terms state subscriptions are prepaid and non-refundable for cancellations, unused services, interruptions, or downgrades.
- Mojo’s terms do not guarantee a 14-day automatic right to refund for Nigeria; one variant of terms mentions 14 days but may not apply locally.
Reference: Mojo terms and conditions.
Mojo plans and pricing
Available plans
Below are the commonly listed plans for "Mojo: Sex & Relationship" (Mojo Men Ltd) as seen in the Nigerian App Store and converted to EUR using an approximate rate.
Notes on pricing
Prices are approximate and were converted using ₦1,800 = €1 for an indicative EUR amount. Actual local prices in NGN may vary in the App Store.
| Plan | Approx. Price (NGN) | Approx. Price (EUR) | Period | Features |
|---|---|---|---|---|
| Mojo: Sex & Relationship - Quarterly | ≈ ₦79,902 | ≈ €44.39 | Quarterly | Confidential AI sex & relationship support |
| Mojo: Sex & Relationship - Yearly | ≈ ₦149,904 | ≈ €83.28 | Annual | Full-year access to AI sex & relationship support |
| Mojo: Sex & Relationship - Lifetime | ≈ ₦499,896 | ≈ €277.72 | One-time | Unlimited lifelong access |
Your consumer rights in Nigeria
Key points from Mojo’s terms
- Mojo’s own terms do not guarantee a 14-day automatic right-to-refund for Nigeria.
- Mojo requires cancellation before renewal to avoid further charges.
- Billing disputes should be raised within 14 days per Mojo’s terms; otherwise you may waive the right to contest.
- Mojo does not accept cancellations via email or phone; use the account interface.
Practical implications for Nigerian consumers
If you purchased via the App Store or Google Play, you will often need to rely on those platforms’ refund mechanisms for charge reversals.
If you purchased on the web, request refunds through Mojo support and provide clear account and payment evidence to improve chances of a discretionary refund.
Customer experiences
Positive feedback
Some users praise Mojo’s AI-based coaching, exercises and content for improved self-awareness and relationship benefits.
Reviews have described improvements in areas like confidence, communication and sexual wellbeing.
Negative feedback
Other users find the AI chat time-consuming and too text-focused rather than video-based guidance.
Separate reviews for different Mojo products have raised issues about pricing, cancellation clarity and customer service in some cases.
Documentation checklist
What to gather before contacting support
- Account email or username used with Mojo.
- Purchase receipt or order confirmation (App Store / Google Play / web).
- Transaction ID, payment date and payment method.
- Screenshots showing the subscription or billing entry.
Extra items to include for faster handling
- Exact device and app version (iOS/Android or web).
- Short explanation of the request (cancel, refund request, billing dispute).
- Any prior support case number or correspondence.
Common mistakes
Waiting until after renewal
A common error is attempting to cancel after a renewal has already been charged. Mojo requires cancellation before renewal to avoid charges.
If you miss the renewal date, refunds are not guaranteed and will depend on the platform or Mojo’s discretion for web purchases.
Trying to cancel via email or phone
Users sometimes try to cancel by emailing or calling Mojo; Mojo’s terms state cancellations must be done through the account interface.
Attempting the wrong channel can delay cancellation or leave you still subscribed through the original billing platform.
Comparative recap
Quick comparison
The table below summarises cancellation and refund expectations by purchase channel to help you choose the correct path.
How to interpret
“Refund possible” reflects the typical process: platform-controlled refunds depend on Apple/Google policies or Mojo’s web-support discretion.
| Purchase channel | Where to cancel | Refund possible | Access after cancel | Typical response time |
|---|---|---|---|---|
| App Store (iOS) | In-app: Menu > Manage My Subscription > Cancel Subscription | Refunds handled by Apple on request; Mojo cannot control outcome | Access remains until end of paid period | Apple response often ~48 hours |
| Google Play (Android) | Google Play app > Profile > Payments & subscriptions > Subscriptions > Cancel | Refund decisions follow Google Play policy; cancellation stops renewal | Access remains until end of paid period | Varies by Google Play |
| Web (Mojo website) | Account settings on Mojo website (or Contact Us for support) | Mojo may grant refunds at its discretion for web purchases | Access depends on account status and Mojo’s handling | Varies; depends on Mojo support response |
After cancelling
Check your receipts and account
Keep a copy of your cancellation confirmation and final receipt for your records. Verify your next billing statement to confirm no further charges occur.
Where to get help
- iOS subscription management: Mojo iOS subscription help.
- Android cancellation steps: Mojo Android cancellation.
- Web refunds & support: Mojo web refunds.
Address
Registered office
Company address (registered office) associated with the Mojo entity used in this guidance:
66 Holland Drive, Shrewsbury, United Kingdom, SY2 5WA
Notes on contacting
No definitive separate cancellation mailing address was identified; use the in-app or website account interfaces for cancellations and support as described above.